Always a good shopping experience. I’ve used them twice now and on both occasions have had speedy delivery. I wanted a stylish RFID crossover bag for travelling and these guys nailed it so well I boug... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently bought this anti-theft travel backpack from Simpllify Living and have been using it for both weekend trips and daily commuting, so I’ve had a good feel for how it performs. It's small and... See more
Company replied
The security of the bags under our clothing for passports, flight info and credit cards was great for us as we are 70+ in age and we had 3 flights in 32 hours so it was one thing that we didn't stress... See more
Company replied
Finally got to use my bags on a trip and for those on the fence, yes they work great. Getting the hang of using the compression pump took some time and you really have to pull that zipper tight but... See more
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Company details
Written by the company
Simplify Living provides the highest quality accessories & gear to make every adventure a breeze. From backpacks, crossbody & duffle bags, to packing cubes, toiletry bags & travel pillows, we've got the perfect solution to make your next trip that little bit smoother.
Contact info
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent customer service
Excellent customer service
Ordered and shipped very quickly
Great updates on delivery
Will be ordering more travel items.
Easy of doing business great
20 March 2026
Unprompted review
Reply from Simplify Living
Hi Judy,
We are thrilled to hear that your experience with us was so seamless, from the initial order to the quick shipping and delivery updates.
Our goal is always to make doing business as easy and straightforward as possible, so it is wonderful to know we hit the mark for you.
We are already looking forward to helping you gear up with more travel items for your future adventures!
Kind regards,
Simplify Living Team
Reply from Simplify Living
Hi Rhonda,
That is so wonderful to hear! We always strive to ensure our product descriptions are as accurate as possible, so it’s great to know your bag was exactly what you expected.
Thank you so much for your support and for taking the time to share your experience.
Kind regards,
Simplify Living Team
great products and customer service
excellent information regarding products on line and availability which makes selection and ordering of products very straightforward.
After sales customer service has been excellent and very responsive
17 March 2026
Unprompted review
Reply from Simplify Living
Hi Geoff,
Thank you so much for the wonderful feedback!
We are thrilled to hear that you found our online product information and availability updates helpful in making your selection.
We will be sure to share your kind words with our team. Knowing that they were responsive and helpful to you is the best reward they could receive.
Thank you for choosing us, and we look forward to assisting you again.
Kind regards,
Simplify Living Team
Excellent service.
This was my first purchase with this company. The service was super quick and very professional and I wouldn’t hesitate to deal with them again.
16 March 2026
Unprompted review
Reply from Simplify Living
Hi Jillian,
Thank you so much for your kind words!
We are thrilled to hear that your first purchase with us was such a positive experience.
Providing quick and professional service is exactly what we strive for, and knowing that you'd feel confident shopping with us again truly made our day.
We look forward to serving you again in the future!
Kind regards,
Simplify Living Team
Everything was easy and logical steps…
Everything was easy and logical steps to follow from order to payment
1 March 2026
Unprompted review
Reply from Simplify Living
Hi Stephen,
That is so wonderful to hear!
Thank you so much for the positive feedback. It truly makes our team's day to know we’re hitting the mark.
We hope you enjoy your order, and we look forward to serving you again soon!
Kind regards,
Simplify Living Team
Reply from Simplify Living
Hi Annabel,
That is so kind of you to say! We are absolutely thrilled to hear that you're loving our products.
Thank you so much for your support, and we can't wait to bring you even more amazing things in the future!
Kind regards,
Simplify Living Team
Reply from Simplify Living
Hi there,
It is so wonderful to hear that you’re loving your new product!
Thank you so much for the kind words and for your support. We can’t wait to help you out with your next order!
Kind regards,
Simplify Living Team
First time customer with Simplify…
First time customer with Simplify living and very happy with the process
20 March 2026
Unprompted review
Reply from Simplify Living
Hi Myriam,
We are so thrilled to hear that your first experience with us was a positive one.
It’s always our goal to make things as seamless as possible for our customers, so knowing that you found the process easy and are happy with everything truly makes our day. Thank you so much for giving us a try and for taking the time to share your feedback!
We look forward to seeing you again soon.
Kind regards,
Simplify Living Team
The 30-day refund is great and the…
The 30-day refund is great and the customer service was very prompt at providing details on how to return the casual anti-theft bag I purchased; however the return shipping is not included. The cost would have been $68.34 with tracking. That’s more than the cost of the bag. This is all outlined in the return policy, so nothing was hidden, just be sure to read the details
18 March 2026
Unprompted review
Reply from Simplify Living
Hi Leanne,
We're so sorry for the frustration when looking into the return shipping for your anti-theft bag. While we strive to be as transparent as possible with our policies, we completely understand that a shipping fee of $68.34 is quite significant relative to the cost of the bag itself.
We really value this feedback, and we want to let you know that we are currently working on establishing a local return address to ensure this is no longer an issue for our customers in the future. We want the process to be as easy and affordable as possible.
In the meantime, we truly hope that you might still find the bag useful for your future travels, or perhaps it could make a wonderful, secure gift for a friend or family member.
We appreciate your understanding.
Kind regards,
Simplify Living Team
Not worth the money for backpack!
As much as I would like to support a family run local business, the TravelMate Water-Resistant Charging Backpack (Black) I received was faulty and not worth the $65 I paid for it. The zipper was not working correctly and much worse was the horrible chemical smell coming from the bag. Even after washing it and having it hang outside in fresh air for over one week, it still stinks. I had hoped to be able to ship it back for a refund for free due to the fault, but they said I would be liable for shipping costs which are expensive. So I agreed to a partial refund but I am regretting this since the bag will go into the bin. The only good experience was the speedy replies from their customer service, however the product is absolutely disappointing.
11 February 2026
Unprompted review
Reply from Simplify Living
Hi Nadja,
We're so sorry to hear that you received a damaged product and for the frustration this has caused.
We want to reassure you that our policy is designed to be as stress-free as possible: if an item is damaged within 30 days of receipt, we can process a full refund without requiring you to send the product back. We certainly don’t want our customers going through the extra hassle of shipping a damaged item just to get a resolution.
As long as you have submitted clear proof of the damage, our customer service team will know exactly how to handle this. Could you please write back directly to the return request you already opened? This will ensure your case is flagged for an immediate re-review so we can finalize that refund for you right away.
Thank you for your patience while we get this sorted out!
Kind regards,
Simplify Living Team
Item was shipped from China not Austarlia
Company called simplify living Australia yet the item came from China
I expected the item to be delivered in a standard Australian timeframe yet because its coming with slow post from China i had to wait weeks to get the item I am yet to receive it
11 March 2026
Unprompted review
Reply from Simplify Living
Hi Jane,
We're incredibly sorry for the confusion and the frustration caused by the delay in your delivery. We completely understand why seeing an international tracking origin was unexpected, especially when you were looking forward to a standard Australian timeframe.
We want to clarify that we are indeed an Australian-owned and operated company. However, due to the high volume of orders we receive, we utilize an overseas fulfillment team to help process and dispatch certain orders—which happened to be the case with yours.
Despite the international shipment, our goal is always to maintain a 3 to 10 working day delivery window. It’s clear we’ve missed that mark in this instance, and we sincerely apologize for the extra weeks you’ve had to wait. We truly appreciate your patience and understanding as we work to get your items to you as quickly as possible.
Kind regards,
Simplify Living Team
Overpriced Chinese merchandise
I bought the anti theft bag from an advert on Instagram. The bag arrived promptly but was exactly the same as the ones on Temu and Alibaba exept I paid $45 while Temu sell them for $13!!
18 March 2026
Unprompted review
Reply from Simplify Living
Hi Alexandra,
We completely understand your concern regarding the price difference you’ve seen online, and we truly appreciate you sharing this honest feedback with us.
While some products may look identical in photos, we want to reassure you that we operate very differently from platforms like Temu or Alibaba. We work directly with our own dedicated manufacturer and have our own quality control team overseeing every stage of production. This ensures that the materials, stitching, and security features like the anti-theft reinforcement.
Our goal is to provide a product that doesn't just look the part but actually stands up to the rigors of travel. We are confident that the quality and longevity of your bag will reflect that extra care and oversight.
Thank you again for reaching out and giving us the chance to clarify the value behind our brand.
Kind regards,
Simplify Living Team
They are a real company!
Their advertisement popped up on a Facebook feed and I was skeptical however they say who they are and they live up to what they say. Easy to order, excellent communication, products were received as told by the company and the products are exactly as they are described in the descriptions. I'm looking forward to travelling with these items
5 March 2026
Unprompted review
Reply from Simplify Living
Hi Joan,
It is so wonderful to hear that we were able to turn your skepticism into such a positive experience!
We know that social media ads can sometimes feel a bit uncertain, so it means the world to us that you found our process transparent and reliable.
Thank you so much for the detailed feedback regarding our communication and product descriptions. We take great pride in making sure what you see is exactly what you get, and knowing you’re happy with the quality is the best news we could receive.
We hope these items make your upcoming travels much smoother and more organized!
Kind regards,
Simplify Living Team
I ordered a bag Brisbane/China
An update; thanks Trustpilot! My refund has been received following an email letting SimplifyLiving that i had posted a negative review.
I ordered a bag from what I thought, from all the hype, was an Australian company. My bag was supposed to come from Brisbane so once I ordered the company was quick to tell me that my order was being processed. 10 days later, after a number of emails, it was discovered that my bag was out of stock. In order to move forward I accepted another colour and delivery happened within days. However, my $39 bag is of such poor quality, I can say that I would not pay $10 if I saw the bag in a store. I returned the bag, they received the bag now 7 days ago but no refund despite further emails! Don't buy from this company! I am tired of being swindled with online purchases and now plan to only buy from familiar companies or in store. If purchasers toughen up now it might make companies improve their behaviour.
19 March 2026
Unprompted review
Reply from Simplify Living
Hi Linda,
We sincerely apologize that it took a post to get this across the finish line.
That is certainly not the level of service we strive for, as we aim to resolve all customer concerns directly and much more quickly. Your feedback is a wake-up call for us to improve our internal communication and speed up our response times so that no customer feels they have to go to such lengths in the future.
Thank you for your patience throughout this process, and we wish you all the best.
Kind regards,
Simplify Living Team
Great looking backpack
Great looking backpack. It has everything you need. Unfortunately the airline I am flying with has different sized carry on than most of the others. I will definitely use it for other trips.
It took a while to reach me, but I was expecting that, and it was delivered within the delivery window they gave me.
5 March 2026
Unprompted review
Reply from Simplify Living
Hi Burnham,
It is so great to hear that you love the look and features of your new backpack!
However, we're sorry to hear that your specific airline has such unique carry-on requirements, but we're glad to know you'll still be getting plenty of use out of it on other trips. We also appreciate your patience regarding the shipping time; we always strive to be as transparent as possible with our delivery windows, so we're happy to hear it arrived right on schedule for you.
Thank you so much for the detailed feedback and for choosing us for your travel gear!
Kind regards,
Simplify Living Team
Goods exactly as described
Ordered 2 crossbody bags, pink and blue. Always wary about ordering from a new company but I didn’t need to worry. Both bags arrived sooner than expected and exactly as shown in advert. Vibrant colours, well made, secure and sturdy. I’m extremely pleased and will certainly use this company again in the future.
18 March 2026
Unprompted review
Reply from Simplify Living
Hi Janette,
It is so wonderful to hear that your first experience with us was such a success!
We completely understand being a bit wary when trying out a new company, so it truly makes our day to know that we’ve earned your trust.
Thank you so much for the kind words and for your support. We can’t wait to help you out with your next order in the future.
Kind regards,
Simplify Living Team
Wheel Covers For Suitcase
Love the covers for the wheels on the suitcase.
They look great and arrived quickly.
So impressed, I've order some more!
18 March 2026
Unprompted review
Reply from Simplify Living
Hi Garry,
That is so wonderful to hear!
There’s nothing we love more than a repeat customer. Thank you so much for the vote of confidence and for placing a second order.
We’ll get those additional covers out to you as soon as possible so your suitcase is fully equipped and looking great.
Kind regards,
Simplify Living Team
Delivery was very prompt and product…
Delivery was very prompt and product was exactly as advertised. Very satisfactory experience
4 March 2026
Unprompted review
Reply from Simplify Living
Hi Jessie,
Thank you so much for the wonderful feedback!
Providing a seamless and satisfactory experience for our customers is always our top priority, and it’s great to know we hit the mark for you.
We truly appreciate your support!
Kind regards,
Simplify Living Team
Not RFID protected
Shipping and customer service is good but product not as advertised. The bag said it has RFID protection and that's the main reason why I bought it. My bag definitely does not have RFID protection. I tested the bag using NFC enabled phone. The phone was able to scan through the bag for the card.
Edit: The reply I got. Doesn't change the fact that my bag is not RFID
Phones can sometimes behave differently from contactless cards, but your feedback is really important to us.
We’ll be passing your experience on to the right team so they can review it further and make sure we’re delivering genuine RFID protection as described. If you have any more questions or need a hand with anything else, just let us know.
16 March 2026
Unprompted review
Reply from Simplify Living
Hi Thanh,
We're very sorry to hear that you have concerns regarding the features of your bag. We want to ensure you feel completely secure, especially when preparing for a trip.
We would like to confirm that our bags are designed with RFID-blocking technology built directly into the main compartment. We have many customers who can testify to the effectiveness of this feature, and we stand by the quality of our products.
However, since you feel this is not the case with the item you received, we want to resolve this for you immediately. Please send our customer service team an email so they can look into the specific issue with your bag. We want to make sure you have a bag with fully functional RFID protection that you can rely on for your upcoming travels.
Again, we apologize for any worry this has caused, and we are committed to making this right.
Kind regards,
Simplify Living Team
Reply from Simplify Living
Hi Linda,
It’s great to see your order arrived so swiftly. We really appreciate you taking the time to let us know the bags were exactly as described, and they met your expectations.
Thank you so much for your support!
Kind regards,
Simplify Living Team
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