Skin Vitality Medical Clinic Reviews 

787
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 744 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, noting that team members are exceptionally knowledgeable, highly professional, and dedicated to making cosmetic procedures as comfortable as possible. Consumers also highlight the seamless service, clean facilities, and thorough explanations provided by providers during consultations. People consistently report feeling well-informed and at ease from the moment they arrive until their treatment concludes. Some reviewers were not happy with administrative communication and strict clinic policies regarding credits and payments. A few individuals experienced unhelpful responses from front desk receptionists, along with occasional frustrations regarding scheduling and support.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Reviewers mention positive feedback about service, highlighting professional staff and excellent care during... See more

User experience

Customers consistently note positive experiences with user experience, highlighting friendly staff and smooth... See more

Location

People report overwhelmingly positive experiences with the various locations, highlighting convenient... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are always welcoming, attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more

Company replied

Rated 5 out of 5 stars

Maryam has been doing my laser hair removal at Ajax Skin Vitality for 3 years and I highly recommend her services. She is wonderful and goes above and beyond to make you feel comfortable!

Company replied

Rated 5 out of 5 stars

From the moment I walked in, to the moment I left, the team here were nothing but professional. I was treated by Rikki and I appreciate how welcoming she was. I will definitely be coming back when... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(787)

752 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visiting skin Vitality was great they…

Visiting skin Vitality was great they explained everything they would do for the cool sculpting and I would definitely get it done at a later date. I just didn’t have $2700. for two visits I would need. So when I save the money I will definitely give it a try

30 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We love hearing feedback like this! Thank you for your support and for choosing Skin Vitality.

Rated 5 out of 5 stars

Loved my experience here

Loved my experience here, everyone is so friendly! Amazing service

30 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the kind words! We strive to provide every patient with an exceptional experience, and we're so happy you felt that.

Rated 5 out of 5 stars

I've had a great experience at Skin…

I've had a great experience at Skin Vitality in St. Catharines. Nicole is amazing. She has incredible attention to detail, takes the time to make sure everything looks natural and balanced, and never makes you feel rushed. She's knowledgeable, professional, and explains everything clearly.
The atmosphere is welcoming and comfortable, and Nicole's friendly personality makes every appointment enjoyable. I wouldn't hesitate to recommend Nicole to anyone looking for quality care and beautiful results.

30 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the kind words! We strive to provide every patient with an exceptional experience, and we're so happy you felt that.

Rated 5 out of 5 stars

Great experience!

The service at Skin Vitality Barrie is top notch. Elena is my preferred service provider and she is amazing at what she does. I always feel well taken care of when I visit, and I am very happy with my results.

30 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the kind words! We strive to provide every patient with an exceptional experience, and we're so happy you felt that.

Rated 5 out of 5 stars

Knowledgeable and friendly staff

Knowledgeable and friendly staff, helpful in products that are right for me. I have always been satisfied with my results!

29 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the kind words! We strive to provide every patient with an exceptional experience, and we're so happy you felt that.

Rated 5 out of 5 stars

I had a pleasure of meeting Mieke and…

I had a pleasure of meeting Mieke and reconnect to Nicole (the nurse who did my botox injections). It was a follow up appointment after two weeks from the intial injection time- it was done natural and they never enforce/oversell anything that isn't necessary. I really appreciate that they understand individual anatomy and doesn't recommend unncessary treatments. I also asked some questions to Mieke about micro needling and got my questions answered. I will definitely be back for botox or microneedling treatments to address some skin concerns of mine. Thanks ladies. Also receptionist is very kind. I appreciate their honesty and what I will benefit or not benefit from the services. Thank you ladies !

23 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. We truly appreciate your support and look forward to seeing you again soon!

Rated 1 out of 5 stars

I just recently had my crown done and…

I just recently had my crown done and spent the 375$ and it made no difference . I honestly think it’s a scam. I had my lips done there as well just recently and spent 375 as well and it lasted a day . I wouldn’t recommend this company to anyone.

22 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We truly appreciate you taking the time to share your feedback. It’s clear that your experience did not reflect the level of care and service we strive to provide, and we are sincerely sorry for this. We would be grateful for the opportunity to speak with you and work toward a resolution. Please contact our Patient Care team at patientcare@skinvitality.ca at your earliest convenience so we can personally assist you. Your satisfaction is very important to us, and we look forward to the opportunity to restore your confidence in our care.

Rated 5 out of 5 stars

Very comfortable

I appreciated that the focus was on my concerns, versus an analysis of what someone else perceived needed work on my face. This allowed me to completely trust the process and recommendations. Everyone was attentive, friendly, and thorough.

23 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your kind words and your 5-star review! It means so much to our team. We're grateful you chose Skin Vitality and can't wait to welcome you back.

Rated 5 out of 5 stars

Go To Spot

Irena at the Stoney Creek location is an absolute master of her craft, she takes her time to get to know client goals and is very conscientious about the treatment - it never feels like she’s trying to upsell you or provide you with unnecessary options that’s don’t meet your goals. The team is very friendly overall and the clinic is very clean and professional.

22 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review! It was our pleasure to care for you, and we're delighted to hear you had a positive experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Amazing experience as always

Amazing experience as always, they are so kind and supportive!!!

20 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us such wonderful feedback! We are so pleased you enjoyed your visit and appreciate your trust in our team.

Rated 5 out of 5 stars

Wonderful friendly staff made the whole…

Wonderful friendly staff made the whole experience easy and pleasant

20 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We're so grateful for your 5-star review! Thank you for your support and for allowing us to be part of your aesthetic journey. We look forward to seeing you again soon.

Rated 4 out of 5 stars

Better the second time!

I had my second laser treatment for the spider veins on my face and was really impressed with Wonda and the work she did. I was a little apprehensive going for the second time as my first experience wasn’t what I expected and was a little disappointed in the work. I’m looking forward to my third appointment in a few weeks. I was also grateful for the communication from Skin Vitality to find out more about my concerns.

19 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

It was our pleasure to care for you, and we're delighted to hear you had a positive experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Sam you are awesome ❤️

Sam, Sharda and Lucas are the best. Very professional and efficient 👍👍👍

19 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your thoughtful review! Hearing that you had such a positive experience means a great deal to us. We appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Everyone was great

Everyone was great. Kind, patient. Great experience

19 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your wonderful feedback! Providing an exceptional patient experience is always our goal, and we're so happy we could be part of yours. We look forward to welcoming you back.

Variation 11

Rated 1 out of 5 stars

Follow up to my Jun 15 appointment

Follow up to my Jun 15 appointment! I paid for a treatment that in the end could not be given. They do not issue credits at the locations, you have to go thru patient care. Well 2 phone calls and 2 emails later still no credit in sight!! I do not appreciate them having my money for no reason for 4 days at this point!! There is no customer care!! Pay after the treatment to avoid these issues!!!! Terrible experience

15 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We're glad this was resolved for you, Joanne. Thank you for your feedback. We hope to see you in future.

Rated 5 out of 5 stars

The staff are prompt

The staff are prompt, approachable and professional. Everything is very clean, well organized and inviting. I would recommend treatments to friends and family and will return. I received Botox and filler and have received compliments on how my skin looks.

1 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We're thrilled to hear you had a great experience! Thank you for your 5-star review and for trusting Skin Vitality. We can't wait to welcome you back for your next visit.

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