Simply Wall St Reviews 

Reply from Simply Wall St

Jun 6, 2026

Hi Tim,

We're glad to hear that you're taking the time to explore the platform. Simply Wall St offers a wide range of tools, insights, and visualizations, and many users find that the platform becomes even more valuable as they become familiar with its features and how they fit into their investment research process.

As you continue exploring, you'll discover additional features and insights that may be valuable to you. If you'd like to learn more about any aspect of the platform, our Help Center is an excellent resource and can be accessed here: https://support.simplywall.st/hc/en-us

Please also feel free to reach out if you have any questions about specific features, metrics, reports, or portfolio tools. We’d be happy to explain how they work and help you get the most value from the platform.

Take your time exploring, and don’t hesitate to contact us if there’s anything we can help clarify.

Best regards,
The Simply Wall St Team

Reply from Simply Wall St

Jun 4, 2026

Hi Pasquale, 

We’re glad to hear you’re already finding the information useful.

As you continue exploring the platform, you’ll find even more features and insights that may be helpful. If you need any guidance along the way, our Help Center (https://support.simplywall.st/hc/en-us)  is a great place to get started. 


Best regards, 
The Simply Wall St Team

Reply from Simply Wall St

Jun 4, 2026

Hi Milton, 

We send different email updates, simply make sure that you are subscribed in your Notifications settings (https://simplywall.st/user/notifications) to be able to receive these. 

If you have further questions about how the platform works, how information is delivered, or account access, our support team is available to help and can assist. You can also visit our Help Center here: https://support.simplywall.st/hc/en-us 

Please reach out to us directly at support@simplywallst with all the details of your concern, and we'll be happy to answer any questions you may have.


Regards, 
The Simply Wall St Team

Reply from Simply Wall St

Jun 3, 2026

Hi,

Thank you for sharing your feedback.

We're sorry to hear about the frustration you've experienced after subscribing. We understand how disappointing it can feel when you discover that a different plan may be a better fit shortly after signing up, particularly when promotional pricing is involved.

We'd like to take a closer look at your account and review the options available to help you move to the plan that best suits your needs. A member of our Customer Success team will be reaching out to you directly to discuss your situation and see what arrangements can be made.

Thank you for bringing this to our attention, and we look forward to assisting you further.

Kind regards,
The Simply Wall St Team

Reply from Simply Wall St

May 29, 2026

Hi Kenneth,

Thank you for your feedback.

We're sorry to hear you've encountered what you believe to be issues with our website. We take reports like this seriously and would like to investigate further.

At this time, we are not aware of any widespread issues affecting the platform. For transparency, users can also review our status page for current system performance and availability here: https://simplywallst.statuspage.io.

Because this review is not linked to a support case or identifiable account, we are unable to verify or investigate the issue being referenced. Please contact our support team at support@simplywallst.com with the email address associated with your account, details of the issue you experienced, and a reference to this Trustpilot review so we can identify your case and investigate further.

We would appreciate the opportunity to review your concerns and work toward a resolution.

Thank you,

The Simply Wall St Team

Reply from Simply Wall St

May 25, 2026

Hi Damjan,

Thank you for taking the time to share your feedback.

We're glad to hear you found Simply Wall St easy to use, but we're sorry that your renewal and cancellation experience left you feeling disappointed.

We understand your concerns regarding renewal notifications. While subscriptions renew automatically according to the terms agreed to at sign-up, we recognize that some members would appreciate additional reminders before renewal, and we've shared this feedback with our team as we continue improving our member experience.

We also appreciate your comments about the 33% offer presented during cancellation. It's  a random offer, and the intention of this offer is to provide an alternative option for members who may still find value in the platform but are reconsidering their subscription. However, we understand how this could be perceived differently, and your feedback helps us evaluate how we communicate these offers.
We're also sorry that our response to your support ticket did not meet your expectations. We aim to provide clear and helpful support, and it's evident we fell short in this instance.

We'd like the opportunity to make this right. A member of our Customer Success team will reach out to you directly to better understand your concerns and discuss available options, including a refund where appropriate.

Thank you again for sharing your perspective. Feedback like yours plays an important role in helping us improve both our product and our customer experience.

Kind regards,

The Simply Wall St Team

Reply from Simply Wall St

May 18, 2026

Hi Chris, 

Thanks for sharing your feedback. 

All our data comes from S&P Global Market Intelligence. Most changes related to a company’s fundamentals, management, prices, past financials, and future estimates are usually updated on an intraday basis. We have provided more information about the timelines for the specific updates here: https://support.simplywall.st/hc/en-us/articles/8881088158991-When-is-your-data-and-stock-prices-get-updated#How-often-is-the-underlying-data-updated 

About the companies that are not available, we are largely focused on equities, and so if you're looking for some assets like mutual funds, bonds (and other fixed-income securities), and cryptocurrencies, they are not covered on the platform. 

If there are any specific companies you noticed issues with, feel free to message us directly at support@simplywallst.com so we can take a closer look.


Regards,
The Simply Wall St Team

Reply from Simply Wall St

May 19, 2026

Hi,

Sorry to hear about the issue that you are experiencing in the portfolio tool. For us to better assist and understand what you might be experiencing, one of our representatives will connect with you. In the meantime, you may also consider visiting our portfolio guides through this link https://support.simplywall.st/hc/en-us/categories/360000148896

We hope for your patience and understanding.

Regards,

The Simply Wall St Team

Reply from Simply Wall St

Updated May 20, 2026

Hi David, 

Sorry for the confusion and for not properly addressing your question earlier.

The Simply Wall St platform is largely focused on equities, so unfortunately, mutual funds, bonds, and other fixed-income securities, as well as cryptocurrencies, are currently not supported on the platform. Because of this, unlisted or off-market mutual fund units can’t be added to portfolios at this time, even as manual holdings.

We understand this can be limiting, especially if you’re willing to track the pricing manually. We’ve added it to our list for the team to review. Although we can’t promise that it will be implemented, we’re always looking for ways to improve, and your feedback is greatly appreciated.


Best,
The Simply Wall St Team

Reply from Simply Wall St

May 18, 2026

Hi Jonatan, 

Thanks for sharing your feedback, and we appreciate your understanding of the methodology and limitations behind the analysis.

Missing metrics can sometimes occur because some metrics rely on specific data being available. This usually happens when a company has no reported financial data available or when its latest financial reports are significantly outdated, leaving us with no reliable data to populate those fields. This tends to be more common with smaller or less liquid stocks. 

Thanks again for the feedback and for using the platform. We’ll keep working to improve the experience over time. 


Best, 
The Simply Wall St Team

Reply from Simply Wall St

May 19, 2026

Hi Bob,

Thanks for the feedback, and we're sorry to see you go!
We later identified that we encountered a technical issue impacting the linking of portfolios. This has been fixed. Feel free to test out linking your portfolio or let us know should you need any assistance completing it, we are always happy to assist.

Regards,
The Simply Wall St Team

Reply from Simply Wall St

May 11, 2026

Hi Paul,

Thanks for your feedback. 

We understand the platform can take a little getting used to at first. To help you get started and familiarize yourself with our platform’s features, we recommend that you visit our Help Center through this link (https://support.simplywall.st/hc/en-us) or your account's user menu.

Regarding the missing company, please note that the Simply Wall St platform is largely focused on equities, so if you're searching for mutual funds, bonds (and other fixed-income securities), and cryptocurrencies are not covered on the platform. 

You can also reach out to our support team at support@simplywallst.com with the details so we can investigate and help out. 

We appreciate you giving the platform a try!

Best,
The Simply Wall St Team