I wish I had read the other views first. My order was mistakenly sent to the billing address instead of the shipping address. Even though I PAID FOR PACKAGE PROTECTION, they refuse to send a replaceme... See more
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See what reviewers are saying
Received broken product. Requested replacement cap so product would stop leaking. Advised they can't if I want to return I could and REC new bottle. Condescending cust service and too much trouble wit... See more
PRODUCT: "small flower willow tea" is great. I have used it since trying it in Germany in 1975, for urination problems caused by taking allergy meds. Now, I have Benign Hypertrophic Prostatitis (o... See more
Placed an order Wednesday, March 21, 2018 @ Noon. It is Saturday, March 24, 2018 & order still has not arrived. Called Customer Service @ Smallflower & they stated shipping had been delayed due to we... See more
Company details
Contact info
4716 N. Lincoln Avenue, Chicago, IL 60625
- 800.252.0275
- customerservice@smallflower.com
- smallflower.com
Hasn’t replied to negative reviews
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Easy ordering
Easy to order and good selections. Got my order in 6 days.
Recommend
Like the products, reciews, pricing and shipments arrive quickly.
Good Company
Good experience. Great products, great price. Fast shipping. Products were well packaged and arrived on time as promised. Will be ordering again in the future for sure.
perfume disappointment
I was extremely disappointed in the size of the perfume vial sample. Each one cost $4.00 and they were about half the size of the vials I get for free at Sephora. I will not be ordering any of those again.

Reply from Smallflower
Great place to shop
I really like that Smallflower carries products that are difficult to find in the US. Also, the customer service is superb. They called me to apologize for being out of an item, and wanted to make sure that was ok. Little detail, but thoughtful.
Excellent company!
I have ordered from Smallflower on many occasions and they are always very quick with the shipments. The selection is amazing and I highly recommend them!
People make the DIFFERENCE
Ozy iniated an exchange with care. Much appreciated.
Love Smallflower!
Smallflower is a top online merchant in terms of variety of products, shipping and service. I say this after a few years of purchasing from them, initially through Amazon, then--as Smallflower earned my confidence--directly from Smallflower.com.
Delighted with my Smallflower purchase!!
I used to have a Kent hairbrush and I wanted a new one about 10 years ago. My daughter said she'd buy me a brush for my birthday but the one she bought was not the Kent brush I loved. I used it, but not happily. It is only a few days until my birthday this year and I have been needing a new comb. I was trying to remember the name of the brush I used to have and after some thought I went to look it up on my computer. I saw the ad from Smallflower and the name Kent and I knew I was in the right place. I couldn't be happier...two days later I had my new brush and two Kent combs for less than I remember paying years ago and they came quickly, without fuss and with two attractive samples of a lovely body lotion. I am one very satisfied and happy customer!! Thank you Smallflower for my very satisfactory purchase!
a great shopping experience
I have been shopping on line for a few years and have never had a problem placing and order or receiving what I ordered. The few times I have had to speak to their customer service I have found them very helpful.
excellent service.
Very reliable company , I ordered really small , cheap colon samples, but delivery and service was timely and courteous.
affordable quality
Smallflower carries some of the brands that I've been using for years like Avene and Outremer. They carry a lot of natural products for sensitive skin and old fashioned brands like 4711. Great place to find affordable, high-quality beauty products.
iberogast
I was very satisfied with the product I purchased. It was very helpful.
Integrity & Very Nice Products
For literally years, I have searched for the perfect Linden fragrance, and Provence Santé's Linden Eau Toilette is absolutely.....well, it is just simply perfect, and the price makes me smile. In addition to the Linden, I ordered Yardley's English Rose. While it's scent is pleasant enough, it's more like a rose water and I prefer a stronger fragrance; nevertheless, I am quite pleased with both purchases. I'd like to note that when I first placed an order with Smallflower for the Linden, I was notified right away that my account would be credited as the company needed to restock the product, which is no surprise as I have no doubt it's a favorite of many folks. From my experiences dealing with online company's, Smallflower stands out when it comes to integrity and very nice products.
Excellent in all respects
I was treated in an outstanding manner. Hall things went right the first time.
A little bit of Europe.
I was very happy to be able to order a few things from Germany. Small flower made this possible. Ordering was easy and the package came very quickly. Birgit
Badedas
Our Badedas shipment was well packaged and arrived on schedule.
Professional phone service and expedient shipment and receipt.
I received excellent service over the phone. Merchandise ordered was received in perfect condition and I received E-Mails giving me all shipping progress. This company went above and beyond. It was a wonderful experience. From the time I called and placed my phone order to my expedient receipt of the Kent headhog and comb, I felt well taken care of.
I don't like cookies. They are a problem with my computer.
The best
I have long been a Merz customer, even before the advent of the Internet. Now, with Smallflower and Q Brothers, I can purchase the same fine items and save a long drive. Customer service, whether at the brick and mortar store or via the Internet, is first rate. These people really do care.
Awesome experience for my first purchase
Was very excited to find Smallflower and even more excited to be able to purchase items I had been looking for from Germany. The items purchased came in just a couple of days. Very satisfied and will be purchasing again and would recommend Smallfloower.
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