ShopWired Reviews 

746
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for providing truly exceptional support and being incredibly responsive to any website questions. People also highlight how helpful the staff members are when guiding them patiently through complete platform onboarding, custom design tweaks, and technical updates. Some reviewers were not happy with certain platform limitations and occasional difficulties when communicating directly with management regarding support access. A few consumers noted that technical issues occasionally remained unresolved or that they experienced unexpected restrictions on ongoing customer assistance after expressing frustration during delicate conversations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the team's exceptional... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the rapid response... See more

Website

Reviewers highlight positive aspects of website creation, noting that the platform is fast, functional, and... See more

Service

People report positive experiences with service, highlighting a consistent consensus regarding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Lewis for his clear and confident instructions re modifying our DNS records - something which makes me understandably nervous. Thanks are also due to Ernest who handled earlier support... See more

Company replied

Rated 5 out of 5 stars

I can't fault Shopwired's customer support. Whenever I have any queries or need help with something, they are always on hand within a minute and have helped out every time. Lewis was a great help to... See more

Company replied

Rated 5 out of 5 stars

Lewis at ShopWired went above and beyond to help me with my website. His knowledge, patience, and attention to detail were outstanding, and nothing was ever too much trouble. He took the time to fully... See more

Rated 5 out of 5 stars

I chose ShopWired four years ago because I wanted to support a UK business, and connect with a real person for support. At the time they were competitively priced. The support has been outstanding. Mo... See more

Company replied


Company details

  1. e-Commerce Solution Provider
  2. also in
  3. Software Company

Written by the company

Start Selling Online Today With ShopWired - The UK’s Favourite eCommerce Platform For Selling Successfully Online. Start Your Free 14 Day Trial Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

746 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(746)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lewis was very helpful

Lewis was very helpful when our MailerLite app failed and sorted out the gremlin.

25 March 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hi Julie,

Thanks so much for your kind review - I'm really glad I was able to help sort out your trouble with MailerLite.

Thanks again,
Lewis

Rated 5 out of 5 stars

Very satisfied

Made great progress with the support of Chris B. All of my requirements have been achieved in a short space of time.

Graham

24 March 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hi Graham,

Thank you very much for your kind review.

It’s been a pleasure supporting you with the website, and I look forward to seeing it go live soon.

If you need any further support, please reply to our existing thread, and I’ll be happy to help.

Kind regards,
Chris

Rated 5 out of 5 stars

My hero Kyle

I needed help with the back end of my website, and within 3 minutes, Kyle solved all my issues. Clear and precise instructions on what I needed to do. Brilliant service!!

20 March 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hello Harry,

Thank you for your kind review, it’s really appreciated. I’m glad I could help! If you ever need anything else, please don’t hesitate to get in touch.

Best wishes,
Kyle

Rated 5 out of 5 stars

Quick help

Lewis and all of the other helpers are all amazing, they are quick, helpful, happy and cannot do enough to sort out any issue I have adding stuff or changing stuff on my website.

6 March 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hi Jo,

Thanks so much for your kind review. I'm glad we're all able to help, and that I was able to resolve the issue you were experiencing earlier.

Thanks again,
Lewis

Rated 5 out of 5 stars

Used now for a few years, great support

Used now for a few years, and the staff are always great when support is needed. Lewis was a great help today when my free shipping option was not working

6 March 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hi Bryden,

Thank you for leaving such a kind review. I'm really glad I could help out today, it's a pleasure to fix problems for our clients.

Thanks again,
Lewis

Rated 5 out of 5 stars

Lewis is super helpful and goes the…

Lewis is super helpful and goes the extra mile. It is reassuring to have such great customer support from a company that is so important to our business.

4 March 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hi Scott,

Thanks for your kind review, I'm really glad I can help out with your site. We always strive to go the extra mile.

Thanks again,
Lewis

Rated 5 out of 5 stars

Excellent technical support team

The depth and speed of tech support is the outstanding thing with ShopWired.

The platform is fast and functional but wasn't a 100% fit with our requirements, Chris B and Lewis proactively offered help with onboarding phone calls during the trial and come back very quickly to any issues raised. They were happy to make some system changes as a welcome gesture which is much appreciated!

I can 100% recommend the company and am looking forward to working with ShopWired to further enhance and move our website on in the future.

4 March 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hi Mick,

Thanks for your kind review. I'm really glad I was able to help you shape the site to be just what you were looking for. :)

Thanks again!
Kind regards,
Lewis

Rated 5 out of 5 stars

Ernest was really helpful,he addressed…

Ernest was really helpful,he addressed all of my concerns and also showed me how to make amendments myself.This way i didnt have to go to SW for help,it was a very helpful chat. thank you

4 March 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hi Rohima,

Thank you so much for your kind review, and I'm happy to hear you got the help you needed on chat.

Ernest

Rated 5 out of 5 stars

Shopwired smashed it out the park for…

Shopwired smashed it out the park for us.

We were having real trouble with our WooCommerce site, and had no products being displayed.

Chris from ShopWired was super speedy and on the ball with the design and set up of our new site.

Reallly impressed and would recomened to anyone who needs an ecommerce site.

26 February 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hi Oliver,

Thank you very much for your kind review.

It was a pleasure supporting you with the transition from WooCommerce, and we’re delighted to hear you’re happy with the service provided during the onboarding process.

We look forward to continuing to support you and your website in the future.

Kind regards,
Chris

Rated 5 out of 5 stars

This company is doing everything well

This company is doing everything well. From the m oment we decided yo change our ecommerce supplier, it has gone so easily. We are not very tech minded, but with the personal and very timely support offered by Lewis, we have managed the transition very smoothly. Thank you

20 February 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hi Polly,

Thanks so much for leaving such a kind review. It was a pleasure to help you get your site, invoices, and search system configured exactly how you want them.

As always, please feel free to reach out if you need any further assistance.

Kind regards,
Lewis

Rated 5 out of 5 stars

Great service

Great service, as always. Kyle was really helpful

20 February 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hello Suzanne,

Thank you so much for your kind review, it was a pleasure to help you. Feedback like this is always lovely to hear.

As always, if you need any further assistance, please don’t hesitate to get in touch.

Best wishes,
Kyle

Rated 5 out of 5 stars

Ernest and Oli

Ernest and Oli, have been so helpful. They always go above and beyond with great knowledge and huge patience to all my questions. This support is what sets shopwired apart from the rest.

3 February 2026
Unprompted review
ShopWired logo

Reply from ShopWired

Hi Alex!

Thank you so much for the kind words! We’re really pleased to hear that we were able to help and that you felt well supported. Feedback like this genuinely means a lot to us, and we really appreciate you taking the time to share it.

Kind regards, Oli

Rated 5 out of 5 stars

Customer support agent "Kyle" was…

Customer support agent "Kyle" was amazing today, sorted out a problem that has been driving me insane, done it in no time and explained to me how he did it so i don't make the same mistake again. Shopwired are a breath of fresh air

27 January 2026
Unprompted review
Rated 5 out of 5 stars

All 4 of our websites with ShopWired!

We run multiple businesses and what started as an experiment with one of our smaller brands developed into migrating our three much larger brands to ShopWired due to their superb applications, fast-loading sites and never-too-much customer service. I've been communicating with Chris B since 2024 and he has been exceptional in answering emails quickly and providing an answer for everything I've asked for. I'm so glad we've chosen ShopWired.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Lewis at Shopwired was really helpful

Lewis at Shopwired was really helpful, sorted my problem very quickly, and also gave me a link for future reference, was polite, and patient, couldn't have asked for more. Thank you.
Would recommend Shopwired to anyone.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Category and Nav Menu help

Today I was helped promptly by Lewis who was great at explaining my issue and Lewis also helped me to resolve an issue by activating the changes required which was super helpful and appreciative. I have to say I have used the support quite abit as im still very new to the platform and getting used to how it works, the support team are all very helpful and always very responsive.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

The support is full on.

. No question was too small, and Oli was super helpful with everything! I panicked a few times but he quickly put my mind at rest. Would highly recommend Shopwired for a small idependant business. Having a team to help, step by step is worth it's weight in gold!

16 January 2026
Unprompted review

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