Met my goal and my physician recommended I taper down. I needed to cancel membership. Portal took me so far and then had to call customer support . Yuan was excellent. Got me cancelled and cleared by... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After I said that I was unsatisfied with my service they immediately corrected it without overnight shipping and giving my account to a new agent that listens to me. So delighted with the outcome.... See more
Company replied
My conversation with Jennelyn D. on their support team was not only efficient, but she went above and beyond to secure a discount on my future subscription given I was a 6-month member coming towards... See more
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Yuan listened carefully to my request and then my subsequent questions. He then worked in a timely manner to provide the solution that I needed. Finally, before finishing the call, Yuan provided an... See more
Company replied
Company details
- Weight Loss Service
- Health Consultant
- Holistic Medicine Practitioner
- Online Pharmacy
- Online Prescription Medication Vendor
- Wellness Program
Written by the company
SkinnyRX is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRX is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
Contact info
United States
- 1-888-979-9580
- support@skinnyrx.com
- skinnyrx.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SkinnyRx
Thank you so much for the five stars! We truly appreciate your support and are so glad to have you with us. We're always here if you need anything!
Great
Great, reliable and seamless process. Highly recommend. Ivy in customer service was also amazing.
24 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're thrilled to hear the process felt smooth and easy for you. We'll make sure Ivy gets the recognition she deserves and we're lucky to have her on the team. We're always here if you need anything!
Skinny Rx & Christian are the best!!
Christian is the best sales representative at Skinny Rx. I have been using Skinny Rx for two years and it has helped me tremendously. I highly recommend this product, along with Christian's service. Thank you very much!
24 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for this wonderful review! We're so happy to hear that you've had such a great experience over the past two years — that means the world to us. We'll absolutely pass along your kind words to Christian. We're grateful to have you as part of our community and look forward to continuing to support you on your journey!
paul was very helpful
paul was very helpful. I havent recieved my medicine yet though so im a little anxious about that.
21 May 2026
Reply from SkinnyRx
So glad Paul was able to help! We totally understand the wait can be stressful. Give us a call at 888-979-9580 and we'll get that sorted out for you!
Excellent customer care team
Excellent customer care team! Any questions or concerns have been answered in little to no time. Make this a great experience. Very supportive team!!
22 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for this amazing review! We love hearing that our team was able to help you quickly and make your experience a great one. We'll be sure to pass along your kind words. We're always here if you need anything!
Reply from SkinnyRx
Thank you for the kind words! We're so glad Aimee was able to help and made the experience a great one. We'll make sure she knows you appreciated her. If you ever need anything, we're just a call away at 888-979-9580, Mon–Fri 8am–8pm and Sat–Sun 9am–6pm EST!
Outstanding Service & Care Every Time!
I cannot say enough wonderful things about Monica Bibbs! As a returning customer, I continue to be beyond impressed with the amazing care, professionalism, and kindness she provides every single time. Monica truly goes above and beyond to make you feel valued, comfortable, and taken care of throughout the entire experience.
21 May 2026
Reply from SkinnyRx
Thank you so much for this wonderful review! We're so happy to have you back as a returning customer, and we'll make sure Monica sees this — she absolutely deserves the recognition. Feedback like yours means the world to us. As always, if you ever need anything, we're just a call away at 888-979-9580!
Cheri was very helpful during our phone…
Cheri was very helpful during our phone conversation.
19 May 2026
Reply from SkinnyRx
Thank you so much for sharing this! We love hearing when our team members make a real difference. We'll be sure to pass along your kind words to Cheri. If you ever need anything else, don't hesitate to give us a call at 888-979-9580. We're always happy to help!
Great customer service!
21 May 2026
Reply from SkinnyRx
Thank you so much — this genuinely made our day! We're so glad you had a great experience, and we'll be sure to pass along your kind words to the team. We're always here if you need anything — don't hesitate to reach out!
Aira was very helpful
Aira was very helpful. We had traveled back north to other home and I had changed my address last month to reflect that. I had called last week looking for my May shipment as it normally arrives before I take my last injection. They escalated my concern and medication shipped out the next day. I traveled back to my other home the next day for an appointment. Luckily, I was there, as my shipment arrived at the other home!! I now did not have my travel ice pack with me for travel back and called . Aira was able to get a refund for my problem. And was able to secure a future savings for my medication as well! That was top notch! Hopefully next month will arrive at the correct address….
20 May 2026
Unprompted review
Reply from SkinnyRx
Thank you for sharing this! We're sorry for the hassle but so glad Aira was able to make it right for you. We'll make sure your address is all set so next month goes without a hitch. We appreciate you and your patience!
Reply from SkinnyRx
Thank you so much for the kind words! We will be sure to pass this along to Gian. We are glad he was able to make your experience a great one. We appreciate you taking the time to share this!
Friendly customer service
Friendly customer service, very helpful in finding the best deal for me. Gian listened to my concerns and answered my questions.
18 May 2026
Reply from SkinnyRx
Thank you so much for the kind words! We're really happy to hear Gian was able to help and make the process easy for you. We'll be sure to pass along the feedback. We're always here if you need anything!
Customer service was VERY helpful
Customer service was VERY helpful, VERY professional, and VERY understanding. My customer service person was Psalm and he was extremely helpful as he answered my questions and guided me through a specific-change in my order. I want to extend my gratitude to Psalm for all his help and assistance. WONDERFUL!!
20 May 2026
Unprompted review
Reply from SkinnyRx
Thank you for the wonderful feedback! We are thrilled to hear Psalm took such great care of you and we will absolutely make sure he knows you appreciated him. We look forward to continuing to take care of you!
Great customer service
Cherri was extremely helpful . She was very patient with me to teach me how to download my ID. She is a keeper and she deserves a bonus.
Provided excellent customer service.
20 May 2026
Reply from SkinnyRx
Thank you so much for the kind words! We will absolutely pass this along to Cherri. It is always great to hear when our team goes above and beyond to make sure our patients feel supported. We are lucky to have her too! If you ever need anything, do not hesitate to reach out. We are always here to help.
If you’re looking for a true partner in…
If you’re looking for a true partner in your weight loss journey, Skinny RX should absolutely be your top choice. From the very beginning, their team has been attentive, friendly, knowledgeable, and genuinely supportive every step of the way. From my initial intake consultation to receiving my medication, the entire process has been smooth, professional, and reassuring.
What really sets Skinny RX apart is how much they care about their patients and their success. They don’t make you feel like just another client — they make you feel supported, encouraged, and confident throughout the journey. Their responsiveness, expertise, and personalized approach have made a huge difference for me.
I’m excited to continue working toward my ideal weight with Skinny RX and couldn’t recommend them more highly. If you’re searching for a trusted provider and supportive partner to help you achieve your goals, choose Skinny RX — you’ll be in excellent hands.
11 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We love hearing this — making sure our patients feel supported every step of the way is what we are all about. So happy to have you with us and we are rooting for you the whole way!
My overall experience with SkinnyRx has…
My overall experience with SkinnyRx has been a disaster. It took 4 weeks for the Care team to respond to my questions about my prescription. I have cancelled my subscription, but Ivy was so helpful in Customer Service. Honestly, she was the first person to be actually helpful at the company. So, I am giving Ivy 5 stars! The rest I am less than impressed.
20 May 2026
Unprompted review
Reply from SkinnyRx
Thank you for the honest feedback and we're truly sorry your experience wasn't what it should have been. We're passing Ivy's kind words along to her, she deserves it!
If you ever need anything, we're always a call away at 888-979-9580, Mon–Fri 8am–8pm EST and Sat–Sun 9am–6pm EST.
Great customer service and results
In my 10th month and requested to switch to Trizepetide injections rather than Semiglutide. Staff was extremely helpful. John called to get billing set up and made it very easy for me to switch.
20 May 2026
Unprompted review
Reply from SkinnyRx
10 months in, that is such a milestone — congrats! We are really happy to hear John made the transition easy for you. Wishing you nothing but success as you continue your journey with us!
Thank you so much Ella for going above…
Thank you so much Ella for going above and beyond to explain to me the deals and also updating my account and answering all my questions.
Thank you again!!!
20 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We'll make sure Ella sees this and she'll be thrilled to hear it. We're always here if you need anything!
Reply from SkinnyRx
Thank you so much, that truly means a lot to us! Thank you so much, that truly means a lot to us! We're happy to hear you had a great experience. We're always here if you need anything. Wishing you all the best on your journey!
I had the opportunity to speak with… Kurt
I had the opportunity to speak with Kurt Daluz today in a billing issue and he was polite and professional during the entire process. He helped me with the issues and never during the call was he rude in anyway. I would recommend SkinnyRx to anyone who is looking for a weight loss program. They are very professional and understanding people.
20 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for taking the time to share this! We are so glad Kurt was able to help you and that your experience was a positive one. We will make sure he knows you took the time to leave this review. We look forward to continuing to support you on your journey!
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