Smartalbums Reviews 

191
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Hi i am photographer for Marlies Dekker Fotografie. As wedding photographer in the Netherlands making stunning slideshows for my couples are an easy way to deliver the first preview. The support is q... See more

Company replied

Rated 5 out of 5 stars

There is no way I could ever go back to designing albums from scratch in Adobe InDesign! SmartAlbums has made my life SO much easier by saving me hours upon hours of precious time. Designing the album... See more

Company replied

Rated 5 out of 5 stars

Since using Pixellu my turnover and profit margins have increased dramatically. being able to design multiple unique albums for my clients in such a short space of time means lots of up spell album... See more

Rated 5 out of 5 stars

I use Smart Slides for every single wedding and elopement I photograph. The ability to add music to these beautiful photos bring the whole event to life. My clients love the feelings of being able... See more

Company details

  1. Software Company

Written by the company

SmartAlbums is album design software for professional photographers. Known for years as Pixellu, we have been building tools for wedding, portrait, and family photographers since 2010. SmartAlbums turns a folder of images into a finished, print-ready album design in minutes using intelligent layout technology and thousands of handcrafted templates. Drop your photos in, make cuts in the timeline, and watch the spreads build themselves, then customize layouts, colors, fonts, text, and backgrounds however you like. Every major print lab's specifications are built into SmartAlbums, so bleeds, margins, and safe zones are handled automatically, and built-in safety checks catch problems before files reach the lab. Our proofing feature lets you easily publish a draft, collect client feedback, and make revisions. Alongside SmartAlbums, we make SmartGalleries for delivering and proofing client photos online, and SmartSlides for creating cinematic photo slideshows set to music. The three work together: client favorites flow from a gallery straight into an album design, and slideshows embed directly into the gallery your client is already viewing. Photographers in more than 100 countries use SmartAlbums, SmartGalleries, and SmartSlides, supported by a distributed team spanning four continents. Both Mac and Windows are supported, with a free 14-day trial and no credit card required. Learn more here: https://www.smartalbums.com/


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

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4.6

All reviews

(191)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Smart Album is very usefull

I´d like to say that I´m very happy with Smart Albums. It helps me a lot to make albums. It is very intuitive and the designs works perfectly.
And the team of Pixellu always help me when I need them.
Thanks.

24 May 2024
Unprompted review
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Reply from Smartalbums

We are happy to hear that you enjoy using SmartAlbums, Gonzalo. Thank you for the feedback.

Rated 5 out of 5 stars

Always there for me

Always there for me, and solving problems immediately.

20 May 2024
Unprompted review
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Reply from Smartalbums

Kathrine, thanks so much for the kind words. We are so happy to hear that.

Rated 5 out of 5 stars

I love how every time I get back such…

I love how every time I get back such swift and accurate responses from the staff here. Makes my Experience of using this platform all the way better.

16 May 2024
Unprompted review
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Reply from Smartalbums

Hi Abhishek! So happy to hear you're having a good experience with us! Thank you for your kind words.

Rated 5 out of 5 stars

Very fast customer service

Very fast customer service, less than 1 mins resolution

14 May 2024
Unprompted review
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Reply from Smartalbums

Jonas, we are thrilled that our services exceeded your expectations!

Rated 5 out of 5 stars

A huge thank you for the quick…

A huge thank you for the quick response, and the solution to the problem I had. You really saved me precious time. I really appreciate the professional service, and am happy to know that there is professional and user-friendly support.

7 May 2024
Unprompted review
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Reply from Smartalbums

Thank you, Leezey! Wonderful to hear you are having a good experience with our software and services!

Rated 5 out of 5 stars

Thank you so much

Thank you so much for giving us a quick response from the issue that we had. Great work and more power to your company :)

22 April 2024
Unprompted review
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Reply from Smartalbums

Hi Terdy! Thank you for support and kind feedback. We are always happy to assist.

Rated 5 out of 5 stars

Excellent App.

Excellent App.

Really easy to use

Got help straight away when needed

18 April 2024
Unprompted review
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Reply from Smartalbums

Hi Danielle! Thank you for the feedback. We are always happy to assist!

Rated 5 out of 5 stars

I love Pixellu products

I love Pixellu products, very useful and easy to use, and the Helpdesk is very quick and professional when necessary !

12 April 2024
Unprompted review
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Reply from Smartalbums

Hi Félix! Wonderful to hear you are having a good experience with our software and services!

Rated 5 out of 5 stars

Reliable Products with Prompt support team!

The only app i have been relying on for Album Designing in my photography career. It saves a lot of time in my workflow and helps me deliver albums faster with amazing cloud proofing feature. Had some technical glitch while updating my account details on web account. But, I would really thank Support team for giving me quick resolution.

10 April 2024
Unprompted review
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Reply from Smartalbums

Hi Nachiket! Thank you for the feedback here. We are always happy to assist.

Rated 5 out of 5 stars

Has a great support system

Pixellu has been my companion since 2021. Customer support is also such a breeze for answering my queries.

27 March 2024
Unprompted review
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Reply from Smartalbums

Hi Melanie! Thank you for your support and feedback on our services. We are always happy to assist.

Rated 5 out of 5 stars

Pixellu is a great company

Pixellu is a great company. We’ve used smart albums over the last 10 years and they continue to improve their programs every single year. Highly recommended for any photographer

21 March 2024
Unprompted review
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Reply from Smartalbums

Hi Ali! Thank you for your immense support over the years. We appreciate the feedback on our services.

Rated 5 out of 5 stars

Great Program!

The process is easy to create album, cloud proofing is so convenient for clients to see the proof and I love they can make comments on the proof. Highly Recommend!

20 March 2024
Unprompted review
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Reply from Smartalbums

Hi Ali, we are happy to hear how our products have been helpful to you and your clients. Thank you!

Rated 5 out of 5 stars

An important tool for my photography…

An important tool for my photography business for 3 years now. Very easy to use. Plus great customer service.

19 March 2024
Unprompted review
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Reply from Smartalbums

Hi Aimee, thank you for the support over the years and for the feedback here!

Rated 5 out of 5 stars

Worth every penny!

Love Smartslides. It's the easiest to use, with a great selection of music, brilliant beat matching, and helpful support when needed. Worth every penny!

14 March 2024
Unprompted review
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Reply from Smartalbums

Hi Sharron! Thank you for the feedback here!

We are always happy to assist.

Rated 5 out of 5 stars

Pixellu Smart Albums is the best album design software out there!

Pixellu Smart Albums is the best album design software out there and their customer service is unrivaled. They’re always quick to respond! I use Smart Albums for all of my album designs and the software is very intuitive. Try it, you won’t regret it!

13 March 2024
Unprompted review
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Reply from Smartalbums

Hi Sara! Thank you for the kind words and support.

Rated 5 out of 5 stars

Great support team

The products are easy to use. More importantly, the support team is very attentive to any technical issues that i might have, and they take proactive initiatives to ensure that my problem has been solved.

7 March 2024
Unprompted review
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Reply from Smartalbums

Hi Kai! Thank you for the positive feedback here.

Always feel free to reach out in case you need assistance!

Rated 5 out of 5 stars

Pixellu has an excellent product suit…

Pixellu has an excellent product suit bolstered by even better customer support. I was locked out of my account due to a payment issue on my end and needed to deliver an album to a client. Their support team went above and beyond and helped me extract the data that I needed while I was working through the payment issues. I’d especially like to give a shout out to Kelvin and Fernanda for their help and responsiveness.

11 March 2024
Unprompted review
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Reply from Smartalbums

Thank you for the wonderful feedback here, Ram!

We are always happy to help!

Rated 5 out of 5 stars

Easy and simple to use

Easy and simple to use. I used it for my photography studio for almost 3 years, and no problem.

29 February 2024
Unprompted review
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Reply from Smartalbums

Hi there! Thank you for the support and feedback here.

Rated 5 out of 5 stars

Very good

Very good clientservice. They are very fast.

28 February 2024
Unprompted review
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Reply from Smartalbums

Hi Tina! Thank you for your support.

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