Skin Cupid Reviews 

5,936
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find a wide selection of high-quality products, especially Korean skincare, that deliver effective results and do not irritate their skin. People appreciate the easy and hassle-free ordering process, coupled with fast and reliable delivery services. Reviewers frequently highlight that items arrive well-packaged and in perfect condition, often including welcome samples. The staff are also praised for being friendly, helpful, and knowledgeable, providing excellent advice. However, some customers also noted occasional problems with their orders, such as missing items, empty boxes, or damaged product components upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the effectiveness of items like... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

People report positive experiences with quality, consistently praising the products as genuine, effective,... See more

Order

Consumers find order to be a positive experience, with many praising the quick and easy ordering process,... See more

Staff

Users describe positive interactions with staff, consistently praising their friendliness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love shopping with Skin Cupid! They always have the skincare items that I need and I'm glad that they've added a points system as we all know how popular but expensive korean skincare are. Anyway... See more

Rated 5 out of 5 stars

Skin Cupid has great service, I’ve ordered some of their products and they were , great, I love the shampoo, smells so nice. One of the item was missing, but they responded quickly and replaced imme... See more

Rated 5 out of 5 stars

I have never been disappointed with any of my orders so far, all the products suggested are fantastic everything is packed securely (no damages upon arrival) they even sneak in samples which is a grea... See more

Company replied

Rated 5 out of 5 stars

I have been using the products I ordered for a few weeks now and I’m happy to say that although it is an early stage, they deliver the minimum required - they do not irritate or break out my skin and... See more


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store

Written by the company

Skin Cupid is the UK's one stop shop for Korean beauty! We stock an unbeatable and exclusive range of products, including skincare, makeup, haircare, and body care. Fast 2-3 days delivery, with free shipping on all UK orders over £30.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,936)

1,457 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Good customer service. I wanted help with the best products for my face and the sales person I spoke to was brilliant. Products were cheaper than orher stores

5 July 2026
Rated 3 out of 5 stars

After placing an order of nearly $300…

After placing an order of nearly $300 worth of skincare products, the package was stopped in US customs. They had questions about the products, and I had no clue as to the origin or wildlife the products were manufactured from. I contacted SkinCupid via the help email address. The response stated they would take care of it and asked that I not send additional emails regarding the same issue. Three days later, DHL from US customs contacted me again asking for the same information as before. SkinCupid did not take care of anything. I had to research each item and exactly what all went into creating each item. I sent DHL the requested info but still do not know if it was what was needed. Who knows if I will receive my skincare or not. SkinCupid should be prepared for issues such as this and resolve them in a timely manner. I will never order from this company again.

After another week of emails from DHL requesting even more information about the PDRN CAVIAR masks, I decided to tell DHL to return to sender. SkinCupid should have taken care of this matter since they have access to the data requested. However, I did upgrade them to 3 stars due to the timely manner my refund was processed after a request was made. All but a couple of dollars that wasn’t important. Cut my losses and move forward.

2 July 2026
Rated 5 out of 5 stars

I’ve loved shopping at Skin Cupid for a few years now

I love shopping at Skin Cupid and have for a few years now. They have such a great selection of K beauty brands and I find the prices are usually a lot more reasonable than elsewhere. The shipping is always so quick and often comes with some free samples to try.

I find the descriptions are very helpful to learn about all of the ingredients and get a better understanding of what will work best for your skin type. It’ll continue to be my go to for skincare!

6 April 2026
Rated 5 out of 5 stars

10/10

Skincupids summer sale this time around was amazing! Their service and delivery as always was excellent.

They need to increase their makeup selection though! I would love to see more variety.

30 June 2026
Rated 5 out of 5 stars

My ultimate go-to for K-Skincare!

Skin Cupid is hands down the absolute best place to buy K-Beauty and Korean skincare. The store itself is amazing, but the staff truly make the experience. Especially My ultimate go-to for K-Skincare!Sally—she is absolutely incredible! She is so friendly, warm, and incredibly easy to talk to. I really enjoyed discussing all of my skin concerns with her. She took the time to recommend products tailored exactly to my skin type, and I swear the products she suggests work like absolute magic! If you want amazing service and skincare that actually works, this is the place to go.

11 July 2026
Unprompted review
Rated 4 out of 5 stars

Quick service

Quick service - good deals. Happy with service.
Looking forward to using the hair products!

3 July 2026

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