I find Smartcharts to be an excellent platform is many ways. I have been learning a lot doing the Demo account so far and just starting a Live Account. The Learn sessions are excellent. When I have a... See more
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SmartCharts are by far the best looking and easiest charts to use. The added AI smart tools and guides are in a class of their own, coupled with the best training and expert support they simply cannot... See more
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The introduction to Trading on Smartcharts is excellent. It is designed at a pace that beginners and experienced traders can grasp. The platform is one of the best I have used; it is simple to use,... See more
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My current coach Vinson Li is very good. He keeps the analysis simple. His coaching strategy, style & method is very easy to follow and much appreciated! I am in the process of adopting his meth... See more
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Company details
Contact info
Corporate House, 10 Oratory Street, NXR 2504, Naxxar, Malta
- +442037442111
- info@smartchartsfx.com
- smartcharts.net
You should know
4.4
Excellent
899 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Warning this will cost you thousands
Warning !!!!! I bought in Learn to trade which was on line for 3 days course then they make you sign up to smart charts for a monthly subscription as a learner it cost me literally thousands for the course and subscription. This will cost you thousands and after the online training I could not log in to any additional training Im now truing to cancel my subscription.
11 March 2026
Unprompted review
Reply from SmartCharts
Hi Gareth,
Thank you for sharing your feedback. We’re sorry to hear that your experience initially caused frustration.
From our records, we can see that the access issue you experienced was resolved shortly after our team got in touch with you. We understand how important smooth access to the platform is, especially while you’re learning.
We’d appreciate the opportunity to further assist you and hopefully address any remaining concerns. We would like to have our team reach out to you to explore the options available and offer you a resolution.
We truly appreciate your honest feedback—it helps us to continue to improve with our service. Thank you for giving us the opportunity to make this right.
Kind regards,
SmartCharts
Reply from SmartCharts
Thank you for the excellent score! We’re delighted to hear that you had a great experience with both our coaching and customer service. Our team works hard to provide helpful guidance and support every step of the way, so it’s wonderful to know it made a positive impression.
We truly appreciate your feedback and support!
—SmartCharts team
My Experience
The one on one mentoring I find very helpful, it takes a while for thing to stick in my head and I found this personal experience with Smart Charts helped me well.
3 January 2026
Reply from SmartCharts
Thank you for sharing your experience and for the 5-star rating! We’re really glad to hear that the one-on-one mentoring has been helpful for you. Everyone learns at their own pace, and it’s great to know that the personalised support with SmartCharts has helped the concepts stick and made a positive difference in your journey.
We truly appreciate your kind feedback and are always here to support you whenever you need it.
—SmartCharts team
Easy to use portal
Easy to use portal, staff are friendly and share their knowledge with the community regularly.
2 March 2026
Reply from SmartCharts
Thank you for your kind feedback! We're glad to hear that you find the portal easy to use and that our team has been friendly and supportive in sharing their knowledge with the community. Our goal is always to provide a helpful and positive experience for everyone.
We truly appreciate you taking the time to share your experience, and we hope to earn your 5-star rating next time!
—SmartCharts team
THEY PROMISE A REFUND AND LIED CAREFUL GUYS
Just wanted to warn everyone be careful guys they will suck your money out from that moment you pay No attention if you face any issue you will be dealing with customer service. No one else will help you out customer service are limited never have a full decision to help.My account facing issue from day no one helped me out for 6 months. Everyone you see in the videos promises to help and will be by your side disappears you will be left with customer service with no knowledge and experience to guide or help careful where you put your money guys.
15 October 2025
Unprompted review
Reply from SmartCharts
Hi Emran,
Thank you for sharing your experience. We’re really sorry to hear that you’ve felt unsupported, as this is never the experience we want any of our clients to have. We completely understand how frustrating it can be when account issues aren’t resolved as quickly as you’d hoped.
Regarding refunds, these are handled according to our terms and conditions, which include a cooling-off period. From our records, your request was submitted outside of this timeframe, which is why it could not be processed.
That said, we truly want to help and make sure your concerns are addressed. We’ve identified your account, and a member of our team will be reaching out to you directly to discuss your situation and explore the options available.
We really value your feedback—it helps us improve how we support all our clients. Thank you for giving us the opportunity to make this right.
Warm regards,
SmartCharts
I had some issues with access to the…
I had some issues with access to the program after payment/signing up. I contacted them and they were very helpful in resolving my issues with a phone call from the support team.
6 March 2026
Reply from SmartCharts
Thank you for sharing your experience! We’re glad our support team could assist you and get everything sorted quickly. It’s great to hear that you felt supported and that your access issues were resolved. We appreciate your feedback and look forward to continuing to support you on your journey!
-SmartCharts team
Smart chart team Helped me to resolve…
Smart chart team Helped me to resolve my big issue on viewing 2 or 3 screen at the same time. Helped with different strategies. Created an environment that makes me feel free to talk to them. Also to review my trading account and come back to me.
5 March 2026
Unprompted review
Reply from SmartCharts
Thank you so much for your wonderful feedback! We're really glad to hear that the SmartCharts team was able to help resolve the issue with viewing multiple screens and assist you with the different strategies. It's great to know that our team created a comfortable environment where you felt free to ask questions and discuss your trading.
We truly appreciate your kind words and look forward to continuing to support you on your trading journey.
- SmartCharts team
Very helpful and on time
Very helpful and on time, the chat system is awesome is someone there to assist!
4 March 2026
Reply from SmartCharts
Thank you for your kind feedback! We're glad to hear that you found our support helpful and timely. It's great to know the chat system has been useful and that our team was there to assist you when needed. We truly appreciate your support.
– SmartCharts Team
A Valuable Educational Platform for Traders
My experience with SmartChart has been very positive. It’s a highly educational platform that offers plenty of training, tutoring, and learning opportunities for traders at different stages. I’ve found the resources provided to be very helpful in improving my understanding of trading and how to approach the markets more confidently.
What I particularly like is that the platform shares trading ideas that I can analyse and adapt to suit my own trading plan. This allows me to make decisions that align with my personal strategy rather than simply copying signals.
Smart Chart also provides access to a variety of trading assets, which gives me the flexibility to explore different markets. In addition, the platform introduces different strategies that I can study and practise, helping me work towards more consistent and potentially profitable trades.
Overall, it has been a useful learning environment for developing my trading knowledge and skills, and I appreciate the support and educational focus the platform provides.
3 March 2026
Reply from SmartCharts
Thank you for sharing such a thoughtful review! We're really glad to hear that you've had a positive experience with SmartCharts and that the educational resources, training, and trading ideas have helped improve your understanding of the markets.
It's great to know that you’re able to analyse and adapt the ideas to fit your own trading plan while exploring different assets and strategies along the way. We truly appreciate your support and are happy to be part of your learning journey.
– SmartCharts Team
Easy website navigation and great and…
Easy website navigation and great and efficient customer relationship.
4 March 2026
Reply from SmartCharts
Thanks so much for your kind feedback! We're really glad to hear that you found the website easy to navigate and had a great experience with our customer support. Providing efficient and helpful service is something we always strive for. We appreciate you taking the time to share your experience.
– SmartCharts Team
Very helpful and professional
4 March 2026
Reply from SmartCharts
Thanks for the lovely feedback! We’re glad you had a great experience with SmartCharts.
- SmartCharts Team
Quick response
4 March 2026
Reply from SmartCharts
So glad our team could assist you promptly. Thanks for your review!
- SmartCharts Team
Excellent support from Candace after I…
Excellent support from Candace after I had inadvertently caused a problem through ‘user error’. Helped restore my system with a friendly attitude.
3 March 2026
Reply from SmartCharts
Thank you for your wonderful feedback! We're delighted to hear that Candace was able to assist you so effectively and get your system back on track. We truly appreciate your kind words about her friendly support — she’ll be so pleased to hear this!
We’re grateful to have you with us and wish you all the best on your trading journey ahead.
All the best,
The SmartCharts Team
SSmartcharts customer service have been excellent
Smartcharts customer service have been excellent in helping to get my system set up. the attention to detail in assisting me making changes has been very reassuring.
3 March 2026
Reply from SmartCharts
Thank you so much for your kind words! We're thrilled to hear that our Smartcharts customer service team was able to support you and ensure your system was set up smoothly. Your satisfaction means a lot to us, and we’ll be sure to share your feedback with the team.
We’re so glad to be part of your trading journey — here’s to your continued growth and success ahead!
All the best,
The SmartCharts Team
SmartCharts Experience
My whole experience with SmartCharts has been one of pleasant learning and enjoyment. The team are dedicated and professional but fun and human too. Their system is clear and easy to navigate even for complete beginners. The training centre is a vibrant and modern bright space that makes you feel at home. Well done to all that work there.
2 March 2026
Reply from SmartCharts
Hi, Lee. Thank you for such a wonderful review!
It truly means a lot to hear that you’ve enjoyed both the learning experience and the atmosphere we work hard to create. We’ll continue cheering you on every step of the way!
All the best,
The SmartCharts Team
Very attentive and helped solve login…
Very attentive and helped solve login issues very well. Calm an patient service. Thank you
2 March 2026
Reply from SmartCharts
Hi, Ady.
Thank you for your kind feedback!
We’re so pleased to hear that our team was able to assist you promptly and resolve your login concern smoothly. Our team is always here to ensure you feel supported every step of the way.
All the best,
SmartCharts Team
Reply from SmartCharts
Hi, David. Thank you for sharing your experience! We’re delighted to hear that you find SmartCharts both helpful and practical.
We truly appreciate your support and look forward to continuing to support you on your trading journey.
All the best,
The SmartCharts Team
Fast reply to my emails
Fast reply to my emails, within hours infact. I send them many in a short space of time and every question was answered in great detail.
Infact, I have NEVER had any bad experience with the support team.
1st Class!!!
26 February 2026
Reply from SmartCharts
Thank you so much for your amazing feedback!
We’re thrilled to hear that our support team was able to assist you quickly and thoroughly. Providing detailed and timely responses is something we truly take pride in, and it’s great to know it made a difference for you.
We appreciate your continued trust and kind words — we’ll make sure to share this with the whole team!
All the best,
The SmartCharts Team
This trading platform is so nice
This trading platform is so nice, easy to navigate and a pro active support. I normally trade on this site after I have received my payouts on Cropmines. They are also reliable and my payouts are always constant and without delays. I have been making massive returns with Cropmines. Both platforms have been so helpful.
26 February 2026
Unprompted review
Reply from SmartCharts
Thank you so much for your kind words and for sharing your experience!
We’re delighted to hear that you find our platform easy to use and that our support team has been proactive in assisting you. It’s wonderful to know that you’ve had a smooth and reliable trading experience.
Your feedback truly motivates us to keep improving and providing the best service possible. We appreciate your continued trust and support!
All the best,
The SmartCharts Team
Roland was amazing
Roland was amazing, very friendly, kind and professional. My husband was listening to our conversation and he says that you are very nice.
Roland knew how to take charge of my situation and guided me through it very patiently. It is now resolved and I am a happy student. Roland is a great asset to Smartcharts and he made problem solving a delight instead of a burden. thank you Roland. God bless you.
24 February 2026
Reply from SmartCharts
Thank you so much for your kind words! We’re thrilled to hear that Roland was able to guide you patiently and make the process smooth and positive. It’s wonderful to know that both you and your husband felt supported throughout. Roland truly is a valued member of the Smart Charts team, and your feedback reaffirms the dedication and care he brings to every student. We’re so glad you’re happy and enjoying your learning journey. God bless, and thank you again for sharing your experience!
All the best,
The SmartCharts Team
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