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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the quality and comfort of the chairs, especially for long hours of use. Many appreciate the ergonomic design, which helps with posture and back support. The customer service is frequently praised for being excellent, responsive, and helpful, with many people receiving quick solutions and free replacement parts. However, some people experienced issues with delivery, noting delays or problems with the delivery service. A few customers also found certain chairs uncomfortable or reported quality concerns like squeaking noises, unstable armrests, or parts breaking after some use.

What people talk about most

Product

Customers consistently note positive experiences with product quality and comfort. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent build quality, with some... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the support team for being... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced fast delivery,... See more

User experience

Consumers generally find the user experience to be positive, highlighting the comfort, ergonomic design, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m quite happy with my Doro C300 chair. The design is modern and appealing, and the mesh material makes it very comfortable even for extended periods of sitting; perfect for people like me wh... See more

Rated 5 out of 5 stars

I emailed customer service regarding my Sihoo c300 office chair due to me breaking the backrest. I emailed to buy a replacement part as it is most definitely out of warranty after 3 years and purchase... See more

Rated 5 out of 5 stars

The chair was delivered quickly and well packaged. Once built we realised that it wasn't high enough for our purpose, so I contacted customer services to see if there was anything they could do to h... See more

Rated 5 out of 5 stars

I’ve just bought the SIHOO Doro C300 and I’m beyond impressed! It’s incredibly comfortable even after hours of sitting — the breathable mesh keeps me cool and the dynamic lumbar support actually adapt... See more


Company details

  1. Office Furniture Store

Written by the company

Sihoo Ergonomic Chairs | Sit Well, Think Better. Sihoo produces cutting-edge ergonomic chairs designed to enhance your well-being, boost your productivity at work, and unleash your creative potential.


Contact info

4.2

Great

TrustScore 4 out of 5

481 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service

Great customer service. Had a minor issue, contacted the customer service department. They responded that same day and without hesitation solved the issue. Truly impressive service. I will for sure buy their products again when the time comes.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Quality and Customer Support

When it's time to replace your office chair, we get lost in the dozens of offers on the web. I learned about Sihoo from a friend and chose the C300 for myself. It's not a cheap chair, but it's worth every penny. The chair is super comfortable and I haven't had any more back pain.
After a year, the chair stopped rolling properly on the floor. I contacted Sihoo, sent them a video of the problem, and they promptly offered to send replacement parts for the chair since it was under warranty. Magnificent customer service. 5 stars for me.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Comfyyy

So I got this chair for one of boyfriend’s anniversary gifts and he loved it! So did I but ofc it’s for him. We did have a little problem with the chair, but we got that covered with the company and they’re sending out another now! Overall great customer service and a really awesome chair, he says it’s the best he’s had!! :p

11 November 2025
Unprompted review
Rated 1 out of 5 stars

M59AS - M57

Negative points:

The delivery service didn’t tell me when they were coming, so I had to stay home all day.

The chair is supposed to support 150 kg according to the website, but let’s be honest: it’s absolutely not suitable for overweight or obese people. I’m nowhere near 150 kg and even for me, it wasn’t comfortable or appropriate. It’s very narrow and you feel completely trapped.

They mention adding a cushion, but honestly, it hurts your butt!

They claim the chair is ergonomic, but I would say absolutely not — it’s even dangerous for your back. This specific model (M59AS) has extremely hard, overly protruding lumbar support that you cannot adjust. As a result, you literally cannot rest your back against the chair without being in pain.

I wish I could have lowered the seat height a bit more; the chair is quite high by default.

It’s really heavy.

It was more expensive than the M57 my brother owns. I assumed it was a newer or higher-end model, but it’s actually the opposite — the M57 is far better.

Fake promotions all year long, which aren’t real discounts.

Positive points:

The chair is very easy to assemble, which was a nice surprise (about 5–10 minutes while watching an online video).

You can return it easily within 30 days of purchase.

Overall, the materials seem good quality — time will tell.

In the end, if you want an ergonomic chair, go for the M57 — it’s a reliable choice, unlike the M59AS.

14 November 2025
Unprompted review
Sihoooffice logo

Reply from Sihoooffice

Dear customer,
We apologize for the unpleasant shopping experience. Our customer service provided you with objective differences between the two chairs. However, since we are unsure of your specific needs and body shape, we cannot offer more detailed recommendations.
Our chairs can meet the needs of most people. However, everyone's preferences and body shape are different. For example, some customers prefer better lumbar support, while others prefer a gentle backrest; some prefer cotton cushions, while others choose mesh cushions for better breathability. No single chair can meet everyone's needs.
We apologize for not providing you with helpful advice before your purchase. If you require specific advice, please provide more information so we can make a more suitable recommendation.
Regarding your order, we offer a 30-day free return and exchange policy. We will send you the relevant details.

Sincerely,
SIHOO Support Team

Rated 5 out of 5 stars

Sihoo C300 Review

I’ve been really impressed with Sihoo’s customer service. They are quick, friendly, and very responsive. When my C300 chair arrived damaged, they immediately offered me a refund. The issue was resolved; the chair itself is high-quality and very comfortable. Overall, great value for the price.

13 November 2025
Rated 5 out of 5 stars

Excellent quality

Excellent quality.

Not difficult to assemble. Instruction sheet could be larger. See Ikea instructions which are much clearer.

I accidentally installed the seat backwards which interfered with the lumbar support.
I emailed Sihoo at night and Yan quickly responded and politely explained my mistake. I rotated the seat and it works fine.

Thank you very much!

12 November 2025
Unprompted review
Rated 4 out of 5 stars

I ordered the Sihoo Doro C300

I ordered the Sihoo Doro C300. It is a great chair, the build quality and features are superior. The only thing is that they said 3 days shipping but it took 6 days, but that is probably because of Sweden's shiping survice.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service Experience

The customer service I have received from Sihoo has been second to none. The communication has been timely and when I (through my own mistake) faced an issue, they quickly helped out.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

Great customer support. A recent delivery issue was handled professionally. When my package went missing, the team promptly sent a replacement without lengthy back-and-forth. That level of responsiveness and care is rare—and truly appreciated.

You turned a potential frustration into a positive experience. Just thanks.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

C300 chair

I bought the C300 chair, but unfortunately it was damaged during transportation. Customer support responded quickly and offered to send a new one.
Fair price for the chair, very comfortable and customizable.
I would make the same purchase again.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I Made A Great Choice with Sihoo Dora 300

I wanted to share my experience with the Sihoo Doro C300 Pro chair. As a retired individual who spends approximately 4 to 6 hours sitting each day, I realized the need for a standing desk and an improved chair. This led me on a lengthy journey of research and contemplation.

Over the course of more than three months, I pondered my options, read countless reviews, asked questions, and even prayed for guidance. Ultimately, I decided on the Sihoo C300 Pro chair for several reasons: the positive reviews, the convenience of a warehouse located in my home state, and their accommodating return policy. The fact that Sihoo would provide a return label and pick up the chair if needed was a significant advantage for me.

Assembly - My husband and I assembled the chair in about 45 minutes. The process might have been quicker, but each time I did something right, my husband paused to give me a hug for my hard work! Lol Making the experience more enjoyable, if a bit slower! Although the assembly instructions included with the chair were not very helpful for us, especially since I am a visual learner, the instructional video proved to be perfect. A word of caution: if your chair comes with a footrest, be sure to attach the footrest before the headrest, as the video that we watched did not include instructions for installing the footrest.

Features - In terms of comfort, the chair is excellent. It is easily adjustable, solidly built, and visually appealing. The chair operates quietly, moves smoothly, and glides effortlessly across the rug under my desk. I particularly appreciate the ability to recline and lock the chair into my preferred position. As someone with long legs, the footrest serves more as a calf rest, still comfortable. The mesh fabric is another highlight—not only does it look great, but it also adds a modern touch to the chair. The backrest provides significant relief for my arthritic back, and I am a fan of the shiny base, as I am a "bling-bling" girl!

Improvements - One aspect I do not like is the armrest design. The armrests do not lock into place, which has been a common issue mentioned in various media posts. I believe Sihoo should redesign the armrests to make them lockable. Additionally, even at the lowest setting, the armrests are a bit too high for my comfort. Fortunately, the seat is wide enough for me to rest my arms comfortably at my sides, and the armrests can swing outward to provide extra space.

Final thoughts - The chair offers many adjustment options, and it may take a few days to find the perfect settings. However, adjustments may be necessary if someone else uses the chair and changes the settings, as my husband sometimes does - bless his heart! lol To everyone who took the time to read my lengthy post, I wish you calm and peace.

So, that is my review of the Sihoo C300 Pro.

23 October 2025
Unprompted review
Sihoooffice logo

Reply from Sihoooffice

Dear Marie,
Thank you so much for taking the time to share such a detailed and sincere user experience! Seeing your journey from "long research" to "sweet 45-minute assembly," and now to 4-6 hours of comfortable use every day, our entire team is truly gratified. We are incredibly proud to hear that this chair alleviates your back pain. We hope our products bring a wonderful experience to all our customers.

Thank you for your recognition and appreciation of our product design. Personally, I especially love the design of the backrest as well! We hope it continues to bring you a good mood!

We also appreciate your kind reminder about the footrest installation sequence; we will consider how to remind more customers. Regarding the feedback on the inability to fix the adjustable parts of the seat, we may be able to produce a more intelligent product in the future, allowing for simpler adjustments. We look forward to the creation of even better products in the future!

Thank you again for your feedback. Wishing you and your husband a lifetime of happiness, health, and countless cozy moments together.

Sincerely,
SIHOO Customer Support Team

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