Have been using Cruise 118 to book my cruises over the past few years. MyTravel Concierge, Sian Halliwell is always friendly and extremely helpful. Recently we have been trying to organise an Itali... See more
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Review summary
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Elizabeth Wright has, once again, ensured that our vacation cruise with RSSC was a success. She has been an outstanding advisor and agent who we have come to trust. Particular problems related to re... See more
Company replied
Dealt with DAN today when booking a cruise. His knowledge and professionalism was outstanding. Took time to go over things fully and ensured we were happy with the booking. Price on the site was the b... See more
Company replied
Elizabeth Wright our Specialist Travel Concierge. Goes above and beyond her job. Her expertise is second to none. So extremely helpful. Elizabeth has been our Specialist Travel Concierge for t... See more
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4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I booked a Viking cruise with Shirley
I booked a Viking cruise with Shirley. The price I paid had been discounted a lot. Shirley was very helpful and managed to get me the cabin I wanted. I will definitely book with Shirley again. I give Shirley and Six stars 5 out of 5.
27 March 2026
Unprompted review
Reply from Sixstarcruises
Dear Wendy
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Our third cruise holiday with Sixstarcruises.
We’ve booked our third cruise holiday with Sixstarcruises again and our wonderful sale concierge Sandie Collier was just as kind & helpful as always. What a wonderful asset for Sixstarcruises to have staff of such outstanding performance & quality. Bravo!!!
Albert
2 December 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your fantastic 5‑star review and for choosing Six Star Cruises once again.
We are delighted to hear that Sandie continues to provide such kind, helpful, and outstanding service. We will be sure to pass on your wonderful comments to her, she truly is a valued asset to our team. We really appreciate your continued trust and look forward to assisting you with your next cruise.
Thank you once again.
Kind Regards
Customer Relations.
Professional, friendly cruise consultants - Rebecca was great.
Rebecca, our cruise specialist, was extremely professional and helpful throughout the process of booking our first holiday through Sixstarcruises. She was friendly and helpful, offering suggestions and giving advice and recommendations.
4 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Sarah
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
We would never book cruises through anyone else
We have a wonderful representative at Six Star Cruises called Rebecca Rimmer. She is absolutely lovely. Always attentive to our needs, always responsive and helpful, very kind, very professional. We would never book our cruises through anyone else but Six Star because of her.
15 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Sally-Ann
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Cruises for single people in Australia and New Zealand.
Elizabeth was patient and thorough in finding out my requirements. For me, this was very much an exploratory enquiry as I want to visit my grandson whilst he is working in Australia in his gap year starting in early July. However at present he cannot commit to dates but intend to contact Elizabeth again when I feel in a position to make a booking.
11 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that Elizabeth provided such patient and thorough support during your enquiry. We completely understand that this was an exploratory discussion, and we are pleased she was able to take the time to understand your requirements.
We will be very happy to assist you again when you are ready to move forward, and we wish your grandson a wonderful experience in Australia.
Thank you once again.
Kind Regards
Customer Relations.
Friendly, helpful and efficient
We were looking for a holiday with our favourite cruise line and noticed that Sixstar were offering the same holiday at a much better price. We contacted Sixstar and spoke to the lovely Elizabeth who managed to secure the cruise and room we had chosen. As the option for flights was also available we decided to take this up, but asked if we could upgrade. As it was a Sunday the cruise flight team were not available so she promised to call back first thing Monday with our options. This she did and I am glad to say it is all booked and confirmed. How can anyone complain at the ease of securing a holiday when all it involves is a chat and a credit card!! Many thanks
12 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are happy to hear that you found a great price with Six Star and that Elizabeth was able to secure exactly the cruise and room you were looking for. It’s especially lovely to read how well she kept you informed, even arranging to follow up promptly to discuss your flight upgrade options. We will be sure to pass your kind words on to Elizabeth.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that Sian provided such helpful and efficient service. We will be sure to pass on your kind comments to her.
We really appreciate you taking the time to share your experience.
Thank you once again!
Kind Regards
Customer Relations.
Helpful and informative.
12 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5‑star review.
We are pleased to hear that you found our service helpful and informative. We really appreciate you taking the time to share your feedback and hope to assist you again in the future.
Kind Regards
Customer Relations.
Helpful & Knowlegable
Elizabeth at Sixstarcruises was most helpful whilst booking our recent Oceania cruise.
1 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Fiona
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent Service, Simple Process and Fantastic Outcomes
The process was incredibly straightforward, with very little lifting from my perspective. Lisa (who managed the process) was excellent in their engagement and got me a very reasonable package for an outstanding once in a lifetime trip.
This was first, but certainly not the last booking I will make through Lisa.
Thanks
Chris
8 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your fantastic review!
We are delighted to hear that the booking process was so straightforward and that Lisa was able to put together such a great package for your once‑in‑a‑lifetime trip. Your kind words about her engagement and service will mean a great deal to her.
We truly appreciate your trust in Six Star Cruises and look forward to helping you plan many more unforgettable journeys in the future.
Thank you once again.
Kind Regards
Customer Relations.
Exceptional Service from Julia Pedder – A True Professional in a Crisis!
I cannot thank Julia Pedder at Six Star Cruises enough for the incredible support she provided during a very stressful situation.
We are preparing for a major milestone cruise, so the stakes felt incredibly high. When our flights were cancelled, I was worried our celebration would be ruined. Despite the fact that Julia was managing a massive workload—navigating a wave of rebookings for numerous customers travelling via the Middle East—she handled our complex situation with absolute grace and efficiency.
What stood out most was Julia’s attitude:
Proactive & Engaged: She didn't just wait for updates; she went hunting for solutions.
Constant Communication: I was never left in the dark. She kept me completely involved in the process with frequent updates, which really helped settle my nerves.
Relentlessly Positive: Even under immense pressure, her demeanor remained upbeat and reassuring.
Julia is a massive credit to the Six Star Cruises team. If you want to know your holiday is in safe hands, look no further.
Thank you, Julia, for saving our special trip!
7 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Kevin
Thank you so much for taking the time to share such a thoughtful and detailed review.
We are absolutely delighted to hear that Julia was able to support you during what was clearly a very stressful time, especially with such an important milestone cruise on the horizon.
Disrupted flights can be incredibly worrying, so it’s wonderful to know that Julia’s proactive approach, clear communication, and positive attitude helped put your mind at ease and ultimately saved your celebration.
Your comments perfectly reflect the standards we strive for at Six Star Cruises, and we couldn’t agree more that Julia is a huge credit to our team.
We will be sure to share your kind words with her and the wider business.
Thank you again for choosing Six Star Cruises.
Kind Regards
Customer Relations
SIX STAR CRUISES - REBECCA
From the first point of contact Rebecca was outstanding! Helpful, knowledgeable and able to answer all questions and concerns.
5 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Annette
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Another month another exceptional cruise deal.
Another month, another excellent cruise offer from our now favourite cruise consultant Rebecca at Six Star Cruises. Just when we thought we couldn't squeeze in another cruise this year Rebecca convinced us otherwise with some fantastic offers on Viking Ocean cruises. We chose a cruise from Athens to Istanbul with some fantastic ports of call in a balcony cabin at an unbelievable price - we snapped it up. This week we noticed Viking is offering a free drinks package with the cruise we booked and at the same price. Needless to say we asked Rebecca to see if Viking would add the drinks package retrospectively free of charge - here's hoping Rebecca can work her magic.
19 March 2026
Unprompted review
Reply from Sixstarcruises
Dear Mr McCallum
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Booking experience was great
Booking experience was great. Elizabeth Wright was efficient, friendly and helpful. As a newbie to River cruising she answered all my questions.
I will review the cruise when we have actually been!
2 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you very much for your wonderful 5‑star review.
We are delighted to hear that you had such a great booking experience and that Elizabeth was efficient, friendly, and helpful in answering all of your questions, especially as you are new to river cruising.
We will be sure to pass your kind comments on to Elizabeth, we hope you have a fantastic time on your cruise. and will look forward to hearing your thoughts once you have returned!
Kind Regards
Customer Relations.
Six Star Service
Six Star Cruises - Truly Six-Star Service
From the very first moment we connected with the wonderful Elizabeth Wright, every aspect of our booking, right through to our return home, has been nothing short of exceptional.
Elizabeth consistently goes above and beyond. No question is ever too small, and her responsiveness is remarkable, even outside of working hours. That level of dedication is truly rare and sets a new standard for customer service.
We’ve booked with Elizabeth multiple times and will continue to do so without hesitation. Her honesty, commitment, and genuine willingness to help at any time of day make her an absolute pleasure to work with.
Thank you, Elizabeth, and thank you Six Star Cruises, for such an outstanding experience.
3 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Bradley
Thank you for your wonderful 5‑star review.
We’re delighted to hear that Elizabeth has consistently provided exceptional service throughout your bookings. Your kind words about her responsiveness, dedication, and genuine care mean a great deal to us.
We truly appreciate your continued trust and loyalty. On behalf of Elizabeth and the entire Six Star Cruises team, thank you for choosing us, and we look forward to helping you plan your next journey.
Many thanks
Customer Relations
Excellent service from Erin
Excellent and efficient service from Erin, our nominated concierge. She made the whole process booking as seamless and as painless as possible- even when I had to pay!
Thank you.
30 March 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that Erin provided excellent and efficient service throughout your booking. Making the process seamless and even painless when it comes to payments, is exactly the experience we aim to deliver.
We truly appreciate you taking the time to share your feedback, and will be sure to pass your kind words on to Erin.
Thank you once again.
Kind Regards
Customer Relations
Elizabeth Wright
I always contact Elizabeth Wright when I am interested in a cruise. Elizabeth dealt with us the first time we used Six Star Cruises and was very helpful and efficient. She keeps me informed of all the special offers I might be interested in and always helps me if I encounter any problems along the way. Many Thanks Elizabeth.
20 February 2026
Unprompted review
Reply from Sixstarcruises
Dear Mike
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I'd never dream of booking a cruise with anyone else
Sixstarcruises is a really super company, They provide a comprehensive guide to upmarket cruises, have an excellent website, offer the best discounts available and have excellent cruise concierges. Our Concierge, Elizabeth is the best ever. She's knowledgeable efficient, ultra responsive and always goes the extra mile. I'd never dream of booking a cruise with anyone else.
27 March 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear how highly you rate Six Star Cruises and the service you’ve received. Our team work hard to provide a premium, knowledgeable and personalised experience, so it’s wonderful to know this truly shines through in your journeys with us.
A special thank you for your kind words about Elizabeth. Her knowledge, efficiency and dedication to going the extra mile make her a real asset to our team, and we’re thrilled to hear she continues to impress you with every booking.
Your loyalty, and your comment that you wouldn’t dream of booking a cruise anywhere else, means a great deal to us
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Elizabeth was extremely helpful, efficient and pleasant. And found me a surprise bargain cruise.
Elizabeth was extremely helpful in coming up with a peak-season Danube cruise at a bargain price and guiding me through all the details of booking it in record time. She was a very pleasant person to deal with and kept me informed at every stage. And she was interesting, interested and informative to chat to!
25 March 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Is anyone there ? As we get no response.
We were persuaded to transfer our cruise booking with Oceania over to Sixstar to save a few hundred pounds.
We always had some doubts about this, as previously changes to our flights or ports have not been passed onto us by the agent.
I expected that all of the communication would be from Sixstar, however, I received an invoice from 118, not sure if this some way around their legal liabilities, but, it does make life a little more complicated when looking for information from Sixstar. We then received an email advising us that our flights and transfers were booked. This was very generous of Sixstar as we had only booked the cruise element. When I responded to the email I did not receive any reply.
We wanted to book some cruise excursions and emailed along with my previous concerns, to our initial contact Daniel Norris directly, I received an automated response several weeks ago and again silence.
We now really regret transferring our cruise and would be pleased if we can change it back to Oceania as we have always found their responses prompt and professional.
I suppose after your response, after nearly a week, I expected to be contacted to finally answer the questions posed in my emails, or is this just platitudes to make everything look good?
12 March 2026
Unprompted review
Reply from Sixstarcruises
Dear Mr. Stark,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the difficulties you’ve experienced since transferring your Oceania cruise booking to us.
This is far from the level of service we aim to provide, and I completely understand your frustration.
I appreciate you highlighting the confusion regarding the invoice from Cruise 118. I’m sorry this created uncertainty around your booking, and I will ensure this is reviewed internally so we can offer clearer communication going forward.
It is also very concerning to hear that your emails regarding your flights, transfers, and excursion enquiries went unanswered. Your messages should have been acknowledged promptly, and I apologise that this did not happen.
Many thanks
Customer Relations
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