Simplicity Energy Ltd 

Been with Simplicity a while now in work. Excellent customer service with an issue last week. Everyone very attentive until we got the problem sorted but Marc Cummings was amazingly pleasant, knowledgeable, stuck with me over a few days until we closed the case. I believe he's young, not long started, well, he is very professional and should be noticed. Thanks Marc.

i have just received a bill from Credit Style as well and i can not access my account which i closed last year to move over to southern gas, they say I owe £564.63 !!
i have never received any correspondence from them on this and i do not know where these figures have come from!, i can see others have had the same issue during last year, can anyone tell me what the final outcome was?
thanks,

Andy

It's a shame Look After My Bills didn't do their due diligence in vetting the stability of a company BEFORE switching so many over.

If anyone is in doubt over Credit Style asking for amounts owed to SE check the Ofgem website, it shows if you expand the links that Credit Style are collecting these amounts on behalf of the Administrators (FRP Advisory). Sadly FRP didn't contact customers to reassure them.

It took them six months to send me the final bill. They did not advise me it had been prepared

Seems a lot of people are having the same problem as me. I’ve had a letter from credit style saying I owe SE money. When I log into my SE account the summary page shows a debit balance but the final bill shows I am in credit, which to my calculations I should be given the direct debit I paid in February. Have contacted credit style via their web tool but I suspect all they do is collect monies in behalf of the administrators. So I have emailed them aswell.

Update - 18th May. I have left messages with Credit Style, emailed them to complain which should be acknowledged within 3 business days but heard nothing. So escalated this to their compliance dept via email and have still heard nothing. I refuse to pay the amount they are demanding without an explanation as to how they have deciphered that I owe this amount to SE when my final bill shows that they owe me money.

Updated - 19th May. I have logged into my account and some bills have suddenly appeared dated 14th and 17th May showing that I have a debit balance with SE. So no bills on the account since my final one in March which showed a credit balance and now these suddenly appear. I am still not paying Credit Style until I have an explanation.

Having tried to find out what my final bill/balance was when they went into administration for the last couple of months with no success... I too get a debt collectors letter saying I have an unpaid bill of £183.83.... Tried ringng 'Credit Style' no joy and have left my tel no details and await a response.... Where do we go from here? any advice would be welcome.

I want to give them 0* I have received from some company name Credit Style the Leather because this is not a bill with the meter reading £393. I have paid £45 monthly for 6 month and my final account up to date???? has been £393 ?????? I am not longer with them, and my tariff still is active???? They don't answer the phone! I won't leave this like that!!!

I'm now in debt with the company as they never allowed a new company to take over my account now saying I never tried, no wonder you have gone bust never get through to anyone and the worst customer service I have ever received, this is not the first review I have left last time I was told im not a customer so please explain the debt in my name from this company what a bloody shambles oh and had the cheek to take 66 pound to leave and never put it on my account and take 199 each week instead of monthly

Found them on Uswitch. Started the switching process on 23rd January. Had heard nothing from them after 3 weeks, then 4 weeks. Contacted on several occasions after to see if they were attempting to make the switch. Gave them a final warning. They never replied to a single email I wrote. I've given up.

I have to say that, despite the numerous Moaning Minnie's who seem to pop up on this site complaining about poor service etc., I have been most impressed by the energy deals and superb customer service I have always had from Simplicity Staff. I am very sad to hear that the company is no longer trading, and I just hope that I can find another company with the same commitment to good service. Thank you for being great Simplicity. I wish all your staff the best for the future.

The five stars are for the staff I dealt with. They were GR8. Best of luck in the future.

Price was good but poor customer service.
Cheap price each month but I left numerous emails and called many times and never had a response from anyone at simplicity. They have gone now so I'll be finding someone new ASAP.

Overpaid over 1500 pounds and when i was i was in the process to get money back they went bust. Lost loads of money in this difficult time .

Tye was super helpful and really efficient! Thank you so much.

Tye was helpful and efficient

I was transferred to Simplicity by "Look After My Bills" my monthly cost of energy tripilled over 4 months then they went bust! Good they are gone from the market

I was absolutely guttered to find out that simplicity are no longer trading!! this was the cheapest and I couldn't find one on the market within great customer care as good as this company, such a shame to see you go!! although i'm having trouble to log into my account to look up my credit and some detail i'll need for moving companies

Well spoken & polite, got the answer I was looking for thankyou

Hello Tye
You were very helpful and reassured me that my refund should be with me next week. If it turns up on time that will make my experience with you today just perfect so I will have to wait and see what happens.
Thanks for your time and understanding of my situation. It was much apprecated.