UPDATE: Finally shipment on it's way. Thought about dropping to 1 star after the unidentified character in Denmark questioned my integrity,but that would be unfair to Margaret in the US who did the wo... See more
Company replied
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See what reviewers are saying
Unfortunately the company has come down the drain. It used to have amazing service back in the day but off late it’s gone the opposite. Indefinite delays, no proper response from its customer care, ru... See more
Company replied
I am very satisfied with the services of this company! Package came from USA to Poland in less than one week. Despite it was very heavy (20 kg) I didn't pay much for airplane transport. I was worried... See more
Company replied
I can't say anything wrong about the service. I shipped 1 pack with them from USA to Spain (Barcelona) and everything went smoothly. Information was clear on their website and I choose the FedE... See more
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Company details
Written by the company
Hos ShopUSA får du din egen personlige amerikanske adresse og dermed adgang til alle de amerikanske webshops - også dem, der ikke sender pakker ud af USA. Vi klarer alt det praktiske med fragt, told og moms for dig. Opret din profil i dag og shop løs i de amerikanske webshops.
Fragtgaranti
Hurtig levering
Lavere fragtpriser end størstedelen af de amerikanske webshops.
Contact info
Frydenlundsvej 30, Bygning A, DK-2950, Vedbæk, Denmark
- +45 70 34 50 36
- dk@shopusa.com
- shopusa.com/dk
2.8
Average
3K reviews
Replied to 53% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unprofessional
I have been waiting for several weeks regarding a matter that is still unresolved. Despite several emails and numerous phone calls, I still haven't received a reply with a satisfactory resolution.
I believe that when you are addressed with a problem you should tackle head-on and not go and hide under a rock or behind a tree.
I think that the concept that ShopUSA has is great. The prices are fair and the delivery service is good. However, it is quite clear to me that the couple running the Irish branch are unprofessional in their approach in resolving issues.
16 November 2012
Reply from ShopUSA
Hi Mike,
Your post shows that you have had trouble communicating with SHOPUSA Ireland.
Be aware that you have put a comment on Trustpilot.dk covering SHOPUSA Denmark & Sweden.
We are obviously not happy about your post as we have no influence on the Irish market.
If possible we would of course do our outmost to be helpful in restoring communication.
In the meantime, we ask you to remove the notification from Trustpilot.dk
Please write directly to our Danish customer service regarding the current problem in order to help you to sort out the issue.
We look forward to hear from you in the not to distant future.
Kind regards
Charlotte
SHOPUSA Denmark&Sweden
Standout service
I can fully recommend ShopUSA. From the day I asked for a quote on all their fees until the shipment arrived everything was to the letter as they had told me beforehand.
I can totally recommend them to anyone intending to order items from the US.
2 November 2012
The perfect way for Europeans to get access to the American market.
I'm very pleased, the transaction was very smooth and fast.
I will definetely use ShopUSA's services again.
The only thing that can be improved is the tracking service on the home page.
31 October 2012
Very good and fast shiping
So far i can tell, it's been easy and been sent realy fast to me.
I can recomend shopusa.
31 October 2012
Reply from ShopUSA
Hi Kristian,
Many Thank you for your comment, it is highly valued.
Kind regards
Jakob
ShopUSAs customerservice
Denmark
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