Skip Loans Reviews 

116
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the seamless process and the team's professionalism in making their homeownership dreams a reality. Many people appreciated the excellent customer service, noting the staff's helpfulness, responsiveness, and ability to answer all queries without delay or judgment. The user experience was frequently described as easy, efficient, and stress-free, with quick pre-approvals and fast turnaround times. However, some customers also noted occasional issues with response times, mentioning that it sometimes took a few days to receive a definitive answer. A few other people also felt that the team lacked knowledge and experience, leading to initial assessments that were later overturned upon review.

What people talk about most

Service

Consumers find service to be positive, with many expressing amazement and appreciation for the support... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, responsiveness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's excellent... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and responsive... See more

User experience

People report positive experiences with the user experience, often describing the process as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to share my home loan Journey with Sucasa! I came to know through fb and just started my application. Rest is a happened Like Magic! Got my pre approval with a day which I was tot... See more

Company replied

Rated 5 out of 5 stars

Its always pleasure to get associated with Sucasa. My second home dream fulfilled by Sucasa with absolutely professionalism and zeal. Team helped me through out the process, was even quicker than earl... See more

Company replied

Rated 5 out of 5 stars

Exceptionally great experience with Sucasa’s team. Thank you Sarah and Lauren for making my loan application and home purchase experience so great. You were always available to respond to every quer... See more

Company replied

Rated 5 out of 5 stars

Right from the very beginning the whole experience was just fantastic! Every single person that was involved was efficient, informative & super friendly. No matter how many questions or how silly the... See more

Company replied


Company details

  1. Mortgage Lender
  2. Non-Bank Financial Service

Written by the company

We used to be called Sucasa. Now we’re Skip. Same company. Same mission. Same team. Just a name that better reflects what we do; help Aussies Skip to the owning bit. Australians have been led to believe that years of saving was necessary to buy a home Being the best country in the world, has meant demand for housing has grown. Banks and lenders have been unwilling or unable to innovate. The result is Aussies buying homes later in life, with more obligations. Forced to trade-off growing a family and securing a home. We think that’s a pretty sh*t, and un-Australian outcome. We believe a deposit shouldn’t define homeownership. So we created a better way. We’re backing Aussies and are your Skip button to home ownership. Skip the the B.S. and start building your life and family. With just 2% deposit home loans, and low rates and fees, owning a home is now possible today for millions more Aussies. So go on, head to skiploans.com.au and Skip to the owning bit today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(116)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great for first time buyers!

Had a great experience obtaining a loan through Sucasa. Very easy process and lots of flexible options for first time buyers that don’t exist with other lenders. Highly recommend!

29 May 2024
Unprompted review
Skip Loans logo

Reply from Skip Loans

We are stoked you had a good experience with us thanks Byron. Appreciate the kind words and feedback!

Rated 5 out of 5 stars

Seems professional & legit

Part way through saving my deposit and found myself looking to buy sooner than hoped. Uploaded all paperwork to sucasa to understand my options - received a very professional call 2 days later outlining several paths. Many would have been great had I not been so fussy about what I wanted, so although I won’t be proceeding, it was actually at Sucasa’s own recommendation. I respect a company who will listen to your needs but then say “we’re not for you” if things don’t line up. A breath of fresh air - good sign of an ethical company in my view.

15 May 2024
Unprompted review
Skip Loans logo

Reply from Skip Loans

Thank you so much for the kind words and also taking the time to leave a review Mat! We wish you all the best in your search and don't hesitate to reach out if we can assist anytime! Many Thanks, Adam

Rated 5 out of 5 stars

very fast service

very fast service. had my pre approval with in 1 week. very friendly service

14 March 2024
Unprompted review
Skip Loans logo

Reply from Skip Loans

Great to hear thanks Daniel. Appreciate the kind words!

Rated 5 out of 5 stars

Pre-approval process has been easy

Pre-approval process has been easy. The team have been great in responding to my questions.

6 March 2024
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Reply from Skip Loans

Great to hear thanks! Excited to get you into your new home soon!

Rated 5 out of 5 stars

Initial Application Process

The process from application to pre-approval was seamless, very easy to understand and the staff very helpful. Mario was great! Now to find a house so I can review the rest of the process!

22 February 2024
Skip Loans logo

Reply from Skip Loans

Thank you for the kind words Anita. Looking forward to helping you through the rest of the process and into your own home!

Rated 5 out of 5 stars

Watch out all other lenders!

We had requested options from 2 mortgage brokers and 1 Credit Union - as they were not responsive and we were very keen to place an offer on a home we had found - a Google search for a 5% deposit loan led us to Sucasa.

We were a little dubious at first as it sounded too good to be true but we decided to submit an application anyway. It was like Sucasa and their products were tailor made for people like us. Pre approval was granted super quick and the offer beat the other options that eventually came through from the mortgage brokers and credit union we had approached.

Mario just got us and what we were trying to achieve. His assistance throughout the borrowing journey has been invaluable. To have a co-founder of a company act as your concierge makes the service provided even more top notch.

We look forward to our settlement date mid May and wish Sucasa every success in the future.

Ayesha and William

1 March 2024
Unprompted review
Skip Loans logo

Reply from Skip Loans

Thank you so much Ayesha and William for your wonderful review. I'm so glad we've been able to assist and can't wait to help you settle into your new home in May! Thank you again, Team Sucasa

Rated 5 out of 5 stars

Friendly, professional, and accomodating!

My wife and I have approached Sucasa to see if they could help us in our unique situation. We are still early in on our journey, but so far we are very happy with our experience.

Sucasa have been responsive and prompt with their communication, and they have happily setup meetings to address any of our concerns and answer all of our questions. I have found them to be open, approachable and quite accommodating to our schedule.

22 February 2024
Skip Loans logo

Reply from Skip Loans

Thank you for the review Greg. It's been a pleasure assisting you to date and we are looking forward to continuing to help you throughout the rest of your home buying journey. With Gratitude, Team Sucasa

Rated 5 out of 5 stars

Game changing lender in market for 95% LVR LOANS

Game changing lender in market for 95% LVR loans with no price capping and zero to low LMI options. Spoke to around 20 brokers but couldn’t get any offer than this. Customer service was also fantastic. We cant wait to purchase our property now.

22 February 2024
Skip Loans logo

Reply from Skip Loans

Thank you very much for the kind review Saurabh. It's been a pleasure helping you to date and are looking forward to getting you into your new property soon!

Rated 5 out of 5 stars

My husband and I recently had the…

My husband and I recently had the pleasure of securing a home loan through Sucasa, and we couldn't be more satisfied with the experience. From start to finish, the process was smooth and efficient and they were really good at communicating what was required in every step of the process.

We would highly recommend Sucasa to anyone in search of a home loan provider. Their professionalism, efficiency, and commitment to customer satisfaction truly set them apart in the industry. We are grateful for their assistance in making our homeownership dreams a reality.

9 February 2024
Skip Loans logo

Reply from Skip Loans

Thank you for the kind words Christinique. It's been a pleasure helping you make your homeownership dreams a reality!

Rated 5 out of 5 stars

Great Lenders!!

Mario was awesome and assisted us immensely in our first home purchase journey! They made the whole process so smooth and effortless for us. Would highly recommend!!

16 October 2023
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Reply from Skip Loans

Thank you for the kind words. It's been a pleasure assisting you with your first home purchase.

Rated 5 out of 5 stars

Unique but Great product structure for first home buyers not eligible for govt grants

Very unique product that is suited for first home buyers with minimum deposit. Their founders took special interest in helping me understand the intricacies of navigating the process of preapproval and helping me get the maximum loan amount while following prudent practices of lending which gives you a comfort of their business continuity model and transparency.

Their product structure is great for someone who understands the trade off between entering the property's market late with 20% deposit vs paying an additional fee for a low deposit (entering the market now).

Entire onboarding process was done online with out stepping out of home.Truly digital .
Would definitely recommend to anyone trying for their first home buying experience with least deposit.

1 October 2023
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Reply from Skip Loans

Thank you for the wonderful review Venkata. We are so glad that we were able to assist you and really appreciate your kind words. It's been a pleasure helping you and I'm glad that you had a great experience!

Rated 5 out of 5 stars

Exceptional - Not what you might be expecting from a Home Loan lender.

The Products, Choices and Team at Sucasa are exceptional. Offering unique options that well suit the borrower of today and tomorrow and don’t make you fit in to a box to get the loan and the house you deserve. Awesome team, great products and perfect for our needs. Give them a buzz and find out for yourself.

1 September 2023
Skip Loans logo

Reply from Skip Loans

Thank you very much for the kind words Darryn. It's been a pleasure to have been able to assist you and your family!

Rated 5 out of 5 stars

Adam was extremely helpful and…

Adam was extremely helpful and knowledgeable, he was a pleasure to deal with and I would recommend him and his team to those looking to get into the housing market.

4 October 2023
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Reply from Skip Loans

Thank you for the kind words. Glad that Adam was able to assist you and appreciate the recommendation!

Rated 5 out of 5 stars

The team was super helpful

The team was super helpful and were always happy to answer any questions. I would happily use again.

17 October 2023
Skip Loans logo

Reply from Skip Loans

Thank you for the kind words Ryan, it's been a pleasure working with you.

Rated 5 out of 5 stars

Great service and big savings

Adam was very helpful in guiding us through the process and provided some significant savings compared to what we had been offered by a mortgage broker. I would highly recommend anyone looking to enter the property market have a discussion with Sucasa before locking in a home loan elsewhere

13 October 2023
Skip Loans logo

Reply from Skip Loans

Thanks for the kind words Lucas. Glad we were able to assist!

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