ShopWired Reviews 

Kyle was very helpful today sorting out one or two small issues for me. The online support from Shopwired is excellent

The ShopWired support team are outstanding. Their response times are fast, they are extremely knowledgeable, and they always go above and beyond to help. Every query is handled professionally and efficiently, making website management, development much easier. Exceptional customer service and a fantastic team, I highly recommend ShopWired.

Despite being a subscription service, they hide their cancellation procedure away in the small print and provide no way to cancel or manage your subscription other than contacting them. I was led to believe our subscription had been cancelled, only to find out I was still being charged for over a year. I contacted customer service and explained we had not been using the service, gave them several opportunities to either provide a refund or come to some sort of compromise, only to be referred to the thousands of lines of T&C's, as most big companies do. Proceed with caution and ensure you get written proof of cancelling your membership before you get charged without even using the service, as we did.

Accessibility of the onboarding team and their willingness to help has been massively helpful. The support is amazing and has helped me start to put together a website that i wouldn't have been able to do without them. Chris has been absolutely amazing. Thank you

Amazing support! Very helpful!!!

Superb support from Kyle this morning helping with the VAT settings on our website, he took charge and didn't leave until everything had been tested and adjusted to work correctly!

Lewis was really helpful. I am looking to update the version of Shopwired I use and wanted to know how to do this and whether the change would or could cause any potential issues - he put my mind at rest and gave me clear instructions on how i needed to make the changes.

Very quick online chat service. Resolved problem within 5 mins!

Our website has not gone live yet but it is nearly complete and I have been working with Chris B for over 3 months now. From what I have experienced so far, Chris has been absolutely FANTASTIC in all aspects. His technical knowledge/skill set is brilliant, he is extremely reliable and has given me so much time and support in helping me set up the website. Shopwired also seems to be a fantastic platform with so many integrated features allowing the user to create the website however they want it to be. From my experience so far, I wouldn't hesitate to highly recommend Shopwired and Chris B!

Kyle was excellent! He made several changes there and then, regarding the presentation of my website. Very pleased with the results and service!

I chose ShopWired four years ago because I wanted to support a UK business, and connect with a real person for support. At the time they were competitively priced. The support has been outstanding. Most recently Lewis has been successfully working on a new theme for me. I have always found the team to be professional and speedy with their approach. For me it's peace of mind know knowing I have uncomplicated backup. Thanks SW

I have used Shopwired for many years. Their support is second to none and they are quick to respond to issues. I think it is the best platform for any seller based in the UK. I would like to give a special mention to Lewis, who just helped me with a problem with my shopping basket and also to Ernest, who has helped me many times in the past. Their customer service really is superb. They are professional, reassuring and courteous, even when the "fault" is just me missing something obvious.

ShopWired support has been really helpful while I have been building and amending my website. I usually get through to chat quickly, and the team have talked me through the steps while staying with me as I tried them. When I could not quite follow something, they either helped by doing what was needed or gave me the right email address for a more technical request. Once I had tackled one area, I found I could go back and follow the steps again myself, which helped me feel more confident. It is reassuring to know support is there when I am unsure or worried about messing up my site.

Chris and his colleagues have been a great support to me in transitioning from another platform and to finally going live. I would highly recommend Shopwired to other business's.

Chris B has been incredibly helpful throughout the entire setup process for our ShopWired store. From upgrading our theme to the newer version to helping us understand product/category structure, payment gateway options, and waitlist page setup, and most recently walking me through the domain configuration and DNS updates for our custom domain, his support has been consistently clear and professional.

What stood out most was how patient and practical he was during our calls. He explained things in a way that made technical decisions easier to understand, especially around domain setup, holding pages, payment gateways, and fulfilment options. Even when we ran into platform-related issues like the holding page rendering problem, he took ownership of investigating it and kept communication transparent.

It made a big difference having someone who was not only knowledgeable but also genuinely willing to help us move things forward efficiently. I really appreciate the support and responsiveness.

Lewis was brilliant - very helpful and sorted the technical aspects for me so I didn't risk an error

Chris B (Business Development Manager) was a fantastic help, from start to finish assisting with populating the website, through to advice and guidance along the way. Also happy to help queries post completion, and we are also assigned an account manager from hereon. I would thoroughly recommended building a website with SHOPWIRED.

I have been with Shopwired for a few years now, and I cannot fault them. I am a complete technophobe and with their incredible customer support I've been able to build a website that I am very pleased with. If they can't help me straight away they will email back later with a solution to whatever tweaks I want to make. If you're looking to build a website you won't go wrong with Shopwired!

These guys always go above and beyond to help and often will tweek what you want done for you... Always found them very helpful with tonnes of patience xXx

As a business owner, I’ve used several eCommerce platforms over the past few years, and ShopWired stands out for its reliability and support.

Since migrating, their service has been consistently professional, responsive, and efficient. They’re quick to resolve issues, helpful with tweaks, and always easy to deal with.

Today (6th April, Bank Holiday), I contacted support and Lewis went above and beyond to fix an issue and implement urgent changes—something I’ve not experienced with other platforms, especially on a bank holiday.

As a multi-business owner, that level of support makes a real difference. Highly recommended.

— Adam Brett