Never had a problem withdrawing any winnings,, sometimes takes a few days but have always been paid out
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worst casino ever. uploaded my documents and im still waiting after 3 weeks for it to be verified, this casino is a SCAM do not USE they do not PAY you when you have WON, ive sent 4 emails and ive sti... See more
Company replied
Been trying to make a withdrawal since October 2021. It’s now July and they have finally managed to make the payment to me. Several poor chat experiences, blocked without reason once also (I self excl... See more
Company replied
Nice smooth layout without the little annoying things (like chat button over the spin button). Did have some small display issues on an Oppo find x3/Chome but worked flawlessly on s9+/chrome, find... See more
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Company details
Written by the company
Sloty casino is an online casino dedicated to delivering an out of this world gaming experience where you will be kept on the edge of your seat, as you enjoy an exhilarating adventure above the clouds.
Contact info
Water Street, XBX 1301, Ta' Xbiex, Malta
- sloty.com
2.5
Poor
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Better today
Couldn't get a win yesterday, but I did today. Won more than spent. Great games. Really fast going into my bank, 1 hour. ❤
1 November 2022
Unprompted review
Reply from Sloty
Hi Susan Kelly,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Sloty Team
Scammers and liers
Scam scam scam
I waited over 6 months was told time and time again it was in processing them last week I looked and they had put it back to my sloty account again I tried to cash out and today I look again it’s back in my sloty account they owe me £679 now they are rip off merchants
18 October 2022
Unprompted review
Reply from Sloty
Hi Mik e,
We are sorry to hear that you are experiencing issues with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot, we kindly advise for you to contact us directly in order to resolve your case accordingly.
Regards,
Sloty Team
After reading many of these reviews I…
After reading many of these reviews I was so nervous I wouldn’t get paid the £1600 I won, after them asking for verification I was even more convinced I wouldn’t get it, went it yesterday not a single problem, absolutely over the moon fantastic casino and great games thank you 😁😁😁
13 October 2022
Unprompted review
Reply from Sloty
Hi Mrs Trelfa,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Genesis Casino Team
Withdrew 2 weeks ago
Withdrew 2 weeks ago. No confirmation email yet to say withdrawal was requested. Just get the same response every time that its 7-21 days and as its not passed 21 days i need to be patient absolute scam!!!!
17 October 2022
Unprompted review
Reply from Sloty
Hi Te,
We are sorry to hear that you are experiencing issues with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot, we kindly advise for you to contact us directly in order to resolve your case accordingly.
Regards,
Sloty Team
SCAM..
SCAM... 2 months already i am waiting for a withdrawal i doubt i will ever get it, the biggest scammers around avoid this casino and all Genesis group casinos.
14 September 2022
Unprompted review
Reply from Sloty
Hi Mustafa,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your complaint is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
Kind Regards,
Sloty Team
**Update 26/10**
We apologize for the delay in getting back to your query.
Understanding your frustration, please let us point out that the investigation of some complaints can take longer than others until an outcome is reached.
We are pleased to inform you that your withdrawal has been paid out today 26/10. Kindly allow 3 to 5 working days for the funds to reach your account, depending on the processing time of your bank.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regards,
Sloty team
Great experience
Great experience. Easy menu and simple. Im reviewer for askgamblers.com and I will say good words on you. Can i be VIP to evaluate your loyalty program?
11 October 2022
Unprompted review
Reply from Sloty
Hi Alexandre,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Genesis Casino Team
Pople don't waste your money I have …
Pople don't waste your money I have chat someny times all answer back 7_21days time frame no another answer if you ask for truth they will close the chat bicose they don't like you to ask only what they want so disgusting on believe boll
12 October 2022
Unprompted review
Reply from Sloty
Hi Osman,
We are sorry to hear that you are experiencing issues with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot, we kindly advise for you to contact us directly in order to resolve your case accordingly.
Regards,
Genesis Casino Team
Waiting on 3 withdrawals! Scam!
Waiting on 3 withdrawals!! Been told it’s handed over to the relevant department… can’t get hold of anyone!! Absolute scam!
3 October 2022
Unprompted review
Reply from Sloty
Hi Aimee,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your complaint is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
Kind Regards,
Sloty Casino Team
** Update 10/10 **
We are pleased to inform you that your withdrawals have been released on the 7/10 and the funds should reach your account within 3 to 5 working days, depending on the processing time of your bank.
Should you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Sloty Team
It's a con site
It's a con site. Go to your card provider get money back. No casino that's legit offers bitcoin. There not regulated nothing there can do. Everybody just get money back hit this scam site hard. Pass it around your social media.
9 September 2022
Unprompted review
Reply from Sloty
Hi Leanne,
We are sorry to hear that you are experiencing issues with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot, we kindly advise for you to contact us directly in order to resolve your case accordingly.
Regards,
Sloty Casino Team
Withdrawal
Very helpful and informative staff,paid into my bank the day after my withdrawal
24 September 2022
Unprompted review
Reply from Sloty
Hi Rebecca,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Sloty Team
Excellent customer service they were…
Excellent customer service they were really friendly and answered my questions quickly.
17 September 2022
Unprompted review
Reply from Sloty
Hi Steven,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Sloty Casino Team
STAY AWAY!!
STAY AWAY!!!
Waiting over 3 weeks for a withdrawal - Closed and blocked my account with any reason,
Now just told the same lie when I email - “Withdrawals under review and this has been escalated to the relevant team”
No point trying to make a complaint because their complaints email isn’t real, just bounces back.
Phone number never works probably never has.
Amazes me how they get away with this stuff
19 August 2022
Unprompted review
Reply from Sloty
Hi Billy Munro,
We are sorry to hear that you are experiencing issues with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot, we kindly advise for you to contact us directly in order to resolve your case accordingly.
Regards,
Sloty Team
This is really bad
This is really bad, they have blocked my account for really no reason.... AVOID at any cost
11 September 2022
Unprompted review
Reply from Sloty
Hi Evgeniya Kardasheva,
We have sent you an email on 17/07/2022 however we have not yet received a reply from you to discuss your account with us.
Kindly reply to that email at your earliest convenience.
Regards,
Sloty Casino Team.
No Withdrawal received
Been waiting over a month for withdrawal, have chased and no timescales provided for payment just that it is pending. Account verified and no issues my end. £300 is a lot of money in current climate. Have emailed and spoken to online chat but nothing progressed
12 August 2022
Unprompted review
Reply from Sloty
Hi StarfishLover,
Please be informed that no account with us was found with the details you have provided. Kindly double-check that you are contacting the correct casino.
Regards,
Sloty Team
Great selection of games
Great selection of games, chat staff always quick to help. Good amount of bonuses and offers. Get withdrawals in under 12 hours. What more do you want!? Happy days!
7 September 2022
Unprompted review
Reply from Sloty
Hi Natalie,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Sloty Team
This is the single worst experience I…
This is the single worst experience I ever had with a casino the fact my phone died durning me playing and a technical problem occurred withch is not my fault considering I’m not a game provider or a casino and not to get the 327 I won fair and square is the most ridiculous thing I ever herd so I will never play again at your casino and I would tell everyone the same thing cause I wouldn’t want anyone to steal from them the way u guys stole from me thanks
4 September 2022
Unprompted review
Reply from Sloty
Hi Darren crane,
Due to sensitive information that cannot be shared here, please be informed that we have sent you a detailed email in regards to your query.
Should you have any further questions please do not hesitate to contact us.
Regards,
Sloty Team
Signed up on Friday 26 and had won…
Signed up on Friday 26 and had won £4240 by Sunday, 6 withdrawals pending!! Absolutely crapping myself they wouldn’t pay out. Got an email saying congratulations on my wins an hour ago and my withdrawals would be released today. All in my Acc an hour later. Hope it continues like this. Only issue I have is with the automatic document verification that refuses to except my driving license/ bank statement as proof of address when I’ve been told by support that this will suffice. Still not verified which is a bit of a worry but over all a great experience.
29 August 2022
Unprompted review
Reply from Sloty
Hi Jay,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Sloty Casino Team
Waiting for withdrawal after 6 days had…
Waiting for withdrawal 29/7/22 username john26285 after 4 days had good wins on the site so gave it 2 stars but not getting answers about my pending withdrawal of £559.52 I am fully verified but they are not processing my withdrawal
Day 5 2/8/22 no withdrawal still
Update day 6 3/8/22 no withdrawal still and email from Renato from sloty support at 4am
Saying “I'm very sorry and I do understand that this might be frustrating.
Our payment department has been chased again in order to fix this for you very soon.”
They have been chaser for days and not processing withdrawal I don’t understand.
5/8/22
Confirmed I have received payment after long delay
1 August 2022
Unprompted review
Reply from Sloty
Hi John Otoole,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Sloty Casino Team
Update - 04/08/2022
Hi John Otoole,
Kindly note that your Withdrawal has been processed earlier today. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries, do not hesitate to contact us, we are more than happy to help.
Regards,
Sloty Casino Team
Worst site ever
Absolutely disgusting behaviour from this site. I deposited several times and then won over a 1000 euros . However when I have tried to withdraw... I get the following excuses
They need my documents verifying - documents now verified
It takes 5 to 27 day for a withdrawal - still nothing 40 days later
Appologise, but there is a back log - still nothing
The next is response was that my game playing was under review... They have to look at every transaction in detail... What??? Was I not supposed to win? Did their fix not work?? Never heard anything so stupid in all my years of online playing.
Absolute scammers. Stay away
Now saying they can't locate my account.. Its my email starts with Sandra.Brewer
23 July 2022
Reply from Sloty
Hi Sandra Brewer,
Kindly note that unfortuananlty we could not locate your Sloty Casino account. We kindly advise you to Confirm if your review was indeed meant for Sloty Casino and not a different Casino with a similar name.
If your review was indeed meant for Sloty Casino we kindly advise you to contact us directly to help resolve your case accordingly.
Regards,
Sloty Casino Team
Absolutely disgusting site
Absolutely disgusting site
Deposited £75 with a £75 bonus playing on 60p stake on moon princess 100
I rolled over £201 in total bets won a total of £31.60 in that gameplay. And they claim to have a 95% rtp that's just a lie
19 July 2022
Unprompted review
Reply from Sloty
Hi Oliver,
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behaviour of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.
Regards,
Sloty Casino Team
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