Skin Vitality Medical Clinic Reviews 

775
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 744 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, noting that team members are exceptionally knowledgeable, highly professional, and dedicated to making cosmetic procedures as comfortable as possible. Consumers also highlight the seamless service, clean facilities, and thorough explanations provided by providers during consultations. People consistently report feeling well-informed and at ease from the moment they arrive until their treatment concludes. Some reviewers were not happy with administrative communication and strict clinic policies regarding credits and payments. A few individuals experienced unhelpful responses from front desk receptionists, along with occasional frustrations regarding scheduling and support.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Reviewers mention positive feedback about service, highlighting professional staff and excellent care during... See more

User experience

Customers consistently note positive experiences with user experience, highlighting friendly staff and smooth... See more

Location

People report overwhelmingly positive experiences with the various locations, highlighting convenient... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are always welcoming, attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more

Company replied

Rated 5 out of 5 stars

Maryam has been doing my laser hair removal at Ajax Skin Vitality for 3 years and I highly recommend her services. She is wonderful and goes above and beyond to make you feel comfortable!

Company replied

Rated 5 out of 5 stars

From the moment I walked in, to the moment I left, the team here were nothing but professional. I was treated by Rikki and I appreciate how welcoming she was. I will definitely be coming back when... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

775 reviews

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Asks customers to review

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Replied to 86% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(775)

737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had some hesitation about fillers

I had some hesitation about fillers. I’m 69 and have noticed more lines after having been on Ozempic for some time. The process was explained in detail which put me at ease. Selena works like an artist with her needles. I’m very happy with the results and look forward to seeing them again.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

My review on Skin Vitialty

I just had my second visit at Skin Vitality for a follow-up, and the experience was amazing. The nurse are incredibly thorough, taking the time to explain exactly what to expect post-treatment, including duration, results, and all the dos and don'ts. They make you feel so comfortable, and their knowledge is truly impressive. It's a pleasant experience.
My experience was atthe Milton office. A great team over there.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been getting Lazer hair removal…

I have been getting Lazer hair removal at the Eglinton location the service is wonderful all staff are always so polite and helpful.The prices are very competitive and the location is a quick walk from subway. It's a little far for me but service keeps me returning.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I always have a great experience

I always have a great experience! Paulina is my favourite, but they are all great. They always take the time to answer all my questions and address any concerns or alterations to my treatment.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Katrina is always helpful

Katrina is always helpful, professional, and knowledgeable. She doesn't over-do anything and is able to keep the costs reasonable and the outcome natural. I've been going there for years and would recommend it.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience as a first time for a…

Great experience as a first time for a cosmetic Botox procedure. My medical history was carefully reviewed by a nurse practitioner and the nurse performing the procedure was friendly and knowledgeable. I will be back!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Awesome service

My first visit for a consultation for sculptra and these fab ladies exceeded my expectations I can wait for my first treatment and the results
Thanks again for the quality of service
Gina

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Clinic

I've visited this clinic twice now for gummy smile botox. Each visit i have been treated so kindly and professionally by all staff. Everyone was very kind and knowledgeable. The place is easy to access with paid and street parking. Genuinely no complaints.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

This review is specifically about the Richmondhill lication

This review is specifically about the Richmondhill location and its staff, not the injector, Jina. I’ve actually had a very positive experience with her, who is professional and does a great job.
Unfortunately, my experience with the staff at this location has been consistently disappointing. The receptionists are cold, and dismissive, and I’ve experienced serious issues with communication and payment that were caused by their own mistakes. I was even threatened with collections over an issue that resulted from their side.
What concerns me most is the lack of professionalism and client care. Cosmetic treatments are discretionary services that people spend their extra money on, so the client experience should matter. I genuinely hope the management takes this feedback seriously and reconsiders how staff are trained, particularly when it comes to communication, and basic customer service.

7 August 2026
Unprompted review
Rated 4 out of 5 stars

Fab first experience with Skin Vitality Eglinton

I had a fabulous first experience with Skin Vitality - Eglinton location. All the staff were kind and professional, and my injector Patricia was sweet, made me feel comfortable and extremely thorough process-wise. I will definitely be back to Skin Vitality!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

It’s so easy to book and appointment…

It’s so easy to book and appointment via phone or text, knowledgeable staff to answer questions, always triple checking health info and doing things safely and in a sterile environment. Ana is an absolutely amazing nurse / injector - so calm and reassuring with a very light touch. Convenient location, accessible parking and hours of operation only add to the positive experience. It’s the 1st and only place I’ve ever gone for my treatment(s) and the only place I WILL continue to go. Also ? Can’t beat the amazing products/deals …. Always something available to help keep the costs down.
12/10 stars all day long !!!!!!

5 August 2026
Unprompted review
Rated 4 out of 5 stars

I had a positive experience here

I had a positive experience here, initially I had some issues but they really try to make things right and make sure you’re happy! I think mistakes are normal but how you come back from them is the important part, I think people there are knowledgeable, I highly recommend Aggie(hope I spelled her name right) she’s honest trustworthy and cares about her clients :)

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I've always had a fantastic experience…

I've always had a fantastic experience at the Ajax location (haven't visited any others). The staff are all so nice, very informative and understanding of my needs. The instructions were clear and I felt I was really heard with what I need and given options. I would highly recommend this clinic, they will take the best care of you!

5 August 2026
Unprompted review

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