I find Smartcharts to be an excellent platform is many ways. I have been learning a lot doing the Demo account so far and just starting a Live Account. The Learn sessions are excellent. When I have a... See more
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The introduction to Trading on Smartcharts is excellent. It is designed at a pace that beginners and experienced traders can grasp. The platform is one of the best I have used; it is simple to use,... See more
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My current coach Vinson Li is very good. He keeps the analysis simple. His coaching strategy, style & method is very easy to follow and much appreciated! I am in the process of adopting his meth... See more
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SmartCharts is a very straight forward and logical platform to use. The built in features are second to none and it contains everything needed to trade successfully.
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Company details
Contact info
Corporate House, 10 Oratory Street, NXR 2504, Naxxar, Malta
- +442037442111
- info@smartchartsfx.com
- smartcharts.net
You should know
4.4
Excellent
904 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very attentive and helped solve login…
Very attentive and helped solve login issues very well. Calm an patient service. Thank you
2 March 2026
Reply from SmartCharts
Hi, Ady.
Thank you for your kind feedback!
We’re so pleased to hear that our team was able to assist you promptly and resolve your login concern smoothly. Our team is always here to ensure you feel supported every step of the way.
All the best,
SmartCharts Team
Reply from SmartCharts
Hi, David. Thank you for sharing your experience! We’re delighted to hear that you find SmartCharts both helpful and practical.
We truly appreciate your support and look forward to continuing to support you on your trading journey.
All the best,
The SmartCharts Team
Fast reply to my emails
Fast reply to my emails, within hours infact. I send them many in a short space of time and every question was answered in great detail.
Infact, I have NEVER had any bad experience with the support team.
1st Class!!!
26 February 2026
Reply from SmartCharts
Thank you so much for your amazing feedback!
We’re thrilled to hear that our support team was able to assist you quickly and thoroughly. Providing detailed and timely responses is something we truly take pride in, and it’s great to know it made a difference for you.
We appreciate your continued trust and kind words — we’ll make sure to share this with the whole team!
All the best,
The SmartCharts Team
This trading platform is so nice
This trading platform is so nice, easy to navigate and a pro active support. I normally trade on this site after I have received my payouts on Cropmines. They are also reliable and my payouts are always constant and without delays. I have been making massive returns with Cropmines. Both platforms have been so helpful.
26 February 2026
Unprompted review
Reply from SmartCharts
Thank you so much for your kind words and for sharing your experience!
We’re delighted to hear that you find our platform easy to use and that our support team has been proactive in assisting you. It’s wonderful to know that you’ve had a smooth and reliable trading experience.
Your feedback truly motivates us to keep improving and providing the best service possible. We appreciate your continued trust and support!
All the best,
The SmartCharts Team
Roland was amazing
Roland was amazing, very friendly, kind and professional. My husband was listening to our conversation and he says that you are very nice.
Roland knew how to take charge of my situation and guided me through it very patiently. It is now resolved and I am a happy student. Roland is a great asset to Smartcharts and he made problem solving a delight instead of a burden. thank you Roland. God bless you.
24 February 2026
Reply from SmartCharts
Thank you so much for your kind words! We’re thrilled to hear that Roland was able to guide you patiently and make the process smooth and positive. It’s wonderful to know that both you and your husband felt supported throughout. Roland truly is a valued member of the Smart Charts team, and your feedback reaffirms the dedication and care he brings to every student. We’re so glad you’re happy and enjoying your learning journey. God bless, and thank you again for sharing your experience!
All the best,
The SmartCharts Team
Love their work ethic.
Fantastic patience from the staff of Smart Charts and Learn to Trade.
24 February 2026
Reply from SmartCharts
Thank you for your kind words! We’re so glad to hear that our team’s patience and work ethic made a positive impact. Supporting our learners and helping them feel confident with Smart Charts and Learn to Trade is exactly what we aim for!
All the best,
The SmartCharts Team
Vinson is patient & pro active
Vinson is patient & pro active, 2 strong traits for an educator
23 February 2026
Reply from SmartCharts
Thank you for your kind words! We’re thrilled to hear that Vinson’s patience and proactive approach made a positive impact. We’ll be sure to pass your feedback on — it means a lot to him and the team.
All the best,
The SmartCharts Team
Pros and cons
I liked the fact that all the mentors seemed very knowledgeable and very capable of teaching beginners.
However, I don’t think this course was intended for complete beginners like myself.
I get the impression that most, if not all, of the other participants had some prior knowledge or experience in trading. Accordingly, the moderator was inclined to set the pace of the class based on their level and as a result I felt left behind and frustrated for the entire program.
I am located in Trinidad so there was a 15 hour time difference with Sydney. As a result I was always trying to stay awake and focused when I would normally be asleep.
22 February 2026
Reply from SmartCharts
Thank you for sharing your honest feedback. We’re really glad to hear that you found our mentors knowledgeable and capable — that means a lot to us.
We’re sorry to hear that the pace of the sessions and the time zone difference made it difficult for you to keep up. Our programs aim to support traders of all experience levels, and your feedback is valuable in helping us ensure that beginners feel more supported throughout the learning process.
We truly appreciate you taking the time to share your experience, and we’ll be using your comments to continue improving our courses for future students.
Warm regards,
The SmartCharts Team
Reply from SmartCharts
Thank you so much for your kind words! We’re really glad to hear you found everything clear, easy, and helpful. Our goal is to make your trading journey as smooth and valuable as possible.
We truly appreciate your feedback and look forward to continuing to support you in your learning journey!
Warm regards,
The SmartCharts Team
Staff are professional and helpful
Staff are professional and helpful, however I feel there has been too much talk on the same things and not enough about the actual trading. Although tomorrow will hopefully be more of the actual trading practice.
We should have been advised of the importance of needing a second screen.
Honestly I am feeling a little stressed as it is sometimes very hard to understand their speech
and I think I will be learning from written work more
on my own. At the moment things are not ideal for me.
22 February 2026
Reply from SmartCharts
Hi, Lynette. Thank you for your feedback. We really appreciate you taking the time to share your thoughts.
We understand that learning something new can sometimes feel overwhelming, and we want you to know we’re here to support you. If you have any questions or need further clarification at any stage, please don’t hesitate to raise them we will be very happy to assist and help you feel more confident as you progress.
Your experience matters to us, and we’re here to help every step of the way.
All the best,
SmartCharts Team
Fantastic Support
Roland was patient and helpful in talking me through setting up smart charts.
22 February 2026
Reply from SmartCharts
Hi, Natalie. Thank you so much for your lovely feedback.
We’re really pleased to hear you had a positive experience and found the support helpful while setting up Smart Charts. Our team always aims to provide clear and patient guidance, so it’s wonderful to know that came through.
If you ever need anything else, we’re always here to help
All the best,
SmartCharts Team
Average customer service, expected more
After being part of one of their free weekend zoom events I had paid to be part of a 3-day in-person event, however then decided it wasn't for me after all and I immediately requested a refund on all possible channels. It took nearly 3 weeks and multiple emails and calls for it to be processed.
20 February 2026
Unprompted review
Reply from SmartCharts
Hi Annette,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience, and we appreciate the opportunity to clarify.
We’re pleased to confirm that your refund has now been fully processed. Depending on your bank, it may take a few business days to appear in your account, and we really appreciate your patience throughout this process.
We truly value your feedback — it helps us improve and better support our clients in the future. We hope you’ll consider joining us again in the future should you decide to revisit trading. Our team would be delighted to welcome you back and support you in getting started with renewed confidence.
Please don’t hesitate to reach out if there’s anything else we can assist with.
Warm regards,
SmartCharts Team
I called when there was what appeared…
I called when there was what appeared like a technical fault when my trade continued taking profit beyond the Take-profit level. The call was passed on to the relevant team and the problem was quickly solved.
18 February 2026
Reply from SmartCharts
Hi, Cecilia.
Thank you so much for taking the time to share your experience!
We’re really glad you reached out when something didn’t look right with your trade. We understand how important it is to feel confident that everything is working as it should, and we’re pleased our team was able to step in quickly and resolve the concern for you.
Please remember, we’re always here to support you throughout your trading journey whether it’s a technical question or anything else you need clarity on. Never hesitate to get in touch.
Wishing you every success ahead!
All the best,
SmartCharts Team
Problems that may occur
I had a particular problem that occurred on SmartCharts! , That was causing me a few problems . Adelyn immediately came to my assistance, ask me if I would give her a little bit of time. She came back to me and the problem was solved. Adelyn was absolutely brilliant in the way she handled the situation and reassured me that she would get it solved. Well done.
20 February 2026
Reply from SmartCharts
Hi, B Harrington
Thank you so much for your kind words!
We’re really glad to hear your concern was resolved quickly and that you felt supported throughout the process. Providing timely assistance and reassurance is something we truly value.
We appreciate you taking the time to share your experience, and please remember we’re always here to support you throughout your trading journey.
All the best,
The SmartCharts Team
Lost my way trying to get into the…
Lost my way trying to get into the platform, tried to sort it via chat, but lost connection. Smart charts called me within 5 minutes to resolve. Excellent service.
18 February 2026
Reply from SmartCharts
Hi there, thank you so much for taking the time to share your experience! We’re really glad to hear that our team at SmartCharts was able to reach out quickly and help you get back on track. We always aim to provide prompt and reliable support, so it’s great to know we could assist you.
If you ever need further help or have any questions while using the platform, don’t hesitate to reach out — we’re always happy to support you.
All the best,
The SmartCharts Team
Had a problem with my settings on the…
Had a problem with my settings on the platform and Roland had a screenshare with me and explained what was wrong on my computer and fixed it in 5 minutes.Awesome and thanks Roland
15 February 2026
Reply from SmartCharts
Hi, Anthony. Thank you so much for your kind words! 😊
We’re truly glad you enjoyed the day and felt supported by our mentors and team. Creating a friendly, professional, and encouraging environment is exactly what we aim for especially when someone is just beginning their journey.
Your recommendation means a lot to us, and we’re excited to see you continue progressing. We’re here for you every step of the way!
All the best,
The SmartCharts Team
A Well Designed Trading Platform
Learning to trade and understanding the tools required to become a successful trader can feel overwhelming at first. Smartcharts provides an all-encompassing platform designed to simplify that journey. With its comprehensive interface, traders can access the essential tools, insights and features needed to analyse the markets effectively and make informed decisions.
12 February 2026
Reply from SmartCharts
Thank you for your great feedback! We’re pleased to know that SmartCharts has helped make your trading experience clearer and more efficient. Our platform was built to give traders the confidence and resources they need to navigate the markets successfully.
We appreciate your continued support!
All the best,
The SmartCharts Team
Help with everything
11 February 2026
Reply from SmartCharts
Thank you so much for your kind words! We're really glad to hear that our team was able to help you with everything you needed. Your feedback means a lot to us!
All the best,
The SmartCharts Team
Smartcharts Team were efficient
Smartcharts Team were efficient, polite professional in resolving my payment issue.
8 February 2026
Reply from SmartCharts
Hi Titus
Thank you for your kind words! We’re thrilled to hear that our SmartCharts Team could help and provide a polite and professional experience. We really appreciate you taking the time to share your feedback!
All the best,
The SmartCharts team
Smartcharts AI features’s a game changer
Smartcharts AI features to provide trading pairs is a game changer for me personally, since the whole hourley time has been minimized to minutes where i no longer have to go through the whole trading pairs and have hours of screen time to find the best trades.
Besides learning part has been very great experience with mentors and friendly customer support. Thank you Smartcharts, looking forward to learn and grow.
8 February 2026
Unprompted review
Reply from SmartCharts
Hi, Maan
Thank you so much for sharing your experience! We’re thrilled to hear that the SmartCharts AI features have made your trading process faster and more efficient. It’s wonderful to know that the learning experience, our mentors, and customer support have also been helpful for you.
We’re excited to continue supporting you on your trading journey and can’t wait to see you grow even more!
All the best,
The SmartCharts team
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