Slack Reviews 361

Good but they should offer unlimited Free Trial. History got deleted in free account now dont know how to recover

Absolutely appalling and disrespectful customer service from Slack. Despite multiple follow-ups, they still haven’t bothered to respond—even though my messages were clearly opened days ago. There seems to be no other way to reach them, which makes the situation even worse.

At this point, I’m seriously considering alternatives—does anyone know of a better platform that actually values its users?

Slack makes team communication much easier and helps cut down on endless email chains. I like how channels keep conversations organised and how well it integrates with other tools we use daily. That said, notifications can get overwhelming at times, and it takes some discipline to keep channels from becoming cluttered.

Slack's alright, but it's a bit clunky. Finding specific files is a pain, and the search function isn't great. Overpriced for what it offers, too. Could do with some serious improvements.

Nice app for employment. Exclusively for employee where you can talk privately without hindrances.

I joined a Slack workspace and trusted the platform with my personal information, including my government-issued ID and contact details. Unfortunately, the workspace admin misused my data and shared it without my consent, which led to harassment and blackmail.

Despite multiple reports to Slack’s abuse team, the response was slow and insufficient. Slack did eventually suspend the workspace, but only after significant harm had already occurred.I expect slack to be more transparent and I have a right to know who my data was given to without my consent.

I expected better protection and faster action from a platform of Slack’s size and reputation. Users should be cautious about sharing sensitive information on Slack until they improve their verification and abuse response processes.

It has been good for at least 5 years but lately everytime i switch on my PC, it seems connected but nobody is online. But the App on my Android works and people are online. I have to uninstall and reinstall the App on my PC. It seems like every few days I have to keep doing it. What happened?? #slack

So bad! One day I just can't log in and manage my team in my own business!! As it doesn't support older versions of Safari. My Mac is as up to date as available but Slack just doesn't support it. Tried everything.

Can't even use the app on my Mac. Can't use in browser. What the hell. I have to run out and buy a new Mac just to manage my team and the months/ years of stuff we've set up in Slack.

I'm now forced to manage from my phone.

Such terrible service.

Wanted one month only bill and they charged my for 1 year. No visible way to cancel the billing, app chaotic. Never again

Used to be a fan.. AVOID LIKE THE PLAGUE

I used to be on the pro plan for a few years. My usage reduced so I switched to the free plan thinking my data is still accessible.
Received an email today essentially saying, upgrade or we'll delete your data.
No way to export all the data.

Literally holding my data hostage.. I won't be upgrading but i will be warning others to stay away..

functioning worse over time, website doesn't open the app/actual messaging properly for me anymore

And makes it hard (impossible?) to hide your email address. I never should have trusted them with my real email address! And of course, I can't even replace my Slack email address with another one!

It became a horrible cash-grab. I used to like slack but its latest techniques of trying to make you upgrade at all costs make it unusable. I have been invited to join an external channel and for that it asked me to upgrade and pay a subscription just to access a single channel that I rarely use.

Very good app, great service. I'd give 5 stars if some basic things get sorted like microphone is always muted when you call from cell phone, doesn't make sense.

The ABSOLUTE WORST! Difficult to use, difficult to understand, takes hours learning curve and RARELY works!

I was working on Slack for 7 years, and recently it started to glitch and deleted all my conversations! Not recommend

This has been the worst 7 weeks of trying to get access to an account. Dishonest sales reps who went MIA after they said they couldn't do what they promised. The app is super buggy and there is NO customer service. Salesforce seems to barely know they own Slack and it all goes to a email support team who goes back and forth and gets nothing done. I am looking for an alternative after 3 years of being with them because this is absolutely terrible.

Since Salesforce took over Slack it has gone downhill big time. There are now permanent ads all over the app that block functionality. Just absolute trash. Salesforce itself, as a side note, is the worst CRM ever made, so its no wonder they have ruined Slack.

I cannot believe how retarded is this. I am part of few organizations that are free. And one that is paid. I am part of the free ones for years. The paid one invited me as external connection. After some time i got removed from the group by slack because I need to purchase paid account. It was 50% off for the first months or $4.49 something per month. It wanted to charge me around $8.99 the first month. Several times i refreshed and same thing happened.

2 days later I purchased, but now it charged me $6,99, still not $4.49 lol
But I had to pay and then I joined the paid organization.

Now when I go back to the free ones to see 90+ days chat it says that I do not have paid account.

Dishonest sales reps. Rigid contracts. Absolute no support or training. Slack and sales force are not for small business. One of the biggest regrets I’ve had is signing up with their enterprise sales team. They are dishonest and unhelpful.