Slumber Cloud Reviews 113

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

We had an extremely disappointing experience with Slumber Cloud. First, they made false claims about the quality of their products - they don't worth the price. Second, and that's the main point - the... See more

Rated 2 out of 5 stars

There's a lot of competition out there for cooling blankets. Slumber Cloud was our first foray, but we actually bought a few competitors products (all in the same $200 price range) to do side-by-... See more

Rated 1 out of 5 stars

i received the slumber cloud on saturday and washed and dried it right away. washes and dries great.with just 5 days of use i can say that my old fashion all cotton mattress cover is hands down 1oo% b... See more

Company replied

Rated 1 out of 5 stars

I am so disappointed at the product and the customer service.. I purchased the comforter in November of last year and washed it for the first time last week. It shrunk y at least eight inches..it was... See more

Company details

  1. Bedroom Furniture Store
  2. Furniture Store

Information provided by various external sources

Slumber Cloud was founded to help more people on the planet enjoy a better night’s sleep. Since humans spend 1/3 of their lives in bed, Slumber Cloud provides solutions to the most aggravating sleep disturbances: overheating, being too cold or being uncomfortable. To help people feel more rested each and every morning, Slumber Cloud teamed up with innovators in the sleep industry, such as Outlast Technology, to create a line of products that help consumers fall asleep faster, have less sleep disturbances and get the best night of sleep possible.


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1.5

Bad

TrustScore 1.5 out of 5

113 reviews

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Rated 5 out of 5 stars

The mattress pad absolutely sleeps wonderful and cool

I was almost on the verge of buying another mattress. My current mattress is only 2 years old and I really love it but it sleeps hot. I heard about Slumber Cloud and thought its still cheaper than buying another mattress. So I bought the mattress pad and the pillow covers. OMG best thing since sliced bread. I absolutely sleep far more better than ever and a lot cooler. For most part I don't even wake up at night as often, but I'm old and it happens but it's not from waking up hot. Thank you Slumber Cloud.

7 July 2015
Unprompted review
Rated 1 out of 5 stars

Was not happy purchase at all

I bought this for my grandson who sweats a lot during the night & wakes often. The pillow didn't make any difference . On the other hand my granddaughter liked it, she stated it was very comfortable. I asked her if it kept her cool, and she replied no but I like it. I don't think there is any help for my grandson, the sweating may be medication related and just needs to be tolerated.

2 July 2015
Unprompted review
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Reply from Slumber Cloud

Hi Pat,

Sorry for the late reply... We are sorry to hear you are disappointed. On a side note, if your looking for the best solution to keep your grandson comfortable at night, we actually recommend a mattress pad or mattress protector. These products have more of the Outlast technology in them to keep you comfortable during the night.

Please give us a call and we can help you return them for a full refund. Our 30 day Slumber Cloud Promise is perfect to take advantage of in this situation. Our number is 1-855-482-8802 Heather

Rated 3 out of 5 stars

Nice pillow, disappointing cover.

I purchased the firm pillow and Pileus cover. I wish the pillow was a little firmer. I didn't really get any more cooling benefit from the cover as any other pillow protector, so I don't think it's worth the extra cost. It's not worth my time to return anything. I'll keep using the pillow until I find something better.

29 June 2015
Unprompted review
Rated 5 out of 5 stars

Cool products!

I ordered a set of bedding containing Outlast technology online. The sheets are great. I've been having issues with hives and my skin is sensitive and hot especially at night. The sheets do the job. Am very pleased. They arrived within reasonable timeframe. Would highly recommend. Are less expensive than My Cooling Store. Will come back and order more products as needed.

27 June 2015
Unprompted review
Rated 3 out of 5 stars

Slumber Cloud Review

I bought a mattress pad to reduce heat while sleeping on a memory foam mattress. I still get a bit warm at night but my sleep has improved only slightly. I have night sweats and have noticed that if I have no sugar products, caffeine products, alcohol or spicy foods I get a better sleep with the slumber mattress pad.

27 June 2015
Unprompted review
Rated 2 out of 5 stars

SLIMMER THAN EXPECTED

Twin XL is not sufficiently wide enough

23 June 2015
Unprompted review
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Reply from Slumber Cloud

Thank you for your feedback on the Twin XL. I will be sure to give that to the product designers ASAP. If you are not completely satisfied, please give us a call and we can send you instructions for returning the product for a refund.
Heather

Rated 1 out of 5 stars

worst customer service ever

I ordered three items from Slumbercloud. I received two of them within a reasonable timeframe. Weeks have gone by and I still have not received the third item. The item I am missing, a mattress cover, was the main reason I ordered from Slumbercloud in the first place. OK, now here is the really bad part: I have called the company three times. No one ever answers the phone. I have left messages each time. No one has ever called back. I have paid for the mattress bad that has not been sent and no one will answer the phone or call me back.

11 June 2015
Unprompted review
Rated 5 out of 5 stars

Great mattress pad & pillow covers!

Due to having lupus (& the meds I have to take), I sleep very hot & nights sweats are common. The mattress pad & pillow covers I bought help cool me down! I was leary if they would really help me be more comfortable, but they have. Of course is doesn't completely take away all of the excess heat, but they greatly help. I have definitely experienced better sleep since using them! I would recommend anyone who sleeps hot to try them. Hopefully they will have the same results as I have.

8 June 2015
Unprompted review
Rated 5 out of 5 stars

Great product

I ordered the pillow cases that have a gold+ rating to try before I buy the mattress cover. I have been getting more and better sleep ever since they arrived. I will definitely order the mattress cover and blanket soon!

5 June 2015
Unprompted review
Rated 4 out of 5 stars

Finally a solution for night sweats, but one problem...

First and foremost, the matress cover and duvet have worked really well at curbing my night sweats. I recently returned another "cooling" duvet because it didn't work. My husband, a cooler sleeper than me, has been nervous that he would be left shivering all night once I finally found bedding that didn't leave me waking up in a pool of sweat every night. The Slumber Cloud bedding has made us both happy, though.

My one (pretty major) complaint is that although I followed the washing/drying instructions for all of the bedding to the letter (wash with cold water and dry on medium heat), the mattress cover came out of the dryer with some very large holes melted into the underside of it, exposing the batting beneath. Although the top Outlast layer remains intact (and thus it still does the job), and the duvet and pillow covers came through splendidly, I'm not convinced the mattress cover would make it through another washing and drying since it already sustained pretty major damage the first time around. :-(

3 June 2015
Unprompted review
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Reply from Slumber Cloud

Dear Angela

First, thank you for the nice review. Second, if your pad did that we need to make sure it is replaced, that is a defect in the pad and is covered under your warranty. I will reach out to you today to get this resolved asap. We don't want you to be dissatisfied.

All the best,
Heather

Rated 4 out of 5 stars

Major Improvement

I purchased the Mattress cover because I have a tempurpetic bed and was waking up in the middle of the night with night sweats.

It feels great into bed, the sheets are cool, but I still wake up hot in the middle of the night, but not sweating. So its a major improvement!

2 June 2015
Unprompted review
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Reply from Slumber Cloud

Marie

Thank you for taking the time to write a review. We are glad you have an improvement in your sleep.

Rated 5 out of 5 stars

Great Product!

We've had Slumber Cloud pillows in our house for a couple years now. My husband needed something firmer, so we purchased the new firm pillows and they are a success: cool and firm!!

2 June 2015
Unprompted review
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Reply from Slumber Cloud

LOVE IT!!! Thanks for being our customers!

Rated 5 out of 5 stars

It works

I really like my pillow covers they do seem to keep my head cooler. I don't have to flip my pillow as often to find a cool spot. Thank you slumber cloud for making a product that actually works.

25 May 2015
Unprompted review
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Reply from Slumber Cloud

You're Very welcome. That is what we are here for. - I have to admit, our Pileus Pillow Covers are my favorite product. I get the heat management on my favorite pillow that I would have hated to part with. We are so glad you are loving our stuff. THANK YOU for being our customer.

Rated 5 out of 5 stars

Fantastic!

My husband is always cold and I am always hot and finally we can both sleep soundly since we purchased your mattress pad and pillow covers! Going through menopause I haven't slept through the night in a very long time and within three days of using your products I am happy to say I no longer wake up sweating! The customer service has been great and helpful in making our decisions. Thank you so much!

22 May 2015
Unprompted review
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Reply from Slumber Cloud

Thank you for sharing your story with us, Lisa. We always appreciate nice notes from our customers and hearing you're getting some sleep (finally). Heather

Rated 3 out of 5 stars

pillows

I was looking for a pillow that would keep our heads cool so we could sleep all night w/o flipping them over. These pillows start out cool but within 20 minutes they are warm, so we are disappointed.

18 May 2015
Unprompted review
Slumber Cloud logo

Reply from Slumber Cloud

Hello Nancy
We are sorry to hear you are disappointed. Please give us a call and we can help you return them for a full refund. Our 30 day Slumber Cloud Promise is perfect to take advantage of in this situation. Our number is 1-855-482-8802 Heather

Rated 5 out of 5 stars

No longer waking up hot!

I purchased a temperpedic mattress about a month ago, and it was not supposed to make you hot, but it did. We were waking up sweating every night, numerous times a night, even with the air on 65. I purchased the Cirriform Mattress Pad and we've slept wonderfully ever since. 100% worth the money.

15 May 2015
Unprompted review
Slumber Cloud logo

Reply from Slumber Cloud

A large majority of our customers call about their hot memory foam mattresses, so you're not alone. We are just happy that you can keep the comfort of your new bed and also have a great cooler night of rest. Heather

Rated 5 out of 5 stars

Excellent mattress pad

If you are thinking of buying a mattress pad this is the one to check out.
It is nice and cool when you get in but not so cold as to be uncomfortable.
I am very pleased with my purchase and I know you would be too!
I definitely would recommend this company to anyone looking for a new mattress pad. Very easy to order and did not take but a few days to receive.

30 April 2015
Unprompted review
Slumber Cloud logo

Reply from Slumber Cloud

Thank you for the recommendations for the mattress pads. We appreciate every one of our customers and referrals are the best way to market.

Rated 5 out of 5 stars

Slumber Cloud pillows with outlast technology,really work and let me sleep cool,never again will I have to flip a pillow !!

The refreshing thing,no pun intended,with Slumber Cloud pillows is that they are products that really work and live up to their hype. Heat from my neck and head is transferred from there, and into this plush,quality product and those areas stay cool. There is absolutely no need to wake up and flip them over,nuff said !!!! Customer care is a one on one experience,thanks to Heather,in sales.

28 April 2015
Unprompted review
Slumber Cloud logo

Reply from Slumber Cloud

Thank you for the kind note, John. I'm so happy you were pleased with my suggestion to go with the pillow covers. Please let me know if you need anything further, I'm happy to chat with you again. It was a pleasure.

Heather

Rated 1 out of 5 stars

Never Again

I tried to order a comfortable pillow because of the advertisement. Did not order a big full pillow and that is what I received. I bagged it up and gave it to my daughter to sell at rummage sale.

26 April 2015
Unprompted review
Slumber Cloud logo

Reply from Slumber Cloud

Hello Linda

I looked up your order and noticed you ordered a Medium fill pillow. Since every person has a different perspective on what is full or medium it is difficult to please everyone, especially with an on-line order. We are sorry this wasn't to your liking but we would have gladly replaced the pillow and made your experience a bit better. Unfortunately, now that the pillow is at a rummage, we can no longer help in the replacement.

Sorry to see you disappointed. If this should happen with another retailer in the future, I would suggest calling customers service asap.

Heather

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