sky.garden Reviews 

Very, very disappointing. Looked forward to visiting the sky garden and followed the guidance on line to book well in advance. Had a booking slot for a Saturday at 5.30pm, weather great so was excited to see the views. Firstly arrived at appointment 10 mins in advance of time slot to find large queue outside which was disorganised between general walk in persons and those that had booked. Eventually the security organised one side into walk in and one side to booked. We then continued to que for nearly 30 mins while security Swopped letting in between both groupings meaning there might as well have been one queue as there was no advantage to having the booking. Got inside and then queued again for security and once through security again queued for the lift. Eventually got to the viewing gallery floor to be treated with masses of people and a que for the small bar. After paying around £16 for each cocktail which were all extremely poor we went to go to the viewing balcony to then find out it closes at 6 pm every day including weekends because security only work to 6 pm. We sat down for a few minutes surrounded by people queing for the lift back down to then join the queue and the wait another 20 mins to get back down. I would strongly recommend avoiding going there especially at busy times or weekends near 6 pm, for something that has great potential to be enjoyed it is such a poorly managed experience that makes no sense whatsoever- to close a viewing balcony ( the key feature of your asset) at 6pm on beautiful summer evening is unbelievable, we basically wasted 1hr to stand in queues even when booked, again unbelievably badly managed. Needs a new manager to address and improve its protocols. So frustrating to see such a great asset badly managed in one of the greatest cities in the world.

There’s a lot to unpack here. We first visited Sky Gardens in October last year - we had an early breakfast and enjoyed watching the sun come up and the fabulous views. Lovely staff too. Liked it so much we went back for dinner. Roll on June 24, we treated our friends over from the US to a visit and booked lunch in the Darwin Brasserie. Big mistake. We could only book an 11.45am slot and it felt a little early for lunch so we hoped for a brunch menu but there was no brunch options. It was a very hot day (reaching 27 degrees) and given the early timing and the heat, with a day of walking ahead of us we weren’t up for a heavy meal. We initially ordered olives, bread, gazpacho, fries, a prawn salad, chicken, wine. Apparently that wasn’t enough of a choice and we were interrupted by the manager to say we needed to order a full main each or be charged £25 per head if we decided to go elsewhere. We changed our order under duress - I can tell you it’s not nice being force fed food you weren’t really up to eating. Plus they had no olives anyway, the pork was already off the menu, no decaf tea, no earl grey tea - who orders in the produce for this place?
The biggest impression came from the attitude of the staff - there is an arrogance here not often found in catering, especially with the current climate hospitality finds itself these days. Don’t begin to think you are a welcome guest in their establishment - given its popularity there’s plenty folk behind you waiting for a table so it’s evident you’re not important and they just want your money. And the food? I’ve had better that’s for sure. There’s no wow to any of it, it’s standard fair. I could probably cook it myself at home.
I’d say its worth booking breakfast and enjoying early morning views as that is a pleasant way to start the day and you might be lucky to get a nice server. Other than that, meeeh - bare in mind there are fabulous places to eat all over London and other places to get a fabulous view. Shame, because I had happy memories from our first visit last year but now I have sort of seedy, grubby feel about it. Money making impersonal machine churning out standard fair. Yeah meeeh.

My visit to Sky Garden was marred by an appalling display of unprofessionalism by the security staff. They were not only rude but also resorted to shouting and invading personal space, making the experience deeply unpleasant. One individual, in particular, seemed intent on exacerbating the situation rather than diffusing it. Such behavior reflects poorly on the establishment and severely detracts from the overall enjoyment of the visit.

I strongly do not recommend Fenchurch restaurant. They spoiled my anniversary. I arrived 10 minutes early and was told to wait outside. Emma was my waiter at first, but she went on a break and did not have the common courtesy to inform me that Daniel would be replacing her. I waited over 40 minutes for the main course and over 20 minutes for dessert. When I complained to the manager, Prathmesh, he rudely told me to wait another 20 minutes. When I paid, they brought out a single dessert and attempted to wish me a happy anniversary. I explained everything to manager Arther, but all he did was apologize. I was hoping for a pleasant restaurant experience, but instead, I received worse service than I would at a fast-food restaurant.

We attended the Sky Garden on Tuesday 5th March. Our appointment was for 6.30pm. We had booked the bar for drinks.
The whole experience was marred by the young lady on "the door" outside. She was rude and dishonest and left myself and my wife frustrated and upset. Here's more details regarding what happened..
Our scheduled appointment time was 6.30pm in the bar. However, the email had said that we could attend 30 minutes earlier in order to have a look around the Sky Garden prior to being seated.
We arrived at the doors at 5.45pm and the gentlemen explained that they were very busy and asked politely if we were okay to wait 15 minutes (which wasn't a problem at all).
So, we had a look around the gift shop across the road before returning to enter the Sky Garden at 6pm.
Unfortunately this time we got a young lady who seemed distinctly disinterested and didn't even look at us as we approached her. I explained that we had a booking at 6.30pm and showed her our ticket on the phone.
"It's not 6.30pm though is it?!" was her retort (she was extremely curt and impolite in the way she spoke).
I explained that the email said we could enter 30 minutes earlier as we wanted to have a look around the garden.
"Well, it's not even 6pm either".
I looked at my phone and it was 5.58pm. I said "It's 5.58pm? Does 2 minutes really matter?"
She then raised her voice quite loud, put her palm towards my face and said... "Sir!! You are being abusive!!"
I was taken aback. I said "What? I'm not being abusive?"
She then raised her voice even louder and said "You are being abusive!!!"
She then asked her colleague if he would swap positions with her - she whispered something to him which I didn't catch but I'm sure it was an attempt to get us barred from entry.
He came over so I started to explain "We weren't being abusive to her" and he just rolled his eyes and said quietly "You're fine sir - just go in".
What was both frustrating and upsetting was that she had obviously deliberately tried to get us barred from entry - by raising her voice and mis-representing the situation. I thought this behaviour was both despicable and disgusting.
I presume (following her colleague rolling his eyes at her) that you'll know exactly which employee I'm referring to that was working on that date/time as people like that tend to have a history of sub-standard behaviour.
This really marred what was supposed to be a really nice 50th birthday treat.
The service inside was excellent, as was the ambience, I've also scored the Food with 5 stars although we didn't eat anything but, what I saw looked very nice.
Unfortunately, due to the chance of encountering that horrible person on the door, neither of us will be back.

Darwin Brasserie food was very expensive and not the exclusive restaurant you might expect (noisy, lots of kids etc). Watch out for the extortionate 'discretionary service charge' which is secretively added to your bill. On the upside, the views were good until the balcony was closed due to bad weather.

You wait weeks to book tickets - your card details are taken in case of a no show - you arrive 15 minutes before your allotted time only to be told there is a 1 1/2 hours wait - it is a special celebration (40th) and we have another booking in three hours so we are unable to queue up in the cold - no organisation and utterley disappointing - ruined my birthday

Absolutely shameful and very poor show!!!

really nice place, we enjoyed our visit.

Not my first time at the Sky Garden, but my last.

Most of the amazing garden has gone. Replaced by seating, bars and hype.

The food was below average. The Brownies got left. Dry and disgusting was my companion’s opinion.

Real shame for Londoners, just another tourist trap.

Excellent attention In the coffee shop specially from the Spanish speakers Baristas .. highly recommended go there ....!!!!