SiPhox Health Reviews 

896
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 520 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive staff and medical specialists for guiding them patiently and clearly through every step of the at-home testing process. Many people also appreciate the comprehensive, highly actionable health information provided in their clear test results, making it easy to understand personal biomarkers. However, some reviewers were not happy with the unexpected complexity involved in the sample collection process. Consumers noted that certain advanced test packages require multiple separate blood draws at once, which can occasionally lead to frustrating difficulties or device failures during sampling.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and clear... See more

User experience

People report positive experiences with user experience, highlighting how convenient and simple the testing... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives for being extremely... See more

Service

Consumers find service to be positive, highlighting how innovative, convenient, and helpful the overall... See more

Product

Customers consistently note ambiguous experiences with product, with some praising the beautifully packaged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The information and analysis of my labs were far better than I gave received through Quest or Labcorps. Small learning curve using the auto-withdraw system but they provide you with comprehensive... See more

Company replied

Rated 5 out of 5 stars

I purchased two 360 blood work test, one for me and one for my wife. Had a question about the the amount I was billed for my wife’s subscription. I reached out to customer service and was contacted b... See more

Company replied

Rated 5 out of 5 stars

The rep I talked with- I'm so sorry I don't remember her name- was very professional, helpful, friendly, and courteous. She was knowledgeable and walked me through each step so I could understand and... See more

Company replied

Rated 5 out of 5 stars

I recently used this company for blood work, because I just started TRT. At the beginning there was a series of unfortunate events that was making my overall experience pretty frustrating. That... See more

Company replied


Company details

  1. Home Health Care Service

Written by the company

SiPhox Health currently offers at-home test kits containing the biomarkers you need to provide you with the best overall snapshot of your health. We deliver home blood testing to 1000s of end users (and growing) every month. Additionally, we are the only at-home blood testing company that builds blood testing hardware. SiPhox’s technology enables a next-generation biosensing platform that provides the power a large laboratory instruments in a handheld device that accepts disposable cartridges.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

896 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(896)

524 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kits have been great so far!

Kits have been great so far, support has also been great. Platform has come a long way and is clearly being actively developed.

30 July 2026
Unprompted review
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Reply from SiPhox Health

Really appreciate this, Graham. Good to know the improvements are landing well.

Rated 5 out of 5 stars

Eni was very nice and patient

Eni was very nice and patient. I felt like I was guided very well through each step of the process. It really helped to have someone there to guide me because I was feeling a bit nervous at the beginning. Thank you!

30 July 2026
Unprompted review
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Reply from SiPhox Health

Thanks for sharing, Danica. Having someone guide you step-by-step makes a real difference, and it's great Eni delivered that.

Rated 5 out of 5 stars

This was so simple

Very easy to do and simple to understand. This beats going into my physician's office for a blood draw! It was painless and such a time-saver.

29 July 2026
Unprompted review
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Reply from SiPhox Health

Thanks for sharing, Cristy! Painless and simple is exactly what we're aiming for.

Rated 5 out of 5 stars

Emilija: knowledgeable, helfpul, kind.

Emilija was very knowledgeable and helpful. She offered tips on how to best get the blood flowing when the vials weren't filling, in a calm and supportive manner. Also, there are a lot of moving pieces in this process; I really appreciated her assistance.

29 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Getting the blood flowing can be the trickiest part of the whole process, and it's great that Emilija was able to walk you through it so calmly. You're right that there are a lot of moving pieces. We're glad she helped make it feel manageable. We'll be sure she hears your thanks.

Rated 5 out of 5 stars

Eni Anzic was professional and helpful

Eni Anzic was professional, helpful, and thorough in her assistance as this was my first time utilizing the blood kit.

I had a much better experience and some helpful tips by utilizing the video call and her expertise.

29 July 2026
Unprompted review
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Reply from SiPhox Health

Hi Nick, so glad Eni made your first time with the kit go smoothly. The video call support is exactly there for moments like this, and we'll be sure to pass your kind words along to her.

Rated 5 out of 5 stars

The initial sign-up process is…

The initial sign-up process is cumbersome and appears to be a scam. For instance, I was not even aware I had been charged for the initial membership fee. I thought I hadn't signed up and probably wouldn't have continued with the process until my wife pointed out that I had been charged. This does not convey transparency in the process. With that said, I am impressed with the results, compared to the traditional lab work I had done a few days prior. I am also impressed with the actionable and comprehensive information given in the report. I am very impressed with the body scan feature of the app. I found it to be incredibly accurate.

28 July 2026
Unprompted review
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Reply from SiPhox Health

Thank you for this detailed feedback, Nikolai - and we're really glad the results and body scan feature have been valuable, especially compared to your recent lab work. On the sign-up: the membership fee is shown and confirmed as part of checkout, since we want to make sure that's coming through clearly rather than as a surprise. Glad your wife caught it, and we're excited to keep supporting your health going forward

Rated 5 out of 5 stars

Stefan was extremely helpful

Stefan was extremely helpful. Responses were timely and effective. Great experience.

28 July 2026
Unprompted review
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Reply from SiPhox Health

Thanks for sharing, Brian! Great to hear the responses were fast and on point.

Rated 5 out of 5 stars

fast and reliable

fast, accurate rep[orting with a summary of each body area

27 July 2026
Unprompted review
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Reply from SiPhox Health

Appreciate this, Daniel! Speed and clarity in the results is exactly what we're going for.

Rated 5 out of 5 stars

Valuable Service

I really appreciated the technician who walked through the process on the call with me. The results came quickly, and the information provided by SiPhox regarding the results was invaluable.

7 July 2026
Unprompted review
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Reply from SiPhox Health

Thanks for sharing this, Tara! Glad the whole experience, from the call to the insights, felt worthwhile.

Rated 5 out of 5 stars

The assistance was great

The assistance was great. My rep Ameka (I think) was patient and helpful. I got a successful collection

27 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thanks for sharing, Danita! Great to hear the process went smoothly for you.

Rated 4 out of 5 stars

Confirm with your doctors first, customer service pulled through for me

I have a mixed experience based on my customer service interactions with this company, but have edited my review to reflect the overall outcome and how I feel walking away. The website seems very straight forward, showing panels and services offered, sign up is easy, there is a “share with your doctor” option that was a bit misleading in my particular case. I will not be using their kit, so I cannot attest to that process. I am navigating the healthcare system on a very tight budget. I am looking for the lowest cost labs as I am currently uninsured and was excited about the price point and convenience for the particular labs I currently need. Unfortunately after messaging my two providers that I found labs and ordered them, they responded they don’t take third party mail at home test results as they’ve had issues in the last, regardless of the company now. While initially, customer service responded a bit poorly, while still professionally, another member of the team, Ajda, stepped in and really changed the experience, making me feel seen as a human navigating their health rather than just a sale point. If in the future I can afford the extra testing without needing to worry about it supporting me medically with my current doctors, I’d love to give SiPhox a try, it is just not where I’m at in life at the moment.

26 July 2026
Unprompted review
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Reply from SiPhox Health

Kelli, we really appreciate you revisiting your review to reflect the full picture. Glad to hear Ajda made a difference: that's the kind of care we want every interaction to have. Hope our paths cross again in the future.

Rated 3 out of 5 stars

It was very frustrating trying to do…

It was very frustrating trying to do all the registration and questionnaires.… this is partially true because I am over 70 and I am always frustrated with Internet connections so it would've been helpful for me to have done all your questioning prior to doing the actual Collection Of the blood test.
The technician that walked me through the process of collecting the blood was very pleasant and patient with me I would definitely Encourage others To have a virtual walk-through with a living person!

25 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

We appreciate you sticking with it through the sign-up process, KD, and we're taking your note about streamlining the questions seriously. Glad the collection call made up for it - we'll share your kind words with them.

Rated 1 out of 5 stars

Kit couldn’t activate, customer service non-existent

I’ve used several of these at home draw services and never had an issue until I used SiPhox. They are the most expensive by far, and the kit I received was unable to be activated. I talked to live support for the draw and she said, I don’t know how to fix this, I’m just here to help you with collection, and to reach out to support via email. I used their support chat and email and both are only AI generated garbage. It’s been over 24 hours and no response on how to activate the kit or send a replacement. I disputed the $274 charge on my credit card and will use the plethora of other companies that offer the same service for cheaper and actually deliver.

23 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Johnathon, we're sorry for the frustration here - that's not the experience we want anyone to have. We see our support team has since been in touch and this was resolved. If anything is still unresolved, please reach out and we'll take care of it.

Rated 5 out of 5 stars

Great customer service

Great customer service, clear and easy instructions, very informative and easy to understand results! Would definitely recommend to anyone looking for at home blood screening!

15 July 2026
Unprompted review
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Reply from SiPhox Health

This is great to hear, Manuel! Thank you for the kind words and for recommending us.

Rated 5 out of 5 stars

Customer service was amazing .

Customer service was amazing .. they figured out what went wrong and quickly remedied it ..

23 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you, Michael! Glad our team could track down the issue and get it fixed quickly.

Rated 5 out of 5 stars

Marija was very nice,friendly and…

Marija was very nice,friendly and helpful. It was nice to meet her. It made it less stressful to kniw I was doing the test correctly.

23 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you, Rita! Feeling confident during the test matters just as much as the results, and we are glad Marija helped with that.

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