I recently had need to replace an item purchased from Smile, within its warranty period. Their response has been superb from beginning to end. Quick response to e mails, clear instructions on diagnosi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothin... See more
Company replied
The website and ordering system is so simple to use, informative etc. Super quick delivery with updates throughout. Having only just received the product and used for about a week I think it's gre... See more
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Motor stopped working after 7 months and they issued a full refund. Communication was really good and it was resolved in a couple of days. These things happen with technology but their response wa... See more
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Company details
Written by the company
Elevate your oral hygiene with Smile Therapy, the premier brand for at-home dental care. Experience transformative power for a radiant smile. Discover innovative solutions and professional-level care from home. Unlock the secret to a healthy & confident smile with Smile Therapy.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@smile-therapy.co.uk
- smile-therapy.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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packaged beautifully
packaged beautifully,
full instructions easy to understand,
brilliant communication, order and delivery tracking spot on
very pleased with item
31 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were so pleased with the packaging, clear instructions, and excellent communication, including the order and delivery tracking. It’s wonderful to know you’re happy with your item. We truly appreciate your support and look forward to welcoming you back for future orders!
Product is great quality and delivery…
Product is great quality and delivery was fast
3 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product quality and that your order arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
😄 I’m happy about this product.
2 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re happy with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Since using the whitening powder
Since using the whitening powder, I have noticed my teeth are much brighter and I haven’t had any sensitivity. I’m really happy with the results and will definitely buy it again next time.
27 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’ve noticed brighter teeth from using the whitening powder and that you’ve been able to enjoy the results without any sensitivity. It’s wonderful to know you’re so happy with your experience and plan to purchase again. We truly appreciate your support and look forward to welcoming you back for future orders!
The product is great
The product is great, instructions clear and everything needed is in the package. The only thing that would be good is if there was more guidance on how often to use it.
1 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and found the instructions clear, with everything you needed included in the package. We also appreciate your helpful feedback regarding more guidance on usage frequency, as insights like this help us continue improving. We truly appreciate your support and look forward to welcoming you back for future orders!
Paid 15 pound for vaneir tooth paste…
Paid 15 pound for vaneir tooth paste and got sent some cheap crap that dont even have the smile theropey logo on it like in addvert.looks fake from china.
2 July 2026
Unprompted review
Reply from Smile Therapy
Please accept our sincere apologies for any inconvenience caused. For us, customer satisfaction is our top priority, and we are committed to resolving any issues as swiftly and effectively as possible.
We kindly encourage you to reach out to our team directly, we will be more than happy to assist you and provide a suitable resolution.
I’d been looking to purchase a sonic…
I’d been looking to purchase a sonic toothbrush, and the Smile therapy one seemed ideal without having an excessive price tag. I’ve been using it now for almost 2 weeks and my teeth have never felt so clean. Definitely recommend
26 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you chose our sonic toothbrush and that it’s proving to be such great value. It’s wonderful to know that after just two weeks of use your teeth have never felt so clean. We truly appreciate your support and recommendation, and look forward to welcoming you back for future orders!
Fast delivery
22 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
Prompt delivery
Prompt delivery. Excellent electric toothbrush. Doesn't make my teeth vibrate like others .leaves my teeth feeling really clean .gentle on gums
.love it .Excellent service.
1 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with your electric toothbrush and that it provides a gentle yet thorough clean while being comfortable on your gums. It’s wonderful to know you’ve had a great experience with both the product and our service. We truly appreciate your support and look forward to welcoming you back for future orders!
It’s a must
I haven’t had the smile flosser fir very long, but in the few weeks of using it , my teeth look and feel better.
5 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear that after just a few weeks of using the Smile Flosser, you’re already noticing an improvement in how your teeth look and feel. It’s wonderful to know you’re seeing positive results so quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
Excellent service from Smile Therapy
Excellent service from Smile Therapy. Ordering was easy, delivery was fast, and the products are great quality. Really happy with my purchase and would definitely order from them again. Highly recommended!
21 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you had such a positive experience with Smile Therapy and found the ordering process easy and delivery fast. It’s wonderful to know you’re pleased with the quality of the products and are so happy with your purchase. We truly appreciate your support, recommendation, and look forward to welcoming you back for future orders!
Although not a major difference
Although not a major difference, I can see some staining has been removed. It is fine with my sensitive teeth
30 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’ve already noticed some improvement with stain removal and that the product has been comfortable to use with your sensitive teeth. We appreciate your honest feedback and hope you continue to see even better results with continued use. We truly appreciate your support and look forward to welcoming you back for future orders!
Whiter teeth!
Had a comment the other day that my teeth are looking lovely and white!! Very pleased.
30 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the results and even receiving compliments on your teeth. It’s wonderful to know you’re happy with the outcome. We truly appreciate your support and look forward to welcoming you back for future orders!
Quick delivery and an amazing product
Quick delivery and an amazing product. Stylish and great colour.
Much better than my old Waterpic and a better price.
26 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the product and that you’re enjoying both its stylish design and performance. It’s wonderful to know you found it to be an improvement over your previous one while also offering great value for money. We truly appreciate your support and look forward to welcoming you back for future orders!
I like the different settings on the…
I like the different settings on the electric toothbrush it makes cleaning a lot easier
29 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying the different settings on your electric toothbrush and that they’re making your cleaning routine easier and more effective. We truly appreciate your support and look forward to welcoming you back for future orders!
Good elecric tooth brush with different…
Good elecric tooth brush with different settings but i feel the bristles could be slightly firmer .
29 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the electric toothbrush and enjoying the different settings it offers. We also appreciate your honest feedback regarding the bristles, as customer input like this helps us continue improving our products. We truly appreciate your support and look forward to welcoming you back for future orders!
Elisa A was fantastic
Elisa A was fantastic. Excellent customer service, really friendly and helpful :) thank you so much Elisa!
29 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your wonderful review! We’re delighted to hear that Elisa A provided such fantastic customer service and made your experience a positive one with her friendly and helpful support. We’ll be sure to pass along your kind words to her. We truly appreciate your support and look forward to welcoming you back for future orders!
I have found my smile 😃electric…
I have found my smile 😃electric toothbrush so much easier to handles I have got Rhumatiod arthritis Fibromyalgia and my hands are very swollen and painful I will be sticking to this one so pleased
29 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your Smile electric toothbrush has made your daily routine easier and more comfortable to manage. It’s wonderful to know the design is working so well for you and that you’ve found a product you’re truly pleased with. We genuinely appreciate you sharing your experience, and we look forward to welcoming you back for future orders!
Good product
Good product, fast delivery. Reaches places interdental brushes can't and much more pleasant than flossing. Definitely recommend.
22 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying the product and that it’s providing a more comfortable and effective alternative to traditional flossing. It’s wonderful to know it’s helping clean those harder-to-reach areas and that you’d happily recommend it to others. We truly appreciate your support and look forward to welcoming you back for future orders!
Full marks
Smooth process from simple ordering to speedy delivery and a really good product. Thank you
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the whole process smooth, from ordering through to speedy delivery, and that you’re pleased with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
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