SimpleSwap 

What surprised me was how rude the support staff was. They acted like my problem was an inconvenience to them. My transaction is still pending after a whole day and they have my funds. I am beyond disappointed.😞

I Sent ADA for BTC and however never received my funds I've been in contact with Stephanie and I've gotten nothing but pre written replies. I sent a substantial amount of money and they are still withholding it months later. I ended up contacting my legal team and I was informed that they are operating in Malta illegally as they don't have a license to operate here. and in result of their illegal operation they are holding a 100k ADA for me which has been dragging for months I sent them source of wealth and they keep on asking for more documents just to not release the money.

They just scammed me when I tried to swap SOL to XMR. When I tried to contact support they said it was successful. But It wasn't. So I asked for transaction key to get a proof, they provided with a invalid transaction key and when I said it was invalid they closed the ticket and removed me from the support channel. DONT USE THIS. ITS A SCAM

Title: Compliance Delay – 0.21726 BTC Frozen Since 22 August (Ticket #144907, Compliance Officer Silas)

Review:
On 22 August 2025, I sent 0.21726 BTC from my Tangem wallet to SimpleSwap for conversion into USDT.
Transaction ID: 4cd3355a3d3cb2fb4b37ea237fa8f95a5a24a4f44d4858bd39769a40d56e7c71
Ticket Number: #144907

Shortly after initiating the swap, my funds were frozen under a “compliance review.” Since then, I have provided everything requested, including:

Government ID,
Wallet screenshots (incoming and outgoing),
Blockchain explorer confirmations,
A signed invoice for the underlying transaction,
Customer correspondence confirming the source of funds.

Your compliance team member Silas acknowledged in writing that I had provided a detailed, step-by-step explanation with all supporting evidence. Despite this, my funds remain blocked, and I continue to receive template replies stating that the “investigation is still in progress.”

Most concerning, SimpleSwap’s Terms of Service state that you may freeze funds for “up to 180 days or longer.” Citing such a clause is not an acceptable substitute for proper compliance handling. In regulated financial services Including OFAC or EU Banking system , personal KYC reviews are resolved within a few business days once complete documentation has been submitted not left in limbo for months.

To be clear, I am not calling SimpleSwap a scam at this stage. However, this is the slowest and most opaque compliance process I have encountered in over 20 years of my professional experience in financial services.

I will update this review once my case is resolved:

Positively, if my funds are released within one week,

Negatively, if delays continue without a clear timeline.

Note: I expect SimpleSwap will respond here with their usual copy-paste message:

“We’re sorry to hear about your negative experience and truly regret that the situation caused you frustration. Please note that in some cases, swaps may fail due to compliance or technical reasons beyond our control, and we are required to follow strict AML/KYC procedures before processing a refund or completing a transaction.”

This response is given to every complaint, regardless of the evidence submitted. In my case, Silas has already acknowledged receiving full and complete documentation. Repeating generic excuses does not answer my case what is required is a concrete timeline and resolution.

SimpleSwap has responded again with the same generic AML/KYC statement, claiming my funds may be linked to illegal activities. This is exactly the same message they give to many other customers, regardless of the documentation provided. In my case, their compliance officer Silas already acknowledged in writing that I submitted all evidence step by step wallet history, blockchain proofs, invoice, and even communication with my buyer. Despite this, they continue to delay without offering any concrete timeline for resolution.

I will keep this review updated until this case is resolved.

It has now been over three weeks since my funds were frozen by SimpleSwap (22 August). Despite providing every document requested ID, wallet history, blockchain proofs, invoice, and even private communication with my buyer their compliance officer Silas acknowledged receipt yet continues to give only generic replies without any resolution or timeline.
Yesterday 14/09/25 I sent another follow-up email to SimpleSwap, but there has been no reply. The lack of communication and delay is unacceptable, especially given the significant amount involved (USD 25,000 equivalent).
27/09/25 It has now been nearly five weeks since my funds were frozen (ticket #144907, 0.21726 BTC). I have provided all requested KYC documents and have respected the compliance process throughout. Unlike many other reviewers, I have not called SimpleSwap scammers or used inappropriate language I am simply asking for fairness.

As i mentioned arlier I will continue updating this review until SimpleSwap resolves this case.

Update 28 Oct 2025:
Still no reply from SimpleSwap to my clarification email of 14 Oct 2025. Case details, ticket #144907, 0.21726 BTC, transaction 22 Aug 2025. I asked them to confirm the claimed law enforcement contact, agency name, jurisdiction, and case number, so I can report it properly on my side. I have sent polite reminders in the same thread, and also informed Tangem, the in-app integration partner. I remain fully cooperative and have already provided complete KYC, wallet screenshots, blockchain proofs, and the invoice for the personal watch sale.I respectfully request either a clear timeline for completion or release of funds.
27/11/2025 STILL waiting for funds to release same generic reply

Nothing but great services

If I could give zero stars, I would. the core problem isn't just that my exchange failed, it's the absolutely appalling way their customer support handles it. I sent my Bitcoin, and it never got exchanged. When I reached out for help, the agent was condescending, slow, and completely useless. It would take them HOURS to reply to a single message. And the reply would be a one sentence, unhelpful comment like you need to wait or it is being checked. They show absolutely no empathy or willingness to help IT feels like their job is to frustrate you until you give up on trying to get your money back. We'll I'm not giving up. They have stolen my Bitcoin and their terrible service is just salt in the wound. Avoid these people.

I am waiting this as I'm on hour 72 of waiting for my completed exchange. I sent Bitcoins to swap for another currency. The site says it's finished, but I never received anything in my wallet. I've checked the address a dozen times it is correct. I provided the transaction details to their support team. The response I got, after waiting half a day, was from a support agent who clearly didn't even read my message. He just sent a link to a blockchain explorer for my initial BTC transaction. It's like talking to a bot. A very rude and slow bot. They have my money, and they are either too incompetent to fix their system or they are just stealing it. My guess is the latter

The service is very expensive compared to others.
The swap failed due to “technical reasons.” and their behavior is very rude :(

99% of the reviews here are paid. They hired someone unprofessional, or freelancers on Social media.

> A regular pattern
> Content written with AI, proper English, no emojis, not typos, no emotions, no variety.

Trustpilot should check and take down these reviews.

It does work

Best swap site. Uniswap and pancake swap doesnt have celo as example. And you get almost 99.9% of your transfer. My fee was <0.01%

And the fact that min swap is literaly 0.012€ :D

DONT USE SIMPLESWAP, USE OTHER SWAP SITES, U CAN EASILY FIND OTHERS!!!

they lock ur funds and ask u to do KYC which takes weeks!!! Dont use simple swap, i have 1200 usd stuck here, and they respond super slow, they never warn you either! DONT USE SIMPLESWAP!

Used Tangem Wallet for an Exchange, made 2 exchanges from ETH to USDT TRX. 10 ETH and 17 ETH. On both came, to contact Support.
Wrote the Live Support, talked with Brad, he told me after long writing, I need to do KYC and show from where the money comes, I did instantly the KYC, showed all documents and everything.

They told me, we are refunding, but after refunding was there no new message anymore.

Im still waiting for my + $120,000 refund, keep care!

Will you keep updated!

Update. Got refunded. After doing pressure and everything. Keep care here seems nothing be to legit.

It went through but not without trouble, first said my address was rejected, and I gave them another, then after a 4 day period had to jump through hoops to figure out what went wrong, and they ended up sending to the original rejected address anyway. Not such a simple swap, but I guess technically it went through. Wouldn't use again though.

This is a great exchange. It’s reliable and trustworthy. The fees are very low. I highly recommend this exchange.

I've exchanged coins there several times, and it worked great. Once, I wanted to exchange Fantom, but I made a mistake. Customer service responded quickly and was able to fix my mistake. Great!

Hi trutscopilot.

Dear simple swap..I had already send you 117.000 algo for swap to usdt bnb
I hope you guys send me money on my withdrawal address asap.
I doing kyc and send proof my fund already, I think it's more enough and clearly.

Thanks, sorry for 1 star will changed if there getting resolved.

Easy to use once you read the instructions

Coins not there yet