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Tulo Energy Reviews 757

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TrustScore 4.5 out of 5

4.6

Energy Supplier
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, politeness, and efficiency of the staff. Many appreciate the human interaction, quick responses, and personalized approach, making processes like switching providers or managing accounts stress-free. People also frequently mention the competitive and transparent pricing, noting that the company often offers better tariffs than competitors. However, some customers also noted issues with the user experience, specifically regarding the complexity of providing meter readings. A few other people also felt that customer service was unresponsive or had a negative approach to problem-solving, and in some isolated cases, there were complaints about overcharging or difficulties with refunds.

What people talk about most

Service

Users describe positive interactions with service, highlighting outstanding customer service, easy support,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the outstanding, excellent,... See more

Price

People report positive experiences with price, often finding very good and competitive rates. Many reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... See more

Rated 5 out of 5 stars

Were the cheapest around for a good 12 months, only leaving because someone else has managed to beat the standing charge. But per kwh Tulo are still marginally cheaper. Excellent customer service, a... See more

Rated 5 out of 5 stars

My husband has recently passed away and the customer service team were absolutely amazing. They switched the account over to me with no stress whatsoever. It's nice to have a company who value actuall... See more

Rated 5 out of 5 stars

I had to apply for Power of Attorney access and Direct Debit changes to my mother's Tulo Energy account. The customer service team responded very quickly to my initial email (within a few hours), and... See more

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company

Written by the company

At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

757 reviews

5-star
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1-star

Replied to 27% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good rate

Very good rate. over the year paid regular direct debit causing over payment, which was refunded promptly by customer service on request.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a query with my meters

I had a query with my meters, so I contacted Tulo Energy who responded quickly and resolved my query to my satisfaction. They were very helpful and friendly. I would recommend Tulo to everyone.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely Disgraceful

Absolutely Disgraceful. They ignore a faulty meter issue for months, which now traps me into staying with Tulo, then raise prices knowing full well I cannot switch if I wanted to. Absolute scam.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Direct Debit change

At first I thought your answer about being unable to change DD date due to restrictions was going to be a problem however I assume this was a bot and a real person sorted problem out in two messages thank you

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. No hassle, easy support, and low tariffs. Unfortunately I have had to switch but only due to getting an electric car and them not offering an EV tariff currently. Hopefully they will offer one in future and I will return.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Tulo Energy the best experience made…

Tulo Energy the best experience made easy. I spoke today with George not because I had a problem, but just to Thank the company for saving us money with lower standing charges.he spoke to me as though I were family, he was so polite and a credit to Tulo Energy. Would highly recommend them to others

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Direct debit changes

This is my second time using the chat and Gemma was very helpful with updating my direct debit due to high credit.
It was very quick to be redirected to an advisor and all was sorted within 10 minutes.
Thank you again Gemma.

11 March 2026
Unprompted review

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