ShortOrder Reviews 35

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4.1

Kitchen Supply Store

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I ordered a Beverage Air bar back BB72Y-1-B refrigerator. I assumed based on the picture on shortorder's website that it came with a countertop. It did not. Company accepted a return with full refund.... See more

Most recent purchase I received the wrong product -- cannot get ahold of any customer service department/rep. After spending thousands in equipment orders, I will not purchase from them again.

Company replied

Company details

Information provided by various external sources

ShortOrder.com is your one stop for all things restaurant. From plates, pans and silverware, to ranges, refrigerators and ice machines, you'll find everything you need in one place. At ShortOrder.com, all equipment ships free to any commercial address within the contiguous United States and we offer a low price guarantee. If you find the same item at a competitor's site for a lower price, we'll beat their price by 10% of the difference.

Contact info

12521 Amherst Dr, 78727, Austin
800.211.0282
kpetty@shortorder.com
shortorder.com

4.1

Great

35 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Feb 7, 2017

Great kegerator for a fantastic price!

7 February 2017

Unprompted review

Dec 7, 2016

All is Well !!!!

Great Merchandise. Kendra is great to work with !!

7 December 2016

Unprompted review

Nov 22, 2016

A Great Experience

After working with all the other representatives for Beverage Air, this was a real pleasure. I tried to order from the local rep and then from one of the big online stores. Complete failure even after they accepted my order and credit card and then cancelled.

I contacted Beverage Air directly and they pointed me towards Shortorder. One call to them and working with Kendra, my order was placed and on its way. There was one small issue in shipping, but all it took was 1 phone call and resolved, no issues.

I would definitely do this all over again. This was a great experience.

22 November 2016

Unprompted review

Reply from ShortOrder

I ordered a 1000 lb/day 3 phase mini-cube ice machine. They sent a 600 lb, single phase unit. I was desparate for ice so I installed it and then had to deal with getting the correct one sent, which to their credit they did in a timely fashion.

15 August 2016

Unprompted review

Reply from ShortOrder

Aug 16, 2016

Hi Gary,

The moment this was brought to my attention about the incorrect unit that had gone out and received by you, I immediately called the manufacturer and they sent you the correct unit and picked up the incorrect one as well as swapping out the unit costs on your end. I have verified that this is all complete so I am sorry that this happened to you in the first place but feel that our customer service was perfect/fast in this situation.

Thank you,
Kendra

Aug 8, 2016

No one home

It would have been nice to get an estimated ship date when the order was placed. When I tried to call the automated voice told me to go to the internet. Why do they have a phone number if no one is there? Frustrating!

8 August 2016

Unprompted review

Reply from ShortOrder

Aug 8, 2016

Hi Colleen,
Thank you for your order with us; I do remember speaking with you in regards to the cart that you ordered. Thank you for your feedback and I am sorry you feel you didn't get notice with your ship date. We do send out an email with your invoice as soon as your order is placed and then another one as soon as tracking is received. If settings are set to high sometimes the emails can go to spam, I am sorry about that if it happened on your end. I looked back on your order and I sent out the tracking information to you on August 4th. I am sorry you were not able to reach us in the office but we do have a chat and we do return all calls as soon as possible.
Thank you,
Kendra

Jul 16, 2016

Not a good company to order from.

I will never order from this again. To much red tape and not good customer service.

16 July 2016

Unprompted review

Reply from ShortOrder

Jul 18, 2016

Hi Laverne,
I am sorry you feel like you didn't have good customer service and don't agree with our return policy. We do have our return policy on our purchase agreement that you are required to sign off of before ordering with us. Our return policy is normally a 40% return fee but I did get it reduced to 25%. We really try to make all of our customers happy when they shop with us; sorry you were not happy with the return policy.

Thank you,
Kendra

Jul 2, 2016

Kendra Petty's service is EXCELLENT!!

We have bought a good number of equipment from Shortorder.
In every case, the service including information about the equipment, shipment tracking, billing, and everything was very professional and very clear. Whenever we had problems: wrong item delivered, bent equipment received, thank god we got help from Kendra Petty. Her excellent responsive disposition makes it for sure that we order again from Shortorder.com. We have two concerns however: The shipping company employees do not want to give us time to inspect the item before accepting it, and the high frequency of damaged equipment that we have to return.
So it seems to me that shipping issues needs some addressing.

2 July 2016

Unprompted review

Reply from ShortOrder

Jul 5, 2016

Thank you so much for your review and positive feedback, we really appreciate it! We do strive to have good customer service so we are glad you are happy!! We do apologize that you have had problems with the shipping company; if they don't let you inspect we suggest noting it on the delivery receipt or call us while the carrier is present and we can talk with them.

Thank you again,
ShortOrder.com

Jul 1, 2016

LONG PROCESS TIME...UPDATES ON SHIPPING WERE SPARSE

NOTHING TO ADD...

1 July 2016

Unprompted review

Reply from ShortOrder

Jul 1, 2016

Hi Mark,

I am sorry that you had to wait on your order longer than expected. We do send out the estimated shipping date as soon as we receive from the factory as well as the tracking number when it ships; I do know on your order we were given the incorrect tracking information, I am so sorry for that. We did e-mail the new tracking over to you but please let me know if you didn't receive this?

We appreciate the feedback as we strive to have excellent customer service so we hope that you will give another chance in the future.

Thank you,
Kendra

Jun 13, 2016

Best price out there, fast and free shipping, and no issues!

I worked with customer service via chat to get order details nailed down. Great help and everything worked out perfectly with best prices.

13 June 2016

Unprompted review

Reply from ShortOrder

Jun 14, 2016

Thank you for your review, glad you are happy with your order; please let us know if we can help you in the future.

Thank you,
Kendra

Jun 2, 2016

Waited 4 weeks to habe fedex tell me my 2 keg fridges are damaged beyond repair.

Bad experience. I ordered my equipment and was told it would ship next day. 3 weeks later if shipped, and was destroyed. I'm still waiting for my equipment. Save time and headaches and order anywhere else.

2 June 2016

Unprompted review

Reply from ShortOrder

Jun 2, 2016

Hi Joe,

We are so sorry that your order was damaged in freight. We are working with Beverage Air to get you 2 new ones as soon as possible or if you would like to cancel with us; we will definitely give you a full refund. Please let me know what I can do to help in any way, I am trying to get you new units as soon as I can.

Thank you,
Kendra

May 23, 2016

Vulcan Convection Oven VC4GD

We ordered a new Vulcan Convection Oven model VC4GD-propane for my wife's catering business. ShortOrder had the best price and free shipping. The oven arrived by truck in new, great condition and the truck driver pre-arranged for an efficient delivery and loaded it directly into my pickup truck.

ShortOrder was easy, quick, and fast to order, and they followed up with a hand-written thank you note thanking for the business opportunity.

23 May 2016

Unprompted review

Reply from ShortOrder

May 23, 2016

Thank you so much for your review; we appreciate the feedback and so glad that you are happy with our service! Please let us know if we can help in the future :)

May 15, 2016

I got sent nat gas and had ordered LP

I am disappointed that I was sent the wrong char broiler! Yes it can be converted ,however, we should not have to spend time on this or extra money. I will call on Monday(5-16-16).

15 May 2016

Unprompted review

Reply from ShortOrder

May 16, 2016

Hi Rebecca,

I am so sorry to hear you received the wrong gas type. I have contacted APW to get a solution for you, so that this is corrected. I will call you this morning as well.

Thank you,
Kendra

Apr 20, 2016

always dependable

We have been using Short Order for several years. We have saved thousands of dollars in shipping and sales tax. Even a return was handled very professionally, damaged in shipping.

20 April 2016

Unprompted review

Reply from ShortOrder

Apr 20, 2016

Thanks Evan, for such great feedback! We appreciate your business and will strive to give you great service in the future!

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