Met my goal and my physician recommended I taper down. I needed to cancel membership. Portal took me so far and then had to call customer support . Yuan was excellent. Got me cancelled and cleared by... See more
Company replied
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Review summary
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After I said that I was unsatisfied with my service they immediately corrected it without overnight shipping and giving my account to a new agent that listens to me. So delighted with the outcome.... See more
Company replied
My conversation with Jennelyn D. on their support team was not only efficient, but she went above and beyond to secure a discount on my future subscription given I was a 6-month member coming towards... See more
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Yuan listened carefully to my request and then my subsequent questions. He then worked in a timely manner to provide the solution that I needed. Finally, before finishing the call, Yuan provided an... See more
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Company details
- Weight Loss Service
- Health Consultant
- Holistic Medicine Practitioner
- Online Pharmacy
- Online Prescription Medication Vendor
- Wellness Program
Written by the company
SkinnyRX is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRX is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
Contact info
United States
- 1-888-979-9580
- support@skinnyrx.com
- skinnyrx.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
4 months with skinny Rx
I didn't want to write a review at the beginning of my subscription because I felt I hadn't interacted enough to make a meaningful assessment. However, now that I am in my 4th month, I can say that I highly recommend SkinnyRx, and I'm so glad I selected them because when I was reading through other services on Trust Pilot in order to decide which one to select, I saw some awful scenarios with other companies that didn't end well. Yet each time that I deal with a SkinnyRX care team member, they are always polite, professional, patient and very accessible.
I have communicated with the telehealth clinicians because I needed help with reading the measurements on the syringe, and they explained it thoroughly, and then they showed me where to find a video in the SkinnyRx portal on how to administer the shots. I've also communicated with the pharmacy as well as with several customer support team members: Paul, Kristfaith, Giselle, Asha, Aira, Marie, Ivy, Brenda, Erwin, Jonathan, Megan, Yuan, Annabel, Mariz and Jimmabelle. When I experienced a delivery issue with FedEx, they worked on it until it was resolved, and then they followed up with me to find out if I needed additional assistance. They have a comprehensive support team to address most any type of problem that you could experience, and if they need to look into anything, they get back to you in a timely fashion. So far, I have lost 15 lbs with the Tirzepatide, which is halfway to my goal. I am very happy with the experience that I'm having with SkinnyRx.
4 June 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for this — it genuinely made our day! 15 lbs down and halfway to your goal is amazing, and we're so proud of you! We'll make sure the whole team knows they were mentioned by name. That kind of recognition means so much to them. We're with you every step of the way — keep going, you've got this!
Great information was given to me. Very professional and pleasant. She was also patient with my questions.
Yes my experience was great. I received the information I needed. Pleasant and professional.
3 June 2026
Reply from SkinnyRx
Thank you so much for the kind words! We're really glad we could get you the information you needed and that the experience felt pleasant from start to finish. We appreciate you taking the time to share this — it truly means a lot to our team!
So far so good
So far so good! Aimee B was a sweet girl...just waiting on a follow-up call now.
3 June 2026
Reply from SkinnyRx
Thank you so much for the kind words! We're glad your experience has been positive so far, and that follow-up call is on its way. We appreciate your patience and look forward to taking great care of you!
Yuan offered great customer service!
Yuan offered great customer service!
Thank you very much
3 June 2026
Unprompted review
Reply from SkinnyRx
Thank you so much! We'll make sure Yuan sees this. We really appreciate you taking the time to share.
Jimmabelle Llanes was very helpful in meeting my order issue.
Jimmabelle Llanes was very helpful in correcting my order and offered me a discount to make up for the missed billing. Very accommodating to my issue. Great customer support and service.
3 June 2026
Unprompted review
Reply from SkinnyRx
Thank you for sharing this! Jimmabelle is awesome and we're so happy she could get everything sorted out for you. We appreciate your patience and are glad we could make it right!
Great customer service
Everything has been easy and Baesana was very helpful when I called with a question. I’ve had a great experience, hit my goal weight and will recommend SKINNYRX to anyone interested in weight loss.
3 June 2026
Unprompted review
Reply from SkinnyRx
Thank you for sharing this! Congratulations on hitting your goal weight, that's huge! So glad Baesana was able to help and we'll make sure she knows you mentioned her. We appreciate the recommendation and wish you all the best!
Yuan was extremely helpful!
3 June 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We're so glad Yuan was able to take great care of you.
We'll be sure to pass along your kind words. We hope to hear from you again soon!
Mary was very helpful
Mary was very helpful! She answered all of my questions and walked me through the entire process!
3 June 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! Mary is wonderful and we're really lucky to have her on the team. We know the process can feel like a lot to navigate, so it means the world to hear she made it smooth and easy for you. We'll be sure to pass your kind words along to her!
Giselle was very helpful answering all…
Giselle was very helpful answering all my questions!
1 June 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for taking the time to share this! We're thrilled to hear that Giselle was able to answer all your questions she truly is a gem on our team. We'll make sure she sees this! 😊
Cyr was the GOAT!
Cyr was the GOAT!
Great customer service, help, attitude, and work ethic!
2 June 2026
Unprompted review
Reply from SkinnyRx
This genuinely made us smile — thank you so much for taking the time to share this! Cyr will be thrilled to hear it. We're lucky to have them, and it's always great to know that comes through. We appreciate you!
Melesa did a great job ensuring that I…
Melesa did a great job ensuring that I understood each product and their benefits while providing great customer service.
2 June 2026
Reply from SkinnyRx
Thank you so much for sharing this, Melesa will be thrilled to hear it! Making sure our customers feel informed and confident about their options is exactly what we strive for, and it sounds like she delivered that in the best way possible. We're lucky to have her on our team and thanks again for taking the time to let us know!
They get right back to you
2 June 2026
Unprompted review
Reply from SkinnyRx
That's what we're here for! We know your time is valuable, so getting back to you quickly is something we take seriously. Thanks so much for taking the time to share this. It really means a lot to the team.
Scammers
Scammers. Zero ethics.
My medication came spoiled because it was delayed 6 days in transit in 101 houston heat, instead of sending me a new one, they straight up said they cant do anything about it. I wasted $1200 on nothing.
1 June 2026
Unprompted review
Reply from SkinnyRx
We're so sorry to hear this happened. A $1,200 investment in your health deserves so much better, and we completely understand your frustration. We'd love to look into this further, but we weren't able to find an account without a full name. Please give our team a call at 888-979-9580 (Mon–Fri 8AM–8PM EST, Sat–Sun 9AM–6PM EST) so we can pull up your account and get this sorted out.
Highly satisfied
Very friendly customer service and support. Would definitely recommend SkinnyRx!
2 June 2026
Unprompted review
Reply from SkinnyRx
Thank you so much — we love hearing this! We'll pass along your kind words to our team. Reviews like yours mean the world to us, and we're so glad you'd recommend SkinnyRx. We're here whenever you need us!
Deceitful business
Scam business. products don't work, and when you think you cancel online, they make you confirm via phone call but are shady about telling you that. They gave me no notice of a renewal order, and will not refund my $1,000+.
14 May 2026
Unprompted review
Reply from SkinnyRx
We're sorry to hear this — it's never our intention for a customer to feel this way. We weren't able to locate an account based on the information here, so please reach out to us directly with your full name and email address and we'll do our best to make this right. Our team is available Monday–Friday 8AM–8PM and Saturday–Sunday 9AM–6PM EST at 888-979-9580.
Reply from SkinnyRx
Thank you so much for taking the time to share this! We're really glad your experience with us was a positive one. We'll make sure to pass along your kind words to the team. We're always here if you need us!
Always professional and helpful!
1 June 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're glad we could help and hope to hear from you again anytime you need us.
Wonderful experience… so gracious and…
Wonderful experience… so gracious and helpful… Carmy !!!
1 June 2026
Reply from SkinnyRx
Thank you so much for the kind words! We'll make sure Carmy hears this. Feedback like yours truly makes a difference. We're so glad you had a wonderful experience and hope to hear from you again soon!
Carmy was a huge help
Carmy was a huge help. She answered all of my questions and assisted me with uploading my ID. She was also very pleasant to talk with. Great to work with on all levels!
1 June 2026
Reply from SkinnyRx
Thank you so much for sharing this — it genuinely made our day! We'll make sure Carmy knows how much you appreciated her help. Glad she could make the process smooth and easy for you. We're lucky to have her on the team, and we're happy to have you with us!
Reply from SkinnyRx
So happy to hear that! We'll make sure Yuan sees this — thank you for taking the time to share.
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