Smartgoods Reviews 127

I did not receive my items I paid for!! This is unacceptable

Excellent product and service many thanks

I still never received my item and when asked for a refund never got it. Terrible service and will never buy from again. Scam artists

I had some questions about my order and they
they answered my questions quickly and personally.
Good to business with !!

Well it's been over a month and I haven't received my package there's one sign of movement which was posted just yesterday (once again over a month since I ordered) considering this package.

Slow delivery if it ever appears at all.... I've bought items and never recieved them so be very wary if you order anything it is hit and miss

I've read the reply ... but I never got the items I paid for so a quicker postage is worthless If I dont ever get what I have paid for..... don't be fooled, they have my money and the product...I got nothing...it's called stealling or fraud....

I have purchased two outdoor pro cameras from smartgoods.net and have been very impressed with the product and after sales service and support I have received. A fantastic product and very recommended.

Good customer service. The camera is easy to operate. Good picture except when you zoom in. Operation instructions in booklet are too small to read without magnifying glass. Over all it seems to work great.

After my initial poor review I was contacted by the company and they explained the matter I had problems with which was well appreciated by me . I am satisfied the problem was not with them but issues due to the current world situation. I am now confident my item will arrive soon. It speaks well of a company that addresses customer concerns. Thank you.

Bogus website will just steal your money, never ship product

ONCE Smartgoods heard of my complaint they responded straight away and resolved my issue .i can only say thank you to smartgoods for acting so swiftly i would use this company again and would recommend it to other people a lot of companies would of took your money and run, thankyou

[Edited - see further comments below] I am rating this product at 1 star for a very good reason, which I will explain. I purchased two of these units a few months ago and was impressed with them. I installed them at our holiday home and all seemed well. A few weeks ago, one of the units failed completely. I got a neighbour to go in and reset it, but to no avail. A couple of weeks ago, the second unit failed in respect of the night-time illumination - total blackness between dusk and dawn, which is not too good for a security camera!

OK, I thought, these things happen. I'll contact the supplier - which I did. "What are your warranty terms?" I asked. "We offer 30-day returns", they said. I pointed out that this was not what I had asked, and queried what they were going to do about my non-functional cameras. After telling me how important their customer service was to them, they said - and I quote - "According to our refund policy, we cant exchange your products.". And that's the last I have been able to get from them. Nothing more. Nada.

So, if you are tempted to buy their products, be aware -THEY HAVE NO WARRANTY! If the thing goes wrong, hard luck - you are stuck with it! I find it hard to believe that a company "based in the USA" as they proudly proclaim, can refuse to repair or replace faulty goods. YOU HAVE BEEN WARNED!

[Additional comments] This review prompted an immediate response from the company's CEO who considered that my experience was unacceptable, and offered replacement units. This is to be applauded and I have accepted his offer. I will make a further update when the replacement units arrive.

[Further update] Well, the replacement cameras arrived as promised, so they get an extra star for that! I still have reservations about the reliability and resilience of the product itself, but if these units prove to work over a reasonable period, I will happily look at this aspect again.

Their camera works great especially at night. The playback is very clear. This is the feature that I've been looking for in a cctv.

Cameras are easy to install. They also have demonstration on their site for setting up.

Customer support is very accommodating, updated me with the delivery.

Today is 5/12/20 and I still didn't receive my product ordered on 4/23/20.

Ordering the camera was very simple, and I needed help setting it up, and they were very helpful with the set up. I was up and running in less than 5-6 minutes I would say.