SmartBuyGlasses Reviews 

2,956
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of fashionable frames, exceptional product quality, and surprisingly affordable prices. People also mention that online shopping is completely straightforward, supported by prompt shipping and clear communication throughout the ordering process. Some reviewers were not happy with delivery times taking longer than expected or packages arriving later than scheduled. A few customers also noted that certain cheaper frames felt a bit flimsy or sometimes required minor adjustments at a local shop. Others experienced occasional issues with incorrect lens thickness or minor scratches upon arrival.

What people talk about most

Product

Customers had positive experiences with product, noting that the frames fit perfectly and feel lightweight.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the glasses are durable,... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages frequently arrive quickly and on... See more

Service

Users describe positive interactions with service, highlighting fast delivery and helpful professional... See more

Price

Consumers find price to be positive, highlighting competitive pricing and great overall value. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ll be honest, I was a bit wary at first since I didn’t know the company, but they genuinely surprised me. Their after-sales care is absolutely top-notch — they kept me fully reassured the whole way... See more

Rated 5 out of 5 stars

Great frame range, great prices, professionally made lenses. Very well packaged shipping. I've purchased prescription glasses and prescription sunglasses from smart buy glasses several times, and have... See more

Rated 5 out of 5 stars

I’m delighted with my new prescription glasses and frames. The vision is much clearer and more comfortable for everyday use. The frames fit perfectly and feel lightweight while still looking stylish.... See more

Rated 5 out of 5 stars

Easy site to use. Quick delivery and great communication when uploading my prescription. Love the glasses. They arrived on time. Great selection of frames and very competitive pricing. Have gone back... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses Ireland Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.7

All reviews

(2,956)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great value for money

Long delivery time, but the glasses are vreat quality and very good value for money. Got glasses.first and then prescription su glasses after seeing the quality of the glasses

31 May 2026
Rated 1 out of 5 stars

SCAMMERS.

SCAMMERS.. Ordered glasses and 2 months later still nothing nor a refund.. BUYER BEWARE

16 April 2026
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hello Mary,

Thank you for providing feedback. I am sorry to hear that you are concerned about the item you ordered. I'm here to turn things around and provide the service you deserve.

SmartBuyGlasses aims to deliver the best experience for our customers. I’d love to assist you further, but I’ll need your order details to get in touch with you via email.

Looking forward to your response!

Sincerely,
Gielle

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Update 5/29

Hello Mary,

Thanks for sharing the requested information. I immediately checked the email address and the reference number you shared. However, I couldn't find any related transaction on our records.

I'm up to help and I hope you can share with us some other information like the ORDER ID. Your order ID looks like this: IE0000000000G.

Looking forward to hear from you.

Sincerely.

Rated 5 out of 5 stars

These guys are good

I bought two pairs from them, one wasn't actually in stock but still let me order, I sent a note and they were back on straight away and I actually just picked another pair. They even emailed a personal note back when they had sourced it. So customer service is good, they just act as a store that sells from various brands. I bought a Prada pair of glasses which shipped directly to me from Italy.

25 May 2026
Rated 5 out of 5 stars

5 star review

would have to get this a 5 star review. I ordered a pair of perscription sunglasses that looked awful on me but was able to return and purchase a new pair. I was pretty impressed, Everyone i talked to was really helpful and professional.

2 May 2026
Rated 5 out of 5 stars

Another happy customer

Initially a problem with the selected frames - out of stock. Refund issued straight away. New ones ordered, delivered on time and exactly what I expected.

19 May 2026
Rated 1 out of 5 stars

Avoid

Glasses have noticeable numbers and symbols on the lenses and have a green tint. They are not as per the prescription I uploaded. Anything more than 200-300mm is completely blurry. Complete waste of time and money.

19 May 2026
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hi Richard,

Thanks for sharing your feedback.

I'm sad to hear about your experience. This isn’t the standard we aim to deliver, as we’re committed to providing high-quality lenses tailored to each customer’s prescription.

I'd like to check for you. I’ll have our phone service manager arrange a call within the next 1–3 hours, so please keep your lines open.

Sincerely,
Nicole

Rated 5 out of 5 stars

I’m delighted with my new prescription…

I’m delighted with my new prescription glasses and frames. The vision is much clearer and more comfortable for everyday use. The frames fit perfectly and feel lightweight while still looking stylish. I also appreciate the professional service and advice during the selection process. Overall, I’m very happy with the quality and appearance of my new glasses.

18 May 2026

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