I had to get an ephoto with a digital code done for France. As I was travelling outside the country at that time, I thought it would be impossible to do so as you normally need to get this done in an... See more
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Disappointing. I had to retake the photo over 6 times, the AI continuing to crop the picture in a way that your own system rejects. Every time, I took the picture differently, the output was the same... See more
Company replied
I have used this app several times, both for French residence visas and for the renewal of my British passport. In all cases, the photos are reviewed, redone if necessary and reviewed again until comp... See more
Company replied
Used for photos for 3 UK passports - once all were confirmed OK by the app (had to retake a few times until we got it right) very easy to use the code when applying for passports and no issues with ac... See more
Company replied
Company details
Written by the company
We provide compliant passport photos globally. Smartphone iD is the ideal solution for official online document applications, with double validation by AI and expert review. It’s your go-to choice if you're unsure about size and requirements and want a reliable, ready-made solution. A free version is available for informal documents that don't require expert validation.
Contact info
38 Rue Servan, 75011, Paris, France
- contact@smartphone-id.com
- smartphone-id.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Works OK
It worked, but I had to retake the photos eight times before the app would accept one. It kept telling me that my eyes were closed when they were open. Again, it worked, but it was a frustrating process.
30 May 2026
Unprompted review
Reply from Smartphone iD
Hello Michael,
We are sorry that your experience did not meet your expectations.
I have reviewed your photos and noticed that you were frowning in some of them. As a result, your eyes were not fully visible.
According to government regulations, the eyes must be fully visible in passport and ID photos.
Best regards,
The Smartphone iD Team 💚
Read the fine print!
I did not realize the photos were coming to the US from France. My mistake. The envelope got ripped open somewhere along the way. I needed stamps from the source on the photo backs too. A Canada rule. Otherwise the photos are good and I can probably fine a use for them.
20 May 2026
Unprompted review
Reply from Smartphone iD
Hello,
We are sorry that the envelope got ripped open during transit. You are right — some official Canadian documents require the photographer’s information on the back. Unfortunately, we do not provide this service. Nevertheless, we hope you will still find good use for your photos. Best regards, The Smartphone iD team 💚
User friendly great service.
15 May 2026
Unprompted review
Reply from Smartphone iD
Hello Catherine,
We are delighted to hear that our photo service was useful to you 🙂
Thank you for choosing Smartphone iD 💚
Reply from Smartphone iD
Bonjour Matityahu,
Nous vous remercions chaleureusement de témoigner de votre satisfaction 🙂
À bientôt sur Smartphone iD 💚
The photos turned out whiter than…
The photos turned out whiter than expected. My child is tanned skin and looks white as a ghost on his final picture. I had emailed to say to keep the original picture's colours but they weren't able to. The photos arrived quickly in the mail and they were approved by my state. Thank you
6 May 2026
Unprompted review
Reply from Smartphone iD
Hello,
We are sincerely sorry to read your feedback.
After verification, we could not find any trace of your order or use of our service.
In order to better understand your situation and provide you with a solution, please contact our customer service through the application or at [sav@smartphone-id.com](mailto:sav@smartphone-id.com), providing your name, email address, and order number.
Kind regards,
The Smartphone iD Team 💚
Article 50 Carte de Sejour renewal
I live in a very dark house so it took a while to get the actual photo as it needed to be (along with actually hating having my photo taken) but it allowed for privacy and assistance from AI and their human counterparts. I would definitely use Smartphone-ID again. My only real problem was that it is not yet possible to upload the photos to the Article 50 Carte de Sejour renewal website so I had to resort to requesting a hard copy - this took a couple of days so all-in-all an excellent service.
1 May 2026
Unprompted review
Reply from Smartphone iD
Hello, thank you very much for your feedback 😊
We’re delighted that despite the lighting difficulties, our application and team were able to help you obtain a compliant photo while keeping your comfort and privacy.
Thank you as well for your comment regarding the Article 50 Carte de Séjour website, we have taken your feedback into account.
Thank you again for your trust in Smartphone iD 💚
So much easier than going to a booth
So much easier than going to a photo booth! Was able to complete it all on my phone...and that is despite needing a few attempts to get the selfie good enough to be accepted (even that part of the journey was pretty smooth!)
5 May 2026
Unprompted review
Reply from Smartphone iD
Hello,
Thank you very much for sharing your satisfaction with us 🙂
We are delighted to offer you an efficient alternative.
See you again soon on Smartphone iD 💚
This app is a great alternative to…
This app is a great alternative to getting a photo at a studio for a visa application. It's also much cheaper. I used this app to take a photo for my PR application, which was approved in three days.
30 April 2026
Unprompted review
Reply from Smartphone iD
Hello Reymar,
Thank you very much for sharing your satisfaction with us 🙂
We are delighted to provide you with an efficient and affordable alternative.
See you soon on Smartphone iD 💚
Smartphone iD and its easiness of use.
Using Smartphone id was simple and straightforward. I liked that I could buy hard copies of my passport pictures.
29 April 2026
Unprompted review
Reply from Smartphone iD
Hello,
Thank you very much for your kind feedback 🙂
We’re delighted to hear you were satisfied with your experience.
See you soon on Smartphone iD 💚
Application géniale simple d…
Application géniale simple d utilisation et tres pratique pour nos documents administratifs
30 April 2026
Unprompted review
Reply from Smartphone iD
Bonjour Jean-Luc,
Merci beaucoup pour votre avis positif et de louer la praticité de notre service photo 🙂
À bientôt sur Smartphone iD 💚
Reply from Smartphone iD
Bonjour Laurent,
Merci beaucoup pour votre avis positif et de louer la rapidité de notre service 🙂
À bientôt sur Smartphone iD 💚
Fast and efficient way to meet different countries standards
Is already 3 time we are pressed by the time to make a visa application. This is the fastest and most efficient way to take a photo that meets the standards so that we can proceed with the e-visa application process for the relevant country.
27 April 2026
Unprompted review
Reply from Smartphone iD
Hello Vanya,
We’re happy to have successfully supported you with your application 🙂
Thank you and see you soon on Smartphone iD 💚
quality is horrible
quality is horrible, format was wrong, talked to support and they refused to redo or refund... this is a the worst service ever !
26 April 2026
Unprompted review
Reply from Smartphone iD
Hello,
We are sincerely sorry to hear about your experience.
After checking, we could not find any record of your order or use of our service.
In order to better understand your situation and provide a solution (including a possible refund), we invite you to contact our customer service via the app or at sav@smartphone-id.com, providing your name, email address, and order number.
Kind regards,
The Smartphone iD Team 💚
Easy and fast to get a French visa…
Easy and fast to get a French visa photo.
21 April 2026
Unprompted review
Reply from Smartphone iD
Hello,
We are delighted to hear that the service was useful to you 🙂
Thank you for choosing Smartphone iD
application géniale
application géniale. 3 fois que je m’en sert, réception du code e-photo en 1h, validation par l’ants après 4h, j’ai gagné tellement de temps.
20 April 2026
Unprompted review
Reply from Smartphone iD
Bonjour Thomas,
Merci beaucoup pour votre fidélité et votre confiance 🙂
À bientôt sur Smartphone iD 💚
Best app
Best app, in my opinion, saved me the time and hassle of going to a booth. The process hardly took 5 minutes. Just one additional try and the photo was accepted. Perfect I am gonna recommend it to everyone.
21 April 2026
Unprompted review
Reply from Smartphone iD
Hello Ayush,
It sounds like you had a great time using our application 🙂
We'll pass on your kind words to the team.
Thank you for choosing Smartphone iD 💚
Excellent service
Very easy online operation and transaction. Also dispatched the same day for prompt delivery.
17 April 2026
Unprompted review
Reply from Smartphone iD
Hello Alan,
It sounds like you had a great time using our application 🙂
We'll pass on your kind words to the team.
Thank you for choosing Smartphone iD 💚
We did it!
My photo was refused at 1st by the French administration. I emailed support and they reply to me within a day. After proper guidance and 2nd submission it was accepted. Nothing to say but thank you!
13 April 2026
Unprompted review
Reply from Smartphone iD
Hello,
Thank you so much for taking the time to share your experience 🙂
We will pass on your kind words to our customer service team.
Thank you for choosing Smartphone iD 💚
It took 5 days
It took 5 days, multiple sites, photos and many different light sources and photographers to get a passport picture accepted. In the end I got a passport picture that I hate but it was accepted. I was frustrated I didn't care what the picture looked like. Otherwise the site worked great and was helpful.
10 April 2026
Unprompted review
Reply from Smartphone iD
Hello Cathy,
We’re not quite sure we understand your comment and the 1-star rating. As far as we can tell, our app is the only one that has allowed you to take a decent photo.
May we please ask you to review your rating and /or contact us at any time via the app or at contact@smartphone-id.com if necessary. Thank you.
The Smartphone iD team 💚
Always reliable and delivers good…
Always reliable and delivers good quality photo.
6 April 2026
Unprompted review
Reply from Smartphone iD
Hello Melissa,
We truly appreciate your ongoing support and loyalty — it really means a lot to us!
The Smartphone iD Team 💚
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