Met my goal and my physician recommended I taper down. I needed to cancel membership. Portal took me so far and then had to call customer support . Yuan was excellent. Got me cancelled and cleared by... See more
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Review summary
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After I said that I was unsatisfied with my service they immediately corrected it without overnight shipping and giving my account to a new agent that listens to me. So delighted with the outcome.... See more
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I gave it a five star because I started of with having a bit of issues but customer service was amazing helping me out. And even tho it took a few days they definitely solved my issues I am very pleas... See more
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My conversation with Jennelyn D. on their support team was not only efficient, but she went above and beyond to secure a discount on my future subscription given I was a 6-month member coming towards... See more
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Company details
- Weight Loss Service
- Health Consultant
- Holistic Medicine Practitioner
- Online Pharmacy
- Online Prescription Medication Vendor
- Wellness Program
Written by the company
SkinnyRX is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRX is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
Contact info
United States
- 1-888-979-9580
- support@skinnyrx.com
- skinnyrx.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with Sam!
I had a great experience with Sam, the customer service representative who assisted me over the phone. He was very kind, courteous, and professional throughout the entire interaction. He addressed all of my requests efficiently and made the process very easy. I truly appreciated his patience and excellent customer service.
28 May 2026
Unprompted review
Reply from SkinnyRx
Thank you for the kind words! We'll make sure Sam hears this and we know he'll be glad he could help. We appreciate you taking the time to share your experience!
THANK YOU JESUS FOR CHRISTIAN
28 May 2026
Unprompted review
Reply from SkinnyRx
Christian is the kind of person who makes us proud to have him on the team. Thank you so much for sharing this. We'll make sure he sees it!
If you have insurance dont use SKINNY RX
I've been using them since January 2026, but this is my last month. Waaaaay more expensive than other companies and this one REFUSES to give you any information on the prescription to submit to insurance(diagnose code, group or tax ID of prescriber -- SKETCHHHHHHH) .
So if you have no insurance, skinnyrx is like the others but fast and expensive. If you have insurance do not use skinny rx - it feels fishy to me to be doing injections from a company that won't give me the basic prescriber information needed to submit my prescriptions to medical insurance and so I'm switching to Ro.
28 May 2026
Unprompted review
Reply from SkinnyRx
Thank you for taking the time to share your experience. We're sorry to hear your time with us didn't fully meet your expectations. We'd love the opportunity to look into your concerns further and make sure you have the information you need. Please don't hesitate to give us a call at 888-979-9580, Mon–Fri 8AM–8PM EST or Sat–Sun 9AM–6PM EST and our team will be happy to assist.
Carmelyn Baquido was very helpful and…
Carmelyn Baquido was very helpful and great with communication! Everything went perfect!
28 May 2026
Reply from SkinnyRx
Thank you so much for sharing this, Carmelyn deserves to hear it! We're thrilled everything went smoothly and that she made the experience a great one. We'll be sure to pass along your kind words!
Aira gave personalized care when using…
Aira gave personalized care when using SkinnyRx services.
26 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We're really glad to hear Aira made your experience feel personal -- that's exactly what we aim for. We'll make sure she knows her care made an impression. We appreciate you taking the time to leave a review!
SkinnyRx billed me for a month I didnt…
SkinnyRx billed me for a month I didnt receive a shipment. I had asked for a pause in treatment and they still billed the $349 telling me that will be the payment for when I restart treatment. I have decided to stop treatment and they wont issue a full refund. They are only issuing 25%. You only end up talking to AI in the chat feature. Not a real person. It is wrong to bill for services you dont provide. I regret that I didnt use a local provider because when problems arise, you have no voice.
Update 6/23/26 Skinny Rx called me and they are refunding the entire amount, which was $349. I am very thankful they made it right. I dont know where or how this came about as they were adamant they were only refunsing 25% nonetheless I am grateful for their reconsideration.
27 May 2026
Unprompted review
Reply from SkinnyRx
Thank you for sharing your experience. We're sorry to hear you're frustrated and we understand how important it is to feel heard when concerns come up. We do have processes in place around pause requests and billing that are outlined at enrollment, and our team works to apply them as fairly as possible. That said, we never want a patient to walk away feeling unresolved. We'd love the opportunity to look into this further and make sure everything was handled correctly especially since we cannot locate an account since there was no name left on the review: Please give us a call at 888-979-9580, Mon–Fri 8AM–8PM EST or Sat–Sun 9AM–6PM EST and we'll be happy to assist.
Amazing experience
Amazing experience, back after trying other companies, due to the ease and customer service, the pricing is great too! Great customer service all around and you actually speak to a live person.
28 May 2026
Reply from SkinnyRx
Welcome back! We're so glad you came back to us, and we love hearing that the experience felt just as good as you remembered. Speaking with a real person really does make all the difference, and we'll make sure the team knows you noticed. See you next time!
Mary was so easy to talk to and she was…
Mary was so easy to talk to and she was able to walk me through the process of changing my prescription which took under 5 minutes. I recommend asking for her when you call.
28 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We'll make sure Mary knows her efforts are being recognized. She truly is a gem. We're glad the process was quick and stress-free, and we hope to continue making every interaction just as smooth. We appreciate you recommending us!
Amér was very helpful thank you
27 May 2026
Reply from SkinnyRx
Thank you so much for sharing this! We'll make sure Amér knows their help made a difference — feedback like this truly means a lot to our team. We appreciate you taking the time! May we know how we can make your experience better to gain that 5th star?
Assistance from Carmelyn Baquido
Carmelyn Baquido kindly let me know my payment method failed even though I received no notice from my bank. Because of this I was able to get my medication shipped on time after help updating my payment method.
27 May 2026
Reply from SkinnyRx
So glad Carmelyn caught that in time! We never want a payment issue getting in the way of your medication. Happy we could get it sorted and your order shipped on time!
Yuan in Customer Support was super…
Yuan in Customer Support was super helpful to help me adjust my prescription! Very easy to work with!
27 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We'll make sure Yuan sees your kind words. We're glad the prescription adjustment process was smooth and easy for you. That's exactly the experience we want every patient to have!
Monica B was great
Monica B was extremely helpful, kind, and she had a contagious upbeat energy. My only complaint about the whole experience was there was a span of 2 days where you guys had called me at least 30 times to update my payment, even though I had answered and spoken to the agents at least twice to inform them of this. This is none of the agents’ fault as I’m sure they were simply calling the person the computer told them to call, but I think maybe it was a data issue or something.
22 May 2026
Reply from SkinnyRx
Thank you for the kind words about Monica B! She's a gem and we'll make sure she sees this.
You're totally right about the calls, and we're sorry about that. Sounds like a system glitch on our end, and that's on us to fix. We appreciate you being so understanding about it!
I used different companies throughout…
I used different companies throughout my weight loss journey but no one was so professional like Skinnyrx and the the sales agent Michael Cavalier. I will recommend this company to all my friends.
6 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We're really glad your experience with us stood out, and we'll make sure Michael knows you mentioned him — he'll love hearing that. Wishing you continued success on your journey, and we truly appreciate the kind words and the recommendation!
Professional and easy to communicate…
Professional and easy to communicate with.
26 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much! We always want working with us to feel easy and stress-free, so this really means a lot. We appreciate you taking the time to share your experience!
Reply from SkinnyRx
We love hearing this about Rowena! Thank you so much for taking the time to share.
Mary was extremely helpful!
Mary was extremely helpful in addressing my customer service needs to update my shipping address. Overall, I have found the customer support experience with SkinnyRx to be wonderful.
26 May 2026
Unprompted review
Reply from SkinnyRx
Thank you for the kind words! We'll pass along the love to Mary — she'll be so happy to hear this. So glad we could help!
Courteous and Efficient
Yuan was very courteous and efficient straightening out my issue.
26 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We'll make sure Yuan knows you took the time to share this. He'll be thrilled. We're glad everything got sorted out quickly, and we're always here if you need us!
Good customer service
Representative was very professional and able to help me:
20 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're really glad our representative was able to help you out. We'll be sure to pass along the recognition. Don't hesitate to reach out if you ever need anything!
Customer service has made me come back again and again!!…
Monica has been there with me through this whole process and has made sure I understand what is going on and she is 96% of why I come back to this specific site and continue with this process! Thank you skinnyRX. I can’t wait to continue this journey with you!
18 May 2026
Reply from SkinnyRx
This honestly made our day! Monica is such a valued part of our team, and we are so glad she has been able to make this journey feel a little easier for you. We will absolutely pass along your kind words to her — she deserves to hear this! We are so excited to continue supporting you. Thank you for being part of the SkinnyRx family!
This is my second round of GLP
This is my second round of GLP. I trust this company and their amazing staff very helpful!! Carmy was so helpful and sweet . I have tried another brand and it did not work!! I’m looking forward to my second experience. And feeling happy in my skin.
15 May 2026
Reply from SkinnyRx
Welcome back! We're so happy to have you with us again and even happier to hear that Carmy took such great care of you. We'll make sure she knows you said that! Wishing you all the best on your second round, we're rooting for you every step of the way!
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