Skin Vitality Medical ClinicReviews 

697
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 673 reviews, reviewers overwhelmingly had a great experience with this company, often feeling welcomed and comfortable from the moment they arrived. Customers consistently praise the staff for their professionalism, knowledge, and caring approach, making them feel at ease and well-informed throughout their treatments. Many highlight the excellent customer service, noting that staff are attentive, explain procedures clearly, and prioritize their comfort and goals. The service itself is frequently described as efficient and precise, with many people expressing satisfaction with their results and the overall user experience. Reviewers also appreciate the clean facilities and convenient locations, making their visits pleasant and accessible. However, some people were dissatisfied with their experience, feeling their concerns were not taken seriously and reporting disappointing customer service when issues arose.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism and care from staff who... See more

User experience

Customers consistently report positive experiences, highlighting the welcoming atmosphere and the... See more

Location

Customers consistently note positive experiences with various locations, with many reviewers praising... See more

Customer service

Reviewers mention positive feedback about customer service, with many feeling respected, valued, and well... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience at Skin Vitality was warm and welcoming from the moment I walked in. The staff made me feel comfortable right away, taking the time to explain everything clearly without overwhelming me... See more

Company replied

Rated 5 out of 5 stars

I had my first Morpheus 8 treatment and my nurse Julia was excellent! Julia made me feel very comfortable and explained everything as she was doing it! I felt very relaxed and confident and I am so ha... See more

Company replied

Rated 5 out of 5 stars

Staff was wonderful and understanding especially because I was 6 min late & had issues with my credit card. My person, I think Elizabeth is very kind & fast with the Botox treatment. She keeps ch... See more

Company replied

Rated 5 out of 5 stars

This was my one of my first experiences visiting a clinic of this sort and I did my research first and read lots of reviews. I’m so glad I chose Skin Vitality. My experience was amazing and I couldn’t... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

697 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(697)

671 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So helpful

I tried and tried to make a purchase with a link I was sent - there was technical difficulties and when I called, the skin vitality representatives were always helpful. I got the deal and was so happy for the help!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly atmosphere

Very friendly atmosphere, they explain every procedure in detail. Jocelyn is wonderful. Whatever questions about other procedures i would like she explains. Nurse Patricia was great!

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Botox didn’t work on left side of lip

Botox didn’t work on left side of lip. I’ve never had this problem before. First nurse tries to teme there’s no difference. Perhaps an eye exam may help her. Then they want to charge me to fix their error. Previous Botox injections weren’t done by tapping then injecting. It was administered very quickly. I would 100% never recommend this clinic again

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Visiting skin Vitality was great they…

Visiting skin Vitality was great they explained everything they would do for the cool sculpting and I would definitely get it done at a later date. I just didn’t have $2700. for two visits I would need. So when I save the money I will definitely give it a try

30 June 2026
Unprompted review
Rated 5 out of 5 stars

I've had a great experience at Skin…

I've had a great experience at Skin Vitality in St. Catharines. Nicole is amazing. She has incredible attention to detail, takes the time to make sure everything looks natural and balanced, and never makes you feel rushed. She's knowledgeable, professional, and explains everything clearly.
The atmosphere is welcoming and comfortable, and Nicole's friendly personality makes every appointment enjoyable. I wouldn't hesitate to recommend Nicole to anyone looking for quality care and beautiful results.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

The service at Skin Vitality Barrie is top notch. Elena is my preferred service provider and she is amazing at what she does. I always feel well taken care of when I visit, and I am very happy with my results.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a pleasure of meeting Mieke and…

I had a pleasure of meeting Mieke and reconnect to Nicole (the nurse who did my botox injections). It was a follow up appointment after two weeks from the intial injection time- it was done natural and they never enforce/oversell anything that isn't necessary. I really appreciate that they understand individual anatomy and doesn't recommend unncessary treatments. I also asked some questions to Mieke about micro needling and got my questions answered. I will definitely be back for botox or microneedling treatments to address some skin concerns of mine. Thanks ladies. Also receptionist is very kind. I appreciate their honesty and what I will benefit or not benefit from the services. Thank you ladies !

23 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. We truly appreciate your support and look forward to seeing you again soon!

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