Tiimely Home Reviews 942

Very efficient and smooth process - Sam was great.

We have purchased properties before and this was by far the easiest one in terms of loan processing. Sam communicated effectively in a timely manner and always answered our questions. Highly recommended for any one looking for a home loan.

Hello Veronica

Thank you for all the expert and concise information you provided.

Your extreme professionalism with guiding me through the process and the maze of securing the right home loan for me, is very much appreciated.

Your friendly approach made the stressful process easy for me to manage.

Tiimley is lucky to have !

I probably won't need another home loan, but I will have no hesitation in recommending you to anyone who does.

Thank you.

Tiimely provided same level of service as my local broker, although remotely via calls and video call. They offered the benefit of cash back offer which helped offset the fees in refinancing. My local broker didn't have any lender with cashback and competitive rates. Veronica was easy to deal with, contactable with ease via phone and email and provided prompt updates.

Sam Kapoor provided patient and expert guidance throughout our loan process. He was ready to move fast and explore all best possible options until we found the right one for us. We’re delighted! Thank you!

Sam has been fantastic. He has made the process so simple for us, his attentiveness and knowledge is such great qualities.

A+ efficiency and stress free
Veronica was so professional, honest and supportive for my complex refinance case. It is my second occasion with Tiimely and I will keep them on speed dial. Don’t bother trying anyone else!

Sam has assisted us a few times now and has always been so helpful and efficient. Couldn’t recommend him enough

Great broker, very responsive and helped with any queries I had about the loan as a first-time home buyer.

Easy web interface, fast turnaround times.

WOW! Sam our broker was absolutely fantastic, any questions we had throughout the process of gaining our mortgage he was available to help us at the drop of a hat.
Sam is an utter professional at his job and I highly recommend him to anyone.

Thanks Sam!

Friendly staff on line and via phone always happy to check with departments for updates or assist with issues

We had a fantastic experience working with Veronica as to get our first home loan. She was communicative throughout the whole process, explained everything clearly and made what could have been a stressful experience feel straightforward and manageable. We felt very looked after and will be sending any friends looking for a broker her way!

The representative was outstanding! Great and informative, really helped

Slightly complex home loan scenario and Tiimely Home Broker made it feel easy. Super helpful team, great deal secured, and the online process actually made everything faster and simpler. Highly recommend.

I've been a customer for a few years since the Tic:Toc days. Like many other one-star reviewers have noted, things were good up to the changeover to Tiimely, when they removed the web access and now just provide a very ordinary app to access your accounts.
I track and manage all of my finances through the Pocketsmith application. The interface works for all my other bank and SMSF accounts, and used to work with Tic:Toc (which was Adelaide and Bendigo Bank) but it just stopped working when the change to Tiimley happened. No notice, no apologies and I've been unable to restore the connection. The help team was rude and didn't want to help.
I've started the process to refinance to another bank that is in the 21st century. Simply not good enough.
If you're considering a loan with Tiimely, do yourself a favour and look elsewhere.

I’ve been with Tiimley/TicToc for several years. Initially they were good but (as other reviewers have mentioned) soon interest rates creep up and up and you will have no luck trying to negotiate a better rate (such as their new-customer rate that is advertised on their website). Since December 2025 they don’t have web-based internet banking, only a poorly designed phone app that doesn’t provide much functionality. For example, there is no ability to download transaction details for tracking expenses in any useful format like a csv file. Customer service is extremely slow and you get transferred around different people without any progress being made. Trying to refinance away from Tiimley results in extended delays – so far 40 days since the request to re-finance was sent to tiimley and they still haven’t actioned that request – it looks like they are dragging their feet to keep a grip on the trailing commission for as long as possible. Most of the reviews on this platform only relate to the experience of signing up to a new loan or are from before December 2025 when the customer experience dramatically declined. Check recent ratings from existing customers.

Was great as Tic:Toc. I was with them from 2020 and very happy. But they've since changed to Tiimely and the worst thing is they've completely got rid of web-based online banking. All you have now is a phone App, and it misses such basic features as being able to download recent transaction statements in a properly headed format, as so often required for financial purposes. Very unresponsive chatbot on the app too. I would steer clear until they bring back web-based online banking and fix their terrible App.

Sam was very helpful through the process of securing pre-approval. He was always very responsive and eager to assist!

Our broker helped us through the entire process and secured a cheaper loan for us. Sam was always responsive and helpful. We appreciated the support.