I recently had need to replace an item purchased from Smile, within its warranty period. Their response has been superb from beginning to end. Quick response to e mails, clear instructions on diagnosi... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothin... See more
Company replied
The website and ordering system is so simple to use, informative etc. Super quick delivery with updates throughout. Having only just received the product and used for about a week I think it's gre... See more
Company replied
Motor stopped working after 7 months and they issued a full refund. Communication was really good and it was resolved in a couple of days. These things happen with technology but their response wa... See more
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Company details
Written by the company
Elevate your oral hygiene with Smile Therapy, the premier brand for at-home dental care. Experience transformative power for a radiant smile. Discover innovative solutions and professional-level care from home. Unlock the secret to a healthy & confident smile with Smile Therapy.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@smile-therapy.co.uk
- smile-therapy.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I love everything such high quality and…
I love everything such high quality and pretty designs.
6 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you love the products and are pleased with the high quality and beautiful designs. We truly appreciate your support and look forward to welcoming you back for future orders!
Excellent toothbrush
Excellent toothbrush! My 7 year old loves it and it has encouraged him so much to brush his teeth!
5 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your 7-year-old loves the toothbrush and that it’s encouraged him to brush his teeth with enthusiasm. It’s wonderful to know it’s having such a positive impact. We truly appreciate your support and look forward to welcoming you back for future orders!
Ordered the water pik not used yet as…
Ordered the water pik not used yet as only just received.
3 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your item has arrived safely. We hope you enjoy using it and are pleased with the results. We truly appreciate your support and look forward to welcoming you back for future orders!
Easy to use with different speeds and…
Easy to use with different speeds and works great
5 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the product easy to use and that you’re enjoying the different speed settings. It’s wonderful to know it’s working so well for you. We truly appreciate your support and look forward to welcoming you back for future orders!
It works tastes lovely and makes my…
It works tastes lovely and makes my mouth feel fresh
5 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and that you’re enjoying the taste and fresh feeling it leaves. We truly appreciate your support and look forward to welcoming you back for future orders!
Excellent bit of kit
Excellent bit of kit, works well. Waiting to see how I can improve the look of my teeth
2 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and that it’s working well for you. We hope you continue to see great improvements with continued use. We truly appreciate your support and look forward to welcoming you back for future orders!
Waste of money
Waste of money. Literally a vibrating piece of metal. Doesn’t work cheap plastic and packaging. Very misleading and basically a con.if you filter these reviews to “verified” you’ll see I’m not alone with this.
1 July 2026
Unprompted review
Reply from Smile Therapy
Please accept our sincere apologies for any inconvenience caused. For us, customer satisfaction is our top priority, and we are committed to resolving any issues as swiftly and effectively as possible.
We kindly encourage you to reach out to our team directly at support@smile-therapy.co.uk, we will be more than happy to assist you and provide a suitable resolution.
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the whitening strips and are already seeing positive results. We truly appreciate your support and look forward to welcoming you back for future orders!
My Terrific Toothbrush
I am 14 Years Old and was bought The Electric Toothbrush on recommendation from My Hospital Consultant who performed My Surgery ( An Abyss drained and 4 Teeth Roots removed under anaesthetic during emergency surgery) and I think My toothbrush is Fab, I like all the buttons and can not wait to clean my teeth every morning, My favourite mode is Nurse because it reminds me of being cared for in Hospital
24 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying your electric toothbrush and that it’s making brushing something you look forward to each day. It’s wonderful to know you’re pleased with the different settings and features. We truly appreciate your support and look forward to welcoming you back for future orders!
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the product that you came back to purchase it again. We truly appreciate your support and look forward to welcoming you back for future orders!
My adult daughter had lots of plaque…
My adult daughter had lots of plaque before but after using this it has totally gone definately recommend
1 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your daughter has seen such a noticeable improvement and that the product has helped remove the plaque so effectively. It’s wonderful to know you’d happily recommend it to others. We truly appreciate your support and look forward to welcoming you back for future orders!
I have purchased a smile sonic…toothbrush
I have purchased a smile sonic toothbrush and to be honest, it’s brilliant. My teeth are silky smooth and are getting whiter after only a month. The charge life on this thing is incredible and amazing value at only £25.00. The best buy I’ve made in years. The delivery was fast too. I love this product!!
1 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re loving your Smile Sonic Toothbrush and that after just a month your teeth are feeling silky smooth and looking noticeably whiter. It’s wonderful to know you’re impressed with the long battery life, great value, and fast delivery. We truly appreciate your support and look forward to welcoming you back for future orders!
packaged beautifully
packaged beautifully,
full instructions easy to understand,
brilliant communication, order and delivery tracking spot on
very pleased with item
31 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were so pleased with the packaging, clear instructions, and excellent communication, including the order and delivery tracking. It’s wonderful to know you’re happy with your item. We truly appreciate your support and look forward to welcoming you back for future orders!
Product is great quality and delivery…
Product is great quality and delivery was fast
3 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product quality and that your order arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
😄 I’m happy about this product.
2 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re happy with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Since using the whitening powder
Since using the whitening powder, I have noticed my teeth are much brighter and I haven’t had any sensitivity. I’m really happy with the results and will definitely buy it again next time.
27 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’ve noticed brighter teeth from using the whitening powder and that you’ve been able to enjoy the results without any sensitivity. It’s wonderful to know you’re so happy with your experience and plan to purchase again. We truly appreciate your support and look forward to welcoming you back for future orders!
The product is great
The product is great, instructions clear and everything needed is in the package. The only thing that would be good is if there was more guidance on how often to use it.
1 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and found the instructions clear, with everything you needed included in the package. We also appreciate your helpful feedback regarding more guidance on usage frequency, as insights like this help us continue improving. We truly appreciate your support and look forward to welcoming you back for future orders!
Paid 15 pound for vaneir tooth paste…
Paid 15 pound for vaneir tooth paste and got sent some cheap crap that dont even have the smile theropey logo on it like in addvert.looks fake from china.
2 July 2026
Unprompted review
Reply from Smile Therapy
Please accept our sincere apologies for any inconvenience caused. For us, customer satisfaction is our top priority, and we are committed to resolving any issues as swiftly and effectively as possible.
We kindly encourage you to reach out to our team directly, we will be more than happy to assist you and provide a suitable resolution.
I’d been looking to purchase a sonic…
I’d been looking to purchase a sonic toothbrush, and the Smile therapy one seemed ideal without having an excessive price tag. I’ve been using it now for almost 2 weeks and my teeth have never felt so clean. Definitely recommend
26 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you chose our sonic toothbrush and that it’s proving to be such great value. It’s wonderful to know that after just two weeks of use your teeth have never felt so clean. We truly appreciate your support and recommendation, and look forward to welcoming you back for future orders!
Fast delivery
22 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
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