Just had my account suspended and I have sent email asking why as can't do live chat unless you are signed in. Still waiting for a proper response after 3 days.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Opened an account as I've not had another exchange account since joining Betfair years ago. Anyone trying to establish themselves in this niche market is going to find it tough competing ag... See more
Company replied
I am using several years now. But week ago they requested documents from me which i provided. They dont talk to me on email and wont let me login to acess their live chat
Company replied
Great customer service on the issues I had encountered. Thankyou
Company replied
Company details
Information provided by various external sources
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Contact info
United Kingdom
- support@smarkets.com
- smarkets.com
2.6
Poor
595 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
interface is very cluttered unlike…
interface is very cluttered unlike betfair, withrawal times are very slow, market money is very low, lots of markets that have no money in them (why are they there) , all in all light years behind betfair
27 February 2025
Unprompted review
Reply from Smarkets
Hi Jajabink!
Thank you for your feedback. We’re sorry to hear about your experience. We’re continuously working to improve our platform, and your comments on the interface, withdrawal times, and market liquidity are valuable to us. We’ll take this into consideration as we strive to enhance our service.
Kind regards,
Fran
Reply from Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Second time in a week
Second time in a week it’s down in the middle of the day when GB /IRE racing is on. Many positions open can’t manage them just have to eat it. Liquidity is also heinous. Have comission tier where you can only have 1500 bets a month but there is only €2 in each box so if you wanted 100 on something you would have to hve 50 bets. In essence you can only have 30 bets a month. Madness
20 February 2025
Unprompted review
Reply from Smarkets
Hi Noel,
Thanks for your review. Apologies for the unexpected downtime—we worked to resolve it as quickly as possible. We understand how frustrating this can be and appreciate your patience.
Regarding liquidity concerns, we’d be happy to look into this further. Please contact our Live Chat team with details of the specific events you’re referring to.
Best,
Alice
Smarkets Customer Experience Team
Reply from Smarkets
Hi Vera,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Alice
Smarkets Customer Experience Team
Great customer service and choice of…
Great customer service and choice of markets
12 February 2025
Unprompted review
Reply from Smarkets
HI Reece
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Quick customer service + decent liquidity
Moved over to smarkets from matchbook after some (and still ongoing) horrific customer service, 3+ weeks to verify documents and wanting entire life history, previously liked the company now think its terrible.
Heard about smarkets from a few betting podcasts with their founder, tried it out, way smoother experience for verification of docs, better processes, liquidity is good not great but that's a given on some markets. Interface is also OK but not amazing but again as everything else has been very smooth and good customer service cannot complain.
11 February 2025
Unprompted review
Reply from Smarkets
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Poor
Poor, but it's been poor for years. No 'real' customer service options. No phone numbers, no live chat (unless you are logged in - but what if you have a login issue?)
Emails aren't read properly.
I abandoned my account a few years ago. My wife has just done the same this week. There are much better options out there.
No wonder another exchange I use has overtaken Smarkets in liquidity on many events.
12 February 2025
Unprompted review
Reply from Smarkets
Hi Customer,
Thank you for leaving a review. We’re sorry to hear about your experience and understand how frustrating it must have been to reach our support team.
While live chat is available for logged-in customers, we recognize that this can be challenging when experiencing account access issues. Our email team works to respond as quickly as possible, though during busy periods, replies may take longer than expected.
If your issue is still unresolved, please reach out again at support@smarkets.com, and we’ll do our best to assist you as soon as possible. We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
Reply from Smarkets
Hi Jonatan
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Smarkets
Over many years I have found the exchange very reliable and that it provides good liquidity in general on the Horse Racing markets.I have had only one issue which required contacting Customer Services and this was resolved promptly.I have never had any issues with regard to depositing and withdrawing cash and would recommend any punter wishing to get on,small or large to use the site in preference to bookmakers.
10 February 2025
Unprompted review
Reply from Smarkets
Hi John
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of their way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
always answer your quearies quick and…
always answer your quearies quick and efficent, polite customer service and the website is easy to understand
5 February 2025
Unprompted review
Reply from Smarkets
Thank you very much for your review.
We are glad to hear that you have experienced smooth and very effective customer service.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Unable to withdraw over £400 for weeks…
Unable to withdraw over £400 for weeks due to an issue on their end. Absolutely no urgency whatsoever. Take about 2 weeks to reply to emails and no number to call
4 February 2025
Unprompted review
Reply from Smarkets
Hi Reece ,
Thank you for leaving a review. We’re sorry to hear about your experience and understand how frustrating it must have been to reach our support team.
While live chat is available for logged-in customers, we recognize that this can be challenging when experiencing account access issues. Our email team works to respond as quickly as possible, though during busy periods, replies may take longer than expected.
If your issue is still unresolved, please reach out again at support@smarkets.com, and we’ll do our best to assist you as soon as possible. We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
I had an issue with my 0% commission…
I had an issue with my 0% commission not being applied. It was dealt with by live chat in less than 5 minutes.
Thanks Shen. 👍
3 February 2025
Unprompted review
Reply from Smarkets
H Mark,
Thank you so much for your kind review and for highlighting the excellent support provided by Shen.
We’re delighted to hear that you found the assistance helpful and efficient. Providing clear and straightforward support is what we aim for, and it’s wonderful to see this reflected in your experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Alice
Smarkets Customer Experience Team
Issue after issue
Issue after issue
Can't get on odds, live feed issues, low liquidity. App is faulty most of the time.
Final straw was after sending you my bank statements you not only asked what my balance with other bookies was but demanded info on people who had paid money into my bank account. Ridiculously intrusive and you've got no hope of me agreeing to that.
Don't you dare blame regulations.
I'll never go near you again. You Don't deserve customers
30 January 2025
Unprompted review
Reply from Smarkets
Hi Customer,
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the account review process, as a regulated operator, we are required to conduct certain financial checks in line with compliance and regulatory obligations. We understand that these requests can feel intrusive, but they are necessary to ensure a safe and responsible betting environment.
We also regret to hear about the technical issues you’ve faced. If you’re open to discussing these further, please don’t hesitate to reach out to us at support@smarkets.com, and we’d be happy to assist.
Kind regards,
Alice
Smarkets Customer Experience Team
Very helpful
Very helpful, went out of their way to help with my issue.
24 January 2025
Unprompted review
Reply from Smarkets
Hi Ru,
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of their way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Alice
Smarkets Customer Experience Team
Reply from Smarkets
Hi Ru,
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and efficient.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Alice
Smarkets Customer Experience Team
Awful
Awful. Tried twice to get in touch. No phone number so forced to use emails which go unanswered. Live chat only available to customers whose accounts are working (mine wasn't). Tried to get in via their sister company SBK and the instructions to use Live chat made no sense. They are not interested in customer services and judging by the responses on here all I will be told is to use the email address again.
22 January 2025
Unprompted review
Reply from Smarkets
Hi Customer,
Thank you for leaving a review. We’re sorry to hear about your experience and understand how frustrating it must have been to reach our support team.
While live chat is available for logged-in customers, we recognize that this can be challenging when experiencing account access issues. Our email team works to respond as quickly as possible, though during busy periods, replies may take longer than expected.
If your issue is still unresolved, please reach out again at support@smarkets.com, and we’ll do our best to assist you as soon as possible. We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Alice
Smarkets Customer Experience Team
Very helpful and gets straight to the…
Very helpful and gets straight to the point thank you miss Alice
17 January 2025
Unprompted review
Reply from Smarkets
H Jamal i,
Thank you so much for your kind review and for highlighting the excellent support provided by Alice.
We’re delighted to hear that you found the assistance helpful and efficient. Providing clear and straightforward support is what we aim for, and it’s wonderful to see this reflected in your experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Nirvana
Smarkets Customer Experience Team
The worst of the 4 exchanges by far.
Terrible site.
Customer service is non existent. No phone number, and live chat isn't even available If you can't log on. Emails are rarely responded to.
On top of this, the site often goes down leaving you horribly exposed, and sometimes all the liquidity just "disappears" for no reason.
17 January 2025
Unprompted review
Reply from Smarkets
Hi Simeon,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it can be when support isn’t as accessible as expected. While our live chat is available for logged-in users, our email team works to respond as quickly as possible, though during busy periods, replies may take a little longer than usual.
If your issue is still unresolved, please don’t hesitate to contact us at support@smarkets.com, and we’ll be happy to assist further. We’re committed to ensuring a smoother experience for you going forward.
Kind regards,
Alice
Smarkets Customer Experience Team
Preferred exchange
Smarkets is the most intuitive of the betting exchanges. The site is well thought out and easy to navigate.
15 January 2025
Unprompted review
Reply from Smarkets
Hi DRok,
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Easy to use,user friendly betting…
Easy to use,user friendly betting exchange
14 January 2025
Unprompted review
Reply from Smarkets
Hi Philip
Thank you very much for your review.
We are glad to hear you are enjoying your time with us!
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Customer Support Team
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