SKY Reviews 

I have been with sky for several years and upon renewing my contract they stated that my monthly fee was going from £60 to £77. I highlighted deals online for new customers and they said they should be able to price match these. After being on the phone for over 1 hour I was told for some reason they can’t match these prices and it would still be £77 as opposed to £45 which new customers were paying. Their loyalty scheme is horrendous they do not value existing customers. Furthermore they stated price increase was a result of inflation etc however having checked their annual profits they are making more money year upon year so why on earth are they then hiking up their prices. No interest in maintaining customers just extorting them !

I am on sky and I have been great customer for years and I have an outstanding balance and they have cut me off I have a landline in with a lifeline on it and sky has cut me right off I had an accident today and I was left 3 hours on floor because sky cut my landline off and now they will not turn on my landline so if it happens again I can contact them but no I was told that is nkg yhere problem so i have possible copd and a broken back with mobility issues so yeah I fi d it sad

Internet speed is low if not very low with only 9mbps for upload which it cannot be called speed lol. I recently upgraded to the “higher” speed to see if at least I can use their internet lol. Also not even mentioning the price they charge for so called “high speed internet” which is not high speed in fact… their statement is totally misleading. So far a bad first impression with internet speed that seems to be fast maybe 15 years ago but now. Also I applied with NHs discount for their package but hopefully I am not gonna regret. It is expensive for what it offers even with discount… u used to pay 23 £ for the same speed with a different provider using open reach platform. Still early days but I hope 🤞 I do not have to switch in the end.

Sky is a joke. You are lied to they never call you back. Lost emails told they can close at anytime. Got the runaround. Still cannot use my emails. Asked to speak to a manager was told no. Stay away from this company. They don’t care about customers they just want to get you off the call.

Appalling service! We’re a large business and use Sky for our internet and phones, our phones went down last week and we reported the issue, they’ve now been down for over a week and Sky have told us they don’t know what the problem is but that we can’t do anything but wait! You are slowly destroying our business and your service is legitimately the worst I have ever experienced. No one ever calls you back, will be filing a complaint with Cisas shortly.

Hi, I have been a Sky TV customer for over 20 years, I recently changed to Glass tv system. After this system had been installed I couldn’t sign into my account or my sky email account or anything else requiring me to sign into. So no sky go, sky email or if I require to sign to gain a new service.

Shame on you Sky. You have charged my mother, aged 92, a £20 admin fee for changing her contract making the total charge for a month £83.00

She has been a customer for 24 years - what shocking treatment

AVOID AVOID AVOID. COUSTERMER SERVICE IS RUBBISH, DONT LOOK AFTER COUSTERMERS ONCE SIGNED UP TO BUSY TRYING TO GET NEW COUSTERMERS, IVE BEEN WITH THIM A WHILE AND SPEND IN ACCESS OF OVER £200 A MONTH WITH THEM I HAVE TRIED UPGRADING TO SKY GLASS AND KEEP GETTING FOB OFF SO I AM NOW SWITCHING OVER TO VIRGIN AS SKY DOSENT DESERVE ANY OF MY HARD ERNED CASH 💸.

I called customer services to complain about my bill going up by £30 a month since September 2022. I had great difficulty in hearing and understanding what the person was saying so it was impossible to resolve the issues. I am now looking into leaving. I have been with Sky for 14 years and it seems like new customers get better deals

All I can say is I will never use sky again I wasn’t happy with the service provided so payed to get out of contract.

Lost network on 3rd Apr and after usual battle to make contact was told i have to wait until 19th for any service visit!!
This on back of being a "GOLD" member! No cost reduction offered.
Will cancel as soon as.

I have been with Sky for 1 day and already you're increasing my bill by £4.00???? That is absolutely disgusting. Lucky I'm still in my 14 days so will be changing

I was offered Sky Q because I am a VIP (been with them for more than 25 years)

May as well take it? It’s free

It’s a little better than the SkyHD+ box

It’s not so intuitive as the Sky HD box
Some of the buttons have no use at all

The yellow reminder button don’t work, the red, green and blue don’t work either, no reminder button (even free sat has that button)

It always opens up on the home page which is all films, not the tv channels

Once you get Sky Q there is no going back, so think before you get it or take up any offer

I think it’s a step back, but hopefully over time I will get used to it

If not I still have my Free Sat box

I was told by a friend that my landline wasn't working.
I tried restarting the router and managed to get broadband. But I couldn't make calls out and people couldn't hear me when they called me.

Yesterday I tried using the Sky assistant. I was close to banging my head against the wall - not artificial intelligence, but artificial stupidity. Totally useless.

I thought Shell energy was bad, but my first attempt at contacting Sky for help with my landline not working made me realise that Sky is just about as unhelpful.

I was advised that someone would make contact within 72 hours - that is a long time not to have a phone (mobiles don't work well in my area).

sky are only interested in new customers as i have been with sky for over 11years and when i asked there adviser why they have put there prices again with another £13.25 a month -
there adviser said if i do not like it then i should leave sky as the new price rise with stand ??
i am 81yrs old battling cancer and found there adviser rude with no consideration for loyal customers customers -
i have been a much better deal with virgin offering me a 18 month contract at £28.25 a month cheaper than sky with a much better package -

Been with talk talk for years
Fancied a change so went with sky
I love it 😀 great customer service easy to talk to .. Great choice of channels 👏

Staff are lovely shame about the speed, struggled working from home for 18 months. Drops at least 10 times a day if it even works. Slow and always told no issues my fault for having a ring doorbell and Alexa too many devices with a lap top too 🤣 had engineers out and just never resolved, my contact is up I’m finally leaving. I know it’s just broadband and there’s a lot of worse things happening in the world but to pay for a service that dosnt work while trying to speak to my own customers on a rubbish connection made me stressed all day!

If there was a minus rate they would be getting that from me. No Internet for 8 weeks now. 9 engineers from sky and open reach and they still can't fix it. Customer services is a joke, they don't know what they're talking about and some talk to you like they're your mate, calling me darling I find patronising. They take your money and can't give the service you pay for. A sham of company now.

In my opinion sky uses illegal selling techniques. They have increased my monthly subscription from £82 to £115 a huge 40% which I had to argue for from an initial 65% increase. After the deal was agreed they threw in a £20 one off admin fee. To do what ? Absolute rip off from start to finish. Do not use them.