No pressure from sales reps, Abi the sales rep I dealt with was extremely helpful from start to finish during my purchase of bmw x5. All things that I pointed out to him while inspecting car were deal... See more
Company replied
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See what reviewers are saying
I had a great experience with SCS. Abid went through all the details with me and answered all my questions. Would recommend every day of the week..fantastic service 👌🏽
5 star rating all the way!!! I bought my Nissan x-trail from signature car specialists this week and I must say from start to finish I can’t fault anything. My car has been mechanically checked the... See more
Company replied
Bought a bmw x6 from them they were very helpful before sale was made. Now after car has been bought and some issues have come to light only 3 weeks after buying the car like various bad damage to the... See more
Company replied
Company details
Written by the company
Award winning German Vehilcle Specialists. Signature Car Specialists.
Contact info
Time Technology Park, Blackburn Road, Simonstone , BB12 7NQ, Burnley, United Kingdom
- 01282777786
- sales@signaturecarspecialists.co.uk
- signaturecarspecialists.co.uk
4.5
Excellent
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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Absolute bargain had purchased a bmw…
Absolute bargain had purchased a bmw within warranty and is still ongoing … would recommend a lot of car buyers to tune into they type of specialty in cars .. this is the place if your looking for a fortune
18 April 2024
Unprompted review
Reply from Signature Car Specialists LTD
Denzel, Thank you for your enthusiastic feedback about your BMW purchase from Signature Car Specialists! We're delighted to hear that you found your vehicle to be an "absolute bargain" and that you're having a positive experience with the warranty coverage.
We work hard to offer quality vehicles at competitive prices, so it's wonderful to know that you're satisfied with the value you received. Your recommendation to other car buyers means a great deal to us - word of mouth from happy customers like yourself is truly the highest compliment we can receive.
We appreciate you taking the time to share your experience and for choosing Signature Car Specialists for your BMW purchase. If there's anything you need in the future regarding your vehicle or warranty, please don't hesitate to reach out.
Sincerely,
Paul
Customer Care Team
Signature Car Specialists
Was attended to professionally and gave…
Was attended to professionally and gave me all the information needed and left me in comfort even bought a coffee for me wasn't rushed in any way felt at home and the bmw x5 was great .
K.Alam
21 March 2024
Unprompted review
Reply from Signature Car Specialists LTD
"Dear K.Alam,
Thank you for your kind words about your experience with us at Signature Car Specialists. We're delighted to hear that you felt comfortable and well taken care of during your visit.
Our team strives to create a relaxed environment where customers never feel rushed, so it's wonderful to know we achieved this for you. I'm glad you enjoyed the coffee and found the BMW X5 to your satisfaction.
We believe that providing comprehensive information and professional service is essential to helping our customers make confident decisions about their vehicle purchases. It's feedback like yours that lets us know we're on the right track.
Thank you again for choosing Signature Car Specialists and for taking the time to share your positive experience.
Sincerely,
Paul
Customer Care Team
Signature Car Specialists"
Bmw 420d M sport
Purchased my new bmw 420d from signature car specialists the whole experience from start to finish was smooth starting with viewing test drive and fantastic finance deal got a great price for my car which I part exchanged very happy with my new car which came with a 3 month rac warranty thanks to all at signature car specialists great team.
14 April 2024
Unprompted review
Reply from Signature Car Specialists LTD
Thank you for sharing your wonderful experience with Signature Car Specialists! I'd be happy to help draft a response to this positive review.
Here's a suggested response:
"Dear valued customer,
Thank you so much for your glowing review of your experience with Signature Car Specialists! We're thrilled to hear that your BMW 420d purchase went smoothly from start to finish. It's fantastic feedback like yours that validates our commitment to providing excellent service throughout the entire car buying journey.
We're pleased that you enjoyed the test drive experience and that our finance team was able to arrange a deal that worked well for you. Getting you a great part-exchange price for your previous vehicle is always a priority for us.
Most importantly, we're delighted that you're happy with your new BMW! The 3-month RAC warranty provides that extra peace of mind that we believe every customer deserves.
On behalf of the entire team at Signature Car Specialists, thank you for your business and for taking the time to share your positive experience. We hope you enjoy many happy miles in your new BMW, and we look forward to serving you again in the future.
Best regards,
The Signature Car Specialists Team
AVOID AT ALL COSTS. UNPROFESSIONAL AND APPALLING STAFF ATTITUDE TO CUSTOMERS
AVOID APPALLING CUSTOMER SERVICE
Got a car with multiple faults from this company and was advised to claim on RAC warranty. Issues with gearbox, burnt oil and water coolant a very fast rate due to issues with vehicle (to name a few) ..yet still denied there was problem with the car!! Told to “choose words carefully when speaking to RAC warranty” (lie) so they didn’t suggest pre existing problem.
Took to independent garage (RAC) approved who confirmed there was at least £1800 pound of work that needed doing (“possibly more after inspection”) and “number of issues not covered by warranty”
After I again advised SCS of the issues by email the call that followed was simply appalling. I was abused on the phone by a staff member who refused to accept there was an issue with the car. Called stupid and told that I did not know what I was talking about. Refused to let me speak and was very rude. Thankfully, I recorded the entire call.
RAC approved garage advised “multiple fault codes on road tests” Also advised despite seller saying otherwise that it was IMPOSSIBLE that any service had been done on the car. So they lied about that too.
No doubt they sell some decent cars. But BE WARNED if anything goes wrong you WILL NOT BE IN GOOD HANDS! VERY ABUSIVE CALLS FOLLOWED.
I have never experienced anything quite like the call I had from their employee. Truly appalling behaviour.
Never got an apology even after proof I was right from third party approved garage confirmed major faults.
Spend your hard earned money somewhere that deserves your business!
In reply to seller response: My username is randomly generated for anonymity. My report is 100% genuine, and sorry, but I do not want to communicate further with your company. I am not prepared to be abused by you again. Pat yourself on the back for the misleading response that makes people think you actually care. I respectfully request that we engage no further with any communication together.
8 March 2024
Reply from Signature Car Specialists LTD
Dear [Reviewer],
Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to provide the best customer experience possible.
However, after thorough investigation, we couldn't find any record of a purchase matching your description. We have no record of a customer by the name of "Oakwood" in our system. Without specific details such as the manufacturer or model of the vehicle, it's difficult for us to address your particular situation.
If your experience is genuine, we sincerely apologise for any inconvenience you may have encountered. We encourage you to reach out to our dedicated Aftercare department at 01282 777786 option 2. They are equipped to assist customers with any issues they may face and will make every effort to resolve your concerns.
We value your feedback and will use it to improve our services. Again, we apologise for any frustration this may have caused and appreciate your understanding.
Best regards
SCS Aftercare Team
Quick and dash
Quick and dash. Cleanest car I’ve ever purchased. Would recommend to anyone.
7 March 2024
Unprompted review
Reply from Signature Car Specialists LTD
Dear Prince Grant,
Thank you so much for your glowing review! We're delighted to hear that your purchase was such a positive experience and that you're thrilled with the cleanliness of your new car. Recommendations like yours mean the world to us, and we truly appreciate your support. If you ever need anything in the future, don't hesitate to reach out. Safe travels!
Best regards,
SCS Aftercare Team
Great customer service from start to…
Great customer service from start to finish. The BWM I purchased was as advertised on line. Travelled from Leeds to make my purchase. Great guys professional set up. Ian
13 February 2024
Unprompted review
Reply from Signature Car Specialists LTD
Dear Ian,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our customer service to be excellent from start to finish and that the BMW you purchased met your expectations as advertised online. We're honored that you chose to travel from Leeds to make your purchase and we're glad to hear that our team provided a professional and accommodating experience for you. Should you ever need anything in the future, please don't hesitate to reach out. Safe travels!
Best regards,
SCS Team
My experience with Signature cars was…
My experience with Signature cars was very nice. I saw the car I wanted online and the staff were very knowledgeable, giving me honest information. The buying process was stress free, part exchange handled pleasantly. I drove away a happy person. Recommended sellers.
6 February 2024
Unprompted review
Reply from Signature Car Specialists LTD
Dear Phil Bosten,
Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you found our staff to be knowledgeable and honest, and that the buying process was stress-free for you. Ensuring a pleasant and seamless experience for our customers is always our priority, and we're thrilled that you drove away happy. Your recommendation means a lot to us, and we're grateful for your support. Should you need anything in the future, please don't hesitate to reach out. Safe travels!
Best regards,
SCS Team
Excellent customer service from Aby who…
Excellent customer service from Aby who was friendly and extremely knowledgeable when showing me around an immaculately presented X5 Sport which I am now getting used to, having been a Range Rover man for many years. Great car and a very pleasurable buying experience with no pressure. Would highly recommend.
9 February 2024
Unprompted review
Reply from Signature Car Specialists LTD
Thank you for sharing your fantastic experience with us! We're thrilled to hear that Aby provided you with excellent customer service and that you found him to be friendly and knowledgeable. It's wonderful to know that you're enjoying your new X5 Sport, especially after being a loyal Range Rover enthusiast for many years. We're delighted that your buying experience was pleasurable and stress-free, as providing exceptional service without pressure is always our aim. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, please don't hesitate to reach out. Safe travels in your new car!
Best regards,
SCS Team
Great service by the lads here
Great service by the lads here. Bought a great Top spec BMW X5 that was well looked after. After care was spot on will definitely go back for my next new car
10 January 2024
Unprompted review
Reply from Signature Car Specialists LTD
Dear [Reviewer],
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received great service from our team and that you're satisfied with your purchase of the top-spec BMW X5. Ensuring that our vehicles are well looked after and providing excellent aftercare is a priority for us, so we're delighted to hear that our efforts met your expectations. We look forward to the opportunity to serve you again for your next new car purchase. If you need anything in the meantime, please don't hesitate to reach out. Safe travels in your BMW X5!
Best regards,
SCS Team
This is my 3rd time buying a car from…
This is my 3rd time buying a car from scs. They made it hassle free. I will always go back
6 July 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you for your continued trust in us and for choosing SCS for the third time! We're thrilled to hear that we've been able to make your car buying experiences hassle-free. Your loyalty as a returning customer means a lot to us, and we truly appreciate your confidence in our services. Should you ever need anything in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again whenever you're ready for your next purchase. Safe travels!
Best regards
SCS Team
Absolutely phenomenal service
Absolutely phenomenal service, these guys genuinely have the best selection of BMW vehicles. I bought a top spec X5 after searching other more local dealers for a number of months , just made a round trip to South France , car is phenomenal. Thank you
4 January 2024
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for your kind words and for choosing us for your recent purchase of the top-spec X5! We're thrilled to hear that you had such a phenomenal experience with us and that you're enjoying your new car, especially after your round trip to South France. Providing the best selection of BMW vehicles and ensuring customer satisfaction are top priorities for us, so we're delighted that we could meet your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Safe travels in your phenomenal X5!
January 2024
January 2024. I bought my new BMW 420d MSport this month and couldn't be happier. Adam and Aby were both fantastic from start to finish.
Originally I turned up unannounced after a long journey and was pleased to see the cars in stock were well cared for. I found the car I'd been wanting and again was really pleased how well looked after it was. Adam, I found very helpful and knowledgeable who took the time to talk with me regarding the car. His colleague Aby, showed me everything about the car and we had a test drive. It was perfect. I bought the car later that week and the process couldn't have been easier. Infact both Adam and Aby made it very enjoyable. I was even picked up from the nearest train station on the day I collected my car. Over the moon would be an understatement. Despite the car having 6 months still on the MOT, today I took it for a new MOT ,a Major Service and inspection at my own regular BMW garage just to be on the safe side, and the car was fine. No Advisories and everything in brilliant condition.
Adam, Aby, Thank you both for everything. It's been a pleasure and I will be back in the future. All the best Aby for your new arrival too 👍
24 January 2024
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for your kind words and for choosing us for your recent purchase of the top-spec X5! We're thrilled to hear that you had such a phenomenal experience with us and that you're enjoying your new car, especially after your round trip to South France. Providing the best selection of BMW vehicles and ensuring customer satisfaction are top priorities for us, so we're delighted that we could meet your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Safe travels in your phenomenal X5!
Best regards,
SCS Team
Simply the best!
This is unquestionably my best car buying experience ever, I saw the car on autotrader, and was very interested, there were so many pictures covering the entire car, inside and out. I saw that delivery was available and that I could hold the car with a deposit so I went for it, I was unable to complete the reservation due to some kind of technical issue, I left a message with the hope of a response, but due to past experience , my expectation was low, the next day I had a call from Zac, asking what he could assist me with, within minutes I had booked delivery... to South Wales! I was assured that the transaction would only need to be completed after a test drive and a satisfactory handover from the delivery guy, which for the record was a flat trailer delivery so no extra miles on the car! The delivery was flawless, service with a smile, the car was exactly as described, making me one happy buyer. Thanks a million!
18 December 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for your fantastic review!
We are absolutely delighted to hear that your experience with Signature Car Specialists Ltd was the best you’ve ever had when buying a car. Providing clear, detailed listings and a smooth, stress-free buying process is something we work hard to achieve, and it’s brilliant to know that Zac and our delivery team were able to exceed your expectations — even all the way to South Wales!
Hearing that you’re so happy with both the car and the service truly means the world to us. Your kind words motivate the whole team to continue delivering the high standard of service we pride ourselves on.
If there’s anything else you ever need, please don’t hesitate to reach out. We look forward to welcoming you back when you’re ready for your next vehicle.
Thanks again for placing your trust in us!
Kind regards,
Paul
Customer Care Team
Signature Car Specialists Ltd
Great People great service
Great People, great service. I recommend that you buy your next vehicle from here, as you will be guaranteed the best service, the staff are very friendly and welcoming, I would also like to thank Abby for his absolutely amazing service, from when I visited, until my car was dropped off at my address, he supported me, and helped me a lot during the whole process,
Thank you very much, I will definitely buy my next car from here. I appreciate all the help and welcome that I received from everyone who I have met there, and special thanks to the general sales manager Adam
Many thanks,
6 December 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for taking the time to leave such a wonderful review!
We are thrilled to hear about your positive experience with us at Signature Car Specialists Ltd. It’s fantastic to know that both Abby and Adam were able to provide you with the high level of service we pride ourselves on — from your first visit to the delivery of your new vehicle. We believe that buying a car should be an exciting and supportive experience, and it's great to hear we achieved that for you.
Your recommendation truly means the world to us, and we look forward to welcoming you back when it's time for your next vehicle. If there’s anything you ever need in the meantime, please don't hesitate to get in touch.
Thank you again for your trust and kind words!
Kind regards,
Paul
Customer Care Team
Signature Car Specialists Ltd
Signature Car Specialists LTD is a Very bad company
Very bad company. Pay a little more and go to another company. They sold me a car with safety problems , brakes binding and oil leaks from shock absorbers and control arms when the car passed MOT on 28th September 2023 and I took delivery on the 14th November 2023. I will be reporting them to the trading standards for selling me a dangerous vehicle. This is totally unacceptable and they should be stopped from trading.
1 December 2023
Reply from Signature Car Specialists LTD
Thank you for taking the time to share your feedback. We are very sorry to hear about your concerns and sincerely apologise for any distress caused.
At Signature Car Specialists Ltd, customer safety and satisfaction are our top priorities. We take all feedback seriously and, in this instance, refunded you in full to ensure the matter was resolved fairly and promptly.
We would like to reassure you and our future customers that the vehicle in question had passed a full independent RAC inspection as well as its MOT prior to sale, with no advisories raised relating to brakes or oil leaks. Following your comments, we conducted further independent checks, which again confirmed there were no such issues.
Given these results, we were genuinely surprised that the local garage you consulted highlighted concerns which had not been previously identified. It's also important to note that the vehicle was test-driven and fully inspected by yourself before purchase, and no concerns regarding braking or performance were raised at that time.
Nonetheless, we respect your experience and appreciate your feedback, as it helps us to continue improving. Should you wish to discuss this further, our Customer Care Team remains available on 01282 777786 option 2
Thank you again for bringing this matter to our attention.
Kind regards,
Paul
Car purchase
Great experience and brilliant service provided. All the staff were very helpful and the car exceeded my expectations. Thank you SCS.
17 November 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was great and that your car exceeded your expectations. Our team works hard to ensure every customer has a smooth and enjoyable experience, and it’s wonderful to know that we succeeded in doing so for you.
If you ever need anything in the future, don’t hesitate to get in touch. We look forward to serving you again!
Best regards,
Paul
Signature Car Specialists
Avoid like the plague!
I am giving it 1 star because visually the car is a nice looking car. That's where the positive feedback ends.
From the minute I dropped the delivery driver off to the train station I've had problems with the car and the shocking customer service from the dealer.
Within 1 minute of driving away an engine light came on in the car. Not what you expect after paying £18495 + £200 delivery costs and an RAC safety check & platinum warranty. The dealer initially seemed helpful they booked me into a local garage who couldn't see me until 2 weeks time. The car ended up having to go to Mercedes which was booked in a few days later who then advise me my brakes pads were 3mm which is below what the RAC safety check should allow. I made the dealer aware this is unacceptable after owning the car for such a short time and they ignored my emails. Then a few weeks later another engine light comes up so back to a 3rd garage who now confirm the brakes are at 1mm so no choice but to replace the pads and discs to keep my children safe. I submitted a report from the garage with photos of the pads and brakes to the RAC dispute team to complain and the dealer is refusing to compensate me and the RAC are useless. If you think you have peace of mind with an RAC approved car and warranty. THINK AGAIN.
Shocking customer service Signature Cars and clearly in house/ dodgy MOTs! Avoid avoid avoid.
I'm taking this further so no need to comment back trying to redeem yourselves thanks!
28 July 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you for your feedback, and we’re sorry to hear about your concerns. We take customer satisfaction very seriously, and we'd like to clarify the situation from our side, based on the facts.
Firstly, you viewed the vehicle at our showroom and test drove it prior to purchasing. At that time, you requested delivery and mentioned that the vehicle would be inspected by your father, who is a mechanic. We proceeded with the delivery and, as requested, the vehicle was checked over by your father, who gave it the all-clear.
Shortly after the vehicle was delivered, the engine management light (EML) came on. At that point, we offered you the option to return the vehicle or have the issue addressed at a garage of your choice. The car was then booked into a local specialist who identified a potential issue with the oxygen sensor and replaced it. We covered the cost of this repair. They also carried out a full inspection and gave the vehicle the all clear.
After replacing the oxygen sensor, the EML light reappeared. The vehicle was then taken back to the same garage, who revised their diagnosis and discovered that the issue was not the sensor but rather a software update recommended by Mercedes Benz. We advised you to take the car to the Mercedes main dealer to carry out the necessary update.
At Mercedes, the software update was successfully carried out, which resolved the issue. Mercedes also conducted a full vehicle health check and made a recommendation regarding the rear brake pads. When the vehicle was sold, the brake pads had 5mm of wear remaining, which is well within the acceptable range. The vehicle’s onboard computer is designed to alert drivers when brake pads are nearing the end of their lifespan, typically around 5000 miles in advance. In this case, the system did not indicate any urgent issues with the brakes at the time of sale.
We understand that main dealers may recommend changes to parts based on their own policies, but it’s important to note that the brake pads on your vehicle were not at an end-of-life condition when you purchased the car, and there were no immediate concerns regarding safety.
We appreciate your feedback and regret that the experience did not meet your expectations. We strive to ensure all vehicles are in top condition and that our customers have a positive experience. If you have any further concerns, we are more than happy to discuss them further.
Best regards,
Paul
Signature Car Specialists
I recently purchased my car from SCS
I recently purchased my car from SCS. My experience can only be described as completely flawless.
From my initial contact the staff were exceptional in their customer service and knowledge base about their vehicles.
They take great pride in their vehicles which are highly maintained and look absolutely stunning.
I would definitely recommend SCS to anyone looking for highly professional and friendly experience.
6 November 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with us was flawless from start to finish. It’s fantastic to know that you felt well taken care of and appreciated the professionalism and knowledge of our team. We take great pride in the quality and presentation of our vehicles, and it’s rewarding to hear that it made a positive impact on your experience.
We truly appreciate your recommendation and look forward to assisting you again in the future!
Best regards,
Paul
Signature Car Specialists
Highly recommend
Highly recommend. Smooth process, stress free and very helpful. Key attention to all details.
6 November 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you for your kind words and recommendation! We’re delighted to hear that your experience was smooth and stress-free. Attention to detail is something we truly value, and it’s great to know that it made a difference for you.
If you ever need anything in the future, don’t hesitate to reach out. We look forward to assisting you again!
Best regards,
Paul
Signature Car Specialists
Mint car, excellent and pleasant experience
I have recently purchased my new car( 335d) from this dealership, and there is only one word to describe it, mint. The exterior, interior and mechanical side of the car is perfect. This was but far the easiest purchase I have made, due to past experiences when buying a car I expected a long and hard process when buying the car yet I was treated respectfully and the process was suprisingly very quick and easy. I would definitely be buying more cars in the future from this dealership and would recommend this dealership to anyone and everyone.
30 October 2023
Unprompted review
Reply from Signature Car Specialists LTD
Thank you so much for your fantastic feedback! We’re thrilled to hear you’re so happy with your BMW 335d — it’s great to know that everything, from the car’s condition to the buying process, met your expectations. We always aim to make the experience as seamless and straightforward as possible, so it's wonderful to hear that you found it quick and easy.
Your recommendation means a lot to us, and we’re excited that you're already thinking about returning for future purchases. We look forward to assisting you again!
Best regards,
Paul
Signature Car Specialists
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