Skin Vitality Medical Clinic Reviews 

787
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 744 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, noting that team members are exceptionally knowledgeable, highly professional, and dedicated to making cosmetic procedures as comfortable as possible. Consumers also highlight the seamless service, clean facilities, and thorough explanations provided by providers during consultations. People consistently report feeling well-informed and at ease from the moment they arrive until their treatment concludes. Some reviewers were not happy with administrative communication and strict clinic policies regarding credits and payments. A few individuals experienced unhelpful responses from front desk receptionists, along with occasional frustrations regarding scheduling and support.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Reviewers mention positive feedback about service, highlighting professional staff and excellent care during... See more

User experience

Customers consistently note positive experiences with user experience, highlighting friendly staff and smooth... See more

Location

People report overwhelmingly positive experiences with the various locations, highlighting convenient... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are always welcoming, attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more

Company replied

Rated 5 out of 5 stars

Maryam has been doing my laser hair removal at Ajax Skin Vitality for 3 years and I highly recommend her services. She is wonderful and goes above and beyond to make you feel comfortable!

Company replied

Rated 5 out of 5 stars

From the moment I walked in, to the moment I left, the team here were nothing but professional. I was treated by Rikki and I appreciate how welcoming she was. I will definitely be coming back when... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(787)

752 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went in for Botox for the first time

Went in for Botox for the first time. Excellent customer service and Chelsea was incredible! Very educated and made me feel comfortable upon arrival. Will be back!

2 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your lovely review! We are honored to be part of your journey and are so pleased to hear that you enjoyed your experience with us. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

When I leave my appointment I always…

When I leave my appointment I always feel confident and really good about my experience. They make you feel comfortable and talk you through the entire process. Great atmosphere and always pleasant.

1 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Your kind words truly made our day. Thank you for choosing Skin Vitality and for taking the time to leave such wonderful feedback. We are grateful for your trust and support.

Rated 5 out of 5 stars

I’ve been a loyal client for the past…

I’ve been a loyal client for the past 10 yrs with Skin Vitality and service is always great! Friendly staff and welcoming atmosphere.

1 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review! We are delighted to hear that you had a positive experience with our team. We appreciate your support and look forward to seeing you again soon.

Rated 5 out of 5 stars

I’m so blessed with vitality service

I’m so blessed with vitality service

1 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience. Our team is passionate about providing exceptional care, and it means so much to know we made a positive impression. We look forward to welcoming you back.

Rated 5 out of 5 stars

It is not the first time to visit skin vitality

It is not the first time to visit skin vitality .I am a loyal customer there .I have always met by a wonderful hospitality staff and an incredible expert nurse.I got benefits from the promotions.highly recommended

1 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience. Our team is passionate about providing exceptional care, and it means so much to know we made a positive impression. We look forward to welcoming you back.

Rated 5 out of 5 stars

I recently had another microneedling…

I recently had another microneedling treatment at Skin Vitality in Barrie, and my experience was excellent, as always. I have been a loyal client of this clinic for quite some time, and the level of care and professionalism consistently exceeds my expectations.

The staff are always respectful, knowledgeable, and welcoming. They take the time to answer all of my questions and provide helpful recommendations tailored to my needs. I truly appreciate their honesty and expertise when suggesting treatments and solutions.

I continue to choose Skin Vitality in Barrie because I know I can rely on them for outstanding service and quality care. The results, professionalism, and customer experience keep me coming back. Highly recommended!

19 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We are so grateful for your thoughtful review. Thank you for allowing us to be part of your aesthetic journey. We look forward to continuing to provide you with exceptional care and service.

Rated 5 out of 5 stars

The best!

Simply put, the absolute best skin care medical clinic!! Come in for your consultation now!

29 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the wonderful feedback! It is always our goal to ensure every client feels comfortable, confident, and cared for. We are delighted to hear that your experience reflected that.

Rated 1 out of 5 stars

Bad Botox injections

Bad Botox injections - I have never used them before, although I see ads everywhere. Unfortunately I have only half of my face with results. The right side is dropping and the left side pulled up high. This is the first time that this has ever happened with Botox injections as I has always used 2 medical accredited sources a Dr. and RN trained for injections.

21 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate you taking the time to share your feedback. It’s clear that your experience did not reflect the level of care and service we strive to provide, and we are sincerely sorry for this. We would be grateful for the opportunity to speak with you and work toward a resolution. Please contact our Patient Care team at patientcare@skinvitality.ca at your earliest convenience so we can personally assist you. Your satisfaction is very important to us, and we look forward to the opportunity to restore your confidence in our care.

Rated 5 out of 5 stars

What a great experience!

I recently had a consultation at this location. I cannot thank the all the staff enough from beginning to end. Reception was extremely friendly, courteous and efficient. During my consultation a nurse came in to answer all my questions The procedures was quick and painless. I would highly recommend this location as it truly provided a very high level of service!

27 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind words and support. We are thrilled that you enjoyed your visit and appreciate you taking the time to share your experience. We look forward to seeing you again.

Rated 5 out of 5 stars

Very supportive and knowledgeable…

Very supportive and knowledgeable staff. I had a good experience.

30 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the glowing review! We are so pleased to hear that you had a fantastic experience. Your trust means the world to us, and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Best of the best for your beauty

I've been coming here for quite a long time for my beauty treatments. Best clinic in Toronto.

30 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We truly appreciate your feedback and are delighted that your experience was such a positive one. Thank you for choosing Skin Vitality—we can't wait to see you again.

Rated 5 out of 5 stars

The best cosmetic nurses

I wouldn’t trust my face to any other clinic. The cosmetic nurses are artists. I always get the results I was hoping for & still look natural.

27 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your feedback and are delighted that your experience was such a positive one. Thank you for choosing Skin Vitality—we can't wait to see you again.

Rated 5 out of 5 stars

Kind, Comprehensive Care

The nurse provided such kind and comprehensive care, asking extensive questions to make sure they fully understood what I was dealing with and to ensure were able to provide the best care possible. I felt like a VIP client with how invested they were in making sure I got the most out of the appointment. The staff and clinic are beautiful and I see myself returning time and time again.

28 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the 5 stars! We are grateful for your support and so pleased that you had a wonderful experience with our team. We look forward to welcoming you back.

Rated 5 out of 5 stars

Nurse Anna did a great job injecting my…

Nurse Anna did a great job injecting my botox and she was very kind!!

29 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Your feedback means so much to us. Thank you for trusting our team and for taking the time to share your experience. We are honored to be part of your journey.

Rated 5 out of 5 stars

Great experience

Anna is friendly, knowledgeable, and kind. She is always my RPN, and I truly appreciate how accurate, patient, understanding and caring she is. She consistently provides excellent care and is outstanding at what she does. The entire office is professional, welcoming, and wonderful to work with. Highly recommend.

29 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your kind review! We are delighted that you enjoyed your visit and appreciate your confidence in our team. We look forward to seeing you again soon.

Rated 5 out of 5 stars

This is a good sized well run clinic…

This is a good sized well run clinic that offers aesthetic services. I highly recommend them. Their staff is helpful and knowledgeable. The location is really convenient as well and if you sign up for you there mailing list there are lots of promotions available throughout the year.

29 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We are so happy to hear that you had a great experience. Thank you for your support and for sharing your feedback. It was our pleasure to care for you.

Rated 5 out of 5 stars

I really appreciate the warm and…

I really appreciate the warm and welcome greetings from the front desk staff, Jocelyn, and Anna, my injector.Ana is so gently and always have a pleasant smile, which makes my session relaxing and comforting. I highly recommend giving skin vitality a try! Oh, and always have great deals!!

29 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We are so happy to hear that you had a great experience. Thank you for your support and for sharing your feedback. It was our pleasure to care for you.

Rated 5 out of 5 stars

From the moment I walked in it was a…

From the moment I walked in it was a professional, sophisticated and beautiful experience. From the aromas in the air, to the process, to meeting the staff (which were some of the kindest, sweetest, most approachable team I’ve met) I had a great experience.

29 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review. We are committed to providing the highest level of care and service, and it is incredibly rewarding to know that your experience reflected that commitment.

Rated 5 out of 5 stars

staff was amazing

29 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review. We are committed to providing the highest level of care and service, and it is incredibly rewarding to know that your experience reflected that commitment.

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