I agree with Michael! Your casino not only withheld my winnings when they used to pay they made up excuses about delays because of technical difficulties. Also I'm a level 7 VIP which actually mean... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Another update They keep asking for verification items that aren't on their own list ABSOLUTELY DREADFUL CASINO BE WAREHOUSE Update I am getting the run around they seem to be making... See more
Company replied
Absolutely the worst experience Won about $160 Due to the x40 in the terms I couldn’t understand how this was a thing. They took the money and my extra deposit. Asked for a withdrawal... See more
Company replied
absolute worse website to play on if you win big don't even bother trying to withdraw i made 6 request because i won just around 30k and only 1 out of 6 had been paid in over a week and support chat... See more
Company replied
Company details
Written by the company
Skycrown Capital Management is a Swiss-based open public fund. We offer our members the opportunity to participate in a private equity investment pool in real time, directly through our online platform.
Contact info
Curaçao
- skycrown.com
1.6
Bad
349 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
SCAM!
They ask for next to no information to take your money,
But to give it back to you they ask for photos of yourself, photos of your bank cards and statements, photos of your ID, use other casinos this one is a scam, they will sell your information off.
1 March 2024
Unprompted review
Reply from Skycrown Casino
Dear Alex M,
Thank you for taking the time to share your feedback with us. We take all customer concerns seriously, and we appreciate the opportunity to address your issues.
We are sorry to hear about your dissatisfaction and want to assure you that SkyCrown Casino is committed to maintaining a fair and secure gaming environment for all our players.
Regarding the verification process, it is standard practice in the online gaming industry to request specific documents to ensure the security of transactions and comply with regulatory requirements. We understand that providing personal information can be sensitive, and we appreciate your cooperation in this matter.
In the interest of transparency, our Privacy Policy is readily available on our website at the following link: [https://www.skycrown.com/privacy-policy]. We encourage all our players to review this policy to understand how we handle and protect their personal information.
If you have any concerns about the security of your data or the verification process, our customer support team is here to assist you. Please feel free to reach out to us at support@skycrown.com, and we will do our best to address any questions or issues you may have.
We value your feedback as it helps us improve our services. Thank you for choosing SkyCrown Casino, and we look forward to providing you with a positive gaming experience in the future.
Best Regards, SkyCrown Casino Team.
Don't waste your money.also 2 weeks and…
Don't waste your money.also 2 weeks and still haven't verified my documents.
Joke of a casino
29 February 2024
Unprompted review
Reply from Skycrown Casino
Dear John Vearing,
We regret to learn about your unsatisfactory experience at Skycrown Casino, and we sincerely apologize for any inconvenience you may have encountered.
We understand the importance of a swift verification process, and we are disappointed to hear that it has taken longer than expected in your case. We assure you that we take your concerns seriously, and we are actively working to address any delays in the verification process to enhance our efficiency.
Your feedback is crucial to us, and we would like to extend our apologies for any frustration this may have caused. We are committed to resolving this matter promptly and ensuring that your documents are verified without further delay.
To expedite the verification process and address any specific concerns you may have, we kindly ask you to contact our dedicated support team at support@skycrown.com. They are ready to assist you and provide the necessary guidance to ensure a smooth resolution.
Once again, we apologize for the inconvenience you've experienced. We value your feedback and are committed to making the necessary improvements to enhance your overall experience at Skycrown Casino.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we work towards a resolution.
Best Regards, SkyCrown Casino Team.
Real good casino took me about half…
Real good casino took me about half hour to get verified money was paid over night which was surprising support wer really helpful during verification process and I was verified half hour after I'd uploaded my documents. I've tried lots of Casio o this is fastest for payouts that I've found thanks skycrown u da bomb
27 February 2024
Unprompted review
Reply from Skycrown Casino
Dear Nicole,
We want to express our sincere gratitude for taking the time to share your positive experience at Skycrown Casino. We are thrilled to hear that you had a great time, and we truly appreciate your kind words.
It's fantastic to learn that our verification process was swift and efficient for you. We understand the importance of quick and hassle-free verification, and we're delighted to have met your expectations. Our team works diligently to ensure a seamless experience for our players, and we're pleased to know that our efforts are making a positive impact.
We're also glad to hear that the payout process exceeded your expectations. At Skycrown Casino, we strive to provide timely and secure transactions, and it's rewarding to know that we have achieved this for you. Your satisfaction is our top priority.
We greatly appreciate your positive comments about our customer support team. Providing helpful and prompt assistance is a key focus for us, and it's encouraging to hear that our support team met your needs during the verification process.
Your feedback is incredibly valuable to us, and it motivates us to continue delivering an exceptional gaming experience. We want to ensure that your future experiences with Skycrown Casino are just as enjoyable.
Should you ever have any further inquiries or need assistance, please feel free to reach out to our dedicated support team at support@skycrown.com. We are here to assist you and address any concerns you may have.
Once again, thank you for choosing Skycrown Casino. We look forward to providing you with more exciting and rewarding experiences in the future.
Best Regards, SkyCrown Casino Team.
DO NOT USE THIS WEBSITE
This online casino is one of the biggest scams I have ever encountered. You will never see your money.
I made a deposit using my card, was lucky enough to win a bit of money, however when trying to withdraw, it became impossible.
I was told i was not allowed to withdraw my money unless I had a minimum of $300, and there was nothing they could do. Absolute scam. Stay far away. Wish I could attach screenshots of the way I was spoken to by their customer support.
6 February 2024
Unprompted review
Reply from Skycrown Casino
Dear Jordan,
We sincerely apologize for any inconvenience you've experienced and appreciate your feedback. We understand your concerns, and we want to provide clarification on the withdrawal process.
To withdraw funds using certain payment providers, there is a minimum withdrawal amount of $300. Please note that this requirement may vary for other providers, and it's essential to check the specific terms when completing the withdrawal form.
We regret any confusion or frustration you may have encountered and would like to assure you that we are here to help. If you have further questions or need assistance, we encourage you to reach out to our support team via email at support@skycrown.com. Our dedicated support representatives will be more than happy to address your concerns and provide guidance on the withdrawal process.
Once again, we apologize for any inconvenience, and we appreciate your understanding.
Best Regards, SkyCrown Casino Team.
Fail verification process
I’ve use couple of app now and saw this skycrown says fast verification but noo its been 2 weeks until now verification is not yet finished ive seend everything that will confirm that its really me my id, my bank card etc etc.. i keep updating them and says all the same, i am trying how they process are in terms of in and out of money. Well deposit is fast but boy verification for withdrawal?? Just nah. I’ll be back using somewhere dont fall for their scams to hold your money.
How would you trust to deposit more if withdrawal would be this hard
1 February 2024
Unprompted review
Reply from Skycrown Casino
Dear Mike,
Thank you for taking the time to share your concerns regarding the verification process. We appreciate your feedback as it helps us identify areas for improvement.
We sincerely apologize for any inconvenience you may have experienced during the verification process. We understand the importance of a swift and efficient verification system, and we regret that your experience has fallen short of our usual standards.
We understand the frustration caused by delays in the verification process, especially when it comes to withdrawals.
While we acknowledge that the verification process can be challenging, it is a crucial step to ensure the security of your account and funds. We appreciate your cooperation and understanding in completing the verification requirements.
To expedite the resolution of your specific case, we kindly ask you to reach out to our dedicated customer support team via email at "support@skycrown.com." Please provide them with your account details and any relevant information that may assist in expediting the verification process.
Once again, we apologize for any inconvenience caused, and we value your trust in us. Our team is committed to addressing your concerns promptly and ensuring a smoother experience in the future.
Thank you for bringing this matter to our attention.
Best Regards, SkyCrown Casino Team.
I just thought i was the most unluckiest person ever until i had a closer look
Its quite easy to see the games have been tampered with here, actually it was a bit difficult untill i recorded it and watched in super slow motion. Coin volcano for 1,after my experiment i, did the same game on a different site for comparison. On skycrown when all 3 coins would land across the centre they clitch and disappear! It kind of made me sick how human beings can just take of others like this in such greedy fashion when theres so much to share around. Mr skycrown reveiw reply'r why dont you reassure all us low class peasant's that everything is legitiment here at skycrown.
1 February 2024
Unprompted review
Reply from Skycrown Casino
Dear Omad Sanchez,
Thank you for sharing your observations with us. We take player feedback seriously, and we want to assure you that we are committed to maintaining a fair and transparent gaming environment at Skycrown Casino.
We understand your concerns regarding the Coin Volcano game, and we appreciate the effort you've put into examining the gameplay. However, we would like to clarify that Skycrown Casino operates within the bounds of legality and adheres to strict regulations.
As part of our commitment to transparency, we encourage you to review our rules and terms of service, which can be found on our website at the following link: https://www.skycrown.com/terms-and-conditions.
It's important to note that the games offered on our platform are developed and provided by reputable game providers. Skycrown Casino does not influence or tamper with the gameplay mechanics in any way. The outcomes of the games are solely determined by the algorithms programmed by the respective game providers.
We understand that perceptions may vary, and we take your concerns seriously. However, we want to assure you that our commitment is to provide a fair and enjoyable gaming experience for all our players.
If you have any specific concerns or would like further clarification, please don't hesitate to reach out to our customer support team. We are here to address any questions or issues you may have.
Thank you for your understanding, and we look forward to continuing to provide you with a secure and enjoyable gaming experience.
Best Regards, SkyCrown Casino Team.
The more you spend
The more you spend , the worse the payout rate .. not even a casino with actual overheads and out going costs to manage take thousands of hits to achieve zero bonus games .. back to rocket play 😞
30 January 2024
Unprompted review
Reply from Skycrown Casino
Dear Michael Hodge,
Thank you for taking the time to share your feedback with us. We genuinely value the opinions of our players, and we are sorry to hear about your recent experience.
We understand that payout rates play a crucial role in your overall gaming satisfaction. We want to assure you that we are committed to providing a fair and enjoyable gaming environment for all our players. Your concerns about the correlation between spending and payout rates have been duly noted.
To address this issue, our team will conduct a thorough review of our systems and payout algorithms to ensure that they align with our commitment to fairness. We appreciate your patience as we investigate and make any necessary adjustments to enhance your gaming experience.
We understand that the absence of bonus games can be disappointing, and we sincerely apologize for any frustration this may have caused. We strive to create an engaging platform, and your feedback helps us identify areas for improvement.
If you have specific instances or details you'd like to share with our customer support team, please feel free to provide more information about your gameplay. We are here to assist you and address any concerns you may have.
Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with us.
Best Regards, SkyCrown Casino Team.
STAY CLEAR OF SKYCROWN CASINO
I won $6000, which for a single mum of 4 was a blessing in disguise, and was over the moon. I made a withdrawal, and received confirmation via email stating that my money was being processed. That was on the 18th December 2023, and It is now the 25th January, and still nothing!
I have sent emails almost everyday regarding when I would receive my money, but keep getting sent the same replies, giving false hope. They don’t even read your messages, they just send the same generic replies, just to string u along. This whole experience has been the most stressful and frustrating thing I’ve ever experienced.
1)“ We regret to inform you that we need more time to process your withdrawal. Our team is dedicated to giving each case the attention and care it deserves, and we apologize for any inconvenience this may cause you. We understand that waiting can be difficult, and we appreciate your patience during this process”
2) “As far as we can see, your withdrawal is pending. Please, wait until it will be
checked by our Finance Department. If we need any additional information, we
will contact you via email”
3) “We apologize for the inconvenience. Please be aware that all withdrawal requests
are handled in the order in which they are received”
4) “We would like to inform you that your withdrawal is in pending status. It means
that your cashout is processing. All withdrawal requests are processed according
to the queue or depend on the workload of our finance department. But we try to
proceed it as soon as possible. Please, wait for the confirmation of your”
25 January 2024
Unprompted review
Reply from Skycrown Casino
Dear Customer,
We appreciate you taking the time to share your concerns with us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of your withdrawal, and we are committed to resolving this matter promptly.
We assure you that our Finance Department is diligently working to process all withdrawal requests in the order they are received.
We understand that waiting can be challenging, and we genuinely appreciate your patience during this time. Rest assured that we are doing everything in our power to expedite the process and ensure the swift transfer of your funds.
If, however, your withdrawal has already been processed, please note that it typically takes between 3 to 7 business days (excluding Saturdays and Sundays) for the funds to reflect in your account. We recommend checking your account within the aforementioned timeframe. Should you encounter any difficulties or delays beyond this period, we encourage you to reach out to our customer support team for immediate assistance.
At Skycrown Casino, we strive to provide a seamless and enjoyable gaming experience, and we regret any frustration you may have encountered. Your satisfaction is of the utmost importance to us, and we are dedicated to resolving this matter to your complete satisfaction.
If you have any further questions or concerns, please do not hesitate to contact our support team, who will be more than happy to assist you.
Thank you for your understanding.
Best regards, SkyCrown Casino Team
They are scammer
They are scammer. you cannot withdraw your money. Don't trust them,
1 January 2024
Unprompted review
Reply from Skycrown Casino
Dear Saeed,
We sincerely appreciate you taking the time to share your feedback with us. We regret to hear about your dissatisfaction and would like to assure you that we take all concerns seriously.
We understand that withdrawal issues can be frustrating, and we apologize for any inconvenience you may have experienced.
At SkyCrown Casino, we prioritize transparency and fairness in all our operations. Rest assured that we are committed to addressing your concerns promptly and finding a satisfactory solution. We value each player and strive to provide a positive gaming experience.
Please contact our customer support team at support@skycrown.com with the required information, and we will do our best to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Regards, SkyCrown Casino Team.
Very poor experience please never use…
Very poor experience please never use this site they will stone wall you for WEEKS using very silly excuses for why they can't verify you send a bank statement now send a bank statement with your name now send a bank statement with your name visible now send a bank statement with your name and email adress visible now send a bank statement with the date and time and it just keeps going on and on until you hit a wall where your bank doesn't actually show the 3 points of interest in Pakistan so they will say sorry sir since your bank account doesn't show the date,time,full name,email adress,available funds and the 3 points of interest in Pakistan all in one screenshot we can't verify your account,long story short it's just an elaborate scam avoid like it's a cancer.
10 January 2024
Unprompted review
Reply from Skycrown Casino
Dear Michael,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have encountered during the verification process.
We understand that the verification process can be intricate, and we appreciate your patience and cooperation in providing the necessary documents. While we strive to maintain high security standards, we also recognize the need to streamline the process for our users.
Your detailed account of the challenges you faced has been noted, and we are committed to addressing any issues that may have caused frustration. We value your feedback and want to assure you that your concerns are being taken seriously.
Verification is a crucial aspect of our commitment to maintaining a secure and fair gaming environment. We apologize for any confusion or inconvenience caused by the specific requests made during the process. Your feedback will be used to improve our procedures and communication.
To expedite the resolution of your matter, please contact our customer support team at support@skycrown.com with the required information. We understand the importance of resolving this issue promptly and will do our best to assist you.
Once again, we apologize for any frustration you may have experienced, and we appreciate your understanding as we work to enhance our verification process.
Thank you for bringing this to our attention.
Best Regards, SkyCrown Casino Team.
Well the games I enjoyed
Well the games I enjoyed. But getting a withdrawal has been impossible and just hit brick walls.
I supplied ID and bank statements and transaction records. They had issue that the transactions need to show the exact amount, the date, the time, and my name. I bank Australia largest bank the Commonwealth. As all Australians would know each transaction doesn't show YOUR name it shows THEIR name. But they insist.
I even gave then a list of all my deposit transactions not just the one they requested. Showing all my payments in order to them, but again not good enough. It seems to me they know your name is not next to the transactions when using Credit card or apple pay and so, they say you have to provide that to avoid verifying you. So Hence, you can never get your money withdrawn.
The other issue is the amount and probably an accounting problem in their system, when you transfer $150 on apple pay, you are deducted $146.66 from your own account because of international transaction fees. yet their system shows you deposited $150 and so, they say the amounts don't match and hence, another reason not to verify you for payment.
I am very sorry to have used this Skycrown casino. I was wary but reports said they were ok, I think differently.
I tried to get the support they offered and it got down to wanting a photo of credit card as well. So now they have drivers license front and back, bank statements and credit card. But…. Still not good enough. I managed to get a transaction to them showing the date and time but of course our banking here doesn’t show the person paying only that company/ person it was paid to. They say they want to improve their processes. I didn’t feel that at all. They still don’t accept my verification without a deposit that shows my name. For some reason a transaction record with my name on it doesn’t meet their criteria. Just dodging dodging dodging. If I ever get paid, which I doubt I will let you know.
RESOLVED happy now. I received a considerable payout. It turns out if you use a shortened name on your registration like I did. Ray instead of Raymond and it doesn’t match your bank account exactly is where the issue is. Sky crown resolved this for me the end and I am completely happy with their site and have been given a personal support person to deal with. Thank you SKYCROWN
9 January 2024
Unprompted review
Reply from Skycrown Casino
Dear Ray Pantic,
We appreciate you sharing your experience with Skycrown Casino, and we sincerely apologize for any frustration you've encountered during the withdrawal process. Your feedback is crucial, and we are committed to addressing your concerns to improve our services.
We understand the challenges you've faced with the documentation requirements for withdrawals. We appreciate your efforts in providing additional information, including a list of all deposit transactions, and we apologize for any inconvenience caused.
Our team is committed to resolving these issues promptly. To assist us further in investigating your case, we kindly ask you to provide any additional details or reference numbers related to your withdrawal requests. This will enable us to expedite the process and ensure a swift resolution.
We sincerely regret any inconvenience you've experienced, and we want to assure you that our goal is to provide a fair and transparent gaming environment.
Once again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve these issues. If you have any additional information to provide or if there's anything else we can assist you with, please do not hesitate to reach out to our customer support team.
Thank you for bringing this to our attention, and we are committed to making your experience with Skycrown Casino a positive one.
Best Regards, SkyCrown Casino Team.
This is a 100% scam organisation I've…
This is a 100% scam organisation I've documented how this clowns operates I have deposit money to this platform and I haven't seen that money anymore and I write a message to support and all I get it's a same exact email everything, Good people has falling into these scams and I wish them nothing but death in their doorstep
6 January 2024
Unprompted review
Reply from Skycrown Casino
Dear Dereck Ngalukilo,
We appreciate you taking the time to share your experience with our casino, although we regret to hear about the challenges you've encountered. Your feedback is essential to us, and we take all concerns seriously.
We sincerely apologize for any inconvenience you've faced regarding your deposited funds. We understand the importance of a smooth and transparent transaction process, and we're committed to addressing your concerns promptly.
To assist you more effectively, we kindly ask you to contact our online support, we're working 27/7 to help.
Regarding your communication with our support team, we apologize if you feel the responses have been repetitive. We assure you that we aim to provide personalized and helpful assistance to every customer. Your case will be reviewed to ensure that appropriate steps are taken to improve our communication process.
We genuinely value our players, and it's disheartening to learn about your disappointment. Our team is dedicated to resolving this matter and ensuring that you receive the support you deserve. Rest assured, we take your concerns seriously and will take every measure to rectify the situation.
If you could provide the requested information or any additional details, we will expedite the investigation process. Thank you for bringing this to our attention, and we are committed to making your experience with us a positive one.
Best Regards, SkyCrown Casino Team.
Atm I'm giving a 2 star rating as I'd…
Atm I'm giving a 2 star rating as I'd like to withdraw my $380 winnings but you want a ridiculous amount of my PERSONAL information.You wanted nothing but my money for me to begin but want my entire life to pay me a small amount of what I've spent.This is fraudulent and seems scammish. Please fix this and DO NOT give me a speech on privacy issues to to needing to pay me as your invading my privacy by asking for such documents.
28 December 2023
Unprompted review
Reply from Skycrown Casino
Dear Kristie Elder,
Thank you for sharing your concerns regarding the withdrawal process, and we appreciate your feedback.
We understand that providing personal information for the verification process may be an inconvenience, and we apologize for any frustration this may have caused. Our intention is to ensure a secure and transparent gaming environment for all our players, and these verification measures are in place to comply with regulatory requirements and to prevent fraudulent activities.
We want to assure you that we take your privacy seriously, and the information requested is solely for the purpose of verifying your identity and ensuring the safety of your account. Rest assured that we handle all personal information with the utmost confidentiality and comply with data protection regulations.
We acknowledge your desire for a smoother withdrawal experience, and we are committed to addressing this issue promptly. Our team is reviewing the current verification process to identify areas for improvement, and we will work towards streamlining it to minimize any inconvenience for our players.
If you have specific concerns or encounter any difficulties during the verification process, please contact our customer support team. They are available to assist you and provide guidance on the necessary steps to complete the withdrawal.
Once again, we apologize for any inconvenience, and we appreciate your patience as we strive to enhance our services and provide you with a more enjoyable gaming experience.
Best regards, SkyCrown Team
Interesting after you actually…
Interesting after you actually withdraw, you don’t win anymore. The first 4 weeks I had an awesome time playing. But after a small withdrawal I have only won very small amounts if any at all. $1000 in and of memory have only had 6 wins of $4.00. Be careful guys.
19 December 2023
Unprompted review
Reply from Skycrown Casino
Dear Rowan,
Thank you for taking the time to share your experience with us. We value your feedback and want to address your concerns.
We're delighted to hear that you had an awesome time playing during your initial four weeks on our platform. We appreciate your loyalty as a player.
It's important to note that winnings in games of chance are inherently unpredictable and depend solely on the player's luck. We understand your frustration with the change in outcomes after a withdrawal, but we want to assure you that we do not have control over the winning process, and each player's results are independent.
As much as we strive to provide an enjoyable gaming experience, wins and losses are inherent in the nature of gambling. We genuinely appreciate your understanding and continued support.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Once again, thank you for being a part of our community, and we hope you continue to find enjoyment in your gaming sessions.
Best Regards, SkyCrown Casino Team.
I had winnings totalling nearly 2000…
I had winnings totalling nearly 2000 dollars but as soon as I left the game my account didn’t reflect that, my account history claims I’ve won $0 but unfortunately for them I have about half an hour worth of screen recordings.
The support agent was condescending and would make comments such as “don’t worry so much” or “stay calm” apparently support will be emailing me and there may of been a “technical error” but I call BS!!! IN RESPONSE TO YOUR REPLY I HAVE MADE CONTAXT ONLY TO BE LIED TO AND to be told it was “fun funds” yet when I ask where that option is located they send the same copied and paste replies. Also how can it be fun funds WHEN IT WAS MY OWN DESPOSIT, with no bonuses added!!
14 December 2023
Unprompted review
Reply from Skycrown Casino
Dear Jannai Smith,
We sincerely apologize for the inconvenience you've experienced, and we appreciate you bringing this to our attention.
We understand your frustration and apologize if the support agent's demeanor was not up to our standards. We aim to provide helpful and respectful assistance at all times, and we will address this internally to ensure it doesn't happen again.
In order to resolve your situation, please feel free to contact our support team, they are available 24 hours a day, 7 days a week.
If you have any additional details or concerns, please feel free to share them with our support team.
Thank you for your understanding.
Best Regards, SkyCrown Casino Team.
Easy to play and fun games
9 December 2023
Unprompted review
Reply from Skycrown Casino
Dear Yazmanda Poppleston,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you find our games easy to play and enjoyable.
Providing a seamless and entertaining gaming experience is our top priority, and it's incredibly rewarding to know that our efforts are reflected in your feedback.
If you ever have any suggestions or if there's anything specific you'd like to see in our games, feel free to let us know. We're here to ensure your gaming experience remains top-notch.
Once again, thank you for your kind words. We look forward to continuing to provide you with exciting and enjoyable gaming adventures!
Best Regards, SkyCrown Casino Team.
They will mess you around with…
They will mess you around with verification , I used Apple Pay to deposit - to verify I sent them screenshots linking my bank to that Apple Pay - screenshots of that exact transaction leaving my bank the same time they would have received it - screenshots of my Apple Pay showing the transaction - none were successful so finally I asked if they could give me an example of what it is they want exactly so I could send it “unfortunately we can not do that” - they couldn’t specify what they wanted - and denied obvious proof I had made the deposits - because I had won and they did not want to pay out. Terrible casino - be warned I put about $10,000 through before finally having a small $3000 win and I couldn’t even withdraw it. Genuinely a scam - avoid avoid avoid
11 May 2023
Unprompted review
Reply from Skycrown Casino
Dear Jordan Robertson,
We sincerely apologize for the difficulties you encountered during the verification process, and we appreciate you bringing this matter to our attention. Your feedback is invaluable as it helps us identify areas for improvement.
We understand your frustration with the verification process, and we regret any inconvenience caused. Our intention is to ensure a secure and transparent gaming environment for all our players.
Rest assured, we are committed to addressing your concerns and providing clarity on the verification requirements. Please contact our customer support, and they will assist you promptly.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding as we work to resolve this matter.
Best Regards, SkyCrown Casino Team.
I am newish to online casino.
I am newish to online casino.
I needed to verify my phone number to deposit,
When time to withdraw,
Well. I should have read terms and conditions for a day first.
Apparently I need to give enough personal information away to an overseas company that would probably allow them to open a new bank, get a loan, and me pay it back.
I didn't feel comfortable supplying that detailed info to skycrown. Support was average, in the end I decided to blow the winnings, and not give away enough personal information to start a new country.
Would be alot easier if could pay winnings into the account I deposited from.
Not sure why that isn't the safest way to deal business.
I just got the impression that it was a scam from the start.
I will call it a win anyway,
Only lost $300.
A win because my information is still safe.
3 December 2023
Unprompted review
Reply from Skycrown Casino
Dear Patric Creek,
Thank you for sharing your experience with us. We appreciate your feedback and understand your concerns regarding the verification process and withdrawal requirements. We apologize for any inconvenience you may have faced.
At our platform, we take the security and privacy of our players very seriously. The verification process is a standard industry practice aimed at ensuring the safety of both the players and the platform. We understand that providing personal information can be sensitive, and we continuously work to improve our processes and provide more clarity in our terms and conditions.
Regarding the withdrawal process, we appreciate your suggestion about allowing winnings to be paid into the account you deposited from. We will certainly consider this feedback as we strive to enhance our services and make the experience more convenient for our players.
If you have any specific concerns or if there's anything we can do to address your experience, please don't hesitate to reach out to our customer support team. We value your patronage and want to ensure you feel comfortable and secure while enjoying our platform.
Best Regards, SkyCrown Casino Team
6k recalled then went missing won’t pay me
Won a large amount ended up getting most of it out then I recalled 6k and it just dissapeared when trying to contact them to find out what happened they told me I already received the money when I know I didn’t .. they also take ages to pay so you end up gambling it and they don’t contact you back for months after your withdrawal they say you can take out daily but they don’t pay it daily it takes months..
18 November 2023
Unprompted review
Reply from Skycrown Casino
Dear Jade Rose,
We're truly sorry for the trouble you've experienced regarding your withdrawal. Your feedback is crucial, and we understand the frustration caused by the delays and the misunderstanding regarding the recalled amount.
Rest assured, your concern is being thoroughly investigated. We strive to maintain transparency and efficiency in our withdrawal processes. We deeply regret any inconvenience caused by the delayed communication or payment processing.
Please reach out to our support team with specific details about your withdrawal and the recalled amount. We're committed to resolving this matter promptly and ensuring that you receive the assistance and clarification you deserve.
Your patience and cooperation are appreciated, and we're dedicated to addressing this issue and providing a more positive experience. Thank you for bringing this to our attention, and we'll work diligently to make things right for you.
Best Regards,
SkyCrown Casino Team
Had money taken from my account and…
Had money taken from my account and nothing deposited on the game account
17 November 2023
Unprompted review
Reply from Skycrown Casino
Dear Dylan Cesconetto,
We're deeply sorry to hear about the discrepancy with your funds. Your experience does not align with the standards we aim to maintain.
Resolving this issue is a top priority for us. Could you kindly reach out to our support team with specific details regarding the transaction? We're committed to investigating this matter thoroughly and rectifying any errors promptly.
Rest assured, we take such concerns seriously and strive to ensure a fair and transparent gaming environment for all our players.
Thank you for bringing this to our attention, and we're dedicated to resolving this matter to your satisfaction. Your cooperation is greatly appreciated, and we're here to assist you every step of the way.
Best Regards,
SkyCrown Casino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.