No pressure from sales reps, Abi the sales rep I dealt with was extremely helpful from start to finish during my purchase of bmw x5. All things that I pointed out to him while inspecting car were deal... See more
Company replied
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I had a great experience with SCS. Abid went through all the details with me and answered all my questions. Would recommend every day of the week..fantastic service 👌🏽
5 star rating all the way!!! I bought my Nissan x-trail from signature car specialists this week and I must say from start to finish I can’t fault anything. My car has been mechanically checked the... See more
Company replied
Bought a bmw x6 from them they were very helpful before sale was made. Now after car has been bought and some issues have come to light only 3 weeks after buying the car like various bad damage to the... See more
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Company details
Written by the company
Award winning German Vehilcle Specialists. Signature Car Specialists.
Contact info
Time Technology Park, Blackburn Road, Simonstone , BB12 7NQ, Burnley, United Kingdom
- 01282777786
- sales@signaturecarspecialists.co.uk
- signaturecarspecialists.co.uk
4.5
Excellent
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As a returning customer
As a returning customer, I recently picked up another gem from this place - a BMW 120d. The entire process was just as smooth and satisfying as my previous experience. The car? In stunning condition, just like last time.
It’s evident they take real pride in their vehicles, maintaining them in top-notch shape. The staff, as always, were fantastic—knowledgeable, friendly, and they made the whole process a pleasure.
For anyone looking for a fantastic car and a hassle-free buying experience, this is the spot. My BMW 120d is another winner, and I'm thrilled to be back for round two with this awesome team!
7 November 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for your incredible feedback and for returning to Signature Car Specialists for your second vehicle purchase! We’re thrilled to hear that your experience was just as smooth and satisfying as your first one. It’s great to know you're loving your BMW 120d — we truly take pride in the condition and quality of the cars we offer, and it’s wonderful to hear that’s evident to you as a returning customer.
We’re also really grateful for your kind words about our team. We always strive to provide excellent service, and it’s rewarding to know that you found the process enjoyable once again.
We look forward to assisting you with any future car needs, and we’re thrilled you’re happy with your new vehicle!
Best regards,
Paul
Signature Car Specialists
Faultless service
Faultless service, really helpful throughout the whole buying process. Would highly recommend.
Thank you.
1 November 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for your kind words! We're delighted to hear you were happy with the service and found the buying process smooth and supportive. It was a pleasure helping you, and your recommendation truly means a lot to us.
Wishing you many happy miles in your new vehicle, and please don’t hesitate to get in touch if there’s anything we can help with in the future.
Best regards,
Paul
Signature Car Specialists
Dodgy dealer! Recommendation: AVOID!
Dodgy dealer, even tried to blackmail me upon (paid) receipt of the car!
All sweetness, until we discovered a major, non-advertised and never mentioned huge scratch all over the rear windscreen. At that point, and given that we arranged a pick up on arrival by airplane, the so-called dealer tried to blackmail us into not complaining! However, by then we already paid and got the papers.
Within days, the car showed a serious oil leak. Following the RAC warranty procedure, I took it to Audi who discovered that whoever did the service incompetently used two washers instead of one. Also, despite the car being advertised as fully and newly serviced, they discovered that the brake fluid hadn't been changed.
RAC refused responsibility and blamed it on the dealer. The so-called dealer claims that they should have been contacted (not RAC procedure at all) and denies any responsibility, as usual. They even laughably threatened to sue for giving them bad, factual marks in an invitational RAC survey! Hence, I doubt that even most of the reviews here are real and not left under threat of supposedly legal action.
Either way, there is zero trust here, they have broken it every single time. Based on our personal experience, there is only one recommendation we can give: AVOID AT ALL COST!
PS: The "response" below is utter rubbish, of course, only confirming these are indeed DODGY DEALERS. Again, AVOID AT ALL COST!
11 September 2023
Unprompted review
Reply from Signature Car Specialists LTD
We’re sorry to hear that you were unhappy with your experience. At Signature Car Specialists, we pride ourselves on going the extra mile for our customers, and your case was no exception.
To clarify the situation: we understand that you were on a road trip to Poland when the vehicle you had previously purchased from another dealership broke down. In an effort to assist you at very short notice during this challenging time, we personally delivered your new vehicle to Heathrow Airport upon your return to the UK — something we were happy to do to help accommodate your needs so that you could continue your road trip.
At the point of handover, you raised a concern about a minor mark on the rear windscreen. This was a superficial imperfection, expected on an 11-year-old vehicle. Despite this, you made an unreasonable demand for a substantial reduction in price, which we felt was not justified. We were transparent in our communication and made it clear that if the vehicle did not meet your expectations, you were under no obligation to proceed. You ultimately chose to go ahead with the purchase voluntarily.
The oil leak issue that later emerged was the result of specifically, an error involving the use of two washers instead of one. Although we understand you pursued this through the RAC warranty route, we were not contacted directly at the time, which limited our ability to assist further.
It’s unfortunate that your review seems to reflect disappointment over not receiving a discount, rather than the service or vehicle itself. We always aim to treat every customer fairly and honestly, and we stand by how we handled this situation.
Best regards,
Paul
Signature Car Specialists
Brilliant company to deal with
Brilliant company to deal with. Bought a beautiful 2016 plate BMW X5 from these guys and we are overjoyed. 4 weeks in a part failed and they fixed the car the very next day and we got a like for like replacement for 24 hours and they fuelled it too. Highly recomended.
29 June 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for your kind words and for taking the time to leave us a review. We’re thrilled to hear you’re enjoying your BMW X5 – it’s a fantastic choice! We're also really pleased we could get everything sorted quickly when the issue came up. Customer satisfaction and peace of mind are incredibly important to us, so it's great to know you felt looked after.
We truly appreciate your recommendation and look forward to being of service again in the future!
Best regards,
Paul
Signature Car Specialists
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