Smileie 

Avoid Smileie if you value quality treatment, proper customer service, and professional accountability.

My experience with Smileie has been extremely disappointing from start to finish. What was advertised as a straightforward aligner treatment turned into months of delays, poor communication, contradictory treatment plans, and poorly fitting aligners.

The original aligners fit terribly. I then had to pay extra for a digital scan because the initial treatment was clearly inaccurate. Even after the updated scan, Smileie repeatedly changed the treatment plan with no clear explanation and continuously shifted responsibility back onto me instead of taking ownership of the clinical issues.

At one point, the number of lower aligners was suddenly reduced despite no new scans or clinical information being provided. I spent weeks going back and forth just trying to get them to honour their own previously issued treatment plan. The amount of corporate waffle, scripted responses, and attempts to avoid responsibility was unbelievable.

Customer service was extremely poor throughout the process:

* Long delays between responses
* Constantly repeating the same scripted explanations
* No meaningful follow-up after aligners were delivered
* Repeated attempts to make me “approve” questionable treatment changes
* Attempts to limit their responsibility for treatment outcomes

The aligners themselves have been poor quality and poorly fitting compared to what you would expect from a professional orthodontic service. In my opinion, this is very much a case of “you get what you pay for.”

If you are considering teeth aligners, I strongly recommend spending the extra money and going through a reputable orthodontist instead of risking months of frustration dealing with Smileie.

I would not recommend this company to anyone.

I’ve really enjoyed my smileie experience so far, there’s been great communication, and easy to follow instructions!
I’m at the stage in my journey where I’ve approved the aligners for production, I can’t wait to how they go!
It’s been a fantastic guided journey! I’m also super pleased with the price as it’s made my aligner goals achievable.

Customer service has been fantastic helping me organise retainers after the original company I went through went under. They’re the most affordable I’ve found and very high quality!

I have tried to reach out for a…
I have tried to reach out for a resolution. I started treatment now over 2 years ago, my teeth have not improved and they refuse to provide a solution or even a refund.

I would recommend you report this company to the below bodies and engage in legal assistance in Queensland.

QCAT
ACCC
AHPRA
OHO

So far the process has been fine. Still waiting on the product.

Such fast responses which makes the process very easy

Much more affordable than traditional braces and great and easy customer service. Great product.

It's all scam - they aren't genuine orthodontists. The aligners are promised to straighten your teeth and meet your expectation, they will ensure you the results but it's all fake and they don't do anything if you have concerns or you feel the aligners aren't working. Once your money is gone - it's gone. But the only way around it to stay safe and get CBS - ACCC involved so they can investigate.

Great price, excellent communication. 10/10 thank you smileie team, I look forward to receiving my retainers!

They’ve been so prompt and answered any queries I’ve had with kindness and professionalism. I’m really looking forward to starting the program!

Amazing experience, I started my journey with Smileie after letting my teeth shift after braces.
The process was made so simple, I have had my personal consultant Nicky throughout my entire experience including follow up. It’s not often that you find a company with exceptional communication skills.
I highly recommend Smileie to get your smile back on track!

Excellent value and ongoing support throughout the whole process. The feedback, response times and wait times for the products was exceptional. Their service from the very first query to post treatment has been seamless and stress free. Highly recommend Smileie!

Affordable prices and the retainers work- I got it for my gap. They also sent a teeth whitening product (havent’t used it yet), but I have gone to my dentist afterwards and have no issues. The retainers work! So worth the price!

Great value and ongoing support via email has been top-notch.
Halfway through treatment, some good visible improvements so far and no issues.
Lost a couple of aligners and a simple email and replacements were all sorted.

Couldn't be better, especially at this price!
The customer service is online only, but they are very responsive to emails. I have had multiple impression kits sent and replacement aligners taken care of when they have been lost or broken in a very timely manner.
I have about 20 weeks to go but I'll be back to post my before and after pics.

I had such a great experience with Smileie throughout my aligner journey. The whole process was smooth, well-explained, and very friendly from start to finish.

A special thank you to Nicky — she was incredibly helpful, patient, and always ready to answer my questions. Her support really made me feel confident and comfortable during the treatment.

I’m so happy with my results. My smile looks natural and I feel so much more confident now. Highly recommend!

Clear and simple to use website made ordering a product easy.
Helpful and quick to respond to any queries.
Simple kit with clear instructions and easy process for taking moulds.
Detailed images for expected progress regarding treatment.
Really pleased with the process so far and looking forward to starting my treatment.

I have been concerned about my teeth since my 40s when they started to become crooked. Ive been very self conscious , so was looking online and found smiley. My customer service agent is Nicky and she has been amazing! promptly replies to all my questions, and is very helpful. The process of making the moulds of my teeth has been easy to navigate and I am expecting to receive my retainers very soon! am so excited and will be leaving a finished result review in. a few months, thus far the process has been easy and seamless. Am so happy that this service is available and affordable. am feeling very grateful :)

Everything is going well so far. I havent received my aligners yet but the 3D preview looked pretty well done. And customer service is very good.
I would definitely recommend 👍👍

Great customer service. Responsive to emails. :)