simpled.uk Reviews 367

One of the locks i purchased in february developed a technical issue, this was resolved in a couple of hours by support and a new lock sent out, excellent customer service

I purchased the DFF-SP smart lock awhile ago I'm so pleased with the lock,no more kids losing or leaving keys in the lock,recently I had a problem with the lock,panicking and stressing that the lock will fail and completely leave me locked out .The support team came to my rescue,reasured me my lock would not leave me locked out,they stepped up with fantastic communication phone calls and emails and came up with a solution to my problem. I will not hesitate to recommend this company to anyone, not just because the locks but also the amazing support you get from them ,second to none

I bought Simpled Smartlock EF Model.
Their customer support is first class before I bought and after I bought it. They explained what I need step by step with clear instructions.
Fitted the orginal SS model I bought. They were very happy to exchange it with EF model without any fuss.
Fitted the EF model myself in about one hour.
I recommended it to friends. I don't know whay not everybody is buying the smartlock.

The lock works perfectly.

Nofal Elias

I've tried 4 other brands for my terrace glass door in the Philippines. The Simpled Slim SF model is super easy to open/close from the inside, and Airbnb guests don't need to bother lifting up the handle counter-clockwise to lock the extra closing mechanism; the lock is automatically locked anyway. Fingerprints work well after 3 months of testing. Also the Wi-fi bridge works better than my previous TT-Lock compatible smartlock's Wi-Fi bridge. Installation took 1h. We had to cut off 2mm of the door frame to be able to close the door, so measure carefully before buying. Chat support was awesome, and delivery to a remote island in the Philippines only took a few weeks.

Excellent Product – Once You Get the Hang of It!

This is a fantastic product, though it took me a little time to fully grasp the concept—particularly the idea that the lock is always unlocked inside while remaining locked outside.

I have a uPVC door with multiple locking mechanisms, so installation required some extra effort. I needed to drill a new hole to route the wire through, and figuring out the best position took a bit of trial and error. However, once that was done, the rest of the setup was straightforward.

Now that it’s installed, the lock works perfectly. I love the convenience of not needing a key to lock or unlock the door, and my whole family appreciates how easy it is to use. Highly recommended!

I already have a competitors electronic door lock but was not totally happy with it. When I ordered the EF series it was very easy to fit and worked straight away. setting up the app to use the codes, finger print, tags and phone were very easy and straight forward. Very good product

This lock is wonderful, easy to install and. When I first installed the lock everything went well and it worked perfectly. I then started messing about with all the settings on the app. I made a few stupid mistakes so decided to factory reset it. Got confused and rang for support, I spoke to Steve who was the most helpful person I could ever imagine, he resolved the issue immediately and gave me tips on the best way to setup entry codes, really helpful. Now (a few months later) I often think that it locks a little bit too quickly, so I emailed support to see if is possible to extend the time to auto-lock. I got a reply very quickly from Elnaz who answered my question perfectly. Can’t praise them enough.

I have had a Simpled door lock for the past 19 months, fault free. The motor has unfortunately failed, and after raising the issue with the technical team, overnight they have posted out a replacement after sending a couple of very simple videos. This was over a Saturday and Sunday. Excellent service. Highly recommend the product

I purchased an electronic front door lock which unfortunately did not suit my existing multi-lock door. I was given excellent advice how to evaluate the situation as product itself is excellent. A refund had to issued which was done without quibble. Outstanding customer service.

I have to say at the outset that I was so impressed by this company.
I decided to replace the standard lock on my front door with a new smart lock.
After fairly exhaustive research I decided that the MF-SP Euro Profile Motorised Smart Cylinder Lock provided by Simpled met my requirements. Their online YouTube videos were a great help here. I needed it to provide access by fingerprint and also by entry of a numeric code sequence. Further, I didn’t want to make major changes to my front door.
I ordered it and it arrived the following day. I arranged for a local locksmith to fit it. Thanks to the detailed online manuals, he managed to do the job in less than an hour with no changes to my door that required remedial work. I had one post-installation query which they resolved in a matter of minutes. I now have a super-duper high tech lock on my front door and I’m delighted.
In summary, the service they provide is first class and the quality of the product is exceptional.

Excellent customer service and a great product.

Very attentive company in good and bad situations, which is what you need within a business. Would highly recommend them!

My dog walker had grown her company so much that key management was an issue. The alternatives seemed to be a key safe or a smart lock. I have a fair amount of home automation a lot of which is depressingly inconsistent in operation. I bought the simpled EF smart lock with low expectations, but have been very pleasantly surprised. I get a very occasional "operation failed" on the fingerprint sensor, but the second try then works. The keypad and fobs work flawlessly. I am reasonably handy so had no difficulty fitting the lock using the chatty instructions. I also bought a hub, which initially would not connect to WiFi, but after a chat to a very knowledgeable real person at customer services, found the solution which was to replace the USB power supply, which was mine and not provided by Simpled. So far I am very impressed.

Wanted to order one of their smart locks to replace one on a multipoint PVCu door. Spent considerable time on the phone with them first confiming it would be compatible, including uploading a video of the existing lock with the booking for their installation service.

Also ordered extra screws for my door thickness.

No emails received to confirm either the accessory purchase or the installation. Had to chase both via phone calls to confirm what was happening.

On the day of the installation, no advance call (which was promised) from the locksmith, he did arrive promptly and then proceeded to tell me the lock wasn't compatible with my door/existing multipoint gearbox. He showed me the email with my contact number that he was supposed to use to call me. My number in the email was correct, but when he clicked it to call, the wrong number came up in his phone's dialling screen. 🤦‍♂️

This was my experience and to top it off, checking their website for details of my accessories order today (29th June 2025) shows the message:

"Error establishing a database connection"

So in summary, poor purchase process (no email confirming order details etc), no advance call from locksmith, product non compatible and their website is down on a Sunday as well.

I'm thoroughly impressed with Simpled! Their Night Latch smart lock exceeded my expectations. Delivery was lightning-fast, arriving over the weekend. The support team responded promptly to my queries. Most importantly, the lock works flawlessly. Highly recommend Simpled for their efficient service and reliable product!

I purchased my lock over two years ago, and it functioned perfectly until a spring broke, causing the handle to become loose. I contacted several representatives without success in obtaining a replacement part, but after speaking with Steve Kerr, he promptly sent me a free replacement part, resolving the issue efficiently. The lock has been excellent overall; I highly recommend it, and the Wi-Fi bridge is a valuable addition. My wife frequently forgot her keys, but this is no longer a problem.

I was fitting my sf-sps lock, and realised that the cable extender was missing. I spoke with Steve Kerr, at simpled. (even when the office was closed at 17:20 on a Friday evening), and he infomred me he will put 2 extenders in first class post tonight !!

Absolute star ! brilliant customer service.. thanks so very much !!

(also the product is great !!! had it working on a test bed !!)

If management is reading this, I think this man deserves a beer !!

As a master locksmith I fitted an SF model a year ago in place of another manufacturers lock for a very long standing customer with cerebral palsy. The lock with all it's various ways of operating has been of great value.

Should you need help from Simpled they go above and beyond.

Steve and the Simpled Team are always spot on to help over the phone and email providing clear instructions. Also saved us time not once with providing parts in timely manner when it was urgent. We are very pleased with their support and we strongly recommend them. Thank you again! The INVITED team.

made a mistake on my order they phoned me back very helpful