silverado.co.uk Reviews 

182
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

What a wonderful company Silverado are. First encountered them when I paid the Brighton store a visit. Wonderful, attentive staff and the most gorgeous collection of jewellery. Finally arranged a gift... See more

Company replied

Rated 5 out of 5 stars

I recently brought a necklace that I’d been looking at for ages, unfortunately the chain was quite thin and ended up breaking twice but when seeing and speaking to Jess she helped me to choose a diffe... See more

Rated 5 out of 5 stars

Absolutely brilliant. Really couldn't think what to get my friend for her birthday and couldn't get into Brighton to check out the shop so chose some earrings from the website - they arrived very qui... See more

Rated 5 out of 5 stars

I ordered two pieces online for click and collect at my local store, which was super easy. The next day I had a phone call to say that unfortunately the pieces weren't in stock at that store but they... See more

Company details

  1. Jewelry Store
  2. Costume Jewelry Shop

Written by the company

Independent family-owned jewellery business


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

182 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(182)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I put in a last minute order for my daughter’s birthday. I was phoned personally and reassured it would arrive on time. Beautifully gift wrapped too! Jewellery items were perfect - as described and great quality.

4 July 2024
Rated 5 out of 5 stars

Amazing service

Amazing service. I accidentally ordered my earrings to be collected at the store, one quick email to Silverado asking for it to be changed to my home garnered a super quick response, 'no worries at all' and the earrings arrived at home in the next couple of days - no charge for postage. Lovely earrings too - beautiful quality. Very happy!

12 June 2024
Rated 5 out of 5 stars

Great Service

I purchased an egift card as a gift, I wanted to print it to put it in a gift bag rather than send it via an email. I contacted the shop who were very helpful and said the manager would look into it. This was right at the end of the day. The manager resolved it for me, and emailed me that evening. Excellent service, friendly and efficient. I love their jewellery and have purchased many items over the years, and now love giving egift cards as gifts. Would recommend visiting the shop in Bond Street.

30 May 2024
Rated 5 out of 5 stars

I have just received 5 star treatment…

I have just received 5 star treatment ⭐️⭐️⭐️⭐️⭐️
I was having trouble with my gift card, I email the company, who promptly got back to me and even offered a human conversation about the issue!!!! I phoned and it was dealt with Kate, a lovely human! Who sorted it all out.
Could not be happier with the level of customer service.

8 April 2024
Unprompted review
Rated 3 out of 5 stars

Only a web voucher…

Phoned shop to enquire about gift vouchers, confirmed could order online. Ordered gift voucher online as a gift, was unaware this voucher was only for online purchases and not in shop

1 March 2024
silverado.co.uk logo

Reply from silverado.co.uk

So sorry to hear about this misunderstanding, we sell both online and shop vouchers on the website but this should have been made clearer to you on the phone. We will happily redeem the online gift voucher in-store, please contact us at shop@silverado.co.uk if you would like help with this.

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