Sleepeezee BedsReviews 

1,475
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers had a great experience with this company. Customers frequently praise the comfort and support of the mattresses, noting significant improvements in sleep quality and a reduction in back pain. Many people appreciate the quality of the products, including dog beds, which are described as durable and comfortable. The ordering process is often highlighted as easy and straightforward, with convenient delivery date selection and timely updates. Delivery services are consistently commended for being prompt, efficient, and respectful, with staff often assisting with old mattress removal and new bed assembly. However, some people were dissatisfied with the mattress hardness, finding it too firm and requiring additional toppers, while a few reviewers experienced issues with mattresses dipping or sagging after a short period. A few other people also felt that the Travelodge mattresses purchased were not as comfortable or of the same quality as those experienced in hotels. There were also occasional complaints regarding delivery companies, including missed deliveries and damaged items.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding the mattresses very comfortable,... See more

Quality

Reviewers mention positive feedback about quality, with many describing mattresses as very comfortable,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and efficient... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless... See more

Staff

Users describe positive interactions with staff, particularly praising delivery drivers for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

King sized mattress suits me well and my partner who has back problems sleeps much better. Our only criticism is sizing … it’s slightly longer and slightly less wide than our king sized bed. Its depth... See more

Company replied

Rated 4 out of 5 stars

The mattress arrived half an hour earlier than the start of the time window, so we weren't quite ready. The two delivery guys were very helpful and pleasant and waited for us to clear the bedding and... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the dog bed from Sleepeezee! We bought the mattress version specifically for use in the car, and it’s been absolutely perfect. It fits the boot well, stays in place, and gives our... See more

Company replied

Rated 5 out of 5 stars

Superior Mattress! Absolutely the BEST mattress we have ever had. Beautifully made. Extremely comfortable,supportive, firm mattress. Purchased from Dreams. We don’t feel each other moving around on... See more

Company replied


Company details

  1. Bedroom Furniture Store

About Sleepeezee Beds

Written by the company

  • Held a Royal Warrant from HRH The Prince of Wales since 1985 and supplies the Royal Residences
  • More than 100 years’ experience in handcrafting the perfect night's sleep
  • Every Sleepeezee product is handmade at our factory in Rochester, Kent, where more than 300 expert craftspeople build bespoke beds to our premium standards
  • Supporter of the QEST, MacMillan charities, British Heart Foundation and Ellenor Hospice
  • We have donated more than £100,000 to Macmillan Cancer support
  • You can find a Sleepeezee bed and mattress in one of our independent bed and furniture retail outlets, or in one of our national retailers

  • Contact info

    4.1

    Great

    TrustScore 4 out of 5

    1K reviews

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    4.1

    All reviews

    (1,475)

    133 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Very happy with the purchase and…

    Very happy with the purchase and delivery of my mattress. I was able to choose a date for delivery and nearer the time, I was given a time slot for the actual delivery
    .

    6 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you are very satisfied with your mattress purchase and its delivery. We appreciate you taking the time to share your positive experience with us.

    Rated 3 out of 5 stars

    Travelodge mattress not the same

    The travelodge dreamer mattress we got from Sleepeezee does not feel like the one in actual travelodge hotel rooms. Not sure if its because of their divan bases or whatever but I am definitely underwhelmed by the mattress and I had ordered it with full enthusiasm.

    Sleepeeze could do better in terms of informing customers of how to care for mattresses but their sales team wasn't of much help. My old mattress which was a third of the price of this mattress is still more comfortable after going strong for 5 years.

    9 July 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    Thank you for your review, we're sorry to hear it is not meeting your expectations. As your mattress is brand new, there can sometimes be a slight variation in feel versus what was in the hotel, due the fact the hotel mattress has been slept on and could be up to 5 years old. We can reassure you however that the mattress you purchased is the same quality and specification as the ones provided to Travelodge hotels. If the mattress has been put on a slatted base this can also affect the feel - if you'd like any further help please feel free to reach out to media@sleepeezee.com

    Rated 5 out of 5 stars

    Good communication including from the…

    Good communication including from the delivery people, we made this order because we have had one before and know how good they are and what good value.

    5 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you had a positive experience with our communication and delivery. We appreciate your continued support and are glad you find our product a good value.

    Rated 5 out of 5 stars

    A great night's sleep

    I bought my mattress following an excellent night's sleep at Travelodge and I'm so pleased with it. It arrived on time by two friendly couriers who unpackaged it and put it on my bed frame. I also got it in the sale, so win win. Thank youn

    5 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you're so pleased with your purchase! It's great to know that the delivery was smooth and the couriers were friendly and helpful. Thank you for sharing your positive experience with us.

    Rated 5 out of 5 stars

    Really comfortable mattress giving a…

    Really comfortable mattress giving a good night's sleep.Wish I had changed sooner it was after spending a night away that I realised that I needed a new mattress.

    4 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that our mattress provides such comfort and improves your sleep! It's great you realised the need for a change and are now resting well. Thanks for sharing!

    Rated 5 out of 5 stars

    Great value for money

    Great value for money, with on time delivery to suit.

    4 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find our service a great value and appreciate our timely delivery. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Delivered on time,old mattress taken…

    Delivered on time,old mattress taken away.
    The product is good quality and provides me with a great nights sleep

    4 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you are sleeping well and that our delivery service met your expectations, including the old mattress removal. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Excellent service and excellent…

    Excellent service and excellent mattress
    Only issue was delivery was specified for second floor but mattress was left on ground floor.

    26 June 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you received excellent service and a great mattress, thank you for your review!

    Rated 1 out of 5 stars

    Whilst the product is good the postal…

    Whilst the product is good the postal carrier has been poor on both of our orders.
    We would probably go to other firms in the future because of this.
    We ordered Jazz mattresses.

    21 July 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We appreciate your feedback and are sorry to hear about the delivery issues you experienced, would you be able to confirm what products you had ordered? If you're able to reach out to us at media@sleepeezee.co.uk so we can look into this for you.
    Thanks

    Rated 5 out of 5 stars

    Great product

    Great product, looks really smart, loved by our dogs!

    15 June 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that our product is loved by your dogs and that you think it looks smart. Thank you for your positive feedback!

    Rated 1 out of 5 stars

    AWFUL

    AWFUL. purchased the travelodge dreamer within the last year and it’s now dipped causing terrible hip and back pain. Its visible when looking at the mattress and sleepeeze claim it’s “normal settlement”…it’s not normal to have to take painkillers prior to going to bed and now have to sleep on the sofa.
    About to go through the hassle of having someone come and inspect it, customer service was terrible and just kept speaking over me. I will never purchase a mattress from this company again.

    4 August 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're sorry to hear about your recent experience with your Sleepeezee mattress. Our usual process for dealing with potential manufacturing defects would be to have a third party inspect the product first. If you would like us to look into this matter further for you please reach out to us at media@sleepeezee.co.uk

    Rated 5 out of 5 stars

    Mattress is comfortable and delivery…

    Mattress is comfortable and delivery was excellent

    7 June 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find the mattress comfortable. We appreciate your positive feedback regarding our delivery service!

    Rated 5 out of 5 stars

    Recommend

    Good products and delivery was smooth - mattresses were taken to the room and installed onto the bed, waste was removed. Old mattress also taken away.

    8 June 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you found our products good and the delivery smooth. Thanks for your positive feedback!

    Rated 5 out of 5 stars

    I recently bought a Sleepeezzee…

    I recently bought a Sleepeezzee mattress through Dreams Watford. Mattress is excelkent.
    I had to contact Sleepeezzee re guarentee details.
    Their customer service rep called Janice was the most hepful rep ever. Couteous, kind , helpful, I would recommend Sleeleezzee to anyone.

    25 July 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find the mattress excellent and that our representative was so helpful. We appreciate you recommending us! Thanks for your positive feedback.

    Rated 4 out of 5 stars

    Dreamer Mattress Replaced under Guarantee

    I brought a Dreamer mattress a couple of years ago. Unfortunately similar to the other reviews I have had issues with it dipping in the middle. The mattress has dipped by 6.5cm in the middle compared to the edges. I sent photos to the customer service team, Anna and Aaron were very helpful and I was offered a replacement or refund. I am pleased for once that a company honored it's guarantee. So while it seems in some cases there have been manufacturing defects, my experience of the customer service has been a good one, which to me outweighs the issues I've had and is worth a positive review.

    23 July 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We appreciate you sharing your experience with us. We are glad that our team was helpful in resolving the issue with your mattress. It's great to know that you had a positive customer service experience. Thanks for your review!

    Rated 3 out of 5 stars

    Returns process

    I recently bought two single mattresses online. They didn’t feel comfortable.I was informed that I couldn’t return them as I had slept on them. I’ve slept on a different sleepeezee mattress and it was very comfortable.

    The return process should be clear on the website and at the time of delivery for online customers. All online mattress should have a trial period or a trial during delivery, so they can be returned immediately.

    4 July 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're sorry to hear that you didn't find the new mattresses you had purchased comfortable, we do only accept returns if the mattress has not been slept on or is faulty. If there is anything we can do to further help, please reach out to us at media@sleepeezee.co.uk.

    Rated 5 out of 5 stars

    Best mattresses

    Must have mattress! Incredible comfort. Great value for the price and very prompt delivery . I have 4 of sleep easy mattresses and very happy with them.

    26 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find our mattresses incredibly comfortable and great value. We appreciate you sharing your positive experience with our prompt delivery and your continued loyalty!

    Rated 1 out of 5 stars

    Sagging Mattress, Warranty refusal!

    We bought a Sleepeezee mattress 1 year ago, it was a high quality wool one, at first we were happy and have always cared for the product but after a year it has started to sag massively. We contacted Sleepeezee through the company we bought it from and they have refused to uphold the warranty as our slats on the hed are 4mm to wide. This may I add is only recommended in the T&C's. Extremely disappointing leaving us massively out of pocket. We will be purchasing a new mattress but never again from Sleepeezee.

    18 July 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're sorry to hear you are unhappy with your bed - indeed our mattresses cannot go onto slats that have gaps wider than 76mm, as otherwise the springs can drop through the gaps causing sagging. We do include this detail in the care guide info that goes out with all of our beds, but we can understand your disappointment. If there is anything more we can help with please reach out to media@sleepeezee.co.uk.

    Rated 5 out of 5 stars

    Easy to deal with and a quality product

    Easy to deal with and a quality product

    22 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that your experience was easy and that you found our product to be of high quality. Thank you for your feedback!

    Rated 1 out of 5 stars

    Not the same quality as mattresses in actual Travelodges

    The mattress has quickly become uncomfortable to sleep on because it has subsided in the places we sleep leaving a bump in the middle even though we have turned it round and over fortnightly. We have only had it since the start of June. My experience of the Travelodge Mattresses in the actual Travelodge is that it is not the same quality!

    15 July 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We appreciate your feedback and we're sorry to hear the mattress hasnt met expectations. If you would like to email us at media@sleepeezee.co.uk with your order details, our customer service team can look into this for you. Thanks

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