UPDATE: Finally shipment on it's way. Thought about dropping to 1 star after the unidentified character in Denmark questioned my integrity,but that would be unfair to Margaret in the US who did the wo... See more
Company replied
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See what reviewers are saying
Unfortunately the company has come down the drain. It used to have amazing service back in the day but off late it’s gone the opposite. Indefinite delays, no proper response from its customer care, ru... See more
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I am very satisfied with the services of this company! Package came from USA to Poland in less than one week. Despite it was very heavy (20 kg) I didn't pay much for airplane transport. I was worried... See more
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I can't say anything wrong about the service. I shipped 1 pack with them from USA to Spain (Barcelona) and everything went smoothly. Information was clear on their website and I choose the FedE... See more
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Company details
Written by the company
Hos ShopUSA får du din egen personlige amerikanske adresse og dermed adgang til alle de amerikanske webshops - også dem, der ikke sender pakker ud af USA. Vi klarer alt det praktiske med fragt, told og moms for dig. Opret din profil i dag og shop løs i de amerikanske webshops.
Fragtgaranti
Hurtig levering
Lavere fragtpriser end størstedelen af de amerikanske webshops.
Contact info
Frydenlundsvej 30, Bygning A, DK-2950, Vedbæk, Denmark
- +45 70 34 50 36
- dk@shopusa.com
- shopusa.com/dk
2.8
Average
3K reviews
Replied to 53% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superbetjening
At handle hos ShopUSA er en stor fornøjelse, mine ting kom som de lovede og jeg kan kun anbefale at handlenhos dem.
13 September 2014
Super service, super hurtig levering. Bare der er lidt mere rabat eller billigere fragt :-)
Super service
6 July 2014
super nemt
I stedet for at bøvle med told og moms er den her måde at handle i USA bare nem og også billig
6 July 2014
Elendigt Kundeservice.
08/06/14
Har fået sendt over 20 pakker indtil vidre, og oplevelsen har ikke været imponerende. Kundeservice er helt sikkeret der de fejler mest, og det er virkeligt irreterende når man har aller mest brug for dem. Det eneste som overgår forventning er den hastigheden som man får sendt sine pakker.
En konkurrent vil nemt kunne stjæle mig væk som kunde.
-------
10/06/2014
Hej Michael,
Jeg svarer på englesk i stedet.
I reported the broken item, Tuesday the 3/6/14.
Wednesday 4/6/14 I receive a reply from shopusa asking me for info that I already sent in the report, and additional info that could easily be retrieved from your own systems.
Nevertheless I respond with some of the demanded information Thursday 5/6/14, and state a relevant question regarding rest. Later in the day, I receive a reply to my email and a warning that if the remaining requested info is not sent within less than 24hrs, that the case would be dropped.
How can this be your policy, with regards to an ongoing case that has already been reported, within your described guidelines?
Once again, despite the inefficient dialog, I send the remaining info requested and await a response.
Friday 6/6/14 I receive a email from you that is one sentence long requesting me to return the item to you. No description as to what that is based on or what the process will be? If the liability and coverage is complete or not, if it takes into account taxes and shipping, replacement of the goods actual cost or replacement value? Nothing a customer might be interested in before relinquishing their property to you.
I then promptly reply the same day asking for a description of the process. So here we are on the 10th of June and you post a reply on Trustpilot before you have even answered my last mail. Also, please answer this... and I quote you from the response above, exactly what "necessary documentation" are you still expecting from me.
Also, this is the second item out of twenty that has been damaged, and the shipment is insured, because I paid the additional cost for insurance.
In other words, you just proved my point...
8 June 2014
Reply from ShopUSA
Kære Rami Ali, tak for din anmeldelse.
Det er meget beklageligt at der er sket en skade på én af dine varer under transporten fra USA til Danmark. Din forsendelse er forsikret og du er derfor dækket. Vi vil meget gerne hjælpe dig med at løse denne sag, men det kræver at vi modtager den nødvendige dokumentation, som vi har efterspurgt. Havde du sendt dine varer med en anden fragtservice, ville du ikke være dækket lige så godt som hos ShopUSA. Vi ser frem til at høre fra dig og løse denne sag for dig.
Mange venlige hilsner, Michael ShopUSA
ShopUSA - good job
Except for a tiny extra amount in the cost of freight everything was handled excellent.
18 May 2014
Thanks for getting my amplifier to Denmark safely
I have looked high and low in my own country for a specific make of guitar amplifier to run a stereo rig with, but none have come up for sale in the last year or so that I have been able to get hold of. Then I found Reverb.com, and I realized that I could buy something in any online american store and have the goods shipped over the pond to Europe with tax and import duties taken care of through ShopUSA.com. It worked a charm, right down to getting the bill for transport correctly calculated on the front page, which i think is a very nice touch. The only issue I encountered was not knowing up front that the calculated price is for goods that measure under one cubic metre, so I had a spot of worry there, and also I could not find a category matching the amp in the wizard setting up the shipment - so it had to be called a musical instrument, and for that reason I was a bit unsure if the shipment was labelled correctly, and if the price calulation was accurate enough. It was, though - so, thanks for letting me safely upgrade to stereo guitar.
28 April 2014
Fine alternative to ordering straight to Denmark - bit expensive though
Expensive, but secures you get products from the appropriate vendors (e.g. Ralphlauren.com, macys.com etc.)
21 March 2014
Fine
It was my first experience with shopusa and everybody I talked too was very helpfull.
27 January 2014
Reply from ShopUSA
Dear Dorthe, thank you so much for your review, it means a lot for all of us.
Kind regards, Michael ShopUSA Denmark
Excellent service overall
One or two minor glitches, that were quickly dealt with. They were also good with keeping us apprised of how things were going, and letting us know when a shipment was delayed. Great job, ShopUSA!
2 December 2013
Nem import
Alt perfekt :D - slap for at hænge fast i tolden og få dumme strafbøder for at importere fra USA !
24 April 2013
We will use this site again!
We are very satisfied with the service ShopUSA did for us and we will use the site again.
22 March 2013
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