When I received the item it was way to small so I contacted customer service they said they ship a new one larger size that was in January never got it, Would never recommend this company.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have to say it works better than expected! Great picture, tons of extra features my old system lacked. My wife and I thrilled and having low cost cloud service is wonderful and my tablet i bought a... See more
When I received my Video Doorbell V5 the battries were not charged so I charged them for thr recomended 14hours, it would not work so I did a reset and did the charge for an other 14 hours still not... See more
After my initial poor review I was contacted by the company and they explained the matter I had problems with which was well appreciated by me . I am satisfied the problem was not with them but issues... See more
Company replied
Extremely pleased in East Central Florida
As of this, I'm a repeat customer and I have been extremely happy! As time permits I plan on purchasing more items, as my current project progresses. The quality of my items have been decent, and I have had no issues or worries that the system is not working correctly. The cameras I have help me to keep an eye on things when I'm away from home, and it's great to be able to communicate with my children when they are sneaking downstairs to play video games in the middle of the night when I'm not home, lol!
Thank you Smartgoods.......it's a lot of fun!
1 August 2020
Unprompted review
I place my order may 1st And I…
I place my order may 1st And I haven't received my order Yet this is Ridiculous I would never order from you guys again or recommend you guys to anyone It been 74 days no order yet, thank you I just got my order today July 24. I was Waiting 85 days for my order and my order was on stock never again
13 July 2020
Unprompted review
Reply from Smartgoods
Hello Marcos, thank you for your feedback. We sent you an email kindly respond to it thank you! :)
Loved my Camera!!
I love My Pro Camera that I received from Smartgoods, the customer support was great answered promptly, and answered all my questions! Highly recommended!
12 July 2020
Unprompted review
Reply from Smartgoods
Hello Laiba, we appreciated your time sharing your experience with us :)
Great camera!!
11 July 2020
Unprompted review
Reply from Smartgoods
Hello Darryl, thank you for your wonderful feedback :)
good quality but leads to short
9 July 2020
Unprompted review
Still waiting to hear about refund
Still waiting to hear about refund. Sent the wrong cameras. Wanted outdoor wireless. Now they want more money for them. I just want my refund.
7 July 2020
Unprompted review
Reply from Smartgoods
Hello Cindy, Thank you for your feedback. Your feedback help us to get better in the future. We sent you an email kindly respond to it. Thank you!
I will recomend
6 July 2020
Unprompted review
Very bad customer service
4 July 2020
Unprompted review
Reply from Smartgoods
Hello David, thank you for your feedback. We sent you an email regarding your concern. Thank you! :)
Great seller!
Always fast service, good prices and good seller communication
4 July 2020
Unprompted review
Reply from Smartgoods
Hello Rich, thank you so much for your wonderful feedback! :)
You have junk I got the ycc365 and…
You have junk I got the ycc365 and won't connect to WiFi 20 feet away
3 July 2020
Unprompted review
Reply from Smartgoods
Hello Dale, we sent you an email. We will be happy to help you out! :)
First camera replaced as…
First camera replaced as faulty,replacement faulty but had to return to usa at my cost so I just gave up
1 July 2020
Unprompted review
Reply from Smartgoods
Hello George, thank you for giving your feedback. We sent you an email kindly reply to it thank you!
Reply from Smartgoods
Thank you so much for your wonderful feedback :)
It’s been months since I placed my…
I got my order, it was a couple of weeks late but customer service kept me informed, I even got a 10% refund for my trouble!!
20 June 2020
Unprompted review
Reply from Smartgoods
Hello Jose, we are very sorry for the inconvenience, Our shipping time is 10 to 12 days but due to COVID-19, we are experiencing some delays these past few weeks. Shipping is getting back to normal this past few days. Have you already receive your order?
Have not received it
20 June 2020
Unprompted review
Reply from Smartgoods
Hello Robert, we sincerely apologize for the inconvenience that we caused you. Due to the pandemic we're experiencing some delays but don't worry shipping is getting back to normal these past few days.
Thank you.
Directions are in very small print to…
Directions are in very small print to operate. No installation instructions for mounting. System does not work as well as I hoped. Got what I paid for.
20 June 2020
Unprompted review
Reply from Smartgoods
Hi John,
I wanted to thank you for sharing your thoughts and feedback with us. We sent you an email, we will be happy to help you out with your concerns.
Been waiting over a month and a half…
Been waiting over a month and a half for my order, still haven't recieved it!
20 June 2020
Unprompted review
Reply from Smartgoods
Hello Casey, Thank you for your concern, we sent you an email kindly check it thanks.
I did not receive anything it must not…
I did not receive anything it must not have came here if been here all week
20 June 2020
Unprompted review
Reply from Smartgoods
Hello James, Thank you for your feedback!
I ordered may 9 it’s June 18
I ordered may 9 it’s June 18, where are my cameras? And I keep getting emails asking me to review the product? Here’s my review. Idk cause I don’t have them. Don’t give me that COVID-19 bullshut. I ordered a battery from China got it in 3 days
19 June 2020
Unprompted review
Reply from Smartgoods
Hello Trevor, We are very sorry for the inconvenience, Our shipping time is 10 to 12 days but due to COVID-19, we are experiencing the delays but don't worry shipping delivery is getting back to normal now. May I have your order number please? we will be happy to assist you right away.
Thank you.
Ordered 8 May
Ordered 8 May, now 18 June, still no goods and no tracking info!
18 June 2020
Unprompted review
Very good quality for the price! Many extra features.
I have to say it works better than expected! Great picture, tons of extra features my old system lacked. My wife and I thrilled and having low cost cloud service is wonderful and my tablet i bought as a monitor works perfect! Thank you. My suggestion is to scan your camera using your phone first. Once its connected to your Wi-Fi then mount it. The app works on multiple devices at the same time.
15 June 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.