Slater and Gordon Lawyers (Australia) Reviews 

424
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and the compassionate support they provide, making the legal process smoother and less stressful. Many people highlight the excellent customer service, noting that the team keeps them informed, listens to their concerns, and goes above and beyond to achieve positive outcomes for their claims. However, some people mentioned that their cases felt rushed, impersonal, and poorly managed, leading to disappointment with the overall service. These reviewers felt that the focus was on efficiency targets rather than their individual circumstances, and some experienced a lack of communication or support, even leading to cases being terminated after years.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, dedication,... See more

Customer service

People report positive experiences with customer service, highlighting the dedication, responsiveness, and... See more

Claim

Consumers generally report positive experiences with the claim process, often highlighting the... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting professional, trustworthy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura sibrava has helped me through my workcover claim, navigating thought workcover is tough on its own. But Laura's has helped me concentrate more on my recovery as she's done all the claim process... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of having Pia Annan-Anderson who specialises in military compensation, as well as her wonderful team, especially Tenille, for making this process so much less of a headache. Fri... See more

Company replied

Rated 5 out of 5 stars

The whole process of my claim was smooth and easy. What I assumed would be a long drawn out, stressful time dealing with a minefield of unfamiliar legal situations turned out to be a very simple, un... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Slater and Gordon Lawyers for over 5 years and found then absolutely amazing to deal with. Nothing is a hassle. Specialising in Veteran's issues makes miltary compensation la... See more

Company replied


Company details

  1. Legal Services
  2. Law Firm
  3. Lawyer
  4. Personal Injury Attorney

Information provided by various external sources

Slater and Gordon Lawyers is a leading consumer law firm in Australia, employing over 800 people in 40 locations across Australia. With over 80 years of experience, our mission is to give people easier access to world class legal services. The firm provides specialist legal services to individuals in a range of practice areas including all areas of liability and compensation law, as well as other business and specialised litigation services. We believe that everyone should have access to quality legal services. Your case is our cause.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

424 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(424)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Life changing support for my family

Brian and Hilary have changed our lives! Constant difficulties navigating the DVA process, and the constant red tape, left me feeling like there was no light at the end of the tunnel. Brian and Hilary were able to get the outcome we desired, and in doing so, ensured my children will have ongoing support should my conditions worsen to a state that I can no longer work. Brian and Hilary always had my family in the forefront of their minds, and their knowledge of the entire DVA process ensured first class support, in an extremely efficient and stress free timeframe. We can’t thank you both enough, and we will never forget the impact your support had on our lives.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Jessica Lyons and Trina Richardson…

Jessica Lyons and Trina Richardson (Slater and Gordon Lawyers) did really a great job and help to pursue my TAC claims. Appreciate their patience in me and support. Thank you so much!

26 December 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Ronald
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Jessica, Trina, and The Slater and Gordon team

Rated 5 out of 5 stars

Military Compensation Success - Slater and Gordon

Military Compensation Success! Any veteran that has tried (in vain) to seek compensation from DVA/Defence will have been frustrated and worn down by the bureaucracy and tactics that are used to wear us down to the point of giving up. It worked on me and I was resigned to the fact that it was too hard. I was medically discharged from the RAN as MUNS (Medically Unfit for Navy Service) "for causes not within the sailors own control". In short - THEIR fault, however I was getting no support and the run around for decades and had given up.
I saw a news report where Slater and Gordon where assisting veterans as they specialised in veteran support on a no win no pay basis so I felt I had nothing to loose so I would give it one last push. From the first meeting I felt that finally someone was on my side, they were very willing to do the hard work for me and I learned that there were other options and avenues that I could take that I had not been made aware of, even by the RSL (not bagging the RSL, they are just not experts in this field).
S&G (Especially Pia Annan-Anderson, my specialist Military Compensation Lawyer and her assistant Ashleigh Cutler) were relentless and extremely skilled with how they managed my case, and how they managed me. I was worn down by the system and wasn't always as responsive as I should have been but Pia and Ashleigh kept contacting me and leaving messages to work with me until I would eventually respond.
Bottom line, I WON and received a suitable compensation payout. Even though it was a no win no fee contract, Pia wanted to ensure I was happy with the offer and checked with me a number of times before I signed, even though it risked me rejecting the offer which meant S&G wouldn't get paid. That was the true sign that they wanted the best for me.
Although a cash payout was very helpful, it also opened up future assistance benefits that I may be entitled to as my condition deteriorates. An unexpected, and considerable benefit was the peace it finally gave me, as I let go of the resentment I carried towards the 'system' and how I had lost my drive to push for compensation as it was finally resolved and I was happy with the outcome. The two words I have left don't do Pia or Ashleigh justice - THANK YOU.

20 October 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Nigel
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia, Ashleigh and The Slater and Gordon Team

Rated 5 out of 5 stars

A stressful experience made simpler

Our family dealt with Brian Briggs (Military Compensation Lawyer) at Slater and Gordon with legal matters spanning 5 years. This would have been a fairly stressful and difficult time for our family. Brian and his team simplified and took away the majority of that stress. They were always a pleasure to deal with and made the process easily understood and at all times they handled us with care, compassion and empathy.

4 December 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding representation for the Department of Veterans’ Affairs claims.

After attempting to navigate alone, the emotionally, physically and mentally gruelling process of aligning injuries with the Statements of Principles required by the Department of Veterans’ Affairs to achieve positive outcomes for my claims for Initial Liability to Permanent Impairment after a workplace accident with Defence, I gave up. In every way.
A friend directed me to Slater and Gordon who unbeknownst to me at the time, have a small and highly specialised team of Lawyers who deal specifically with IL and PI claims through the DVA.
Initial contact was made and a phone call received from Brian Briggs-Senior Legal Counsel, Military Compensation.
I cannot speak highly enough of Brian.
After over an hour of discussion Brian was more than happy to be late for a business meeting to really listen and understand my case which was complex and provide guidance and support.
I was assigned an incredibly knowledgeable, professional, patient and compassionate Military Compensation Lawyer-Pia Annan-Anderson and Legal Assistant-Ashleigh Cutler.
Both of these ladies displayed exceptional levels of patience and discretion and consistently went above and beyond with processing my claims and were absolutely instrumental in the exceptional outcome we achieved at resolution. Pia’s passion for Veterans, specifically, achieving outstanding results with regard to compensation claims and her desire for change across the whole process of initiating and receiving appropriate military compensation for service related injuries both physical and psychological was extremely evident throughout my experience.
Thank you to all at Slater and Gordon for being a part of my pit crew throughout this journey. Absolutely could not have done this without you. Bless.
Kris Biagi.

26 November 2022
Unprompted review
Rated 5 out of 5 stars

DVA advice and assistance.

For advice and assistance with DVA claims and compensation, I strongly suggest you contact Military Compensation Lawyer Brian Briggs at S&G. Not only is Brian extremely professional and supportive, his knowledge of DVA processes and the Acts that govern them, is without equal. He and his team (special thanks to the wonderful Hillary Briggs) honestly explained the process and problems that may arise. They then guided me through the DVA maze with skill and compassion. Brian's tenacity and wealth of experience is priceless. I highly recommend fellow Veterans to contact him. I could not be happier with the results he and his team achieved for me.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Madeline was excellent

Madeline was excellent. She was responsive and approachable. My parents are elderly and she was very patient and understanding. I would recommend her services to anyone. Slater and Gordon should be proud to have such a professional on their team

13 October 2022
Unprompted review
Rated 5 out of 5 stars

Medical Compensation Slater and Gordon

Slater and Gordon Lawyers have been by my side the whole way through my claims. They have continually offered support and guidance throughout the stressful process.
The team was always quick to respond to any questions asked and always provided comprehensive responses.
Without the help of Hilary and Brian I would have not had the results I have today, there continued commitment to my case has made my life considerably easier and less stressful not only on me but also my family's lives.
I cannot thank the team at Slater and Gordon enough.
Highly recommend if you are in the process or have left the Defence on medical ground take the time to reach out to Brian or Hilary. You will not be disappointed.

21 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent communication and assistance…

Excellent communication and assistance throughout the process so far, The team at the Werribee office (Andrea, Alyssa and Tulin specifically) that has been assigned to my case have been helpful, caring and understanding and have assisted greatly in navigating the legality’s and explaining things in an otherwise very stressful and difficult time in my life. Would highly recommend.

11 September 2022
Unprompted review
Rated 5 out of 5 stars

Slater and Gordon Military claims

The team at Slater and Gordon have been nothing but supportive, informative, and professional. Pia and her team(Ashleigh) helped manage me through and navigate what would’ve been a very stressful and daunting task through the claim process.
They were amazing, at no stage did I feel judged or embarrassed about what was discussed through my claim. The experience Slater and Gordon have with Military claims and military situations, understanding military culture past and present are second to none.
They will ensure you get what you deserve and manage expectations throughout the whole process.
Do yourself a favour, if you aren’t sure if you have a claim or need to ask any questions, call them, they will help you through.

8 September 2022
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Matt,
It was our pleasure to have been able to assist you through this difficult period. Thank you for trusting us to help you with your matter. The team and I wish you all the best for the future.
Kind regards,
Pia, Ashleigh and the Slater and Gordon team

Rated 5 out of 5 stars

5 star service with a 5 star result

My husband and I were involved in a pedestrian vs car accident a few years ago. We engaged the services of Slater and Gordon on a 'no-win, no-fee' basis for our claim against the TAC. Throughout the whole process, we were treated with courtesy & respect and always with an empathetic ear on those occasions we had to provide details about the accident (most important as re-living the event was a very traumatic experience).
In this regard, a big shout-out goes to our lawyer, Yagmur ("Yaz") Sabedin.
All-in-all, the teams customer service, attentiveness & professionalism was 5 star! And on top of that, our claim was successful!
Slater and Gordon come highly recommended.

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Jo was very friendly

Jo was very friendly, professional and understanding. I wouldn’t hesitate to contact her again.

25 August 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Karen,
It was my pleasure to assist you and thank you for the kind words. I wish you all the best for the future.
Jo and the Slater and Gordon team

Rated 5 out of 5 stars

Outstanding work from Brian Briggs and Hilary Briggs!

I first approached Slater and Gordon in 2010 upon leaving the RAAF and was lucky enough to have Brian Briggs (military compensation lawyer) work on my DVA claims. Brian has stuck by my side for over 12 years, working extremely hard to get my claims settled and completed. There were times when I wasn't able to be in contact due to my health and his patience and understanding is extremely commendable. There was a LOT of work that went into the claims and Brian truly is a specialist when it comes to understanding DVA and military members. I also was very impressed with the others working for Brian and working my case, Hilary Briggs was a brilliant point of contact, who again was very patient and understanding with me and worked hard with Brian to achieve a great result in difficult circumstances.
If you need a lawyer (heck if you don't know if you need one but have claims to put through DVA), I highly recommend Slater & Gordon and specifically Brian Briggs and Hilary Briggs. I am sure if I didn't have them on board from day one, I would never have reached this result or had such support.
Thank you!

5 August 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Vanessa,
It was our pleasure to have been able to assist you through this difficult period and I’m so pleased to hear that the team and I have helped to lessen your stress. Thank you for the kind words. As you know we are always here should you need us.
Kind regards,
Brian, Hilary and the Slater and Gordon team

Rated 5 out of 5 stars

My experience with Slater and Gordon

My experience with Slater and Gordon, and particularly my lawyer Teni Saris, in the Epping office made a daunting and unknown process as stress free as possible. Sound guidance and updates allowed me to make informed decisions thru my Personal Injury Claim towards a positive outcome. Many thanks. SB

28 July 2022
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

It was my pleasure to have been able to assist you through this difficult period and I’m so pleased to hear that the team and I have helped to lessen your stress. Thank you for the kind words.
All the best,
Teni and the Slater and Gordon team

Rated 5 out of 5 stars

Military Compensation

I was facing an impending medical discharge in the ADF and felt completely overwhelmed by the fear of the unknown that was dealing with DVA Claims and transitioning back in to the civilian world. The tedious and convoluted claims process, as well as the extremely poor wait times and service from DVA was a major stressor in an otherwise already difficult time. Deciding to use Slater and Gordon was one of the best decision's I have ever made. I am certainly glad I didn't risk using DVA Advocates or attempt trying to claim myself. I was appointed with Pia Annan-Anderson who is a military compensation lawyer and also had Ashleigh Cutler who was also instrumental in a successful push to progress my DVA claims. Pia and Ash were amazing for me and eliminated any stress involved with the DVA Claim process, they conducted all dealings with DVA and acted as a conduit between myself and the government department. They were able to get a huge result on my claims that were far beyond expectation and for things I didn't even realise I could claim. I no longer had sleepless nights, or felt any stress knowing that they were there to help me. They set realistic expectations and were completely transparent about their processes, fees and about DVA. I would highly recommend anyone seeking Military Compensation contact Slater & Gordon. I am eternally grateful for their hard work and dedication. It will be sad that I will no longer require their help as they were a pleasure to deal with, however I will look back fondly knowing I had an incredible law team there to help me.

28 July 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Benjamin,
We are so appreciative of your kind words. It was our pleasure to have been able to assist you with your claims.
We wish you all the best for the future,
Pia, Ashleigh and the Slater and Gordon team

Rated 5 out of 5 stars

Extremely well guided through the DVA process

The Slater and Gordon team have tirelessly guided me through the process with DVA. They have kept me informed at every point and have been outstanding to work with.

26 July 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Matt,
We're so pleased to hear you found our staff and services so helpful. Thank you for your positive review and all the best for the future.
- The Slater and Gordon team

Rated 5 out of 5 stars

Fantastic service and terrific ar…

Fantastic service and terrific ar keeping me updated with the whole process

9 July 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Alan,
It was my pleasure to assist you and thank you so much for the kind words, I genuinely appreciate it.
Andrea

Rated 5 out of 5 stars

The team at Slater and Gordon were very…

The team at Slater and Gordon were very effecint at handling my claim.
They were very knowledgeable in DVA legal matters, I felt very informed all the way through this difficult process.
I wouldn't hesitate to recommend Pia and her team at the Brisbane office to any future DVA claiments.

21 June 2022
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Brittany,
I’m so glad to hear we were able to provide you with a positive experience during your claim. It has been my pleasure to look after your case. Thank you for your wonderful review.
Pia

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