I've tried 4 other brands for my terrace glass door in the Philippines. The Simpled Slim SF model is super easy to open/close from the inside, and Airbnb guests don't need to bother lifting up the han... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My overall experience after a defect on my Amazon Smart SF lock, was met with a fast turn around, back to back clear communication by Angel customer service support. Very helpful staff who supported... See more
I bought the SS Slim smart lock from simpled.uk. What impressed me the most was their customer service – the support team responded quickly, politely, and explained everything clearly. I had some... See more
Dear Simpled Team, I wanted to thank you for the outstanding customer service I received recently, especially from Angel from your support team. When my door lock failed, Angel responded almost... See more
Company details
Written by the company
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4.6
Excellent
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great experience
Great experience. First off, the lock is a game changer - Never carry any keys. The experience of this seems minimal, but it’s huge. Second, I can never lock myself out. Third, I have 3 of these installed across my property and one of them was giving me issues, worked with support and they were amazing. Sent me out a new lock, with free rerun label for the other unit. So easy, very responsive, pleasure to work with. Highly recommend.
9 February 2025
Unprompted review
Reply from simpled.uk
Thank you so much for your fantastic review! 😊 We're thrilled to hear that the lock has been such a game changer for you — no keys, no lockouts, and full control at your fingertips! It’s great to know that even when you faced an issue, our support team could assist you quickly and make the process smooth.
We really appreciate your recommendation, and we’re so happy to hear that everything’s working well for you. If you ever need anything else, we’re always here to help! 🔐✨
Very easy to install
Very easy to install. Simple to connect and use. Looks good also
1 February 2025
Unprompted review
Reply from simpled.uk
Thanks so much for your great review! 😊 We're so glad to hear that the lock was easy to install, connect, and use — and that you’re happy with how it looks too!
If you need any help in the future, don’t hesitate to reach out. We’re always here to assist! 🔐✨
Really smart packaging
Really smart packaging, product works really well with fingerprint, pin code or phone access. Looks smart on my door too. Only slight negative is the separate 45mm mortice lock I bought to go with it was designed for aluminium doors and not timber so my locksmith had to supply and fit an extra piece. Apart from that all good.
17 January 2025
Unprompted review
Reply from simpled.uk
Thank you so much for your great feedback! 😊 We're thrilled to hear that you're happy with the lock’s performance and its sleek look on your door. It’s also awesome to know that the fingerprint, pin code, and phone access are all working well for you!
We appreciate your understanding regarding the mortice lock, and we're glad that your locksmith was able to make it work. If you ever need anything else or have any questions, we’re always here to help! 🔐✨
Ordered New. Received Old. Sorted Quickly
Initially, I had a problem with the unit I received. I ordered via Amazon and was sent a refurbished unit with no fobs, keys, remote, etc included in the box, despite ordering a brand new one at £299.
I contacted Simpled direct as soon as it was received and Sara came back to me really quickly. She apologised for the confusion and arranged to send out a brand new one right away. I received a new one the next day (with all the accessories).
I'm yet to install the lock to my front door, but I wanted to leave a review due to how proactive they were to resolve my issue.
23 January 2025
Unprompted review
Reply from simpled.uk
Thank you so much for sharing your experience! 😊 We’re really sorry to hear about the initial mix-up, but we're so glad to know that Sara and the team were able to resolve the issue quickly and get you the brand new lock with all the accessories. We truly appreciate your understanding and the fact that you took the time to leave such a positive review despite the hiccup.
If you need any assistance with the installation or have any questions, we’re always here to help! 🔐✨
Simpled Products the rolls Royce of locks
Simpled Products, any day for me. There smart locks is the rolls Royce of locks. Very affordable, easy to use, fantastic customer service. They have 5 stars from me.
18 January 2025
Unprompted review
Reply from simpled.uk
Thank you so much for your amazing review! 😊 We’re thrilled to hear that you’re enjoying your Simpled lock and that you consider it the "Rolls Royce of locks"! 🏆 It means a lot to us that you appreciate the ease of use, affordability, and our customer service. Your 5-star rating means the world to us! ⭐️
If you ever need anything else, don’t hesitate to reach out. We’re always here to help! 🔐✨
Fantastic Quality Door Handle - Excellent Service
I recently purchased a door handle from Simpled and I am incredibly impressed with its quality. The design is sleek, sturdy, and adds a sophisticated touch to my home. The functionality is flawless, with smooth operation every time. It's clear that great attention to detail went into making this product. Additionally, when I encountered a minor issue, the company’s quick response and seamless replacement process were much appreciated. Highly recommend their products and service!
15 January 2025
Unprompted review
Reply from simpled.uk
Thank you so much for your fantastic review! 😊 We’re so glad to hear you’re impressed with the quality, design, and functionality of your Simpled door handle. It’s great to know that everything’s been working smoothly, and that our team could quickly assist with the minor issue you encountered.
Your recommendation means a lot to us, and we’re always here to help if you need anything else! 🔐✨
Easy and secure
Quality and safety, easy to use. Werry good customer. service ( Sara werry professional and kind person. Thank you for she.)
9 January 2025
Unprompted review
Reply from simpled.uk
Thank you so much for your kind words! 😊 We’re so happy to hear that you’re enjoying the quality, safety, and ease of use of your Simpled lock. We’ll make sure to pass on your thanks to Sara — it’s always great to hear when our team makes a positive impact!
If you ever need anything else, don’t hesitate to reach out. We’re always here to help! 🔐✨
Great product
Great product, works really well for all of the family. Swift and helpful support from customer services when required
8 January 2025
Unprompted review
Reply from simpled.uk
Thank you so much for your wonderful review! 😊 We’re so glad to hear that the lock is working well for your whole family and that our customer service team could assist you swiftly when needed.
If you ever need any further assistance, we’re always here to help! 🔐✨
The customer service with Simpled UK is…
The customer service with Simpled UK is first class. I had a problem with one of my smart locks lately and they answered my query (email) very quickly and the help that I got from Sara from customer services was amazing.My issue was very easily rectified. Thank you Sara and thank you Simpled UK
3 January 2025
Unprompted review
Reply from simpled.uk
Thank you so much for your kind words! 😊 We’re so glad to hear that Sara and the Simpled team could assist you quickly and resolve the issue with your smart lock. It’s always great to know that we’ve been able to provide the support you needed.
If you ever need any further assistance, don’t hesitate to reach out — we’re always here to help! 🔐✨
Great product
Great product, looks great, not bulky, very sleek looking, customer service is top notch,
8 January 2025
Unprompted review
Reply from simpled.uk
Thank you for the fantastic review! 😊 We’re so glad to hear that you love the sleek design of the lock and that our customer service has been top-notch for you. Your feedback really means a lot to us!
If you ever need anything, don’t hesitate to reach out. We’re always here to help! 🔐✨
Great smart lock
The lock that I have is great, it has worked really well for a year. I would happily buy one again.
I contacted customer services about an issue and they were quick to help which shows a company that also cares.
6 January 2025
Unprompted review
Reply from simpled.uk
Thank you for the wonderful review! 😊 We’re so happy to hear that your lock has been working well for a year and that you’d happily purchase another one. It’s also great to know that our customer service team could assist you quickly — we truly care about making sure everything works smoothly for our customers!
If you ever need anything else, we’re always here to help! 🔐✨
I have two locks installed and they work flawlessly
I have two locks installed, a cylinder lock for nearly 12 months and a front door lock for 6 months. Both function perfectly and allow for multiple card, passcodes and fingerprints to be used per lock. I had reason to contact technical support and they resolved my query effortlessly (a network setup issue rather than an issue witrh the lock). I wouldn't hesitate to fit another Simpled lock should the need arise.
30 December 2024
Unprompted review
Reply from simpled.uk
Thank you so much for your amazing review! 😊 We’re thrilled to hear that both of your Simpled locks have been working perfectly and that our technical support team was able to assist you effortlessly. It’s great to know that the flexibility of using multiple cards, passcodes, and fingerprints is making things even easier for you.
If you ever need another lock or assistance in the future, don’t hesitate to reach out. We’re always here to help! 🔐✨
Great product. Great company
I used simpled door locks on both my own home and an Airbnb. So convenient and easy to use.
For the Airbnb I use a door lock plus keypad which saves on lost keys and is very convenient for guests.
Great advice from simpled on which system I needed. Recommend to all and great value for money.
14 December 2024
Unprompted review
Reply from simpled.uk
Thank you for the wonderful review! 😊 We're so glad to hear that both your home and Airbnb are benefiting from the convenience of Simpled locks. It’s great to know that the keypad lock has been perfect for your guests and that our team could provide helpful advice on the best system for you.
If you ever need anything else, we’re always here to help! 🔐✨
Very good customer support
Very good customer support. My item was faulty no fuss with replacement.
Quick and professional.
17 December 2024
Unprompted review
Reply from simpled.uk
Thank you for your kind words! 😊 We're so glad to hear that our customer support was able to assist you quickly and efficiently with the replacement. We always strive to make the process as easy as possible for you!
If you need anything else, don’t hesitate to reach out. We’re always here to help! 🔐✨
Had Issues with the wireless Gateway
Had Issues with the wireless Gateway. They replaced immediately without question. Very Happy with all the products i have from them
2 December 2024
Unprompted review
Reply from simpled.uk
Thank you for the great feedback! 😊 We're so glad to hear that your issue with the wireless gateway was resolved quickly and without hassle. It’s awesome to know you're happy with all the products you’ve got from us!
If you ever need anything else, we’re here to help anytime! 🔐✨
I own two and I'll be buying more!
I've used the smart handle on my own house (kids and keys are a terrible mix!) I was so impressed that I upgraded my small business lockup that's accessed by a number of people.
Both locks worked perfectly for nearly 2 years, a minor fail in the one on my house (used far less so just unfortunate I think) was replaced within 24 hrs with no questions asked.
Genuinely can't fault these guys - BRILLIANT!
13 December 2024
Unprompted review
Reply from simpled.uk
Thank you for the fantastic review! 😊 We're so happy to hear that both your home and business have benefited from our locks, and it’s awesome that we could resolve the issue so quickly for you. We love that our products are making life easier for you, especially with the kids and keys dilemma! 😄
If you need anything else in the future, we’re always here to help. Thanks again for the trust! 🔐✨
Easy to order easy to install
Easy to order easy to install, however this is as good as it gets. My lock lasted just about three months had numerous emails on Friday as the lock just died, done the usual change batteries, tried email via the site where they ask for a video but could t send video due to the site having a block on .mov files.
If I get a replacement it will be up for sale as I’ll go elsewhere for one
Ok so when I wrote this I was waiting for a reply from simpled then today the new lock arrived.
Shame nobody commutated to let me know a new one was in the post
13 December 2024
Unprompted review
Reply from simpled.uk
Thank you for sharing your experience with us, and we truly apologize for the lack of communication on our end. We're really glad to hear the new lock has arrived and we appreciate your patience during the process. 🕒
We’ll be sure to take your feedback to heart and improve how we keep customers updated in the future. If you have any more questions or need further support, feel free to reach out. We’re always here to help! 🔑
Had the lock a while and had an issue
Had the lock a while and had an issue, they sorted iout a replacement quickly and without fuss, highly recommend
15 December 2024
Unprompted review
Reply from simpled.uk
Thanks for the great feedback! 😊 We're so glad we could quickly resolve the issue for you. It's awesome to hear that you're happy with the service. We really appreciate your recommendation! If you ever need anything else, don't hesitate to reach out. 🔑✨
Electronic Door lock
Very easy to order online and received item within 2days perfect service.
The item I brought was a door lock and fitted myself and works amazingly. Highly recommend this company and products. Thank you.
10 December 2024
Unprompted review
Reply from simpled.uk
Thanks so much for the wonderful review! 😊 We’re thrilled to hear that your order arrived quickly and that the lock is working perfectly for you. It’s great that you found the installation easy too! We really appreciate your recommendation — thank you for choosing Simpled! 🔑✨
Battery cover
Somehow the battery cover was misplaced when fitting a door lock - a replacement was immediately sent free of charge along with a couple of unexpected extra key fobs - excellent service and product.
2 December 2024
Unprompted review
Reply from simpled.uk
Thank you so much for sharing your experience! 😊 We're really glad we could sort out the battery cover for you so quickly, and it’s awesome to hear that the extra key fobs were a nice surprise! We truly appreciate your kind words and are thrilled to hear you're happy with both the service and the product! 🔑✨
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