Not enough bonuses and awards for vip players. Bonuses that are awarded with deposits and also counted against vip players not allowing for an additional bonus to be awarded. VIP host Rochie, Elle, Ka... See more
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Customer service is absolutely fantastic. Everybody I've ever dealt with has done a great job. There are some that are better than others. Payouts are good, little slow. Very good at giving bonuses
Company replied
*quick update, they eventually canceled my initial deposit, though it took a little "convincing" to make it happen. I still feel they are deceptive and scammers, but just being honest. I got in a... See more
They lie complete waste of money they don't honor payouts and I had won a bonus at .50 cents spin and hit for 250x it didn't pay I talk to customer support they said you never won that what they didn'... See more
Company replied
Company details
Written by the company
Welcome to SlotsandCasino your home for the best casino action experience in the industry.
Contact info
United States
- support@slotsandcasino.ag
- slotsandcasino.ag
You should know
2.4
Poor
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 2 weeks
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READ THEIR POLICIES!!
READ THEIR POLICIES!!
If you are inactive for more than 30 days they will clean out your account!
$449 of earnings that they kept because I didn't play for a month. Nothing more than a sorry its policy from customer support.
3 December 2025
Unprompted review
Reply from SlotsandCasino
Hello Lance,
Thank you for bringing this to our attention. I understand how disappointing it is to return to your account and find your balance affected, especially when it involves earnings you were expecting to use.
Our team can take a closer look at your account status and review the inactivity policy as it applies to your case. Please contact our support team so we can verify the details and explore what options may be available.
Best regards,
Casino Experience Team
They are the same company as LUXE…
They are the same company as LUXE FRUGAL, THE CASINO APP IS IDENTICAL TO THE APP FOR "MAKE UP" ETC, MATCHSTICK MEN type Con job going on. The merchant is in your bank statement, check it out. Fight this scum. Dubai based company.
24 November 2025
Unprompted review
Reply from SlotsandCasino
Hello Geeoiuz,
Thank you for sharing your concerns with us. Deposit descriptors can vary, and in some cases, different merchant names may appear depending on the payment provider used. You can always review your account history to see the exact descriptor linked to each of your card deposits for full transparency.
If you’d like us to look into a specific transaction or provide additional clarity, please reach out to our support team, we’re here to help.
Best regards,
Casino Experience Team.
Don’t fall for the scam like I did
My fault end of the day. But I slowly got robbed for $200. I was winning on the craps table game and then all of a sudden it stopped working. Forcing me to try my luck on their rigged slots.
18 November 2025
Unprompted review
Reply from SlotsandCasino
Hello Brian,
Thank you for sharing your experience with us. It sounds like the game may have encountered an issue, and we understand how frustrating that can be, especially when you were enjoying a good run.
Please reach out to our support team so we can review the gameplay in detail and make sure everything is running correctly. We’re here to help and want to ensure you have a smooth experience moving forward.
Best regards,
Casino Experience Team
Seen site slots and casino advertising…
Seen site slots and casino advertising as a affiliate of a local casino. Its obvious it's a cover for steeling people's Debit card numbers. Crypto wallet info as well. They only pay people some to very little so that they can keep the scam going. Using any excuse in the world not to pay them. Personally, I think they need reported to various lottery commissions as well as the FBI. Sooner or later their crimes will catch up and they'll be put in a prison
16 November 2025
Unprompted review
Reply from SlotsandCasino
Hello Zachary,
Thank you for sharing your thoughts. We want to reassure you that the security of card and crypto transactions is a top priority, and all payments are processed through trusted providers. We also ensure that all rewards and withdrawals follow the terms listed on our website for full transparency.
If you have any specific concerns about your account, our support team is ready to review them and assist.
Best regards,
Casino Experience Team
To withdrawal you have to pay them 50$
To withdrawal you have to pay them 50$. Has anyone ever had this site use your personal info to get into your bank accounts? After giving all my info to get a withdrawal I'm concerned ?
15 November 2025
Unprompted review
Reply from SlotsandCasino
Hello Jenny,
Thank you for sharing your concerns with us. Withdrawal fees apply only to specific methods, and we always recommend using Bitcoin as it has no fees on our end and is our quickest option.
Regarding your personal information, we want to reassure you that all documents and details provided during verification are stored securely and used solely to protect your account and process withdrawals. If you have any questions about your verification or the status of your withdrawal, our support team is available 24/7 to assist and provide clarity.
Best regards,
Casino Experience Team
I give it one star because the games…
I give it one star because the games are fun. But charging someone fifty three dollars for a withdrawal is ridiculous compared to other casinos online that are free for redemptions. The only free withdrawal is if you use bitcoin.
12 November 2025
Unprompted review
Reply from SlotsandCasino
Hello D Anthony,
Thank you for sharing your feedback with us. We understand that withdrawal fees can feel frustrating, these apply only to certain methods, while Bitcoin remains our fastest and fee-free option. We appreciate you highlighting this, and we’re always working to improve the overall experience for our players.
Best regards,
Casino Experience Team
Withdrawing ur winnings takes way to long and is rediculious
I love playing the games I play them a lot because I love there games the problem is when it is time to withdrawal the winnings there is always some kind of problem and if I end up getting to cash out my winnings it takes forever to get my money more then a week most times then I gotta verify my identity when I have already done this and with drew from them or they will have some reason why I didn't get approved then gotta go threw the whole process again so I'm lucky if I get my money in 2 or 3 weeks they say it's faster if u withdrawal using bitcoin well guess what it ant no faster then the rest I get so tired of dealing with these people when it comes time for them to give me my money this is the only place I have such a hard time getting my money from !!!!!
14 November 2025
Unprompted review
Reply from SlotsandCasino
Hello Christy,
Thank you for taking the time to share your experience with us. We understand how frustrating delays or repeated verification requests can feel, especially when you’ve already completed the process before. Verification is only required once per account, so if you’re being asked again, we’d really like to review what happened and help streamline this for you.
Our team is here to assist with any withdrawal concerns and to ensure everything is resolved as quickly as possible. Please reach out to us via live chat or email so we can look into your account and help you receive your winnings without further delays.
Best regards,
Casino Experience Team
I'm currently $200 worth of spins into…
I'm currently $200 worth of spins into one of their "hot" slots and haven't hit a bonus yet. Only have $35 left on it and will update. This is only the 2nd time I've played after depositing and I lost it all with only 1 bonus the other time. Shame on Me for giving it a 2nd chance.
Update: soon after posting this i changed games and was awarded with 3 bonuses within a few spins taking my balance up to close to $600. I went to withdraw it and was told that I can only withdraw $250, the remaining balance would forfeited, that they were going to charge a $53 fee for the transaction, and that the $53 would come out of the $250 and not the remaining $338 that would be forfeited.
While still having the chat with the live agent, my balance was reduced to $250 without me doing any kind of transaction at all. I tried to get answers today and was told that I clicked on another promotion and by doing so ended the other promotion so they automatically ended it in me and took $338 of my balance from the winning I earned. I screen recorded the whole conversation that shows the balance all the sudden being reduced. The only answer i recieved was to either read all the fine print or to not play with any bonuses or promotions. This is fraud and robbery at its ugliest.
Reply: crypto is easier to make disappear than actual money transactions. So a person either has to make it easier for you to not be accountable or they have to pay ridiculous fees to get a portion of their winnings? This furthers my claim of fraud and robbery. Do you want my ss#, DOB, city i was born in, and mother's maiden name as well?
23 October 2025
Unprompted review
Reply from SlotsandCasino
Hello C,
We completely understand how concerning it can feel to see changes in your balance, especially after a great gaming session. Please rest assured that balance adjustments only occur when a new bonus is activated or a withdrawal is requested. Our team is always here to help review your account and explain exactly what happened step by step, so you can feel confident about your gameplay and transactions.
We also understand that bonus terms can sometimes seem complex, especially when switching between promotions. If you ever have any doubts, our support team is available 24/7 to walk you through how each bonus works and how to make the most of it.
For future withdrawals, we highly recommend using Bitcoin, it’s our fastest method, with no fees on our end and a processing time of just a few days.
We truly value your trust and hope to help clarify any confusion so you can continue enjoying your time with us worry-free.
Best regards,
Casino Experience Team
Unfair gaming experience
This casino is playing a dirty game. I’ve never had to wager such an outrageous amount AND still given a cap on how much I can withdraw. Also, payouts take entirely way too long. I can understand the first payout taking awhile because of verification purposes, but after that, it should never take 2-3 days to withdraw. This casino has a lot of potential bc the games are so fun, but it’s no point in using bonuses with an outrageous wagering requirement then a cap on cashing out. That doesn’t even make sense. It took me hours to wager a bonus where I deposited $50. After the wagering requirement was met, I came on top with $2,400. The max I could cash out was $250. That is so unfair. This casino gets on my nerves. It’s not worth it at all.
25 October 2025
Unprompted review
Reply from SlotsandCasino
Hello Aliyah,
We understand how frustrating it can feel to meet wagering requirements only to find there’s also a maximum withdrawal limit, especially after putting in so much time and effort. The terms attached to each bonus, including the wagering requirement and withdrawal cap, are industry standards designed to balance fair play with bonus eligibility. That said, we completely understand how these rules can seem confusing or discouraging at first.
Our team would be happy to go over your account details and help you find promotions that best fit your playstyle, some bonuses have no maximum cashout limits or lower wagering requirements. You’re also always welcome to play without a bonus if you prefer full flexibility on withdrawals.
As for processing times, we’re continuously improving our withdrawal system to make transactions as fast and seamless as possible. Bitcoin remains our quickest method, often taking just a few days to reach your account.
We appreciate your feedback and hope to help you find the best way to enjoy your gaming experience with us.
Best regards,
Casino Experience Team
Start off with a scam. Great idea
So you have new online casino and you start off with a great deal that almost no one can win from. A 300% bonus that has a 30x play criteria before you can cash out. That's tipping the scales ridiculously. Didn't deposit a dime. Don't like it when businesses try hustling me. Disappointing wanted to play. Not guarantee a loss
18 October 2025
Unprompted review
Reply from SlotsandCasino
Hello James,
We understand how discouraging bonus terms can seem at first. Our promotions are designed to enhance the gaming experience, though each comes with wagering requirements to keep play fair for everyone.
If you prefer lower wagering or no-bonus play, our support team can help you choose the option that best fits your style. We appreciate your feedback and hope you’ll give us another try.
Best regards,
Casino Experience Team
Seems like if you win big it takes…
Seems like if you win big it takes forever to get your money back. They paid me for some small winnings but now that I have won some big money- it's taking forever. They are blaming it on 3rd party bullshit. Bitcoin works but with wire transfers they slow walk you winnings. Don't use this platform
16 October 2025
Unprompted review
Reply from SlotsandCasino
Hello Cynthia,
We understand how frustrating payout delays can feel, especially after a big win. Some withdrawal methods, such as wire transfers, may take longer due to third-party processing times. However, Bitcoin remains our fastest option, completing within just a few days.
Our support team is available 24/7 to review your specific case and ensure everything is on track. We truly appreciate your patience and hope to have you enjoying your winnings soon.
Best regards,
Casino Experience Team
This website is a scam
This website is a scam. They advertise on facebook as coushatta casino. Online gambling isn't legal in Louisiana and they are not affiliated with them in any way.
13 October 2025
Unprompted review
throttled after winning
i started playing there and their playthru amounts were pretty large but i was able to pull it off and got up to 5k in winnings. they immediately limited me to 2500 withdrawal/week. since that initial request for withdrawal, i never won again. they also immediately make me a skilled player, which gets no bonuses. apparently i no longer get rewards either. i the amounts of each win is now less than i spend to play it now. i think im being throttled.
update: after writing as per their suggestion in the response, they did zero "digging". they gave me the same old "refer to the website" for rules, etc... they, of course, didnt mentioning the throttling. after playing the same games on other sites, it is for sure different on the slotsandcasino site. it seems like they make the game easily winnable until you withdraw some winnings or spend your bonus. (as soon as you withdraw any amount after reaching the playthrough amount), you are labled as a "skilled player" and you can no longer use any bonus or rewards. once this happens the same games are nearly impossible to win. BIG difference in the gameplay from then on. not very trustworthy at all.
2 October 2025
Unprompted review
Reply from SlotsandCasino
Hello Jeri,
I’m really sorry to hear you were flagged as a “skilled player”, especially when you were just getting started. That label is meant to reflect unusual patterns, but in your case, it sounds like it was applied unfairly.
We’d like to revisit your case and get this looked at properly. Please email us at support@slotsandcasino.ag and we’ll dig into it directly.
Best regards,
Casino Experience Team
These people are a scam
These people are a scam. They entice you to deposit money and play but when you try and check out they will only let you take out your winnings not what you put in initially. I put in $150 wanted to cash out my remaining balance of $99 and they told me I did not spend my last deposit of $100 forcing you to play all or get nothing. This is just wrong. I would give a negative review if I could. I also will be contacting the FTC. Along with anyone else I can. I just want my $99 that I put in back!
9 October 2025
Unprompted review
Reply from SlotsandCasino
Hello Glen,
We understand how disappointing this experience must have been. Our withdrawal policy requires that deposits be wagered before they can be withdrawn, a standard practice across online casinos to prevent payment misuse. That said, our team would be happy to review your account and clarify exactly what happened so we can assist you further.
Please contact our support team via live chat or email so we can look into this together and help you recover your remaining balance where possible.
Best regards,
Casino Experience Team
Avoid at all costs !!!Scam Alert!!
Avoid at all costs !!!Scam Alert!!! I've tried withdrawing my 100 balance for 3 weeks! ID verify process to get your money is unachievable!!!! Go anywhere else but here! I've played em all n this is the ABSOLUTE WORST!!!
****BabaCasino paid me out in less than 24 hrs
*****Skills and slots ALWAYS paid out no problem
4 October 2025
Unprompted review
Reply from SlotsandCasino
Hello Bruce,
We’re truly sorry to hear about the trouble you’ve faced with the verification process. We understand how frustrating delays can be, especially when you’re just trying to access your winnings. Verification is a one-time requirement to safeguard your account, and our team is here to make the process as smooth as possible.
Please reach out to our support team via live chat or email so we can review your documents and help finalize your withdrawal as quickly as possible.
Best regards,
Casino Experience Team
Awesome game
8 March 2025
Unprompted review
Reply from SlotsandCasino
Hello Robert,
We love hearing this kind of feedback, thank you for the review!
We’re grateful to have players like you in our community, and we hope you continue to enjoy the experience with us.
Kind regards,
Casino Experience Team
You never really win anything here ive…
You never really win anything here ive put around 400 in and ive never won anything. Remember online casinos cant be regulated that's why nevada won't make them legal
8 October 2025
Unprompted review
Reply from SlotsandCasino
Hello Jayd,
We understand how discouraging losing streaks can be. Our games operate using certified Random Number Generators to ensure fairness, but luck can vary from session to session. If you’d like, we can review your recent game sessions or recommend games that may better suit your playstyle.
We value your feedback and hope to see you enjoying more rewarding rounds with us soon.
Best regards,
Casino Experience Team
THOR HAMMERED STRIKE BET 1.00 AND GET ONLY 8CENTS IN RETURN. NOW DOES THAT TELL YOU ITS RIGGED OR THEY HACK INTO THE SOFTWARE
Am in the same boat as everyone else this whole casino is a major ripped off and scam. I loss 3,000 dollars hoping I could at least win back half of it back. There THOR HAMMERED STRIKE AND SHAKE YOUR MONEYMAKER is rigged. I finally won 1,200.00 in another game and they said am only entitled to 10x the deposit and they credited me only 250 dollar of course they were taking forever for my withdrawal and I reversed it back to them as a deposit and I lost that to them in less than 30 min. Again with THE THOR SLOTS WHO EVER HEARD OF BET 1.00 AND WIN ONLY 8cents back in return. It's reprogrammed and rigged so that it looks like your hitting it big and before you know it's you only have 1.50 left after you bet 50.00 crypto currency.
29 September 2025
Unprompted review
Reply from SlotsandCasino
Hello Janet,
We understand how disappointing this experience feels, and we know it can be frustrating when the outcome of gameplay doesn’t meet expectations. All our games operate on certified RNGs, meaning results are random and cannot be manipulated, but we’re always here to review any specific session if you’d like clarity on what occurred.
Regarding the bonus, each offer includes terms such as wagering requirements and maximum cashout limits, which can affect the final withdrawal amount. These terms are visible before and after accepting a bonus, but our team is always happy to walk you through them to help avoid surprises in the future.
If you’d like us to take a deeper look into your gameplay or account activity, please reach out to our support team, we’re here to assist and provide as much transparency as possible.
Best regards,
Casino Experience Team
Hands down the worst casino out there
Hands down the worst casino out there. They will give you a few decent spins and then nothing. Payments are absolutely BS and they never give you a direct answer to your questions. Don’t waist your time or money. The fact that I can call how much a bonus is going to pay should give you a hint on how shady this casino is. If I could rate it a negative, I would. Stay far away unless you want to loose your money.
7 October 2025
Unprompted review
Reply from SlotsandCasino
Hello Taylor,
We understand how frustrating it can feel when your gameplay doesn’t turn out as expected, especially during bonus rounds. All of our games run on certified RNGs, so results are random and cannot be predicted or influenced, but we’re more than happy to review any specific session for full clarity.
As for your questions about payments, our support team is always available to provide clear answers and assist with anything you need. If you haven’t already, please reach out to us via email at support@slotsandcasino.ag so we can look into your concerns directly.
Best regards,
Casino Experience Team
I am in the same boat like everyone…
I am in the same boat like everyone else. I deposited in August - September. I won. I have yet get my winnings. Every time they come with some thing new. I have submitted bank statements, I have submitted my drivers license. I have submitted a selfie holding my license. The first deposit I made I used card. That card was hacked. I told Slots and Casinos and explained this to them. They keep sending me back rejects, are insisting for a copy of front and back of the card I do not have any longer. Since I have made other deposits with a virtual card. Clearly states its my card. But they are insisting I submit a copy of the card that is no longer in existence. I have submitted so much personal things. I would think that a picture of my licenses that matches my address with bank account information, a selfie holding my license, my bank statements exposed with all my transactions would have been more than enough. Instead they accused me of "editing" my bank statement. Are you f'ing kidding me? The lady who wrote a good review. I don't believe she is human, she must be an AI or something. I am going to keep trying to get my winnings submitting everything they ask for, lets see how long I can keep doing this without losing my mind. If I get my winnings. I will eat my words and write a great review. But I am not holding my breath.
3 September 2025
Unprompted review
Reply from SlotsandCasino
Hello Ana,
Thank you for taking the time to share such a detailed overview of your experience. I understand how frustrating this situation feels, especially after providing multiple documents and doing everything asked of you.
To assist you properly, we’d like to take a deeper look at your case and ensure everything is reviewed accurately. Please reach out to our support team directly with your username or ticket number so we can investigate the verification steps and clarify what is still needed for your withdrawal to move forward.
We appreciate your patience, and we're here to help you get this resolved.
Best regards,
Casino Experience Team.
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