I’ve been a loyal Simpleswap customer for years, completing 25+ swaps and over $1M in total volume. Unfortunately, my latest experience was a nightmare. On feb 10, 2026, I initiated four XMR ->... See more
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See what reviewers are saying
I’ve used SimpleSwap several times over the past few years – first about two years ago, then on and off, and recently again after a longer break. Everything has always worked flawlessly. My mos... See more
Company replied
This servce is a godsend! I can swap almost anything without the rocket science of having to figure out multiple steps. Living in Crypto purgatory (New York state), it's the only way to do some tr... See more
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One of my biggest gripes with most crypto exchanges is the endless KYC requests for even the smallest transactions. sometimes I just want to do a quick swap without handing over my passport, address,... See more
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Company details
Written by the company
SimpleSwap is an instant cryptocurrency exchange with 1500+ crypto and fiat currencies. The platform provides 24/7 support, Loyalty program, Affiliate Program and Invite system with bonuses for you and your fellows. The service is free from sign-up and has a user-friendly interface that provides an easy exchange process.
Contact info
Ajeltake Road, Ajeltake Island, MH 96960, Majuro, Marshall Islands
- hello@simpleswap.io
- simpleswap.io
Breach of guidelines
ChangeNow Down and this is the place to exchange SOL to PLS
Always comes through as other sites are either busy or not available. Glad to have used this site many times as my go-to place.
16 August 2025
Unprompted review
Reply from SimpleSwap
Hello!
Thank you so much for your feedback!
We really appreciate your trust and support!
Reply from SimpleSwap
Hello!
Thank you for your feedback! We’re glad to know you’ve had a 5/5 experience every time.
We’ll be happy to see you again for your future swaps!
Reply from SimpleSwap
Hello!
Thank you for your feedback!
We’ll be glad to see you again on SimpleSwap!
Just helps with swapping and moving…
Just helps with swapping and moving crypto
13 August 2025
Unprompted review
Reply from SimpleSwap
Hello Denny!
Thank you for your feedback!
We’re happy to know our service helps you swap and move crypto with ease.
Our goal is to make every transaction as smooth and straightforward as possible for our users.
We’ll always be glad to see you again for your future swaps!
Reply from SimpleSwap
Hello!
Thank you for your feedback!
We’ll be glad to see you again on SimpleSwap!
Reply from SimpleSwap
Hello!
Thank you for your feedback!
We’ll be glad to see you again on SimpleSwap!
24 Hr Delay Issue
I was trying to exchange USDC to SOL and after deposit i waited like 40 min then nothing changed. After that i connect to the their SUPPORT and they said exactly "Unfortunately, the system did not recognize the deposit for the exchange as it was sent via a smart contract. Can we complete it at the current rate of 0.0279711 SOL? ". I accepted it and now they told me to wait up to 24 hr for it. i prefer you to use another exchange platform.
8 August 2025
Unprompted review
Reply from SimpleSwap
Hi!
Thank you for your feedback, and we're sorry to hear about your experience.
The delay occurred because the USDC deposit was sent via a smart contract, which our system does not process automatically. In such cases, the transaction needs to be handled manually by our team.
We understand that waiting is frustrating, and we’re working to make this process smoother in the future.
We appreciate your patience and apologize for any inconvenience. If you decide to give us another try, we’ll be happy to assist you!
Easy peasy simple.
Easy peasy simple.
DIdn't used to be that way, decades ago!
=:-)
7 August 2025
Unprompted review
Reply from SimpleSwap
Hello!
Thank you for your feedback!
We’ll be glad to see you again on SimpleSwap!
Reply from SimpleSwap
Hello!
Thank you for your feedback!
We’ll be glad to see you again on SimpleSwap!
Reply from SimpleSwap
Hi
Thank you for your feedback
We are thrilled to face your expectations
They are Thieves!!!
They are Thieves. They’ll withhold your funds without providing any reasonable explanation. Even after doing all the necessary KYC steps, they’ll still refuse to refund your money. Do not fall for the fake reviews!
29 July 2025
Unprompted review
Reply from SimpleSwap
Hi,
If your KYC has already been completed and you're still awaiting your funds, we strongly encourage you to reach out again to our support team with all relevant details, including your transaction ID and any communications received. We understand how upsetting this must be and want to ensure it’s looked into thoroughly.
Simpleswap is a scam
Read simpleswap.io reviews on Reddit and you will see droves of people that have been scammers by them
All there 5 star reviews are fake.
They list their address as Marshall Islands but it seems they Russian scammers hiding in a country cut off from other countries where there is not extradition.
Seems the honourable Artem Eremenko behind this company scamming the customers from Russia.
This company is a scam. They find their registration number, try to find their address, try to find their phone number, try to find their office bearers, try to find any profile of their, try to find anything of them and all you will find is a mirage.
They have no oversight, have no registration, and no decency either.
Run away from these people.
Report them to the FBI and your companies crypto scam investigators.
Give a reward for information on their address and the people behind the scams whereabouts.
They give crypto a bad name
30 July 2025
Unprompted review
Reply from SimpleSwap
Dear user,
Thank you for sharing your feedback. We’re truly sorry to hear that you’ve had such a negative impression of our service.
Please allow us to clarify that SimpleSwap has been operating since 2018 as a legally functioning cryptocurrency exchange platform.
SimpleSwap is a non-custodial exchange service. We do not hold user funds or interfere with transactions, and operate in accordance with international compliance requirements.
Our platform clearly communicates terms of service, and support is always available via official channels. If you have an unresolved issue, we encourage you to contact our support team directly at support@simpleswap.io with your exchange ID and full details so we can assist you.
We remain committed to providing a secure and user-friendly experience for all customers and are happy to help resolve any valid concerns.
Scammers
Scammers - Do not trust them! They steal funds under false pretenses of KYC
30 July 2025
Unprompted review
Reply from SimpleSwap
Hi Alfred,
We’re sorry to hear about your experience and would like to assist you.
Please provide the transaction hash (TXID) and submit it via our support form or ticket system so we can investigate your case in detail.
Also, regarding KYC — we only request verification if a transaction is flagged by our security system based on international compliance standards. KYC is not required for every exchange and is applied only in specific cases, such as suspicious activity or when funds must be returned.
We do not hold funds without reason, and we’re happy to resolve this once we have the necessary details.
SimpleSwap are Scammers
SimpleSwap are scammers. They freeze your money under the pretense that they need documentation to release the funds. Even if you send all paperwork they "require" the money is stolen and you never hear from them again. They are scammers !!
29 July 2025
Unprompted review
Reply from SimpleSwap
Hello,
Please provide us with your ticket number so we can take a look at the issue.
Thanks in advance!
Scamming platform
This seems like a scam where they keep customers funds based on their ‘internal risk assessment’ and give no logical explanation of why they are keeping and no answer to when they would send the funds back.
How can they tell people that?
When they keep the customers funds who can the customer complain to? The people who have taken their funds?
Where the fairness in that?
How wonderful for them that if they find fault with you for any arbitrary reason that isn’t explained clearly then they keep your funds for them. They must love that.
They advertise themselves as no KYC then tell customers they keeping the funds as the customers must do KYC
Seeming we are sending them our money would it be too much to ask for the address of their company, the names of their office bearers, their audited financial statements, their ‘team’, work history and education backgrounds?
Certainly a reputable company would publish this.
We all know who works at coinbase, Binance, even the FTX scammers were all known.
Their workers, headquarters, CEO’s etc
This is a ghost company.
I think people must stop sending a ghost company in an unknown country run by unknown people money.
If they dissapear with your funds who will you apply to for help?
They certainly aren’t under any oversight.
I think this ‘company’ is under pressure and now is starting to pull the rug out from under their customers.
I think someone must track them down and make a documentary of them and show the world who is simpleswop.
Who runs the show? Who works in the office, where is the office, so we can see who we dealing with as it is only guilty or fearful people that hide.
Why must they hide in darkness when they want their ‘customers’ details and particulars. Surely theirs should also be known
Surely it is time these people come under some scrutiny.
They give a street name as their address (no number given) in the Marshall Islands. Google their address and see if u can find them.
What honest person would hide?
After further investigation I found this scam is run by Artem Eremenko
Read Kabula’s review giving an overview of the scam and addresses and shell companies
I found Mr Artem runs this ‘company’ from Florida USA . Wonder why they don’t use that address in their company filings?
Strange how the international fraudster makes his home in US.
ic07rju2dum9wh27
29 July 2025
Unprompted review
Reply from SimpleSwap
Hi Swordsman Noble,
We understand your concerns and appreciate the opportunity to address them.
SimpleSwap is a non-custodial cryptocurrency exchange. This means we do not hold user funds — coins are exchanged and sent automatically, without storing them in a third-party wallet. However, in rare cases, a transaction can be flagged by AML systems for further review. This is not arbitrary — it’s a requirement to stay compliant with international financial security practices and to ensure we are not facilitating illegal activity. Many reputable platforms, including non-custodial ones, follow similar risk-based approaches.
Regarding KYC, we do not require identity verification from all users. KYC is only triggered in specific situations involving risk flags and this is clearly stated in our Terms of Use.
As for our legal structure:
Our company is legally registered and operates in accordance with relevant jurisdictional laws.
We are transparent about what we are: a crypto-to-crypto swap platform, not a brokerage, not a bank.
We do not publish personal information about employees, just like we don’t share yours — for privacy and security reasons.
If your transaction is under review, we welcome you to contact our support team with your Transaction ID so we can look into it and provide direct help.
We aim to offer a secure, smooth, and compliant experience, and we regret if your experience didn’t reflect that. Let’s resolve it constructively.
Still waiting on $50,000 XMR transaction, no update in days
I submitted a 165 XMR transaction (~$50K) on July 21st, and after passing KYC and submitting all requested documentation, including transaction sources, wallet proof, and invoices, I’ve received no update in over 5 days.
The support team was initially responsive but has gone silent despite my polite follow-ups.
I understand the need for AML checks, but the lack of transparency and prolonged silence around a large transaction is extremely concerning.
I’m happy to update or revise this review if the issue is resolved promptly, but others should be cautious about sending large amounts, especially with privacy coins.
21 July 2025
Unprompted review
Reply from SimpleSwap
Hi!
Thanks for your message and for sharing your concern.
To assist you promptly, could you please provide the transaction hash? Also, we kindly ask you to reach out to our support team via the ticket system if you haven’t already — this helps us ensure your case is properly tracked and escalated.
Please note that KYC is not required for all transactions. It is only triggered when our security system flags a transaction based on specific compliance criteria (for example, large amounts or unusual patterns). In such cases, KYC becomes mandatory to proceed.
These checks can sometimes take time, but they are a critical part of keeping the platform secure and trustworthy.
We truly appreciate your patience and understanding!
Stealing customer funds
Sent 2.8 eth for swop to usd
They froze my coins and asked for kyc
I passed kyc and asked then asked them to compete or send the funds back
They did not do either and said they can’t send the funds back, and asked for more documents of where the funds have come from etc
I send them proofs of the payment and where I got the funds
Still they have not refunded or completed the exchange
This ‘company’ has no registered address or place where you can go to them
No oversight to make complaints to
Signs of people that can’t be trusted
ic07rju2dum9wh27
Still waiting my funds to be returned
28 July 2025
Unprompted review
Reply from SimpleSwap
Hello!
By our AML/KYC policy, we reserve the right to stop the deposit for verification if our security system has notified us that the funds may be involved in illegal activities.
Your case is currently under review. We'll do our best to speed up the review process and notify you as soon as we have any updates. We apologize for the delay in resolving this case.
We appreciate your patience and understanding!
Froze my coins and asked for kyc
Froze my coins and asked for kyc, completed kyc then asked for more documents showing ‘where you got the coins’
These people have turned into scammers
If they take ur funds there is no recourse of action they can freeze them at will and without explanation.
I used them in the past without issues but it seems those days are past
28 July 2025
Unprompted review
Reply from SimpleSwap
Hello,
Please provide us with your ticket number so we can take a look at the issue.
Thanks in advance!
Warning to other users
Warning to other users: I’ve used SimpleSwap in the past without issues, but now they’ve withheld 1 BTC and are refusing to release it.
I provided full KYC and proof of source of funds, yet they continue to delay with excuses. Transaction ID: 1mwa1oz6oz9l3oso.
After checking Trustpilot, I found many others reporting the same issue. This seems like a pattern of stalling and withholding funds.
I plan to escalate to cybercrime authorities.
Avoid SimpleSwap — this platform is no longer trustworthy.
⚠️ Update:
This warning still stands. The exchange continues to respond to complaints here with the same generic lines about “KYC” and “AML” procedures. This is a facade. Nothing meaningful is being done behind the scenes—it’s a delay tactic while users are systematically scammed.
Be warned: Many users, myself included, are being scammed under the guise of compliance. The platform is not operating in good faith. Stay away. Protect your funds !
21 July 2025
Reply from SimpleSwap
Dear customer,
Unfortunately, your exchange for was flagged during AML screening due to a combination of risk indicators, which requires enhanced due diligence. The initial KYC attempt was automatically rejected, and our security team requested additional Source of Funds documentation.
At SimpleSwap, we are deeply committed to maintaining a robust and effective framework to prevent financial crimes, including but not limited to money laundering, terrorist financing, fraud, and other illicit activities. Our approach is rooted in a strong culture of compliance, upheld by strict adherence to regulatory obligations.
We understand this delay is frustrating. However, as stated in our Terms of Use and in line with AML regulations, we cannot proceed with the exchange or issue a refund until the verification process is complete.
I was scammed by this service
I was scammed by this service
I was scammed by this service. Two weeks ago, I sent 0.0323 BTC (worth $3,800) for a swap that was never completed. They took my money and never refunded or delivered anything. This is theft, plain and simple. Avoid this platform at all costs — they are actively cashing out users and running off with their funds. This is a scam operation. passed kyc , provided all documents needed.
exchange id: jibxud4r04i2w2hf
12 July 2025
Reply from SimpleSwap
Hello Jesus!
We’re truly sorry to hear that you had a negative experience, and we take your concerns very seriously.
We’ve reviewed your case and can confirm that your exchange ID jibxud4r04i2w2hf is currently under security and compliance review. You have submitted your documents, and our compliance team is continuing the verification process.
Please understand that in some cases — especially when KYC and AML procedures are involved — processing can take longer. However, we want to reassure you that your funds have not been lost. They are securely held and will be returned or delivered as soon as the review is complete and the case is cleared.
This is not theft — it is a compliance procedure required for specific flagged transactions. We are happy to continue assisting you directly and will provide updates as soon as possible.
We appreciate your patience and understanding!
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